2013 Confederation Cup
Sony Support
Sony has been established in Brazil for over 40 years with offices in São Paulo, Rio de Janeiro and Recife. We have more than 30 authorized service centers for professional and broadcast products, supporting TV stations, production houses, companies, movie theaters and others. We have more than 200 authorized service centers for consumer products, throughout the country. The objective of this letter is to offer basic information about the stadiums such as address and telephone number. As well as where to find Sony Authorized Service Centers, Sony Product Dealers and Sony Media Dealers, hours of operation and other useful information. The information is presented by region where the games will take place as follows: 6 5 4 3 2
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General Information……………………………………………. Page 3 Contact Info & Labor Pricing………………………………. Page 4 1 ‐ Rio de Janeiro…………………………………………………. Page 5 2 ‐ Belo Horizonte………………………………………………… page 8 3 ‐ Brasília……………………………………………………………. Page 10 4 ‐ Salvador………………………………………………………….. page 12 5 ‐ Recife……………………………………………………………… page 13 6 ‐ Fortaleza………………………………………………………… page 15 Dealers (Other places)………………………………………… page 17 Media Dealers (Other places)……………………………… page 18 General Information
Opening Hours Most companies adopt the business hours: Monday to Friday, from 8:00am to 5:00pm. Saturday and Sunday: Closed unless otherwise specified or with special agreement. Please note that for the possibility of same day repair, equipment must arrive by 4:00pm at the latest. Equipment arriving after that time will be diagnosed the following business day. Delivery & Collection Customers are encouraged to deliver and collect equipment in person. On‐site Repairs On‐site visits for systems products can be handled by Sony Brasil engineers or some ASCs (Authorized Service Centers), but will need the customer to arrange the necessary accreditation to access the IBC or stadiums venues. Payment All work is chargeable. Payment is required, in cash or by major credit/debit card (see details in each company), before repaired equipment can be collected (or dispatched). Warranty work will be charged. Customers must arrange to re‐claim the cost from their local organization. Any deviation from this arrangement is only possible with the prior consent of Sony in the customer’s country of origin. Such an agreement must be communicated to Sony Brasil before 1st June 2013. Credit/Debit cards Sony Brasil accepts most major credit and debit cards through our RBS WorldPay payment gateway which uses the 3D secure system for added security (MasterCard Secure Code/Verified by Visa). Checks Sony Brasil will not accept personal checks. Page3
How to contact us:
By Phone:
Weekdays from 8:00am to 5:00pm
+55 21 2187-2316
Every day any time during event
+55 21 8219-4647
By Email:
[email protected]
Labor rates and parts pricing:
a. During normal working hours a labor rate of US$150.00 per hour will be applied in all cases unless
special arrangements have been made (see section headed ‘payment’ on the preceding page).
For out of hours and weekends the labor charge will be US$300/hr.
b. There will be an initial inspection/diagnostic fee of US$200.00 for every repair. This fee will be refunded if
the customer decides to proceed with the repair.
c. For every Sony Customer having an Out of Warranty repair, Sony Brasil or ASC will issue an Invoice to
the customer.
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1 – Rio de Janeiro
Maracanã Stadium The stadium Journalist Mário Filho, also called Maracanã. Phone: + 55 21 8871‐3950 R. Prof. Eurico Rabelo, Maracanã ‐ Rio de Janeiro ‐ RJ, ZIP:20271‐150
Sony Support Centre: Sony Brasil ‐ Rio de Janeiro Rua Augusto Severo, 8 ‐ Mezzanine 202 Glória – Rio de Janeiro – RJ ZIP: 20021‐040 Phone: + 55 21 2187‐2316 / + 55 21 2187‐2317 Contact Person: André Marques / Ricardo Silva / Thiago Macahyba E‐mail: [email protected] / [email protected] / [email protected] Language spoken: Portuguese and English CC: Visa / AMEX Payment in Cash: Reais By car (From Stadium to Sony) – 7.4 Km
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Sony Facilities
Reception
Engineering Team
Sony has 3 engineers working fulltime in Rio de Janeiro, supporting broadcasters, production
house and others companies and also counts with 3 engineers in São Paulo city, 500 kilometers
away from Rio de Janeiro (45 minutes flight) and 1 engineer in the city of Recife (4 hours flight).
The complete team is ready to support the customers during the Confederation Cup in Brazil.
The Repair Capacity of the facility is estimated at up to 9 units per day.
 Fast TAT (Turn Around Time) full repair of all expected portable equipment.
 Software copying, special model support etc.
