FACULDADE DE TECNOLOGIA DA PRAIA GRANDE MANUAL FOR A SIMPLIFIED PLAN OF BUSINESS WORK PROPOSAL FOR THE PROJECT OF RESEARCH FOR INTERNATIONALIZATION OF COMPANIES THEME: PLANNING OF EXPORTATION OR IMPORTATION Profª Me. Fernanda Peixoto Coelho Collaborators: Antônio Alexandre Neto Helga Sterque Ivy Zanardo Wyldeline Pimentel Proofreaders: Profª Me. Adélia da Silva saraiva Profª Maria Cláudia Nunes Delfino Dezembro, 2012 1 SUMMARY AND DESCRIPTION OF CHAPTERS AND SUBCHAPTERS 1. DESCRIPTION OF THE PRODUCT AND / OR EXPORTED / IMPORTED SERVICE 1.1 GENERAL CHARACTERISTICS 3 1.2 STRATEGIC POSITION 4 1.3 LAYOUT 4 1.3.1 What is the new product? 4 1.3.2. Levels of the product 5 1.3.3. Kinds of products 5 1.3.4 Product’s Layout 5 1.3.4.1 The Commerce and Industry Chambers 6 2. PLANNING THE EXPORTATION/IMPORTATION 2.1 MARKET RESEARCH 9 2.2 KNOWING THE INTERNATIONAL COMMERCE 9 3. HOW TO EXPORT / IMPORT 3.1 DEALING WITH THE PERSON WHO IS EXPORTING / IMPORTING 10 3.2 PRICE LIST 10 3.3 LOGISTICS AND DISTRIBUTION 10 3.4 REGISTERING THE EXPORTATION / IMPORTATION 10 ANEXOS ANEXO 1 11 ANEXO 2 12 ANEXO 3 13 ANEXO 4 13 ANEXO 5 13 ANEXO 6 14 APENDICE 1 18 APENDICE 2 19 PARTIAL REFERENCES 20 2 1. DESCRIPTION OF THE PRODUCT AND / OR SEVICE EXPORTED / IMPORTED 1.1 General Characteristics To describe in general way what it is and what is the format, characteristics, quality, conformity, durability, trust, easily to fix, style and design of the product and / or service that is being offered. With the market dispute, the product is each time closer to a equality, physical and technological and it is strategically good for the companies to search for attributes, to satisfy the consumer’s desires and needs in a much more creative and function way. Important: already in this item, identify if this is a process of importation or exportation. Concerning the company and the business: To describe the strategy of the company, define Who the company is at national level, what its focus is inside the national market and how it wants to get inside the external market. Example: “The company Cana´s Goods is a company of implementation of sugar cane, and have the industrial and handmade cachaçá as its main product. The focus of the company is the market inside the country, approaching to the main wholesales and retails in all Brazil. The company has own plants and wharehouses. Cana´s Good is located in Marília, 292 km from Piracicaba, so inside the most traditional nucleus of sugar cane production. Taking the better management of the supplies chain into consideration, the company strategically thought when decided to open its headquarters closer to the cooperatives of sugar cane producers. With the time, many supply companies from Cana´s Good ended up making a Cluster1 of cachaça around the company. This made its level of stock drastically reduce, making its costs cheaper in the end of the process. In 10 years time Cana´s Good became one of the largest manufacturer and distributors of cachaça in the intern market. Nowadays the company has capital and know how2 to launch in the extern market”. Concerning the Product: With the aim to define and differentiate the product that will be chosen, it is necessary to give the characteristics of the product that you want to offer. Example: “Cachaça”. With the aim to protect the property of the name “cachaça”, the Law nº 8.9183, from July 14th 1994, in the article 92 defines the main differences among the beverages made in Brazil from the sugar cane: a) Cachaça: name given to aguardente of cane, made in Brazil, with alcoholic graduation from thirty-eight to forty-eight per cent in volume, at twenty Celsius degree. It is made from the fermented must, which can have up to six grams of sugar (sucrose) per liter added in its composition; b) Aguardente de Cana: it is the name given to the beverage obtained from the simple distillated alcoholic from the sugar cane or by the distillation of its fermented must. Its alcoholic graduation 1 Cluster is a word idealized by Michel Porter to designate a concentration of companies which communicate among themselves for having similar characteristics and share the same living space. They help each other and for this reason, become more efficient. 2 Know how is an English word by origin which intends to describe the knowledge that a company or person has about how to perform a task. 3 Source: BRAZIL. Law n.o 8.918, from July 14 1994: talks about the standard, classification, registration, inspection, production and fiscalization of beverages, authorizes the creation of the Beverages Intersctor Comission among other procedures. DOU, Brasilia, 15 jul. 1994. 