TRANSAMERICA EXPO CENTER - SAO PAULO October 26th, 27th,28th, and 29th 2015 In this Manual you will get the most important information for the participation of your company in FUTURECOM. We know it is not possible to treat all details in just one Manual. For that reason, we place ourselves at your disposal to clarify any doubt you may have, either by phone or by e-mail, as mentioned below. We are aware how important the investment in an event such as FUTURECOM is for business development of your company. We wish you successful participation! We are working to achieve this result. The Event Organization Event Organization Provisuale Participações Ltda. General E-mail Operacional: [email protected] Phone: 55 + (41) 3314-3213 Alice Mara Bueno de Freitas Luis Veiga Dear Exhibitor, The EXHIBITOR MANUAL suffers some updates during the year. Always refer to the updated version will always be available on our website. As a criterion of transparency, ALSO AVAILABLE the most relevant changes to the home portal of the electronic manual. 2 INDEX THE EXHIBITOR’S CHECK-LIST .....................................................................................................................................................................5 FEE TABLE ...................................................................................................................................................................................................6 1. GENERAL INFORMATION ........................................................................................................................................................................7 1.1 Venue ....................................................................................................................................................................................7 1.2 Dates and Opening Hours ......................................................................................................................................................7 1.3 ResponsIbility ........................................................................................................................................................................7 1.4 Booth opening hours .............................................................................................................................................................7 1.5 Official Suppliers ...................................................................................................................... Erro! Indicador não definido. 2. EVENT OPERATIONS................................................................................................................................................................................7 2.1 Distribution of promotional material ....................................................................................................................................7 2.2 Product Exhibition ................................................................................................................................................................7 2.3 Material replacement in the booths .....................................................................................................................................8 2.4 Event shooting and photographing .......................................................................................................................................8 2.5 Antenna installation ..............................................................................................................................................................8 2.6 Storage of high-valued items ................................................................................................................................................8 2.7 Security ..................................................................................................................................................................................8 2.8 Booth Security .......................................................................................................................................................................8 2.9 Sounding ................................................................................................................................................................................8 2.10 Parking ...................................................................................................................................................................................9 2.11 Compliance with terms .......................................................................................................................................................10 2.12 Area redistribution .............................................................................................................................................................10 3. BOOTH ASSEMBLY ................................................................................................................................................................................10 3.1 Layout approval ...................................................................................................................................................................11 3.2 Booth’s height and setback .................................................................................................................................................11 3.3 Mezzanine / Two-floor booths ............................................................................................................................................12 3.4 Floors ...................................................................................................................................................................................12 3.5 Upper floors or footbridges .................................................................................................................................................12 3.6 Walls / Closure ....................................................................................................................................................................12 3.6.1 Walls and locking for Island Booths or Island Tips ...............................................................................................................13 3.7 Wire, cable or connection duct and installation ..................................................................................................................13 3.8 End of the daily activities.....................................................................................................................................................13 3.9 Removal of materials and spare parts .................................................................................................................................13 3.10 Cleaning services inside the booth ......................................................................................................................................13 3.11 Rough cleaning services (during assembly and disassembly) ..............................................................................................13 3.12 Check guarantee ..................................................................................................................................................................14 3.13 Disassembly .........................................................................................................................................................................14 3.14 Occupation of booth areas ..................................................................................................................................................14 4. SECURITY RULES....................................................................................................................................................................................14 4.1 Requirement of fire extinguishers .......................................................................................................................................14 