Campus Aloysio Faria
Av. Princesa Diana, 760
Alphaville Lagoa dos Ingleses
34000-000 – Nova Lima – MG – Brasil
Unidade BH
Rua Bernardo Guimarães, 3.071
Santo Agostinho
30140-083 – Belo Horizonte – MG – Brasil
Unidade SP
Av. Dr. Cardoso de Melo, 1.184 – 15º andar
Vila Olímpia
04548-004 – São Paulo – SP – Brasil
Unidade RJ
Av. Afrânio de Melo Franco, 290
Shopping Leblon - Leblon
22430-060 - Rio de Janeiro - RJ - Brasil
www.fdc.org.br
[email protected]
4005 9200 (capitais)
0800 941 9200 (demais localidades)
Learn more about
the program and
reserve your place.
www.fdc.org.br
[email protected]
+55 31 3589 7300
Photography
Jorge Sato, a Brazilian photographer who portrays the
world through an unpredictable and surprising lens.
PARTNERS FOR
EXCELLENCE — PAEX
Countrywide presence,
worldwide recognition
Learn about Fundação Dom Cabral
The Financial Times has ranked
Fundação Dom Cabral one of the world’s
best providers of executive education.
For more than 37 years, FDC has prepared executives, public-sector managers
and entrepreneurs to lead organizations across the globe. The business school’s
innovative programs and courses combine theory and practice. Academic
experience and management experience. Profitability and sustain ability.
FDC’s innovative educational solutions are supported by national and international
strategic alliances and by cooperation agreements with well-known institutions in
Europe, the United States, England, China, India, Russia and Latin America. The
wide-ranging network of schools enables FDC to provide cutting-edge management
tools, shared experiences and joint know ledge generation.
FDC’s philosophy is to work with its clients, not simply for them. The business
school respects the identity of its client organizations and their distinct business
sectors and market dynamics. FDC champions the sustainable development of
society through executive education programs and skills building. The school
hosts approximately 35,000 executives every year – and creates value for their
organizations.
Campus Aloysio Faria
Partners for
Excellence — PAEX
Sharing experiences and optimizing results
PAEX is a partnership that brings together midsized companies that seek
to implement a management model focused on improving their results and
increasing their competitiveness. By gradually building knowledge and
exchanging experiences, participants discuss their business models and put
management and strategic tools into practice while being assisted by FDC
professors throughout.
Such an environment leads to mid and long-term results by realigning each
company’s strategy and by carrying out monthly meetings to follow up on
results.
PAEX guarantees a rich networking by integrating over 500 companies that
belong to regional groups in Brazil, Argentina, Paraguay and Portugal.
Cooperation that generates results
• Improving economic-financial results.
• Redefining a company’s strategic
management based on an integ
rated model.
• Defining an organization’s
performance indicators.
• Periodically following-up on goals.
• Redesigning the typical processes
that cause greater impact on results.
• Realigning a company’s commercial
strategy.
• Broadening horizons through contact
with the cutting edge in business
management.
• Exchanges among companies to
share best management pract ices.
Who Should Attend
Activities
Groups of midsized companies
• Grouped by region.
• Non-competing among themselves, preferably.
• Undergoing a continuous development process.
• At the same level of management complexity.
Design a business project
with the company:
• joint development of the company’s
vision of the future. Preparing and
implementing a strategic plan
together with the company by
individually reassessing its business.
Groups are made up by up to ten companies from the same region. Such a format
makes it easier to exchange experiences and to access activities, thus keeping senior
management from having to leav e their territory.
Working Dynamics: 450 hours of activities for the
companies each year
PAEX management methodologies are developed to be applied at the partnering
companies with the clear objective of improving their competitiveness and
optimizing their global results.
Melding academic knowledge to the business’s day-to-day practices.
Based on the strategy project and on results management, the core PAEX
methodology, auxiliary methodologies in the fields of finance, marketing,
processes, people, projects, operations and logistics are implemented at each
of the partner companies in each group.
The objective is to guarantee that partner companies w ill achieve their desired
results in an integ rated and global way.
STRATEGY PROJECT
KNOWLEDGE &
SKILL BUILDING
Basic
EDP
COACHING
NETWORKING
Advanced
EDP
MONTHLY MEETINGS
TO FOLLOW UP ON RESULTS
Monthy Business Performance Review - MBPR
EDP - Executive Development Program
Knowledge & Skill Building
Strategy project review:
• analyzing and reassessing the
strategic plan developed together
with the company.