3 can vary from thirty-eight to fifty-four per cent in volume, at twenty Celsius degree, which can have up to six grams of sugar (sucrose) per liter added in its composition; c) Old Cachaça: this definition talks about the beverage composed by at least fifty percent of old cane aguardente, by a period of at least one year, which can receive the addition of toffee to correct its color. The INMETRO4, trying to level and make a difference between cachaça and cane aguardente, defined that cane aguardent “is made directly from the cane destilated” while the cachaça is “made directly from the melaço from the production of the sugar from the cane”. But the specific legislation states a minimum difference between the two products, considerin the alcoholic amount. We still can say the basic differences between the handmade and industrial cachaça so that we can have the best and most suitable product for exportation: a) Handmade Cachaça: it is produced from the sugar cane, but the process of its harvest is manual, without the use of pesticides and with own plantations, its fermentation happens in a natural way, without chemical additives; b) Industrial Cachaça: it is also produced from the sugar cane, but with something different of the harvest time, which is made through own machinery due to the amount of the culture and the use of pesticides, its fermentation is chemically synthesized. This difference between the handmade and industrial cachaça makes the first one becomes more exclusive on the production time, but the high value compensates and adds value to the final product. 1.2 Strategic Position In this section, show the product strategic position; in other words, from this choice you will determine the client’s profile and offer him a list of attributes. For such, we’ll use Michael Porter’s Generic Strategies Theory, to base your companies position in: Leadership in Costs, Difference or Approach. More information check Annex 1. 1.3 Layout Before launching on the importation / exportation market, it is important to consider some marketing concepts, to help you in the decision making. 1.3.1. What is the product? Las Casas (2009) defines product as “the main object of the trade relations that can be offered in the market and aims to give satisfaction for whom gets and uses it”. [1] 4 INMETRO, Instituto Nacional de Metrologia, Qualidade e Tecnologia is a federal autarky, connected to the Ministery of Development, Industry and Foreign Trade, which acts as na Executive Secretary from the National Council of Metrology, Normalization and Industrial Quality (Conmetro), interminestery collegiate, which is the normative organ from the National System of Metrology, Normalization and Industrial Quality (Sinmetro). 4 For Kotler and Armstrong (2010) product is “something that can be offered to the market for apretiation, acquisition, use or consume and that can satisfy a desire or need”. [2] Kotler and Armstrong (2010) put the services in the products category. [3] So, in this booklet the word “product” will be used for products which are purely tangible as well as to “services”, whose characteristic is intangible. The key word concerning the product is to attend the client’s needs. When you decide import / export a product, you must have in mind the priority to satisfy the need(s) or desire(s) from the target audience, otherwise you’ll risk to have losses at short term and early death of the project. 1.3.2. Levels of the product We satisfy the consumer’s needs best when we have a broad view of the characteristics of a product. There are three levels in a product: product’s core, basic product and extended product. Product’s core: it is the central benefit of the product. It is the solution of the problem that the client looks for or expects from the product. An example: when you have a strong headache, you look for a painkiller which is more effective and that has an immediate effect. This is the painkiller’s product’s core: to sell immediate relief against the pain. Basic product: it is related to the packaging, name, brand, characteristics, level of quality and design. On the painkiller example, when you are in pain, it doesn’t matter the packaging, as long it is entire, in good conditions and within the expiration date. Only when the pain is relieved that we will pay more attention to the packaging so that we can keep it in memory. When a new headache happens, the painkiller will be remembered not only by layout / brand, but because it was associated with the immediate relieve from the pain. Extended product: it is the help that we give to the client for having bought a product, such as home delivery, facilities, warranties, instructions of use and other services after the selling. 