3 4.2 Forbidden clothing and shoes, and minimal age .................................................................................................................15 4.3 Obligatory clothing and shoes for maintenance services ....................................................................................................15 4.4 First aid ................................................................................................................................................................................15 4.5 Employment of grease liquids, gas, explosive material and similar ...................................................................................15 4.6 Individual Protection Equipments .......................................................................................................................................16 4.7 Load Transport inside the pavilion ......................................................................................................................................16 4.8 Use of motors, machines and equipments ..........................................................................................................................16 4.9 Heavy equipments’ entrance ..............................................................................................................................................16 5. INFRASTRUCTURE SERVICES .................................................................................................................................................................16 5.1 Electric power ......................................................................................................................................................................16 5.2 Hydraulic installation ...........................................................................................................................................................18 5.3 Fees and licenses charged by the City Hall of Sao Paulo .....................................................................................................19 5.4 Internet and phone lines .....................................................................................................................................................19 6. ACCREDITATION AND BADGES..............................................................................................................................................................19 6.1 Badges for service personnel...............................................................................................................................................19 6.2 Badges for assemblers .........................................................................................................................................................20 6.3 Maintenance name tags ......................................................................................................................................................20 6.4 Badges for security guards ..................................................................................................................................................20 7. NORMS AND REGULATIONS .................................................................................................................................................................20 7.1 Product Sales Prohibition ....................................................................................................................................................20 7.2 Health and security..............................................................................................................................................................20 7.3 Maintenance of the Transamerica Expo Center ..................................................................................................................21 7.4 Installation of air-conditioning ............................................................................................................................................21 7.5 Use of common areas and streets inside the Expo Center ..................................................................................................21 7.6 Damages ..............................................................................................................................................................................21 7.7 Minors’ Work.......................................................................................................................................................................22 7.8 Contracting personnel for the booth ...................................................................................................................................22 7.9 Supervision of the work ministry and the Federal Police ....................................................................................................22 8. SHIPMENT OF GOODS TO THE EVENT...................................................................................................................................................23 8.1 Invoice issuing .....................................................................................................................................................................23 8.2 Return of goods ...................................................................................................................................................................23 8.3 Delivery charges ..................................................................................................................................................................24 8.4 Acceptance and storage of goods .......................................................................................................................................24 8.5 Official Freight Forwarder ...................................................................................................................................................24 9. THE EXHIBITOR ASSISTANCE CENTER - CAEX ........................................................................................................................................24 9.1 Available services ................................................................................................................................................................24 9.2 Assistance timetable and location .......................................................................................................................................24 4 THE EXHIBITOR’S CHECK-LIST ACTIVITIES Service request of Phone and Internet Locations DATE th September 21 Project delivery for review and approval Deadline for completion of Terms of Responsibility to Assemblers form September 25 Service request of Installation of Electricity, Plumbing and Cleaning. October 09 Requisition of Fees of the City of São Paulo Requisition of fire extinguishers October 09 Deadline for completion of Assembler’s Credential form. Deadline for completion of Credential for Contractors form. TIME th [email protected] th September 25 [email protected] th www.futurecom.com.br th www.futurecom.com.br th www.futurecom.com.br October 09 th October 09 www.futurecom.com.br th October 09 www.futurecom.com.br st CAEX st CAEX st CAEX Assembler credential withdrawal in CAEX Service credential withdrawal in CAEX From Oct 21 on Maintenance credential withdrawal in CAEX From Oct 21 on Booth Assembly From Oct 21 on st 12pm – 10pm Halls B, C, D and E October 22 rd October 23 nd 8am – 10pm 8am – 10pm Halls B, C, D and E Halls B, C, D and E th 8am – 10pm Halls B, C, D and E th 8am – 2pm October 21 October 24 Decoration For/Destination [email protected] [email protected] October 25 Suggestion for Booth Delivery to the Exhibitor for the organization of the promotional material. Halls B, C, D and E No kind of booth changes (structure and/or inside area). Placement of floor covering rugs and Final Cleaning Entrance and Exit event Booth disassembly - the Exhibitor takes away his carry-on itens (without trolleys) Removal of aisle carpets Booth disassembly th