Results contract:
• annual, with a three-year perspective.
The results contract stems from the
Strateg y Project.
Monthly Business Performance
Review (MBPR):
• controlling goals, following up on the
results and action plans to improve
deviating indicators.
Coaching/Methodologies:
• a moment when experts from
FDC and from the company work
together to apply the knowledge that
has been gained to the company’s
day-to-day activities. It consists of
customized monitoring, and the
various methodologies available
are implemented according to each
compan y’s needs.
Executive Development Program EDP:
• every year three executives from
each company take part in a 96-hour
development program made up by
six mo dules focusing on strategy,
marketing, finance, people, processes
and projects.
Advanced Executive Development
Program - EDP Advanced:
• a forum for the main executive or
for one who has already attended
the EDP to discuss emerg ing
management themes.
Networking
Exchanges among the partnering companies in the network are encouraged
through meetings
• Annual Network Meeting: PAEX
participating presidents and senior
executives meet to discuss the results
achieved during the year, thus giving
rise to an opportunity to carry out
exchanges with other companies,
sectors, countries and cultures.
The meeting is a chance to exchange
ideas about scenarios and subsidize
the preparation of the Strategy
Project.
• The Presidents’ Committee: a
small group made up by the main
leader of each partner organization
discusses current themes and issues
while promoting development and
integration among the executives.
• Senior Management Group:
professionals meet and exchange
experiences while coming into
contact with updated, internationalclass content.
PAEX Website Exchanges
Screen 1: Information about the PAEX Network.
The PAEX network is made up by several groups of partner companies and it
operates in several States in Brazil and abroad. Its aim is to integrate companies
and their executives by encouraging and facilitating the exchange of experiences
among participants in each group.
PAEX offers its partners an Internet site – www.fdc.org.br - that not only supports
the classroom activities carried out - from publicizing events to organizing
teaching material - but also allows experiences to be exchanged through exchange
tools, which is the most important aspect of them all. It also offers all the technical
material produced by FDC and by its partner
companies.
The PAEX Website content is org anized into sections where senior
management from partner companies can find:
• Institutional PAEX information: PAEX groups and its companies, activity
agenda, teaching material.
• Management content: scientific articles and essays of interest to the PAEX
audience, book summaries, executive profiles and their professional paths.
• Interaction among partners: e-exchanges - questions are published and then
answered by senior managers about day-today management issues; experience
database: a collection of successful practices by partner companies, the
database is organized according to the partnership’s fields of action.
• Notices: network news bulletins that encourage and publicize subjects that
matter to the partner companies. parceiras.
Screen 2:: Dashboard
Indicator Management Software
A management indicator system that compares the goals for each indicator with
the respective values they have reached. As a tool to support MBPR, which are part
of the strategic management methodology implemented by PAEX, the dashboard
also allows an analysis of the reasons for poor performance and the corrective
actions that must be taken in critical situations.
Desenvolvido em plataforma 100% web, o software tem como objetivo agrupar
as informações estratégicas, táticas e operacionais, possibilitando aos gestores
o acesso aos dados necessários para a boa gestão da organização.
