Alcatel-Lucent
IP Telephony Portfolio
Ronaldo Nevola
Solution Engineer
Alcatel-Lucent Enterprise Market Group Brazil
Local, regional
principalmente single site
Multi-national,
multi-site
Portifólio OmniPCX: “Completo para IP Telephony”
Grandes
Empresas
Médias
Empresas
Arquitetura OmniPCX
Única para Soluções IP Telephony
Soluções adaptadas para cada nicho
de mercado:
Mercado
SOHO
TDM
• Pequeno Porte (OmniPCX Office)
Até 200 Portas
IP
All Rights Reserved © Alcatel-Lucent 2010
• Médio e Grande Porte
(OmniPCX Enterprise)
Até 100.000 usuários
1
OmniPCX Office
Small Enterprise Market
All Rights Reserved © Alcatel-Lucent 2010
Plataforma OmniPCX Office
IP
ISDN/PSTN
Internet
• Modular, scalable, expandable
• Flexible
• Feature-rich (call-by-name, conference, etc.)
All Rights Reserved © Alcatel-Lucent 2010
Plataforma OmniPCX Office
• Open communication server
• Call-by-name: 3000-name directory
• 60 minutes integrated voice mail; 2 ports
• 2 minutes customized music on hold
• 2 system languages
• Automatic route selection
• Up to 200 PIMphony™ Softphone Basic
• Personal assistant
•Voice mail capacity and features
•Up to 10 minutes music on hold
•Automated attendant
•Intelligent greetings
•On-site DECT or Wi-Fi® mobility
•PIMphony Softphone Pro and Team
•Collaboration and off-site mobility services with Extended
Communication Server
•LAN switching and Wi-Fi infrastructure
All Rights Reserved © Alcatel-Lucent 2010
Office Communication Solution :
Collaboration
Unified Communication
On-site Mobile
DECT & Wifi
“Solução de comunicação para SMB”
 Integração com diversas formas de
mídia, internet, comunicação
unificada, mobilidade;
LAN
OmniAccess
OmniStack
Desktop
IP Touch
 Solução totalmente controlavel
quando ao uso, segurança e custo;
•OmniPCX Office
•Extended Communication Server
WAN
Off-site Mobile
Cellular& PDA
 Facil administração, todos os
serviço de grande porte para os
pequenos escritórios.
Desktop PC
Remote / Web
All Rights Reserved © Alcatel-Lucent 2010
2
OmniPCX Enterprise
MID & LARGE Enterprise Market
All Rights Reserved © Alcatel-Lucent 2010
OmniPCX Enterprise
IP Communications Plataform
A scalable solution
 Supporting 10 to 100,000 users based on Call Servers Stacking
 Stack of Call Servers to build out multiple nodes – ABC over IP network protocol
 15.000 IP Touch / SIP users per server
 TDM digital and analogue sets – 5.000 per server
Large
configuration
 240 Media Gateway per node
 100.000 users in Network
Medium configuration &
Medium size network site
Branch
Media gateway
Branch
IP sets
10
50
80
All Rights Reserved © Alcatel-Lucent 2010
250
100 000 Ext.
Arquitetura (OXE Media Gateways)
Crystal
IPMG
IP Media Gateway
Rack 3
ACT Crystal
M2
ACT Crystal
M3
IP Media Gateway
Rack 1
All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent OmniPCX Enterprise
Future Proof
Media independence
 Up to 100.000 users
 Hybrid IP/TDM Telephony that
allows customers to migrate to IP
at their own pace.
 Full UC Portifolio
Universal networking
Communication applications
 IP, Frame Relay, MPLS, ATM,
ISDN/PSTN
Communication management
software
Openness
 802.1p/q, TOS/DiffServ, POE
802.3af, SNMP, LDAP,
QSIGGF, H.323, SIP, XML
Embedded applications





Contact Center
Voice Messaging
Automated Attendant
Mobility
Security
Voice network hardware
components
IP
network
PSTN
SIP Phone
DECT
Base station
Wireless LAN
Base Station
Analog
DECT set
Fax
All Rights Reserved © Alcatel-Lucent 2010
Digital
Phones
IP wireless
IP-Phones
IP soft phone
3
Contact Centers Solutions
All Rights Reserved © Alcatel-Lucent 2010
Portifólio de Contact Center Alcatel-Lucent
Na medida certa para o seu negócio
Omni Genesys (>500)
Desempenho
do Negócio
MULTIMÍDIA
Voz, Email, Chat,
Web, Redes Sociais
OmniTouch CC
Eficiência
Operacional
Genesys Compact Edition (<300)
VOZ & EMAIL
VOZ
Standard Edition (<1000)
Investimento
Otimizado
OmniTouch CC
Office (< 32)
Um amplo portfólio: único no mercado !