October 25 th October 26 to 29 th After 2pm Halls B, C, D and E 8am – 10pm Halls B and D. th 6pm – 8:30pm Stands th 8:30pm th From 8:30pm 29 st October until 12am 31 October Halls B, C, D and E Halls B, C, D and E October 29 October 29 th From October 29 to st 31 5 FEE TABLE (PRICES AVAILABLE FROM APRIL) Unit *Value until August 13th, 2015 *Value from August 14st, 2015 Electrical Energy KVA R$ 267,00 R$ 283,00 Rough Cleaning (during assembly and disassembly) m2 R$ 18,00 R$ 19,00 Fire Extinguishers (Purchase a fire extinguisher through the Organizers only if the assembly company did not provide the product) Unit R$ 100,00 R$ 100,00 Unit R$ 318,42 R$ 318,42 Unit *Value until August 13th, 2015 *Value from August 14st, 2015 Water and Drainage Point Unit R$ 604,00 R$ 640,00 Installed Sink (With Water and Drainage Point) Unit R$ 839,00 R$ 889,00 Service Badge Unit R$160,00 R$160,00 Security Badge (The event will have only one exclusive supplier, exempt of fee badge). Unit R$ 290,00 R$290,00 Unit Transamerica Transamerica Mandatory Fees Payment to Provisuale Fees of the City Hall of Sao Paulo TFE- Establishment Supervision (Code 34932): R$ 39,80 per event day x amounting to three days = 119,40 TFA – Advertisement Supervision(Code 90042): R$ 99,51 TFF – Folder Distribution (Code 97110): R$ 99,51 GENERAL FEES (request until October 9th) INTERNET Internet Point (Request directly to the events department of the Transamerica Expo Center) Contacts: [email protected] [email protected] Phone: 55 (11) 5643-3072 / +55 (11) 5643-3001 6 1. GENERAL INFORMATION 1.1 Venue Transamerica Expo Center – A, B, F and G Halls Address: Av. Dr. Mario Vilas Boas Rodrigues, 387 CEP 04757-020 – Santo Amaro - São Paulo - SP - Brasil Site: www.transamericaexpo.com.br 1.2 Dates and Opening Hours October 26th, 27th,28th and 29th 2015 ACTIVITY Grand Opening Ceremony International Congress Business Trade Show (Exhibition) DAYS 26/10/2015 27 to 29/10/2015 27 to 29/10/2015 TIME 8pm 9:30am to 6:30pm 12pm to 8pm Important! Minors under 18 are not allowed in the Trade Show. Badge identification and document with photo are obligatory for accessing the Event. Formal clothing is recommended. 1.3 ResponsiIbility We recommend all exhibitors to provide a personal and material insurance policy for their booth. In case no insurance contract is available, the exhibitor will assume total responsibility for any damage that may occur. 1.4 Booth opening hours Booth personnel must arrive 30 minutes before the Event opening time every day. The booth must be open and ready to receive visitors from the moment the Exhibition is open. It is expressly forbidden to close and/or disassemble the booth before the event closing time, being the Exhibitor subject to penalties. EVENT OPERATIONS 2.1 Distribution of promotional material Distribution of promotional material outside the booth area will not be allowed and people carrying a service badge. The Event Organization reserves the right to cease distribution, even inside the booth, whenever it causes disturbances or inconvenient agglomerations. 2.2 Product Exhibition The display or demonstration of products, accessories, equipments and/or similar items is only allowed in the booth area. Any display action occurring outside the booth area is forbidden, being the transgressor subject to penalties which will be established by the Promoter. 7 2.3 Material replacement in the booths The materials replacement and maintenance in the booths must be executed from 8am to 11am. Trolleys are not allowed. 2.4 Event shooting and photographing The Event Organization reserves the right to shoot and photograph the whole event. 2.5 Antenna installation The company who chooses to have antennas installed during Futurecom must negotiate it in advance and directly with the Transamerica Expo Center, by phone +55 (11) 5643-3193/5643-3001/5643-3011. Email: [email protected] [email protected] 2.6 Storage of high-valued items We recommend that high-valued and small objects are kept in locked places. Material removal during the Business Trade Show operating hours will be authorized only in exceptional cases. During disassembly, each Exhibitor is strictly responsible for his material. The Event Organization recommends that Exhibitors keep security guards in their booths as long as their material is totally removed. The Event Organization will not take the responsibility for losses, thefts or damages. 2.7 Security The Event Organization will keep Security Teams at the accesses to the Pavilion and constant patrolling on the aisles for the whole Event period. The purpose of these services is to keep order in the Expo Center during the Event. The Event Organization will not assume the responsibility for any assembly material or equipments, such as notebooks, tools, cases and displayed products during the assembly, the event and disassembly periods. The Transamerica Expo Center (TEC) will close and lock its gates every day, two hours after the event closure. No person (including exhibitors) will be allowed to remain in the Expo Center after this period. 2.8 Booth Security Security inside the booths is the exclusive responsibility of each Exhibitor. All material and equipments must be kept under his strict supervision. 2.9 Sounding Sounding, music and any noise will not be allowed outside the booth area. The maximum limit of 65 db inside the Halls must be observed. In case this norm is disregarded, a fee in the amount of R$ 10.000,00 (ten thousand reais) will be charged by day. Laws of the City of Sao Paulo: According to the Law nº 11.501 dated April 11th 1994, which disposes on the control and supervision of activities that generate sound pollution, penalties and other measures are imposed; Law nº 11986 dated January 16th 1996, which changes the device of Law nº 11.501 dated April 11th 1994 disposing on the control and supervision of activities that generate sound pollution imposes penalties and other measures; Decree nº 34.741 dated December 9th 1994, which regulates the Law nº 11.501 dated April 11th 1994; 8 Decree nº 34.569 dated October 6th 1994, which institutes the Urban Silence Program – PSIU, aiming at controlling and supervising the excessive noise that may interfere with the health and welfare of the population imposes other measures; Decree nº 35.928 dated March 6th 1996 which restructures the Urban Silence Program – PSIU, instituted by Decree nº 34.569 dated October 6th 1994, imposes other measures: Measurement Conditions - Areas outside the Expo Center Measurements outside the Expo Center must be made 1,20 m from the floor and, at least, 1,50m from walls, constructions and other reflecting surfaces; The microphone distance to any reflecting surface must be at least 3,50 m; When circumstances require, measurements can be made at different heights and next to walls as foreseen in the Norm NBR 10.151/2000; The microphone must be provided with a wind protection device; No evaluation may occur in case of rain; The interference of other sources on the noise levels of the evaluation source must be avoided. Measurement Conditions - Areas inside the Expo Center Microphone height: 1,20m – 1,50m (from the floor) Minimal wall distance: 1,00m Window distance: 1,50m At least three separate measurements must be made 0,5m from each other or representative for the place Measurements must be made in normal conditions when using windows and doors (open or closed) in the room. Audiovisual material, sound amplifiers and ambient sound may not be used without the authorization of Provisuale. The payment of Author’s Rights must be made to: ECAD Office: São Paulo: Av. Paulista, 171 - 3º andar, Paraíso - São Paulo – SP - Brasil CEP: 01311-904 Phone: + 55 11 3287-6722 - Fax: +55 11 3285-6790 - E-Mail Address: [email protected] For other office addresses, please consult the site: www.ecad.org.br 2.10 Parking To acquire parking cards or further information, please contact ESTAPAR by the following e-mails: [email protected], [email protected] or by the telephone number (11) 5643-3012. Price Table CARS R$ 42,00 Motorcycles R$ 30,00 Trucks Up to 12:00pm R$ 88,00 (and every additional 12 hours + R$ 88,00 ) Buses R$ 88,00 Minibuses and Vans R$ 88,00 Through the event’s doing, each Booth can acquire 2 parking cards. This rule applies only to Cars. Price Table Exhibitor Card for 03 days Exhibitor Card for 04 days R$ 114,00 R$ 152,00 9 ASSEMBLY AND DISASSEMBLY PERIODS: Only during the Assembly and Disassembly Periods, vehicles such as automobiles, trucks, utility vehicles and vans, which are accessing the Convention Center for the first time, will pay for the parking costs at the cashiers in the pavilion and will be authorized to leave and return as often as necessary, since the return occurs on the same day the Fiscal Bill is issued and the shield is the same. During the Event Days this will not be applied. 