In focus Education and Training Mentoring with meaning St George Private Hospital’s Nurse Educator Rhonda Luby and the hospital’s national award-winning student Mara Sousa offer their advice on the mentor/mentee relationship St George Private Hospital Nurse Educator Rhonda Luby with Mara Sousa W hen it comes to effective leadership, mentorship plays a significant role in the career development and productivity of health care institutions. In what is believed to be the largest qualitative study on mentoring ever undertaken in a healthcare setting, the “chemistry” of what is needed to make a mentor-mentee relationship has now been formally defined. The St Michael’s Hospital study, based on two large academic health centres in the US, found that good mentors were honest, trustworthy and “active” listeners, while mentees needed to take their mentor’s advice seriously, accepting at least most of their mentor’s advice. “A good mentor/mentee relationship means both parties must actively listen.The relationship also ideally needs to have a win/win outcome,” said Rhonda Luby, nurse educator at St George Private Hospital. Study outcomes Here are some of the characteristics that make for good and poor outcomes, according to the largest study ever undertaken on mentorship. GOOD OUTCOMES Reciprocity Accepting mentor’s advice Personal connections Shared values Mutual respect Clear expectations *Source St Michael’s Hospital 18 Private Hospital F e b r u a r y 2 014 POOR OUTCOMES Lack of commitment Not on time, going overtime Personality differences Perceived or real competition Poor communication Conflicts of interest (in mentor’s perception) “At St George Private we have a school-based traineeship where all work experience counts towards the HSC. In return, we teach some wonderfully talented students who often come back to work for us and are a valued part of the team.” According to Ms Luby, setting clearly defined SMART (smart, measurable, attainable, relevant and timely) goals for mentees improves outcomes of the mentor/mentee relationship. “Mentors also need to be accessible and let mentees know they’re in their corner. Age differences need to be considered as well,” she said. “Millennials particularly, grew up in an unprecedented age of positive reinforcement (compared to Gen X-ers, or boomers who were told to fend for themselves.) “For them, mentoring is even more important.This means reinforcing when they do well and very matter-of-factly showing, rather than telling them what to do when they make a mistake. “We always tell our students to ask more questions than they answer; never be afraid to ask something and to look for new ways to reinvent success … usually this is sifting through their failures to find out how to do it better the next time.” Mara Sousa was just 16 when she started her school-based traineeship with St George Private Hospital four years ago. Since then, Ms Sousa has gone on to win the regional school-based Training Apprentice of The Year and in 2013 was awarded the Australian Student Vocational Prize national award, which recognises training achievements in secondary education. Ms Sousa plans to complete her speech pathology degree next year and then come back to work at SGPH as an endorsed, enrolled nurse (EEN). By Jane Worthington