Indicator report - example
Dashboard
Name
BSC MetroBank
Achieved
79,82%
Sustainability
Generate Shareholder Value
EVA (FA)
Economic Assets
Spread
ROI
Goal
100,00%
Performance by Month
Accumulated
Performance
J
F
M
A
M
J
J
A
S
O
N
D
79,82%
77
73
84
79
74
79
70
78
79
81
80
78
90,09%
100,00%
90,09%
81
77
86
88
70
69
70
74
78
72
72
90
90,01%
100,00%
90,01%
90
90
90
90
90
90
90
90
90
90
90
90
R$ 402,97
R$ 447,70
90
Goal
Real
Performance
R$ 1.011,15
R$ 1.280,00
79,00%
79
R$ 70,50
R$ 53,15
75,39%
39,85%
34,98%
113,94%
114
90,01%
52,52%
48,64%
107,97%
108
108
108
108
108
108
108
108
108
108
108
108
Economic Assets
24,44%
39,37%
62,08%
62
62
62
62
62
62
62
62
62
62
62
62
Post-tax LOP/ROL
12,83%
19,15%
67,03%
67
12,66%
13,66%
92,70%
93
Nominal WACC
Develop Social Responsibility
Develop Environmental Responsibility
Maximize IGC
Financial
Diversify Revenues
Profit - Others
Profits from New Products
Profit from Services
Increase Operational Efficiency
Cost per Deposit
66,33%
90
83
93
100
41
51
53
82
92
70
Perfor
R$ 4,00
72,73%
02/2008
R$ 5,50
R$ 5,20
94,55%
03/2008
R$ 5,50
R$ 5,40
98,18%
04/2008
R$ 6,00
R$ 4,50
75,00%
05/2008
R$ 6,00
R$ 4,25
70,83%
06/2008
R$ 6,00
R$ 4,00
66,67%
07/2008
R$ 6,00
R$ 3,90
65,00%
08/2008
R$ 6,00
R$ 3,80
63,33%
100,00%
66,33%
68
66
100,00%
115,00%
69
69
69
71
74
76
70
70
74
74
80
115
89,00%
76
65
93
89
75
60
68
55
58
55
48
89
76,63%
100,00%
76,63%
70
56
71
59
60
102
73
101
82
94
95
59
86,31%
100,00%
86,31%
82
86
91
71
77
77
90
95
89
80
115
84
09/2008
R$ 6,00
R$ 5,60
93,33%
847,60
982,00
86,31%
82
86
91
71
77
77
90
95
89
80
115
84
10/2008
R$ 6,00
R$ 5,00
83,33%
11/2008
R$ 6,00
R$ 3,50
58,33%
12/2008
R$ 6,00
R$ 4,00
66,67%
R$ 403,00
R$ 655,00
61,53%
64
47
76
62
69
53
82
51
60
65
45
64
R$ 1.144,00
R$ 1.200,00
95,33%
89
100
96
75
80
86
93
111
99
85
140
90
66,95%
100,00%
66,95%
57
27
50
46
43
126
55
107
75
108
75
34
R$ 55,88
R$ 42,00
27
50
46
126
55
107
75
108
75
80
59
75
54
116
36
100
56
104
56
66,42%
0
-53
-12
85
15
152
104
125
121
118
122
20
72
71
70
68
68
64
68
68
68
69
69
71
90
88
86
83
81
73
83
83
82
83
84
4
2
02/2008
04/2008
06/2008
08/2008
10/2008
12/2008
01/2008
03/2008
05/2008
07/2008
09/2008
11/2008
Achieved
34
68,87%
83,54%
30
43
R$ 12,00
100,00%
67,17%
57
100,00%
83,54%
R$ 30,00
66,95%
68,87%
Client Satisfaction
Real
R$ 5,50
100,00%
R$ 39,85
Relationship Index
Goal
01/2008
89,00%
R$ 16,03
Increase Client Trust
8
Period
115,00%
Cost per CS Deposit
Increase Client Satisfaction
Light
6
Cost per NN Deposit
Market
Graph
BSC MetroBank – Objective: to improve employee productivity
Indicator: Average Revenues
Formula: (Average Revenues NN) + (Average Revenues CS)
40
88
50,13%
60,00%
83,54%
90
88
86
83
81
73
83
83
82
83
84
88
54,19%
100,00%
54,19%
54
54
54
54
54
54
54
54
54
54
54
54
42,00%
77,50%
54,19%
Internal Processes
75,06%
100,00%
75,06%
79
80
74
77
79
78
80
69
76
69
68
73
Learning and Growth
88,43%
100,00%
88,43%
85
80
119
104
93
81
54
61
75
91
100
96
80
Longer is better
Goal
An example of a group’s annual schedule of activities
DATE
PRESIDENTS’
COMMITTEE
SENIOR
MANAGEMENT COMMITTEE
GROUP MANAGEMENT
Methodologies: Strategy Project – Marketing – Processes
Finance – People –Project – Operations and Logistics
Update in international-level
content
4 hours
FEB
MAR
Discussion on themes
and issues in common
4 hours
Update in international-level
content
4 hours
APR
MAY
JUN
Discussion on themes
and issues in common
4 hours
Update in international-level
content
4 hours
JUL
AUG
SEP
OCT
Discussion on themes
and issues in common
4 hours
Update in international-level
content
4 hours
Annual Partners for Excellence Network meeting
NOV
DEC
EXECUTIVE
Development Program - EDP
MBPR - Monthly
Business Performance
Review 4h
JAN
Discussion on themes
and issues in common
4 hours
Coaching at
companies
4 hours
MBPR - Monthly
Business Performance
Review 4h
Coaching at
companies
4 hours
MBPR - Monthly
Business Performance
Review 4h
Coaching at
companies
4 hours
MBPR - Monthly
Business Performance
Review 4h
People management
16 hours
Coaching at
companies
4 hours
MBPR - Monthly
Business Performance
Review 4h
Process management
16 hours
Coaching at
companies
4 hours
MBPR - Monthly
Business Performance
Review 4h
Coaching at
companies
4h/company
MBPR - Monthly
Business Performance
Review 4h
Coaching at
companies
4h/company
MBPR - Monthly
Business Performance
Review 4h
Coaching at
companies
4h/company
MBPR - Monthly
Business Performance
Review 4h
Coaching at
companies
4h/company
Strategy
project
review
Coaching at
companies
4h/company
Strategy
project
review
Strategy
project
review
Average: 40 hours / 16 hours
ACTIVITY
Business strategy
16 hours
Finance management
16 hours
Marketing management
16 hours
Project management
16 hours
Regional associates and PAEX*
development partners
• ACE Consulting Ltda.