2.11 Compliance with terms When starting your booth construction it is not allowed that the obligatory fees are still unpaid. Payment must be made before assembly start, via Electronic Manual. 2.12 Area redistribution The PROMOTER in common agreement with the EXHIBITOR may redistribute the sectors and booths, since the dimensions and features which have been established in the Term of Adhesion to the Rules of FUTURECOM. 3. BOOTH ASSEMBLY The booth assembly will be authorized according to following timetable: DAYS WEEK DAYS ACTIVITIES TIME st Wednesday Booth Assembly 12pm – 10pm nd Thursday Booth Assembly 8am – 10pm rd Friday Booth Assembly 8am – 10pm st Saturday Booth Assembly 8am – 12am st Sunday Suggestion for Booth Delivery to the Exhibitor for the organization of the promotional material. Booth cleaning and decoration services will be performed. High-valued and smallsized equipments will be installed in the booths. 8am – 12pm st Sunday Placement of floor covering rugs and Final Cleaning After 2pm October 21 October 22 October 23 October 24 October 25 October 25 From October 23rd, 7am, the door E5 on Pavillion E and the door C3 on Pavillion C, will be closed. Assembly Companies with stands on these sectors will have to use other doors nearby for loading and unloading. It will be allowed the assembler entrance in the pavilion after verification by the staff of CAEX if all fees are paid out of the event and delivered all documentation required for project approval. The time allowed to unload trucks during the assembling is up two hours. The vehicle that enters after 9 PM until 7 AM in the next day, will not be allowed to enter in the areas of loading and unloading. It is also prohibited any kind of equipments and automobiles, it must remain at the parking area. The assembly and disassembly within the Halls is permitted during the whole day. However pay attention on the rules of no noise and exceed the Convention Center limits to not disturb the neighbourhood. 10 3.1 Layout approval Each Exhibitor must submit his booth project to the approval of the Event Organization until September 25 th 2015. Exhibitors must submit the lay-outs, perspectives and visual features of the booth structure, with access ramp for physically handicapped individuals to the approval of the Event Organization; Projects must contain at least following information: Booth lay-out. Responsibility Term signed and stamped by the Assembly Company and Exhibitor. Side lay-out containing the corresponding measures, uplifts and spacing. One copy of perspectives containing the corresponding measures, uplifts and spacing. ART for assembly, electric installations and floor level above 10 cm, (For floor level is Optional). Location of water, drainage, Internet, phone and electrical installations. Proof of payment of ART. A structural ART must be presented for booths with mezzanine. Track Eventos Rua Apeninos, 429 – cj. 606 – Paraiso – São Paulo - SP Fone / Fax: (11) 5096-0937 / 11 9 8059-4607 E-mail: [email protected] e [email protected] The lay-outs must have a minimum scale of 1:50, presenting details, height quotas and dimensions of the booth. All documents containing the name and phone of the qualified professional in charge; Please mention the booth number, name of the Assembly Company, phone number and contact person in the projects and documents, even if these are sent by e-mail. The scale and the description of the employed material must be indicated in the drawings. The roof of the closed areas must be open for the air-conditioning circulation. Everywhere in the pavilion the fire prevention system will be installed by means of sprinklers. Consequently the Fire Brigade determines 25% for the maximal booth roof closure. The Event Organization will immediately interrupt the assembly of each booth which does not observe the approved project; All Assembly Companies contracted by the Exhibitors must comply with the Norms and Regulations established in this Manual. CREA – SÂO PAULO - Address: Av. Brigadeiro Faria Lima, 1059 – Pinheiros – São Paulo / SP Cep: 01452-920 Phone number: 0800 17 18 11. 3.2 Booth’s height and setback Maximum booth height must be 6.10 m, including the platform Concerning the walls the height and spacing must be in accordance with the table below: HEIGHT MINIMUM SPACING 11 Up to 4,00m 0,00m From 4,00m to 6,10m 1,00m Remark: Spacing valid for all circulation aisles. Fastening of assembly elements to the pavilion structure must observe the maximum height and spacing, however, they must be previously approved by the Transamerica Expo Center (TEC) – Mr. Daniel – Phone: + 55 (11) 5643-3004 – E-mail address: [email protected] Phone: 55 + (11) 5643-3016 and 5643-3022, talk to Mrs. Renato Santos. Each point fastened to the pavilion ceiling with max. 60Kg/point will cost R$ 235,50 No object may hang from the ceiling or be tied, fastened to the ground, columns, walls or any other place at the Transamerica Expo Center (TEC), without previous authorization by Mr. Wilson of TEC. 3.3 Mezzanine / Two-floor booths Allowed for ground-floor areas which are equal to or over 70sqm; The construction must cover max. 50% of the total rented area and must observe the spacing and maximal height rules; Three ART must be presented: (I) project, (II) electric installations and (III) calculation of the mezzanine structure. People capacity / weight on the stairs to the 2nd booth floor must be indicated; All wall footings must be made of the same structure material and be directly supported on the pavilion floor (Protection must be placed between the footing and the pavilion floor). Stairs must be built rigorously in accordance with the Fire Brigade Rules of Sao Paulo / SP. Stair steps must be covered with carpet or another kind of cover. In case the last option is chosen, a non-slip tape must be fastened to each step. 3.4 Floors Carpets must be fastened to the pavilion floor with double-faced tape (Adere Ref 462) and taken off at the end of the event. It is not allowed to fasten the carpet to the floor with glue. For all booths the rented area and the finish of the frontal carpet edge must be observed. In case of disregard, the Event Coordination may apply a fine for the nonobservation of this norm. Every booth with wooden platform on the floor must have a 1m wide access ramp for people with special needs (obligatory). No accessory or visual element may be fastened, nailed, screwed or padded to the floor of the Transamerica Expo Center (TEC). If any Exhibitor and/or Assembly Company ignore these norms, they will have to assume the responsibility for the damage caused. 3.5 Upper floors or footbridges The upper floor, where there may be any kind of circulation, cannot surpass the height of 1.20 m from the PAVILION floor and must have min. 2 m spacing from the area limits, totally facing the booth inside; It does not matter whether the area configures an island or not. The ART delivery concerning the floor, stage or footbridge is obligatory. 