1.3.3. Kinds of products. It is important to know in which category the product that one intends to export / import is, by the marketing considerations. This way you will be able to make a good strategy of market position. Look at Table I in annex to check in which marketing category your product fits better. 1.3.4. Product’s Layout. Since it’s understood which marketing category your product fits, it is necessary to fit the layout or design for the client that you are aiming to. For this you have to consider the culture and habits of the country and even the region to where the product will be exported / imported. We define layout as the way men, machinery and equipment are set on a certain place. It is an applied definition to physical space. Your product’s layout or design must consider the functional and visual aspects which find the clients needs, improving the users’ comfort, safety and satisfaction. A good design/layout will add value to the product which will enable your target market’s conquer. An interesting example, if you intend to export hats to China, you won't have success of sales with the male public for three important reasons: Green hat is the synbol of chated husband. Number “4” in chinese reminds death. 5 Associate tiger to green hat is not wise because they are antagonic symbols. See on Apendice 2 in anex some colors and their meanings in some countries, before choosing your product's layout/design, research the culture and habits of the region / country that you intend to export / import so that you don't have frustrated expectations not to mention unnecessary losses. One way to know the specifications of international standards to set your product into your target audience is to get information directly from INMETRO web page so that you can have solutions concerning the commercial technical barriers in relation to products on the ISO web page. One way to know the culture and symbols of the target country to whom intends to export is to become partner of the Commerce and Industry Chamber of the target country. It also would be interesting to become member of a Commerce Chamber of your city and also from your state and even from Brazil. 1.3.4.1 The Commerce and Industry Chambers Besides giving the information and make the commercial interchange among Brazilian and foreign companies, the chambers cooperate on the culture divulgation, events making, forums and scientific exchange; on the organization of companies groups among the countries; help in business deals – as a bridge that goes beyond the language, culture, religion or ideology barrier; it usually is a safe source of information – among suppliers, producers and hirers; it can help on the expedition of origin certificates; they help on technical scientific translations; they help on the implantation of business rounds according to the sector of activity; among so many other services. Welinton dos Santos Economist and psych professor http://www.artigonal.com/gestao-artigos/a-importancia-das-camarasde-comercio-para-o-desenvolvimento-do-brasil-2062329.html (view in 12/10/12) Your product's presentation, in other words, a logo and the attributes that constitute the visual appeal, under the point of view in the international marketing (name, colors, general impressions), must be shown, also considering the cultural aspects on this item construction Put here your product's image and highlight the design's main characteristics which has a higher appeal of purchase and attraction for your target audience. Example: Product: (Perfume - Beverage Lotion - Oils - Essences) 6 LABEL EXAMPLE: The label is a very important aspect to be considered on the time to set the product to the extern market. The label must be approved by MAPA in the registration of the product. For so, it is necessary to take a model of label pre established, with the aim to be approved during the registration. Some sayings must be shown on the label for exportation, it doesn't matter the country of destination: 1 - Complete name of the product (cachaça); 2 - Commercial brand (logo); 3 - Produced and Bottled by (social reason); 4 - Address of the production place and bottle place; 5 - CNPJ; 6 - Content of the bottle, watching what is written in the INMETRO n.