 3 Engineers from Sony Brasil available for on-site support of systems equipment.
Customers will be required to make payment upon collection of repaired equipment (see payment
options on page 4)
A customer reception and waiting area is available.
External
Parking: No parking area, we strongly recommend to use taxi service
Food: There are plenty of fast food outlets and restaurants within walking distance of Sony office. Engineering facility
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Sony Dealer: Multisale Grupo Multi Cine & Vídeo Av. Marechal Câmara, 160 Room 931 Rio de Janeiro ‐ RJ ZIP: 20020‐080 Phone: + 55 21 2220‐6421 E‐mail: [email protected] Website: www.multicinevideo.com VAIO Support (only): Central Point AV. DAS AMERICAS, 6700 ‐ BL.02 ‐ LJ.106 BARRA DA TIJUCA – RIO DE JANEIRO – RJ ZIP: 22793‐080 Phone: + 55 21 3328‐3033 Contact Person: MAGDA MARIA M. DA COSTA / PAULO CESAR BATISTA DA COSTA E‐mail: [email protected]/ [email protected] Language spoken: Portuguese and English CC: VISA/ MASTER/ DINERS/ MAESTRO/ REDESHOP Payment in Cash: Reais / Dollars Media Dealers: Tomoda1 Audiovisual Phone: + 55 21 2233‐2988 / 9636‐5821 Contact Person: Marcelo Marques E‐mail: [email protected] Website: www.tomada1.com.br Language spoken: Portuguese, English and Spanish CC: Not accepted Payment in Cash: Reais RS Telecom Phone: + 55 21 3027‐7330 / 8627‐2844 Contact Person: Roberta Sampaio E‐mail: [email protected] Website: www.rstelecom.tv Language spoken: Portuguese, English, Spanish and French CC: VISA/ MASTER Payment in Cash: Reais Page7
2 – Belo Horizonte
Mineirão Stadium The stadium Governor Magalhães Pinto, also called Mineirão. Phone: + 55 31 3916‐0488 Av. Antônio Abrahão Caram, 1001 ‐ São Luís, Belo Horizonte ‐ MG, ZIP:31275‐000 Authorized Service Centre: WMW Rua Levindo Lopes, 333 ‐ Room 05 Savassi – Belo Horizonte ‐ MG ZIP: 30140‐170 Phone: + 55 31 3281‐0744 Contact Person: William Nunes / Fabiana E‐mail: [email protected] / [email protected] Language spoken: Portuguese and English CC: Not accepted Payment in Cash: Reais / Dollars/Euro By car (From Stadium to ASC) – 12 Km Page8
VAIO Support (only): MC System RUA TOMAZ GONZAGA, 55 LOURDES ‐ BELO HORIZONTE – MG ZIP: 30180‐140 Phone: + 55 31 3287‐3288/ 3281‐3148 Contact Person: MARCELO LEMOS MACHADO COELHO E‐mail: [email protected] Language spoken: Portuguese CC: VISA/ MASTER/ DINERS/ AMEX Payment in Cash: Reais Page9
3 – Brasília
Mané Garrincha Stadium Authorized Service Center: Standby SRTN Quadra 702 ‐ conj P ‐ Mezzanine 03 Asa Norte – Brasília ‐ DF ZIP: 70719‐900 Phone: + 55 61 3328‐2733 Contact Person: Cesar de Souza / Rubens Milagres E‐mail: [email protected] Language spoken: Portuguese and English CC: Not accepted Payment in Cash: Reais / Dollars By car (From Stadium to ASC) – 2.5 Km Page10
Sony Dealer: Multisale Grupo Multi Cine & Vídeo SHIS QI 11, Bloco P, Room 203 Brasilia ‐ DF ZIP: 71625‐650 Phone: + 55 61 3248‐7498 E‐mail: [email protected] Website: www.multicinevideo.com VAIO Support (only): Pananorte SCLN 206, BLOCO A,LOJA 03/21 ASA NORTE – BRASILIA – DF ZIP: 70844‐510 Phone: + 55 61 3347‐3435 / 3202‐3113 Contact Person: KATHIA WALESCA VERVLOET SEREDINICKI E‐mail: [email protected] / [email protected] / [email protected] Language spoken: Portuguese and English CC: Not accepted Payment in Cash: Reais / Dollars/Euro Page11
4 – Salvador