3.6 Walls / Closure The blind closure shall not surpass 50% of the lineal meters on the booth side facing the streets. In case of neighboring booths, the walls facing the neighboring booths must have white finish from 2.20 m.. Any constructed element shall not surpass the booth limits (for example: shop windows, towers and frontages) and may not be built in the exhibition area. 12 Glass windows will be allowed since the safety norms are observed. For walls up to 3 m high the glass may be simple and duly signalized with adhesive tapes, logo, colorful stripes, graphics, etc. without any element that hinders the visibility inside the booth. For glass walls above 3 m the use of safety films like insufilm is binding; laminated, tempered or acrylic glass may also be used with min. 6mm. Projections and/or illumination of globes or similar may not exceed the Sponsor’s booth limits. Any concrete or brickwork construction (floor, walls, etc.) is forbidden. Gardens, flowers and ornamental plants in vases, baskets or other recipients will be allowed inside the booth. However, the use of loose earth, sand and stones directly on the floor or carpet for building the garden will be forbidden. The Exhibitor will be allowed to cover the columns which eventually belong to the booth area, since it does not obstruct the access to the fire extinguishers. The application of materials that may cause damage to the columns will not be allowed (fine amounting to R$ 2,000.00). 3.6.1 Walls and locking for Island Booths or Island Tips The walls must observe the spacing norms and may only be built in an area of maximal 40% of the lineal meters on the booth side. Above these meters simple glass may be used, duly signalized with sticking tapes, logo, colorful stripes, graphics, etc. without any element that hinders the visibility inside the booth. 3.7 Wire, cable or connection duct and installation It will not be allowed to pull cables or any connection element that cross the aisles, common areas or neighboring booths. This action must be planned in advance and in case it occurs, it must be decided together with the Event Organization. 3.8 End of the daily activities At the end of the daily activities, Exhibitors must turn off all electrical power circuits, except for equipments that need to be on full time. In this case, equipments must be installed with independent circuits and own identification. 3.9 Removal of materials and spare parts In case some materials or equipments are outside their corresponding booths, the Event Organization will th remove them on October 25 2015 from 2pm, making the Exhibitor responsible for them. 3.10 Cleaning services inside the booth The Exhibitor is responsible for the cleaning services inside the booth during the assembly, event days and disassembly. Garbage, which is removed from the booth on the event days, must be packed in plastic bags and placed on the aisle. Removal will follow the next morning from 8am to 11am. 3.11 Rough cleaning services (during assembly and disassembly) The rough cleaning services at the Pavilions will be supervised by the Event Organization and charged to each Exhibitor. Rough cleaning services during assembly and disassembly consist of the removal of garbage, paper, boxes and other small materials. The above mentioned item does not include the removal of parts from the booths, such as platforms, walls, banner structures, backlights, planks, beams and hardware, which must be removed and transported by the assembly company. In case these proceedings are disregarded the Assembly Company will be charged for the fine amounting to R$ 10.000,00 (Ten thousand reais). 13 th Until August 13 th From August 14 3.12 ROUGH CLEANING (ASSEMBLY AND DISASSEMBLY) 2015 R$ 18,00/sqm of the contracted booth area for the whole assembly and disassembly period 2015 R$ 19,00/sqm of the contracted booth area for the whole assembly and disassembly period Check guarantee According to Clause 46 approved in the 2007/2008 Work Collective Convention, the check guarantee is now canceled, being now replaced by a Commitment and Responsibility Term. 3.13 Disassembly DAYS WEEK DAYS TIME th Thursday 6pm to 8:30pm th Thursday 8:30pm th Friday 8am to 10pm Booth disassembly Saturday 8am to 12am Booth disassembly October 29 October 29 October 30 th October 31 AUTHORIZED ACTIVITY Remove small equipment, high-value items, decoration and furniture Removal of carpets on aisles Each Assembly Company is responsible for the disassembly of the booths it has built. The displayed materials will remain under its strict supervision and responsibility. The remaining material of the booths, wooden pieces and other rests must be completely removed from the place and from the Transamerica Expo Center, transported by the Assembly Company until the end of the disassembly services. It is not allowed to put booth materials in the large buckets. The non-compliance with this dead-line, until the end of the disassembly services, will subject the Exhibitor/Assembly Company to the payment of a fine and the costs for removing these materials. 3.14 Occupation of booth areas th In case the Exhibitor does not occupy the corresponding booth area on October 24 2015 (Saturday) until 2pm, this will be considered as abandoned, being the Event Organization authorized to use it. The Exhibitor will not be entitled to claim for reimbursement of the effected payment regarding the booth area. 4. SECURITY RULES 4.1 Requirement of fire extinguishers All Exhibitors must have at least one fire extinguisher for every 25sqm of booth area (We recommend chemical powder and CO2 4Kg). This item is obligatory according to following Supervision Norms: NBR 23 (Fire Prevention); NBR 14276/99 (Fire Brigade and Panic) and Decree 46072/2001(Protection against Fire). 14 In case of non-compliance of this requirement, a fine amounting to R$1.000,00 will be charged to the Exhibitor by CAEX for the event period. The non-compliance with this requirement submits the Assembly Company and the Exhibitor to the total responsibility for damages caused to third-parties, to the building of the Transamerica Expo Center, and to the supervision by the Fire Brigade. BOOTH ÁREA IN SQUARE METERS Up to 25m² From 26m² to 50m² From 51m² to 75m² From 76m² to 100m² From 101m² ro 125m² From 126m² to 150m² QUANTITY OF CO² FIRE EXTINGUISHER 01 (One) 02 (Two) 03 (Three) 04 (Four) 05 (Five) 06 (Six) TIPE VALUE R$ Fire Extinguishers CO² de 6kg R$ 100,00 The above mentioned amount corresponds to the rental costs for the whole Event period. 4.2 Forbidden clothing and shoes, and minimal age While assembling and disassembling the entrance of Assemblers, Service Providers and Exhibitor’s staff wearing slippers, sandals, clogs, shorts, barefoot or topless is forbidden. The person may not be released to access the Pavilion for security reasons. While assembling and disassembling the entrance of minors (18 years) is forbidden. 4.3 Obligatory clothing and shoes for maintenance services During the maintenance services for the event period, the two selected assemblers must wear shoes and a social uniform. 4.4 First aid A medical center, located in the exhibition area, will be open for the whole event period. An ambulance will also be available for transport in emergency cases for the whole event period. The emergency assistance will occur during the assembly and disassembly periods as well. 4.5 Employment of grease liquids, gas, explosive material and similar It is forbidden to use the toilets for draining paint, oils, thinners and similar, as well as for washing the material employed in painting. Every work involving the employment of grease, paint, corrosive material, powder, liquids or chemical products, must be performed rigorously in accordance with the determinations of the corresponding manufacturers and the municipal / state norms, avoiding damages and personal accidents to third-parties. For employment of the above mentioned products it is necessary to protect the floor of the Transamerica Expo Center with plastic covers, avoiding stains caused by product drainage. The use of petroleum or chemical derivatives on the pavilion and interconnection floors is forbidden. The employment of explosive material, non-liquified gas, LPG, toxins, fuel and fire inside the Transamerica Expo Center is forbidden as well. 15 4.6 Individual Protection Equipments Service Providers are responsible for the supply of Collective and Individual Protection Equipments to all employees and/or third-parties who will be working for the Exhibitors during the Event, demanding their use for any activity whenever necessary. Protective Equipment Required: closed shoes, helmet, hearing protectors and dust mask. Belt must be used to work in high places during assembly and disassembly of the event. 