º 88/96; 7 - Composition (Fermented must distillated from the sugar cane); 8 - Registration of the Product in the MAPA; 9 - Product lot; 10 - Expiration date (product that can spoil); 11 - Expression “Indústria Brasileira”; 12 - Alcoholic Graduation in %vol; 13 - The following warning sentences, highlighted: “Avoid the excessive consumption of alcohol” and “It is forbidden to sell to under 18”. MODEL OF LABEL OF CACHAÇA FOR EXPORTATION (Available in: <http://www.editora.ufla.br/site/_adm/upload/boletim/bol_57.pdf> Viewed in: 10 oct. 2012) Questions like the label must be taken into consideration, aspects like the Evaluation Requirements of Conformity (RAC) and the Quality Technical Rule (RTQ, when exist) according to the product, which must have INMETRO agreement in case of national selling or importations, and other organs in the same position to which you intend to export. KEY QUESTIONS TO DECIDE / INFORM YOUR PRODUCT'S LAYOUT: a) Why was this style, size and characteristics chosen? b) The label, the font, the name of the product and respective colors are easily viewed and memorized? Do the colors appeal to the acquisition of the product? c) Does The brand / name of the product appeal for the culture and habits of the country / region of your target audience? d) Do the label of the details have all the standard and obligatory information demanded by law from the country to where you will export? e) Does the product obey to the international standards of its category, of health and sustainability? 7 f) Does the product have any green certification or any other that add value or competitive advantage? g) Once detailed your product and identified in its own marketing category, the next step is the exportation / importation planning. References: [1] Marketing – Alexandre LuzziLas Casas – Editora Atlas – SP 8º Edição 2009 pagina 186 [2] Marketing Principles – Philip Kotler – Gary Armstrong – Editora Pearson –São Paulo – 2010 pagina 200 [3] ibidem – página 220 Product's Project: Practical Guide for the Design of New Products. Mike Baxter editora: Edgard Blucher ano: 2000 Product's Project: Practical Guide for the Design of New Products.- 2nd edition; http://www.dep.ufmg.br/disciplinas/epd073/apostilaprodutoufmg.pdf http://www.planodenegocios.com.br/www/index.php/informcao/2959-como-fazer-a-descricao-dosprodutos-e-servicos-do-seu-plano-de-negocios http://ecommercenews.com.br/artigos/tutoriais/5-dicas-para-uma-boa-descricao-do-produto 8 2. PLANNING THE EXPORTATION / IMPORTATION 2.1 Market Research Market research is the part of the study which has as aim to determine the selling perspectives of the product on the extern or intern market and indicate the way to get the best results. The market research must shortly contains: The selection of the market(s) for the selling of the product, in other words, the country; Identify the client's tendencies and expectative tendencies; Recognize the competition : main companies, evaluate intern and extern competition; Know and evaluate opportunities and threats: verify, for example, if there are technical barreers to the product that you want to import or export; Classify the product correctly: many times the product has a classification abroad which is different from the ones given in the intern market. For so, it is necessary to classify it according to the NCM to which belongs, so that the correct tax is made as well as the price formation. Finally, to identify the Potential Markets for your product, it is good to consider five basic criteria that help on this selection: Geographical Factors, Socio-Political Factors, Economical Factors, Cultural Factors and finally, Technological Factors. With the aim to deeply know the chosen country. For further information check Annex 2. 2.2 Knowing the International Commerce First you must indicate if the commercialization will happen in direct or indirect way. After this selection there will be the choice of the way of payment agreed on the negotiation. So, this step shows the conditions of purchase (importation) or selling (exportation) with the choice of modality the commercialization and payments, respectively. This will clarify other steps in the negotiation such as definition of responsibility concerning the freight, insurance, boarding place and customs ease. For further information check Annex 3 and 4. 9 3. HOW TO EXPORT / IMPORT 3.1 Dealing with the person who is exporting / importing On this item one must show the condition and /or international term of business, the INCOTERMS, agreed during the negotiation. Take the opportunity to say the boarding and landing place (port, airport or border point) justifying your choice. 3.2. Price list One common doubt when you are doing business with the exterior market, is which is a good price for the product gives profit for the exporter, or in importation, which price the importer must pay be available in the intern market. For further information check Annex 5. 3.3 Logistics and Distribution In Logistics and Distribution, the research must show, in general way how the work for packaging and transportation of this product will be. For exemple: “The company Brazil Export Ltda., shoe maker, specialist in female shoes making received an order of 1.000 un from an Uruguayan client. The manufacture must be made with national raw material and the products first packaged one by one and then in bigger boxes with 50 pairs; making up 20 final volumes, kept in 1 container. As the selling condition is FCA, the cargo will be delivered to Transportadora Líder, in the city Foz do Iguaçu, and then it will go to Uruguay”. 