On the Development of
Information Systems:
a Design Thinking Approach
Rogério Carapuça
Chairman Novabase
October, 2013
Barcelona, 1925, Las Ramblas
Barcelona, 1926, Train Station
Mies van der Rohe
Barcelona International Exhibition, 1929, German Pavilion
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Mies van der Rohe
Cadeira Barcelona, Exposição internacional de Barcelona, 1929, Pavilhão da Alemanha
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Product design
Factory
Rocking Chair, 1860
Production by Thonet, Austria
Architect
Designer
Paimio Lounge chair, 1931
Sistema 45 chair, 1973
Aalvar Alto, Finland
Ettore Sottsass, Italy
6
Product + Service design
iPod
iTunes
+
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7
Service design
Administering medication at Kaiser Permanente
Pilot Results: 2 hospitals, 4 units
•
•
•
50% reduction in the number of staff interruptions to the medication administration process
15% faster from approximately 10:00 to 8:30 (minutes:seconds)
Significant increase in process reliability from 33% to 78%
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8
Design Thinking
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9
Design
Engineering
Business
We make life simpler and happier
for people and businesses.
How did emotion ever got out of Information Technologies?
Most decisions are emotional,
even irrational:
•
When you buy a flat
•
When you choose a restaurant
•
When you pick a holiday destination
•
When you eat chocolate mousse on
day one of a strict diet…
Computers brought a false sense of rationality
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Design Thinking methods
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12
What is an IT project?
A consultant’s perspective
The client perspective
How can we erase the “frightening dentist” out of IT projects?
How might we have projects:
•
Without 500 pages of cryptographic
documentation?
•
With an understandable scope?
•
That actually solve problems?
•
That…
•
…
The client perspective
How can we erase the “frightening dentist” out of IT projects?
Creative
workspaces
15
How can we erase the “frightening dentist” out of IT projects?
Solution Poster
Outlining the proposed solution
How can we erase the “frightening dentist” out of IT projects?
Paper
prototyping.
17
How can we erase the “frightening dentist” out of IT projects?
Building a Process Poster: Brainstorming with the client”
How can we erase the “frightening dentist” out of IT projects?
1 “process poster” versus “To be document of 250 pages”
How can we erase the “frightening dentist” out of IT projects?
Solution Prototype
Showing, very early, how the solution will look and feel
Mies van der Rohe
Barcelona International Exhibition, 1929, German Pavilion
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On the Development of
Information Systems:
a Design Thinking Approach
Rogério Carapuça
Chairman Novabase
October, 2013