Fonte Nova Stadium Nazaré, Salvador ‐ BA Authorized Service Center: Unfortunately we do not have an ASC in Salvador, other ASCs in Rio de Janeiro, Belo Horizonte or Recife can be used at your convenience. VAIO Support (only): Sony Store (Premium Service) AV. TANCREDO NEVES, 2915 SALAS 1131/1132 CAMINHOS DAS ÁRVORES – SALVADOR – BA ZIP: 41820‐021 Phone: + 55 71 3022‐9026 Contact Person: VICTOR SILVA E‐mail: [email protected] Language spoken: Portuguese and English CC: VISA/ MASTER/ DINERS/ AMEX Payment in Cash: Reais Page12
5– Recife
Capibaribe Stadium Authorized Service Center: FIJ Rua Agenor Lopes, 292 ‐ Room 605 Boa viagem – Recife ‐ PE ZIP: 51021‐110 Phone: + 55 81 3107‐9585 Contact Person: Fabiana / Leonísio E‐mail: [email protected] Language spoken: Portuguese and English CC: Not accepted Payment in Cash: Reais / Dollars/Euro By car (From Stadium to ASC) – 23,0 Km Page13
VAIO Support (only): Video Tecnica RUA QUARENTA E OITO, 525 ESPINHEIRO – RECIFE – PE ZIP: 52020‐060 Phone: + 55 81 3241‐2393 Contact Person: RUBEM DOS SANTOS/MARIA DE FATIMA SANTOS/ALINE MELO E‐mail: [email protected] / [email protected] / [email protected] Language spoken: Portuguese / English / Spanish CC: VISA/ MASTER/ DINERS/ AMEX/ HIPERCARD Payment in Cash: Reais / Dollars / Euro Page14
6– Fortaleza
Castelão Stadium The stadium Governor Plácido Castelo, also called Castelão. Avenida Alberto Craveiro s/n ‐ Passaré –CE Authorized Service Center: R3 Av. Dom Luis, 300 ‐ Room 907 Bairro Aldeota – Fortaleza – CE ZIP: 60160‐230 Phone: + 55 85 9998‐2511 / 8682‐7718 / 3251‐1585 Contact Person: Rafael Barreto E‐mail: [email protected] Language spoken: Portuguese and English CC: Visa / Master/ AMEX Payment in Cash: Reais By car (From Stadium to ASC) – 9.7 Km Page15
Sony Dealer: MCI Store Phone: + 55 85 3254‐4700 VAIO Support (only): Eletrônica Moriá RUA MONSENHOR SALAZAR, 640 TAUAPE – FORTALEZA – CE ZIP: 60130‐370 Phone: + 55 85 4011‐8700 Contact Person: JOATÃ WAGNER DE BRITO E‐mail: [email protected] / [email protected] Language spoken: Portuguese CC: VISA/ MASTER/ DINERS/ AMEX/ HIPERCARD Payment in Cash: Reais Page16
Dealers São Paulo Merlin Av. Padre Almeida Garret, 505 Campinas ‐ SP ZIP: 13087‐290 Phone: + 55 19 3741‐4488 E‐mail: [email protected] Website: www.merlin.com.br Oreon Rua Itapicurú,369 ‐ cj.1404 São Paulo ‐ SP ZIP: 05006‐000 Phone: + 55 11 3875‐1930 / 3875‐3239 E‐mail: [email protected] Website: www.oreon.com.br Bureau Cinema e Vídeo Phone: + 55 11 3044‐1633 www.bureaudv.com.br Seegma Phone: + 55 11 5082‐2302 www.seegma.com.br Duplic Video Phone: + 55 19 32386010 ‐ Campinas www.duplicvideo.com.br LStar Vídeo Phone: + 55 19 3384‐8753 ‐ Campinas www.lstar.com.br Multisale Tecnologia Phone: + 55 21 2210‐2787 ‐ Rio de Janeiro Phone: + 55 11 2914‐3252 ‐ São Paulo Phone: + 55 61 3248‐54292 ‐ Brasília www.multisale.com.br Aracajú Inforview Phone: + 55 79 3044‐8495 Porto Alegre Toshihito Equipamentos Eletrônicos Phone: + 55 51 3395‐5638 www.toshihito.com.br Page17
Media Dealers São Paulo Beta&Luz Phone: + 55 11 2684‐6869 Contact Person: Mario Augusto / Márcia E‐mail: [email protected] Website: www.betaeluz.com.br Language spoken: Portuguese, English and Spanish CC: Not accepted Payment in Cash: Reais Casa do Filme Phone: + 55 11 3812‐8570 / 3816‐2243 Contact Person: Jorge Kuwashima E‐mail: [email protected] Language spoken: Portuguese, English and Japanese CC: Not accepted Payment in Cash: Reais Page18