3.4 Registering the Exportation / Importation Finally, on this item, there is the indication of the flux to customs clearance and riddance of the product. indicating its registration on Siscomex and specially if the product receives any kind of Special Administrative Treatment which will ask origin, sanitary, phytosanitary, quality certificate. 10 ANNEXES ANNEX 1: The generic strategies are method used to overcome the competition in one industry (PORTER, 1988). The companies must choose a position inside the structure of the industry, and this position takes the general approach of the company to compete. The position takes complete approach of a company to compete and not only its product or consumer group aimed (PORTER, 1990). According to Porter, there are three kinds of generic strategies that a company can follow: Leadership in the costs: According to this strategy the organization tries to be the producer with smaller costs in the entire sector. Its place of action is wider, trying to reach many segments at the same time, usually with a standard product and without a higher bet on the non essential services such as packaging, design, publicity, etc. The sources of advantages of cost, despite being changeable for the sector, are usually the economy of scale and experience, the profit from commercial or technological synergies, the patent technology, the plant localization and easy access to the productive factors and to the clients markets, among others. A very clear example of the strategy for total cost is the entrance of Gol Airlines in Brazil, which in a devastating way (at least to its competitors). took the market of the other two commercial companies, TAM and Varig. With the optimization of the air routes, system of purchasing on the internet and reduction of services offered in the air, the company reduced drastically the amount of employees and operational costs (talking about maintenance of aircraft and personnel on the ground), remaining as leader in costs on the commercial flying in the country. This structure allowed Gol to charge, in the beginning, a lower price than its competition, and even after 2 years, when the companies were able to reduce its prices, Gol kept its levels of price, but with a higher profit, and grew vertiginously. Differentiation: Taking the differentiation strategy, the organization must try to be unique in its sector concerning some areas of the product / service which receive more value by the consumers. Depending on the sector in which the company acts, these areas can be the product characteristics, o design used, the delivery dates, the warranties, the conditions of payment, the image, the variety, the quality of the services associated, the innovation, the proximity to the clients, among others. This strategy allows the organization to practice a higher price or get more loyalty from the consumers. As example of the company which works with differentiation we have Gilette. Acting in the razor sector, it invests a lot in Research & Development, it always has new models to be released. Always developing with new models being released. Its investments allow the products to have physical characteristics which make them different from the other razors, promoting a better cut in use, without irritating the skin. Gillette’s products are from 30 to 60% more expensive than the competitors and still have a great part of the razor market in the country, specially due to its characteristics which made the brand construction and therefore the consumers’ loyalty Who prefer to pay more for the products. Approach: Through the approach strategy, the organization tries to get a competitive advantage on a segment or on a group of segments of markets chosen, excluding the reaming segments. The approach strategy can be divided in approach on the cost (when the organization tries to take advantage on the cost of the target segment) and approach on differentiation (when the organization wants to be different in its target segment). The base question on this strategy is the selection of specific segments of market where the competition gets a hard time to please efficiently the consumer’s needs. One of the examples which has taken much space in the market are the specialized supermarkets, for example the diet supermarket, with products for people with diabetes. These supermarkets have a physical structure similar to a traditional supermarket, but all the products are diet, without sugar.The prices are higher than any other supermarket, but the diabetic target audience finds products with a wide variety, for example, pasta with many flavors and different seasonings, all of them without sugar. So the clients who in the past had as the only option the traditional supermarkets, and with only one diet seasoning, now can choose pasta with meat, chicken or herb seasoning. 