• JValério Soluções Empresariais
Inovadoras
• Barros Consultoria Empresarial Ltda.
Paraná
TheSouthofMinas
Ceará
• Market Link Ltda.
• CEDEM V. G. Consultoria
e Treinamento Ltda.
Goiás
RioGrandedoSul
• CONFIDENCE Consultoria
e Assessoria Ltda.
RibeirãoPreto–SP
• DVF Educação Empresarial Ltda.
EspíritoSanto
• EFFECTIO Gestão e Sustentabilidade
SantosRegion
• Porto Business School
Porto,Portugal
• FFM – Fundação Fritz Müller
SantaCatarina
• MPelágio Consultoria Empresarial Ltda.
Bahia
Portugal
Amazonas
RR
• People in Essence Consultoria Ltda.
AM
PA
AM
MA
CE
CampinasandRegion–SP
PA
MA
RN
CE
AC
AL
TO
RiodeJaneiro
AC
PE
BA
AL
TO
SE
RO
PB
PI
PE
• SISEN – Soluções Empresariais Ltda.
RN
PB
PI
SE
RO
MT
BA
MT
DF
AlagoasandSergipe
TriânguloMineiroRegion–MG
DF
GO
GO
MG
MG
ES
ES
MS
MS
SP
Paraguai
• Universidad de San Andrés
RJ
SP
Paraguai
RJ
PR
PR
BuenosAires,Argentina
SC
• H. Forte Soluções Comerciais Ltda.
SC
RS
PernambucoandParaíba
• INAED Rodrigues Pimentel Educação
Continuada Ltda.
AP
• PKT – Desenvolvimento Empresarial
Ltda.
• GMendes Consultoria Empresarial Ltda.
MatoGrosso
RR
AP
ZonadaMataRegion–MG
• TOM Gestão de Negócios Apoio e
Treinamentos Ltda.
• Grupo Valure
Portugal
• Outitude Treinamentos e Consultoria
S/S Ltda.
RS
Argentina
Argentina
Maranhão
PAEX Network Presence – Proprietary Groups and
Reg ional Associates
*IInformation as of julho de 2013.
We have been attending this FDC Program since 2009 and we have managed
to evolve very much as regards our management model. The Fundação Dom
Cabral PAEX Program melds the ‘classroom theory’ (through monitoring and
manager skills-building programs) of an extremely high quality institution to
a company’s day-to-day practices. Building the skills of senior managers and
directors led the company to evolve very much in the way it manages the
print shop. Besides the Monthy Business Performance Review MBPR, we are
constantly encouraged to prepare plans for the future, which shows FDC’s
concerns as regards mid sized industry.
Mind Solutions was going through a merger between two market leading
companies in the field of psychosocial aid and it needed a solution that
would help it to apply best corporate practices to integrate operations with
management professionalization. As our operations expanded, we needed to
enhance our business management model by developing leadership, expertise,
methodology, indicators, assessment and follow-up tools, thus seeking
operational excellence to benefit our stakeholders. That is exactly what PAEX
has managed to offer us as our company evolves and grows within a very
successful partnership,
FernandoSallesFerreira
BusinessDirector
Ma-cronIndústriaGráfica
MarioSaddy
CEO
MindSolutions