4.7 Load Transport inside the pavilion Only the employment of trolleys or other light load transport means equipped with tires will be allowed until th October 12 . The Assembly Company will be responsible for eventual damages caused to the floor or grooves resulting from weight excess. Models: 4.8 Use of motors, machines and equipments Ignition motors may not work inside the Transamerica Expo Center. The display or operation of machines and equipments which do not own an exhaustion system or produce noise levels of over 85 dB is forbidden. 4.9 Heavy equipments’ entrance Heavy equipments will only be allowed on October 24 2015 from 08:00 am to 10:00 pm. From this date on the Event Organization will check the possibility of allowing the access of equipments to the Expo Center. In case the disassembly of any booth is necessary, the Exhibitor will be responsible for the negotiations with the Assembly Company involved and the eventual costs. Machines and equipments the weight of which is heavier than that allowed by the Transamerica Expo Center (TEC) will be forbidden. MAXIMUM STATIC LOAD ALLOWED IN THE TRANSAMERICA EXPO CENTER (TEC) = 2000Kg/M². The access gates are 6 m wide x 8 m high. It will only be allowed the use of carts or other light means of transportation equipped with tires until October 11th, and the Assembler will be responsible for any damage to the floor or channels due to overweight. 5. INFRASTRUCTURE SERVICES 5.1 Electric power Electric Installation. Available electric voltage at the Transamerica Expo Center: 220v / 60hz – mono-phase 380v / 60hz – three-phase Remark: 16 110V is not available. If necessary, each Exhibitor will have to dispose of a tension stabilizer, the capacity of which must be compatible with the equipment to be employed. Tension stabilizers are easily found at markets such as Carrefour, Makro, Extra, etc. AMOUNTS PER KVA Until August 13th 2015 R$ 267,00 From August 14th 2015 R$ 283,00 The Event Organization will install the energy point in all booths upon receipt of payment. The Exhibitor must carefully calculate the necessary electric power consumption for the booth, according to the Reference Table below and use full numbers to request it (Ex.: 2,5 – 3,0 – 3,5 – 4,0). Exhibitors must send the form via th the Online Manual by clicking the Infrastructure button until September 25 2015. Consumption of additional KVA – CAEX will deliver a statement to the Exhibitor at the event with the amount of extra KVA used in your booth and most be paid be paid at CAEX before the end of the Event. The value per KVA will be R$ 283,00. The Assembly Company contracted by the Exhibitor will be responsible for grounding the booth, by making use of the existing wire at the power input point. They will also assume the responsibility to ground booths constructed in metal structure (iron or aluminum), connected to the ground wire next to the power input, in order to avoid electric shocks. After the installation is ready, one must request the company contracted by Provisuale to authorize the connection to the main systems of the pavilion. Exhibitors must be attentive to the fact that all booths and exhibition units must be in accordance with the official electric norms which are established by the ABNT (Brazilian Association for Technical Norms) – NBR 5410 and NR-10 (Work and Employment Ministry). The non-compliance with these norms may result in the refusal of the whole installation. Upon request of the Exhibitor one or more electric power points can be installed in the booth for lighting and operating the equipments. For techno-operational reasons, the Assembly Company is responsible for power supply and connection from the distribution frames. Each Exhibitor or Assembly Company will complete the electric installation and distribution in the booth, providing power input with a general switch and protection compatible with the electric power request. The general switch and the other devices for the electric circuit protection must be installed in metal frames with door. We recommend That your electric power request be estimated by a technician in order to avoid some calculation mistake; To use tension stabilizers for equipments which need stabilized power and no-break; Prices for non-programmed installations will include a fee for connections to the main circuits and the consumed current. It is essential that complete information on the electric installation in the booth is made available to the Event Organization on the indicated date, so that the necessary main feeding is requested in time to be installed at TEC, before the general assembly services start. REFERENCE TABLE EQUIPMENT COFFEE POT COMMERCIAL COFFEE POT KVA CONSUMPTION/EQUIPMENT 0.50 1.5 Per nozzle LIGHT CANNON - 300 WATTS 0.30 LIGHT CANNON - 500 WATTS 0.50 LIGHT CANNON - 1.000 WATTS BEER COOLER (COMPRESSOR OF 760 KCAL/HOUR) 1 0.60 17 AIR CIRCULATOR / FAN 0.30/0,50/1,0 CPU 0.50 ELECTRIC OVEN - COMMERCIAL MODEL 1.50 ELECTRIC OVEN – HOME MODEL 1.75/2.40 MICROWAVE OVEN 1.35 FREEZER 0.50 HORIZONTAL/VERTICAL FREEZER 0.50 FRIGOBAR 0.30 HOME REFRIGERATOR 0.50 INK JET PRINTER (MATRICIAL/LASER) 0.30/0.50/0.50 HALOGEN DICHROIC LAMP 0.05 FLUORESCENT LAMP - 20 W 0.03 FLUORESCENT LAMP - 40 W 0.05 HALOGEN LAMP - 300 W 0.30 HALOGEN LAMP - 500 W 0.50 HO LAMP (WITH REACTOR) - 110 W 0.22 INCANDESCENT LAMP - 110 W 0.10 INCANDESCENT LAMP - 150W 0.15 MIXED LAMP - 160 W 0.16 MIXED LAMP - 250 W 0.25 MIXED LAMP - 500 W 0.50 SPECIAL LAMPS - 1000 W 1.00 LASER 11 LAP TOP 0.03 MICROCOMPUTER WITH MONITOR 0.50 MONITOR 0.25 NEON PER METER 0.03 TELEVISION SET 0.30 PLASMA TV (AVERAGE CAPACITY) 0.30 LARGE FAN 0.30 VIDEO- CASSETTE 0.30 VIDEO WALL 9 - 29 INCH TV 12.5 5.2 Hydraulic installation The place disposes of hydraulic infrastructure. If the Exhibitor wishes to make use of this infrastructure, he must th request it on a specific form, until October 9 2015. Water and drainage points are recommended for larger booths and raised floors. WATER AND DRAINAGE POINT Water / Drainage Point Installed Sink (With Water and Drainage Point) th R$ 604,00 th R$ 640,00 th R$ 839,00 R$ 889,00 Until August 13 2015 From August 14 2015 SINK INSTALLATION Until August 13 2015 th From August 14 2015 Sink fee refers to its booth supplying by the company contracted by the Organizer. 18 Verify with your Assembler if it will supply your booth, if so, you need to pay only for the Water and Drain fee. Otherwise, both fees must be paid. Booths which do not need sink and Water and Drain, the fee payment is not necessary. 5.3 Fees and licenses charged by the City Hall of Sao Paulo The City Hall of Sao Paulo requires that each Exhibitors of a specific event owns a license for location, installation and operation. IMPORTANT: At a sole booth having two or more partners using the same area as Exhibitors, each one of them must pay the total amount of fees to the City Hall of Sao Paulo. EXAMPLE: 1 booth x 2 company = 2 payments of fees to the City Hall. UBRAFE –União Brasileira dos Promotores de Exposições / Brazilian Union for Trade Show Organizers - a national entity that gathers trade show organizers, has negotiated a change in the way of charging fees (Dams) with the City Hall of Sao Paulo. The corresponding law was published in the Official Journal of the City of Sao Paulo and consists in charging fixed fees to each Exhibitor: TFE- Establishment Supervision (Code 34932):R$ 39,80 (R$ per event day x amounting to three days) = R$ 119,40 TFA – Advertisement Supervision(Code 90042): R$ 99,51 TFA – Folder Distribution (Code 97110): R$ 99,51 Amounting to R$ 318,42 per Exhibitor. The fees charged to the Exhibitors must be collected in only one payment form and paid directly by the Event Organization to the City Hall of Sao Paulo, also attaching to it the list of Exhibitors and making the visit of supervisors to the booths unnecessary. 