11 ANNEX 2 First of all, you must consider five basic criteria that help on the selection of potential markets for exportation: Geographical Factors: This criterion for market solution is based upon the similarities between the domestic market and the target market, what enables the expansion with the minimum of need to adapt. O course, your competition in the domestic market will have the same advantages you have. Socio-Political Factors: to do business with countries we have commercial deals, we can have advantages in relation to competition. Economical Factors: What is the economical situation like in the target country? What is the consumer’s power of purchasing? Cultural Factors: To what extension do the habits of the people in the target market differ from the domestic market? Is there any religious restriction? Very different commercial practices? What’s Brazil’s image in the target market? Technological Factors: Working according to the target market technological standards as well as suitable are among the points that must be observed. These factors must be determined on the marketing strategy as well as the logistical project, and only after that take other recommendations into consideration: 1. 2. 3. About the market selection, the marketing strategy must choose a country with high consumption potential, with favorable political and economical conditions and that hás less barriers to importation of the product; Concerning the consumer market structure, the strategy must take the distance, competion, costs for delivery, enablers (represntatives, intermediaries) into consideration to make the process of entrance of the product in the importer country quicker as well as to find which is the best way of communication; Make the exportation strategy taking into consideration the product’s acceptance, through samples and folders evaluations, besides choosing the most doable distribution system, enabling the demand forecast, with the intention of make prices and plan the production. Know the tools and institutions that can help you on your market research: BrasilGlobalNet Embassies Offices of Representation of the Relationship Ministery (MRE) in Brazil Internacional Fairs ALICE WEB Exporter Gateway Comercial Radar Word Bank CIA The World Factbook APEX TECWin (Customs Officer) 12 ANNEX 3 Ways of Direct Commercialization: The direct way to do business is the one where the exporter leads the whole exportation process, since the first contacts with the importer until the conclusion of the selling operation. In this case, the exporter takes care of all the details, from the commercialization and delivery of the product, to the charging, what demands more administrative attention, endeavor from the human resources and time. Despite being more ambitious, this modality can give more profit and a higher growth in the international market. Indirect Commercialization Way: On this case, the company uses another one’s services, with the main of finding buyers to its products, in other markets. This modality requires the participation of a mercantile company, which get the goods from industries or producers in the intern market for further exportation. Main Ways of Payment: Anticipated Payment, Remittance without Withdrawing, Document Charging and Letter of Credit. The choice of the payment modality is made after an agreement between the exporter and the importer and it will basically depend, on the level of commercial trust that exist between the parts, the demanding of the importer country and the availabilities of the financing lines. ANNEX 4 The so called Incoterms (International Commercial Terms) are used to define, within the structure of a lease of international purchase and sell, the rights and obligations of the exporter and importer, establishing a standard set of definitions and determining neutral rules and practices, as for example: where the exporter must deliver the product, Who pays the freight, who is the responsible for hiring the insurance. So, the Incoterms have this aim, since it talks about international rules, which are unbiased, uniformized, which take up all the basis of the international business and have the aim of promoting its harmony. In reality, they don’t impose but propose the understanding between seller and buyer, concerning the necessary tasks for displacement of the product from where it is made to the final