All Rights Reserved © Alcatel-Lucent 2010
VOZ
4
Alcatel-Lucent
Unified Communications
All Rights Reserved © Alcatel-Lucent 2010
VoIP... IP Telephony... SIP ... Unified Communication
SIP Trunking & SIP User
IP Telephony
2007
(proprietary protocol)
IP Touch Dual Stack
(SIP Ready)
2008
Native SIP User
(Extended Services)
From 1K to 5K SIP
users / com server
SIP Phones
2005
SIP Full NOE Services
2009
New 8000 Series
ALU legacy phones
(SIP Full Services)
2003
UC Sip Based
XXL Sip Network
2010
Virtualization
2001
VoIP
UC SIP based for Any Device
ROI
TCO
TEV
All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Unified Communication – Multi Device
SMS/
MMS
Fax
Directory
Calendaring
Docs
and
Files
Voice mail
PBX
E-mail
All Rights Reserved © Alcatel-Lucent 2010
Room Video
Conf.
Alcatel-Lucent Unified Communication portfolio
Either Full UC services ….
…. or standalone packages…
OmniTouch™ 8400
OmniPCX Enterprise
Instant Communications Suite
Web Services
IP Gateway or IP PBX
NEW
Telephony &
One Number Services
OmniTouch 8440
Messaging Software
Messaging Services
OmniTouch 8460
Advanced Comm. Server
Audio, data & Video
Collaboration
NEW
Fax Services
OmniTouch 8464
Meet-me Audio
Conference Bridge
Mobility Services
OmniTouch 8450
Fax Software
OmniTouch 8410
Instant Communications
Web Services
3rd Party
eMail Services
MS Exchange, Lotus Domino,…
Directory
Ldap, AD, …
All Rights Reserved © Alcatel-Lucent 2010
Unified Communication
MULT-USER-INTERFACE – IM & Collaboration Interfaces
My Instant
Communicator
My Instant
Communicator
Sametime Connect
Instant Communication
for Enterprise (ICS)
Instant Communication
for Enterprise (ICS)
SIP/CSTA
GETS
CSTA
SIP/CSTA
GETS
CSTA
CSTA
OmniPCX
Enterprise
3rd party
PBXs
All Rights Reserved © Alcatel-Lucent 2010
CSTA
500+
500+
CSTA
GETS
OmniPCX
Enterprise
3rd party
PBXs
500+
SIP/CSTA
3pCC
Instant Communication
for Enterprise (ICS)
3rd party
PBXs
OCS
MyTW conf.
3pCC
3pCC
MyTW conf.
OmniPCX
Enterprise
MOC
My Teamwork
(IM / Presence /
conferencing)
Sametime
CSTA
My Instant
Communicator
UC – Interface de Usuário – Presença, I.M,
User Presence/
Registered
Phone
Scheduling
Recordings
IM Logs
AMDS Voice
Broadcasting
Call a Contact
User Social
Presence
Initiate Video
Session
Contacts’
Presence
IM a
Contact
GeoLocalization
External
Contact Dial
Out
Wifi, GPS, …
Browser-based using ActiveX
Windows, Unix, and Macintosh support
Multiple languages supported
All Rights Reserved © Alcatel-Lucent 2010
Outlook
Calendar
Presence
Video Collaboration with Radvision
Global architecture
Any SD Room
System: IP,SIP, ISDN
OXE
My Teamwork Server
HD Room System
IP Network
RADVISION SCOPIA
12/24/48 MCU
RADVISION SCOPIA
3G Gateway
IP Touch users
My Teamwork users
All Rights Reserved © Alcatel-Lucent 2010
Vídeo Colaboração
Enhance the user experience
 One click and you’re in
 All RADVISION MCU-compatible endpoints and
room systems
 State-of-the-art, high-quality video
 Peer-to-peer video in OmniTouch 8660 My
Teamwork
HD web client
All Rights Reserved © Alcatel-Lucent 2010
OmniTouch 8660 My Teamwork
Multiparty Video Conferencing
Executive & Room
HW systems
Complete connectivity to Legacy
room systems (HD & SD)
My Teamwork Users
on their desktops
Network
Off site users
Voice only over PSTN or Video over 3G
All Rights Reserved © Alcatel-Lucent 2010
Connectivity to leading
UC vendors – for
external conferencing
UC - User interface – Vídeo Colaboração
Video SD
Presentation
Audio Control
Mute, Hold, Record,
IM
Down/Upload
files
Video HD
All Rights Reserved © Alcatel-Lucent 2010
Video Colaboração para Ambientes Médicos
Compartilhar Conhecimento e
Gerenciar Emergências
All Rights Reserved © Alcatel-Lucent 2010
Colaboração Entendida
Cirurgia Inteligente
OR1 – Dr Fred, Patient – John Public
OR1
Clear
Full
OR12
Setup
Close
OR25
Logout
OR4
All Rights Reserved © Alcatel-Lucent 2010
eLearning
Experiência colaborativa para os alunos
eLearning
All Rights Reserved © Alcatel-Lucent 2010