5.4 Internet and phone lines The Exhibitor who wishes to rent telephony and internet services, must fill out the Electronic Form – Request of th Telephony and Internet Points– Dead line: September 21 2015 – and forward it directly to the Transamerica Expo Center to the attention of the Operations Department – Phone: +55 11 5643-3007 / 5643-3013, under NEC’s responsibility, or by e-mail: [email protected] / [email protected] The total amount for calls will be charged to the Exhibitor directly by the Transamerica Expo Center. Removal and return of phones to NEC, located in the back of Halls C, must occur immediately after the event has finished, when the phone call control will be delivered and calls will be charged through a bank bill. Only NEC qualified team is authorized to provide any kind of installation or maintenance services for the equipment. 6. ACCREDITATION AND BADGES 6.1 Badges for service personnel The Service Provider must be accredited by the Exhibitor through the electronic form attached to the Manual, in order to request the badges. The Service Provider will receive the log-in and password for accrediting his badges, then. The form can only be completed via electronic manual. Each badge will cost R$ 160.00. (Except be the service provider for event official) The badges will be supplied at CAEX upon presentation of a document with photo. To obtain all the credentials by a third party other than the Provider, shall submit a letterhead with the Provider permission. 19 The badges can be collected from October 21th 2015. If the hired company make the registration directly at CAEX, they should present a letterhead in which the exhibitor qualifies them to provide the services. The issue of a second or apprehended credentials will have a cost of R$50,00. 6.2 Badges for assemblers The Assembly Company will receive 02 (two) free badges for every 5sqm, being cumulative in case it assembles more than one booth for other Exhibitors. If a greater number of assemblers are necessary, besides the free quantity allowed, each badge will cost R$ 40.00. This fee also applies to contracted companies who assist with the assembly, such as those of cleaning services, decoration, paintings, visual communication, etc the badges of which will be assembly badges and will have the same validity, without being considered in the quantity of free badges. The issue of a second or apprehended credentials will have a cost of R$50,00. 6.3 Maintenance name tags During the Event the Assembly Company will be entitled to 2(two) badges per assembled booth, which must th be collected at CAEX from October 21 2015. During the maintenance services for the event period, the two selected assemblers must wear shoes and a social uniform. 6.4 Badges for security guards Each security shall bear individual and specific badge event, which may be obtained in electronic manual, on payment of fee of R$ 290.00 (Except be the service provider for event official), badge and documentation supporting the profession. See also item 2.8 "Security for Booth. 7. NORMS AND REGULATIONS 7.1 Product Sales Prohibition Product sales are forbidden, as well as the product display with prices and sales for prompt delivery to the final consumer. Important: It is completely forbidden any kind of sales within the Business Trade Show. 7.2 Health and security All areas must be kept free of any material that has been put away and may cause accidents. Packing material may not block aisles, accesses and fire exits. These must be removed from the Transamerica Expo Center (TEC) as soon as possible. Someone from the staff must be selected at each booth to care for medical emergencies and security questions. The emergency exits as indicated in the pavilion maps, as well as the hydrants, fire extinguishers, emergency equipments and accesses must be kept free of people and any objects on all event days, according to the CONTRU and Fire Brigade Norms. Barefoot and semi-naked workers will not be allowed inside the pavilion. We suggest the assembly companies and service providers to have their workers wear T-shirts or short coats showing the company logo for better identification. The Exhibitor is responsible for checking if the whole equipment is in accordance with the local regulations before its installation. It is not allowed to pull extensions or electrical cables close to the emergency exits and aisles. 20 7.3 Maintenance of the Transamerica Expo Center The floor, walls and structure of the Transamerica Expo Center may not be drilled or painted. The use of petroleum products or chemical derivatives, which may cause damage to the building, is forbidden. 7.4 Requirements To fill out the appraisal and Certificate for Structural Stability issued by the Civil Engineer/Architect who has been contracted by the Exhibitor/Organizer; To fill out the ART with the following statement in Portuguese: “Design, erection and dismantling of metallic structures ______ kg, to stand _____ and FUTURECOM event 2015, corresponds to the period from ____ to ___ October (Project, assembly and disassembly of metallic structures weighing…. Kg, for the ……. Booth at the Futurecom 2015 event, corresponding to the period from….. to ……); To pay for the ART; The personnel who climbs the TEC structure must wear security helm and belt and be submitted to local medical examination; In case the personnel uses steel cable, this must be coated; The steel cable lace must consist of 3 clips, 10 cm far from each other, remaining 30 cm of cable; Steel cable dimensioning (gage) is the responsibility of the installer and assembler; The cables must be fastened only to the knots or points of the TEC ceiling. It is forbidden do fasten cables or belts on the air conditioning ducts, electro-ducts, shaped steel bars, electro-channels, hydraulic network, fire network and sprinkler network. Each knot/point will hang just one steel cable/belt; Spatial and aerial supporting structures must be grounded; The material to be employed will be subject to weight supervision (Kg), by TEC; The Assembler must fill out the Term of Responsibility regarding the aerial supporting structures; The Transamerica Expo Center will charge R$ 200,00 per point or knot to be employed; The structure installation is the responsibility of the Assembler. Installation of air-conditioning The installation of air-conditioning inside the booths is not allowed. The pavilions dispose of powerful airconditioning which is controlled by the Operational Unit of the Transamerica Expo Center. 7.5 Use of common areas and streets inside the Expo Center The use of common areas or neighboring booths as tool warehouse, benches or temporary warehouse for the material employed in the booth assembly will not be allowed. The obstruction of the streets inside the Expo Center, hindering the circulation of trolleys or people performing activities for other exhibitors will be forbidden as well. The Assembly Companies must avoid the placement of furniture items and equipments inside the Transamerica Expo Center before the booths are completely built. 7.6 Damages The Exhibitor and the Assembly Company will be responsible for eventual damages caused to the building of the Transamerica Expo Center. Included are the damages caused by themselves, their agents, contracted workers or any employee representing their agents or contracted workers. The costs for repairing eventual damages, even those accidental, will be evaluated by the Event Organization and charged to the Exhibitor and the Assembly Company. The Event Organization will inspect the place before assembly and after disassembly of the Business Trade Show. According to the terms of the Sponsorship Contract which has been celebrated between the Event Organization and the Exhibitor, as well as the contents of the Commitment Term included in the accreditation forms of the Assembly Company and Service Provider: In breach of the norms in this Manual, the Assembly Company or the Service Provider and/or the Exhibitor will be punished with a contractual fine to be evaluated, applied, demanded and judicially charged (if necessary) by the Event Organization to the transgressing Assembly Company, Service Provider or Exhibitor. 