destination (consume zone): packaging, intern transportation, licenses of exportation and importation, movement in terminals, transportation and international insurances etc. ANNEX 5 In importations one must consider the need of agreement of some organs so that the product can be imported. The list of products which need Importation License, in other words that need agreement of some organ before being imported, is on the link http://www.mdic.gov.br/arquivos/dwnl_1279654423.pdf. The main organs in Brazil that agree with importations with Non Automatic License are: ANCINE – Movies National Agency ANEEL - National Agency of Eletric Energy ANP - National Agency of Petroleum ANVISA - National Agency of Sanitary Guidance 13 CNEN – National Commission of Nuclear Energy COMEXE – Army Command DECEX – Departament of Foreign Trade Operations DNPM – National Departament of Mineral Production DPF – Departament of Federal Police ECT – Brazilian Company of Mail and Telegraphs IBAMA – Brazilian Institute of Environment and Renewable Natural Resources INMETRO – National Institute of Metrology, Normalization and Industrial Quality MAPA – Agriculture, Cattle Breading and Provsion Ministery MCT – Science and Technology Ministery SUFRAMA – Superintendency of Manaus Free Trade Zone On the case of exportation one must take into consideration the need of agreement of some organs so that the product can be exported. The list of products that need some Exportation License, in other words that need the agreement of some organ to be exported, are in the link http://www.mdic.gov.br/arquivos/dwnl_1293734870.pdf. The main organs in Brazil that give the license for exportation are: ANEEL - National Agency of Eletrical Energy ANP - National Agency of Petroleum ANVISA - National Agency of Sanitary Guidance CNEN - National Commission of Nuclear Energy COMEXE - Army Command DECEX - Departament of Foreign Trade Operations DNPM - National Departament of Mineral Production DPF - Departament of Federal Police IBAMA - Brazilian Institute of Environment and Renewable Natural Resources MCT - Science and Technology Ministery MIN. DEFESA – Defense Ministery ANNEX 6 Price Formation in Exportation The most used methods to get the price of a product for exportation is what talks about the granted value of the product, based upon offer and demand, or according to the leader, based upon what is practiced by the competition on the target market. This last one is the most used, but none of them takes neither the costs of production of the product nor the distances involved in the operation into consideration. 14 The following method takes into consideration the abolishment of items which are added to the final price of the product when it is sold on the intern market, but which aren’t in the exportation, such as taxes. And from this point on to add elements that must be part of the price to be sold abroad, like international freight, for example. Intern = Total Costs + Profit + Tributes Where, Total Cost: = CUSTOS INDUSTRIAIS: matéria prima, mão-de-obra e custos indiretos de fabricação. = DESPESAS FINANCEIRAS = DESPESAS ADMINISTRATIVAS =DESPESAS DE COMERCIALIZAÇÃO Tributes: ICMS, PIS, COFINS e outros. Extern Price = Intern Price – Tributes –Intern Expenses + Extern Expenses Where, Tributes: Estão agregados ao preço de mercado interno: ICMS, PIS, CONFINS e outros Intern Expenses = incluídas no preço de mercado interno, mas que não incidem na exportação. Extern Expenses = embalagem especial, transporte e seguros internos, despesas consulares, corretagem de câmbio, despesas de embarque, comissão de agente, despesas financeiras, seguro de crédito e outras. Price Formation in Importation Here’s an example of how to do the calculation of the costs of an importation through maritime modal, the following must be part of the price of the product in the intern market, with the risk of losses in the transaction. So, in the example we will see that a product bought in the extern market by about R$ 174.000,00, will cost 320.000,00, in other words, with a total cost of 146.000,00. 