Detalhes das Pessoas de Contacto das Instituições de Crédito Responsáveis no Tratamento das Reclamações Situação em 31 de dezembro de 2015 Tel. Fax. Email Banco Tai Fung, S.A. Instituição de Crédito Alameda Dr. Carlos d’ Assumpção, n.º 418, Macau Endereço Lao Sin I Pessoa de Contacto Branch President Cargo 2855 3751 8797 0068 [email protected] Banco OCBC Weng Hang, S.A. Avenida de Almeida Ribeiro, n.ºs 221-241, Macau Chow Mei Leng Manager 8398 3457 Banco Delta Ásia, S.A. Centro Administrativo, Largo de St. Agostinho, Macau Fong Teng Fong Complaint Officer 8396 2938 8396 2964 [email protected] Banco Industrial e Comercial da China (Macau), S.A. Timothy Chan Senior Manager 8398 2841 2878 8825 [email protected] Banco Luso Internacional, S.A. Avenida da Amizada, no. 555, Macau Landmark, Torre ICBC, 17 andar, Macau Av. Dr. Mario Soares, nº 47, Macau Liu Wing Suet Public Relations Officer 8799 4109 8799 4511 [email protected] Banco Comercial de Macau, S.A. Avenida da Praia Grande, n.º 572, Macau Elaine U Officer of Customer Care & Information Unit 8791 0664 Banco Chinês de Macau, S.A. Avenida da Praia Grande, n.º 101, r/c, Macau Tam Long Yiu, David Compliance Officer 8396 2239 2832 2680 Novo Banco Ásia, S.A. Avenida Dr. Mário Soares, n.º 323, Edif. Banco da China, 28.º andar "A-F", Macau José Morgado Chief Executive Officer 8796 5226 2878 5228 [email protected] Carlos Freire Deputy Chief Executive Officer 8796 5226 2878 5228 [email protected] [email protected] [email protected] Banco Nacional Ultramarino, S.A. Avenida Almeida Ribeiro, n.º 22, Macau Jessica Wong Ray Lao Assistant General Manager Clerk 8398 9256 9398 9256 2832 2012 2832 2012 [email protected] [email protected] The HongKong & Shanghai Banking Corp. Limited Avenida da Praia Grande, 639, Macau Jason TC Fong Manager Service Delivery 8599 2103 2832 2831 [email protected] DBS Bank (Hong Kong) Limited Rua de Santa Clara, n.º s 5-7E, Edif. Ribeiro, Lojas C e D, Macau Shum Chi Yeung, Ben Manager - Technology & Operations 2871 3998 2871 3996 Ho Chan Yieng Customer Service Manager Consumer Banking 2832 9338 2832 3711 8792 1325 Banco da China, Limitada Avenida Dr. Mário Soares, Edif. Banco da China, Macau Chan Pui Kin Gerente (Reclamação dos Clientes) 8792 1304 [email protected] Citibank, N.A. Avenida do Infante D. Henrique No 43-53A, The Macau Square 15 Floor A, Macau John Choi, Chan Kuan Assistant Vice President / Branch Services Manager 2837 8188 [email protected] Standard Chartered Bank Unit 807, 8/F, Office Tower, Macau Landmark, Avenida da Amizade, Macau Wong Wai Hing Branch Manager 2878 5321 [email protected] Banco de Guangfa da China, S.A. Alameda Dr. Carlos D’ Assumpção, n.º 181 – 187, Centro Comercial do Grupo Brilhantismo, 18º andar, Macau Lei Hoi Chu, Shirley General Manager 8398 6618 Lei Lai Hong Senior Clerk (Secretary) 8398 6611 Bank SinoPac Company Limited Av. Dr. Mário Soares, Finance and IT Center of Macao 9º andar A,B,C,D,E e K, Macau Wang Kuo Yao Complaint Officer 2871 5175 2871 5035 8809 6808 Chong Hing Bank Limited Avenida da Praia Grande, n.º 693, Edif. Tai Wah, r/c, Macau Chou Lai Wan Chan Cheuk Fung, Jeff Compliance Officer Compliance Officer 2833 9982 2833 9982 Banco da East Asia, Limitada Alameda Dr. Carlos D’ Assumpção, n.º 322, Fu Tat Fa Yuen, Res-Do-Chao AP to AW, Macau Ng Ho Veng Man Senior Assistant Manager 8598 3621 2833 7557 [email protected] Leong Wai Kun Deputy General Manager 8598 3621 2875 5126 [email protected] Chan Kai Ying, Felix Deputy Branch Manager 8598 7105 2833 0613 [email protected] Leong Kwai Weng, Jason Chief Compliance Officer 8598 7134 2833 0613 [email protected] Hang Seng Bank Limited Unit E-H, 11/F Fortune Business Cnetre, No. 810 Avenida Panoramica Do Lago Nam Van, Macau Banco CITIC Internacional Limitada No.323, Av. Doutor Mário Soares, Bank of China Building, 31/F, Unit B, Macau Ng Kai Man Compliance, Assistant Vice President 87959148 2878 0079 [email protected] Bank of Communications Co., Ltd. Avenida Comercial de Macau, Nos. 251A - 301, AIA Tower No. 9 R/C, Macau Vania Sun Deputy Head of General Adnistration Department 8898 8231 2828 6686 [email protected] Banco Comercial Português, S.A. Avenida Comercial de Macau, FIT Centre, 19° andar, G-I, Macau Antonio Carlos Lau Helena Anjos Branch Deputy General Manager Account Officer 2878 6769 2878 6769 2878 6772 2878 6772 [email protected] [email protected] First Commercial Bank Ltd. 16/F, Finance and IT Centre of Macau, Avenida Comercial de Macau Yu-Cheng Liau Deputy Manager & Customer Complaint Officer 8291 6144 2872 2772 [email protected] Banco Wing Lung, Limitada Baía da Praia Grande, s/no, Wealth Management and IT Center of Macau (FIT), r/c A, Macau Belinda Ao Complaint Officer 2888 8111 2875 0933 Banco Comercial Hua Nan, S.A. Avenida Doutor Mário Soares, Finance and IT Center of Macau, 17º andar B, C, Macau Kuong Wai Meng Senior Officer 8297 1824 2875 5915 [email protected] Banco de Construção da China, S.A. Avenida de Almeida Ribeiro, n.º 61, Circle Square, 5 andar, Macau Casper Ho Assistant Vice President & Head of Team 8291 1806 8291 1819 [email protected] Banco BPI, S.A. - Sucursal Offshore de Macau Av. da Praia Grande n.º 409, 20º andar, fracção A, Edifício dos Serviços Jurídicos da China, Macau Bento Granja Director Adjunto 2838 9080 2838 9082 Caixa Geral de Depósitos, S.A. - Sucursal Offshore de Macau Avenida Praia Grande, n.º 567, 8º andar "A", Macau Sandra Santos Silva Compliance Officer 8398 9819 2832 2069 Caixa Económica Postal Edif. dos C.T.T. de Macau Lau Ying Wai, Erica Lei Iok Sim Técnico Superior Chefe de Sector 8396 8305 8396 8311 Macau Pass S.A. Avenida da Amizade, no. 918, World Trade Centre, 13 andar, A-B, Macau Leong Sut Chu Lei Ngai I Assistant Executive Manager Executive Officer 2875 2132 2875 2132 2875 2130 2875 2130 Sociedade Financeira ICBC (Macau) Capital, S.A. Avenida da Amizade, No. 555, Macau Landmark, Torre ICBC, 17.º andar, Macau Stanley Lau Senior Manager 8398 2368 8398 2360 [email protected] [email protected] [email protected] [email protected]
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