21 Still in breach of the norms in this Manual, the determination under “A”, as mentioned above, does not exclude the right to recovery of any other Exhibitor who has been harmed by the transgressing party (Assembly Company, Service Provider or the Exhibitor himself). The PROMOTER and the OPERATIONS MANAGEMENT will not take the responsibility for any damages caused to the pavilion or third-parties during the Event, including theft, sabotage, civil convulsion, deficiency and interruptions of electric power or other public services and claims of any kind. 7.7 Minors’ Work In case the Exhibitor needs to employ minors under age 16 on the Event days, he must arrange an authorization letter from his/her parents, signed by both mother and father and notarized, a photocopy of their ID and Federal Tax Register, Birth Certificate, besides the contract signed between the Exhibitor and the Minor. For further information, please contact the Children’s Court on the phone: + 55 11 3951-2525 – Extension 244. 7.8 Contracting personnel for the booth Every work the Exhibitor contracts must be in accordance with the current legislation. In case he contracts freelances, these must be registered within the City Hall and the National Institute of Social Security, and provide a Service Invoice. When contracting companies, besides the normal Service Provision Contract, the Exhibitor must require a statement that the personnel made available is duly registered at the company. The lack of these proceedings will result in a fine applied by DTR (Regional Work Delegacy) to the Exhibitor. 7.9 Supervision of the work ministry and the Federal Police Due to the usual actions of the Work Ministry at exhibitions the purpose of these guidelines is to clear up some doubts and help Exhibitors so there is no kind of trouble regarding the documents of professionals who are providing services at the booths. The Work Ministry, willing to normalize differences in contracting workforce, has sent teams of supervisors to the Expo Centers for guiding and supervising participants. It is important to note that the Contracting Party may be considered co-responsible for the work obligations and so, it must ask the Service Providers for the statements on regularity in order to prevent eventual demands. Hiring hostesses, waiters, cleaning professionals, booth assemblers and service providers must comply with the legislation in force. Following documents must be at disposal of the Supervisors from the Work Ministry at the booth: Employees of the Exhibiting Company: Copy of the Employee Register; Time card; Employees of Service Providers (third-parties); Service Provision Contract; Copy of the Employee Register or Identification Badge, containing full name, job title, date of admission and PIS/PASEP (Social Integration Program) numbers. Temporary Workers Contract celebrated between the temporary service provider and its register at the Work Ministry. Freelances Copy of the Freelance registration at the City Hall and the National Social Security. 22 8. SHIPMENT OF GOODS TO THE EVENT Only the Exhibitor is responsible for complying with all legal demands concerning the proceedings for the shipment of goods, equipments, products, utensils, etc. Goods must be identified with the fantasy name of the Exhibiting Company, contact person, booth number and delivery place (which pavilion). 8.1 Invoice issuing The Exhibitor must issue an Invoice for simple shipment in the name of the Exhibitor himself (sender): The invoice heading must include all data (Company name, address) of the Exhibitor himself (sender). Same proceedings for shipments made through the company branches. The shipment of goods, products, etc., even from third parties, must be covered by an Invoice of the attending company (Exhibitor). All goods, products, equipments, etc. must be listed in the invoice, mentioning their real value and including following text in Portuguese: “ ESTAS MERCADORIAS DESTINAM-SE À EXPOSIÇÃO NO EVENTO FUTURECOM 2015, A REALIZAR-SE DE 26 A 29 DE OUTUBRO DE 2015 NO TRANSAMÉRICA EXPO CENTER - AV. DR. MARIO VILLAS BOAS RODRIGUES, 387 – SANTO AMARO - SÃO PAULO - SP, DEVENDO RETORNAR NO PRAZO MÁXIMO DE 60 DIAS”. “SAÍDA COM ISENÇÃO DO ICMS, DE ACORDO COM O ARTIGO 33º, ANEXO I DO RICMS'2000”. (“THIS GOODS IS MEANT TO THE EXHIBITION AT THE EVENT FUTURECOM 2015, TH TH WHICH WILL BE HELD FROM OCTOBER 26 TO 29 2015 AT THE TRANSAMERICA EXPO CENTER - AV. DR. MARIO VILLAS BOAS RODRIGUES, 387 – SANTO AMARO - SÃO PAULO – SP - BRAZIL, AND MUST RETURN WITHIN THE MAXIMUM PERIOD OF 60 DAYS”. “SHIPMENT EXEMPTED FROM THE ICMS TAX ACCORDING TO ARTICLE 33, APPENDANT I OF RICMS 2000”). In case of industry, following expression must be included as well: “Saída com suspensão do IPI, de acordo com o Artigo 40º - Inciso II do RIPI/98”. (Shipment exempted from the IPI tax, according to Article 40 – subsection II of RIPI. 8.2 Return of goods For returning the goods the Exhibitor must issue an Invoice for entrance, in his own name, mentioning the number and date of the Invoice which covered the shipment with following text In Portuguese: “RETORNO DE EXPOSIÇÃO – EVENTO – FUTURECOM 2015, REALIZADO DE 26 A 29 DE OUTUBRO DE 2015 NO TRANSAMÉRICA EXPO CENTER – AV. DR. MARIO VILLAS BOAS RODRIGUES, 387 – SANTO AMARO – SP, PROVENIENTE DA NOTA FISCAL DE REMESSA NUMERO XXXXX (DATA)” -“RETORNO COM ISENÇÃO DO ICMS, DE ACORDO COM O ARTIGO 33º, ANEXO I DO RICMS’2000”. RETURN FROM EXHIBITION – EVENT FUTURECOM 2015 – HELD FROM OCTOBER TH TH 26 TO 29 2015 AT THE TRANSAMERICA EXPO CENTER - AV. DR. MARIO VILLAS BOAS RODRIGUES, 387 – SANTO AMARO – SP - BRAZIL, ACCORDING TO THE INVOICE NUMBER XXX DATED .......”. “RETURN EXEMPTED FROM THE ICMS TAX, ACCORDING TO ARTICLE 33, APPENDANT I OF RICMS’2000”. In case of industry, following expression must be included as well: 23 “Retorno com suspensão do IPI, de acordo com o Artigo 40º - Inciso II do RIPI/98”. (Return exempted from the IPI tax, according to Article 40 – subsection II of RIPI/98). 8.3 Delivery charges The Event Organization will not assume the responsibility for the payment of obligations resulting from the shipment of goods to the event, including those generated by the import of goods and services, such as taxes, fiscal and administrative fees, contributions, freights of any kind, fines or any other obligations due to the Public Power, companies or any other private entity, being these expenses the total responsibility of the Exhibitor. 8.4 Acceptance and storage of goods The Event Organization will not assume the responsibility either for receiving and supervising the integrity of goods shipped to the Transamerica Expo Center, or for its delivery or distribution. The Transamerica Expo Center does not dispose of an adequate place to serve as warehouse for any material which will not be displayed, boxes, etc. In this case, each Exhibitor must remove this material from the pavilion. In case the Exhibitor wishes, he may contract the storage services from the official Customs Broker as under Item 4.6. 8.5 Official Freight Forwarder The Official Freight Forwarder will see to the legal proceedings within the official authorities for the necessary Customs clearance of equipments and products meant to the exhibition, will collect them at their place of origin and deliver them at the Exhibitor’s booth. He will also remove and return the equipments and products after the event. This company also offers Exhibitors paid services for the storage of goods, on request. FULSTANDIG Contact: Claudio/ Mariane | [email protected] Phone: 55 (11) 3884-2531/ ID: 55*1*20736 9. THE EXHIBITOR ASSISTANCE CENTER - CAEX 9.1 Available services CAEX will provide services such as: Access Authorization for the Assembly Company; Acceptance of additional requests on Infrastructure (rough cleaning, water and drainage, electric power) Payment of fees of the City Hall of Sao Paulo will not be accepted at CAEX Accreditation (badges) for the assembly and service personnel 9.2 Assistance timetable and location CAEX will be open for assistance as follows: st October 21 2015 – from 12pm to 8pm nd th From October 22 2015 to October 29 2015 – from 8am to 8pm Check out the entry position CAEX the updated plan on our website: http://www.futureshare.com.br/Futurecom_2015/Layout/Layout_2015.pdf 24