15 http://www.ciesp.com.br/ciesp/conteudo/manual_basico_setembro2007.pdf 16 Tabel 1 Tabela I - Tipos de produtos de consumo Considerações de Marketing Conveniência Compra comparada Especialidade Compra menos frequente, muito planejamento e esforço na compra, comparação de marcas quanto a preço, qualidade e estilo. Forte preferência e fidelidade de marca, esforço especial na compra, pouca comparação de marcas, baixa sensibilidade ao preço. Não procurado Pouca conscientização e conhecimento do produto (ou, quando há conscientização, pouco interesse ou até interesse negativo) Comportamento de compra do cliente Compra frequente, pouco planejamento, pouca comparação ou esforço de compra, baixo envolvimento do cliente. Preço Preço baixo Preço mais alto Preço alto Varia Distribuição Distribuição ampla Distribuição seletiva em menos pontos-devenda Preço alto Varia Promoção em massa pelo fabricante Propaganda e venda pessoal, feitas tanto pelo fabricante, quanto pelos revendedores Promoção mais cuidadosamente dirigida, feita tanto pelo fabricante quanto pelos revendedores. Propaganda agressiva e venda pessoal pelo fabricante e pelos revendedores Bens de luxo, como relógio Rolex ou cristais finos. Seguros de vida, doação de sangue. Promoção Exemplos Creme dental, revistas, sabão em pó. Eletrodomésticos de grande porte, aparelhos de televisão, móveis, vestuário. Source [2] Marketing Principles – Philip Kotler – Gary Armstrong – Editora Pearson –São Paulo – 2010 pagina 202 17 APENDICE APENDICE Nº 1 Colors and its meanings in the countries that make up the BRICS - Brazil, Russia, India, China and South Africa. (Pages viewed in 09/10/12) 1. Colors in Russia and its meanings http://lastochka-fromrussiawithlove.blogspot.com.br/2010/04/symbolism-of-colors-in-icon.html 2. Colors in Indiaaand its meanings http://www.colorsofindia.com/symbology/index1.htm http://www.sensationalcolor.com/color-messages-meanings/color-around-the-globe/india-acountry-of-symbolic-colors.html 3. Colors Simbolism in South Africa http://www.celebration.co.za/related/wedding-articles/colours-and-themes/colours-and-theirsymbolisms-meanings/ 4. Colors Simbolism in China Chinese people are in general, very lovely, humble, calm, superstitious and hard workers. They rarely say no. When they greet each other, they neither kiss nor hug, because they are very discreet. When in visit to China, do not wear green cap or hat. The girls will laugh in a discreet way. There, the green hat is the symbol of betrayed husband. White in China is the color of death. Red is the color of luck. Chinese do not accept tips. Number “4” is similar to the death ideogram. Numbers which finish in four are not popular in China. Number “8” is for luck, though. The rashi, used in China for such a long time can’t be used to take Rice, because this is a symbol of death. The colors: light yellow and dark blue from the imperial Chinese cloth has the following meaning: light yellow means yellow land and dark blue means blue sky. http://www.minhachina.com/arteRoupaImperialCor.htm http://www.guiageo-china.com/cultura.htm More links to know the Chinese culture. Chinaculture.org, Min. da Cultura China CultureInformation Cultural-China.com Mitos e Lendas Chineses ChineseArts&Crafts ChineseAcademyofSciences 5. Color symbolism in some countries http://webdesign.about.com/od/color/a/bl_colorculture.htm 18 APENDICE Nº 2 Links list to Access the Commerce and Industry Chambers in Brazil and in the world (Pages viewed in 12/10/2012) 1. Key words for research about Commerce Chambers at Google: Commerce and Industry Chamber + Brazil + (country you wish to research) Examples: Commerce and Industry Chambers Brazil-Japan Commerce and Industry Chambers Brazil-Korea Commerce and Industry Chambers Brazil- Germany Result: http://www.ahkbrasil.com/index.asp 2. Commerce and Industry Chambers - BRICS Chinese Commerce Chamber http://www.made-in-china.com/info-centre/main/chamber-of-commerce-in-china.html Russian Commerce and Industry Chamber http://www.linkedin.com/groups/Brazilian-Russian-Chamber-of-Commerce-3717659 http://www.tpprf.ru/en/news/ccinews/index.php?from_12=52 South African Commerce Chamber http://www.sacci.org.za/ http://www.jcci.co.za/ Indian Commerce Chamber http://www.indiabrazilchamber.org/ 3. Directory of the Main Commerce and Industry Chambers in São Paulo http://financas.cuiket.com.br/sao-paulo/camaras-de-comercio/ 4. Directory of the Commerce and Industry Chambers in Brazil http://br.nget.com/Sociedade_Politica/Associacoes/Empresariais/Camarascomercio/index.html http://www.brazil.alloexpat.com/brazil_information/chambers_of_commerce_brazil.php 5. Directory of Commerce and Global Industry Chambers http://business-advice-other-services.europages.co.uk/business-directory-europe/did-24/hc21735/pg-3/Chambers-of-commerce-and-industry.html http://fita.org/webindex/browse.cgi/International_Trade_Associations_including_Chambers_of _Commerce/Country_Specific_Chambers_of_Commerce 6. Export to Israel http://www.export.gov.il/eng/Homepage/ 19 PARTIAL REFERECENCES BAXTER, MIKE. Product Project: Practical Guide to New Products Design. Ed. Edgard Blucher, 2000 Kotler, P. e Armstrong, G. Princípios de Marketing. São Paulo: Pearson Prentice Hall, 2010 LAS CASAS, Alexandre Luzzi. Marketing. 8.ed. SÃO PAULO: Atlas, 2009 Product Project: Practical Guide to New Products Designhttp://www.dep.ufmg.br/disciplinas/epd073/apostilaprodutoufmg.pdf 2nd edition: 20