aaii OFFICE OF VISITOR HANDBOOK 2015 INTERNATIONAL AND INSTITUTIONAL AFFAIRS WelCOme PONTIFICAL CATHOLIC UNIVERSITY OF RIO GRANDE DO SUL OffiCe Of internAtiOnAl AnD institutiOnAl AffAirs – AAii Conteúdo 01 INTRODUCTION........................................................................ 6 BRAZIL...............................................................................................................................................................6 BRAZILIAN CULTURE...................................................................................................................................6 RIO GRANDE DO SUL.................................................................................................................................8 GAÚCHO CULTURE.........................................................................................................................................8 PORTO ALEGRE........................................................................................................................................... 12 02 the university..................................................................... 16 03 Documents............................................................................ 18 Registration and issuing Renewal of the Foreigner National Identity Card (RNE)................................................................................................................................................. 18 tri student card................................................................................................................................. 20 National Driving LIcense (CNH)................................................................................................ 22 Natural Persons Register (CPF).................................................................................................. 23 04 transportation................................................................. 24 Lotação (red and blue minibus)............................................................................... 24 Bus................................................................................................................................................................... 24 Taxi................................................................................................................................................................. 25 catamaran................................................................................................................................................ 26 Bicycles (bike Poa)................................................................................................................................ 26 05 useful information......................................................... 28 Useful Telephone Numbers............................................................................................................. 28 holidays calendar............................................................................................................................. 29 Leisure and Travel................................................................................................................................ 30 Tourist OfFices....................................................................................................................................... 30 housing...................................................................................................................................................... 31 06 Cultural Attractions...................................................... 32 parks and natural attractions............................................................................................... 37 07 cost of living .................................................................... 38 08 HEALTH.................................................................................. 40 Hospitals.................................................................................................................................................... 40 Drugstores............................................................................................................................................... 41 09 Conveniences..................................................................... 42 Supermarkets........................................................................................................................................... 42 Shopping Malls...................................................................................................................................... 43 banks............................................................................................................................................................ 44 Nightlife .................................................................................................................................................... 44 10 restaurants........................................................................ 46 11 Schools and Day Care Centers.................................... 48 12 Courses................................................................................. 49 13 sports.................................................................................. 50 14 Recommended Hotels...................................................... 52 15 mobile applications......................................................... 54 LIVING IN PORTO ALEGRE Brazil’s Regions & States North introDuction Northeast Center-West Southeast South BRAZIL BRAZILIAn CULtURe The Federative Republic of Brazil is the biggest and most populous country in the Americas and the fifth in the world. It is the only country in the Americas to have Portuguese as its official language. Colonized by Portuguese immigrants, Brazil is influenced by the Lusitanian culture. The whole population speaks the same language, Portuguese. Brazil has a heterogeneous culture, marked by diversity of cultural influences in each region. Brazil is divided in five regions (North, Northeast, Center-West, South, and Southeast) and 26 states, besides the Federal District where Brasília, the national capital, is located. 6 States in the North and the Center-West are more strongly influenced by Indigenous cultures; in the Northeast, there is a marked N Roraima Amazonas Amapá Ceará Maranhão Pará Rio Grande do Norte Paraíba Piauí Pernambuco Alagoas Sergipe Tocantins Acre Rondônia BRAZIL Bahia Mato Grosso Calling code: +55 Population: 198.7 million (2012) Distrito Federal (Brasília) Goiás Minas Gerais Mato Grosso do Sul São Paulo Espírito Santo Rio de Janeiro Paraná Currency: Real (R$) Government: Presidentialism, Federal Republic, Constitutional Republic Santa Catarina Rio Grande do Sul PUBLIC InteReSt weBSIteS: federal Government: www.brasil.gov.br ministry of Culture: www.cultura.gov.br influence of African and Portuguese cultures; in Southeastern states, there is a mix of Indigenous, African, Italian, and Japanese cultures; the states in the Southern region are characterized by Italian and German influence. ministry of external Relations: www.itamaraty.gov.br ministry of health: www.saude.gov.br ministry of tourism: www.turismo.gov.br 7 LIVING IN PORTO ALEGRE RIO GRANDE DO SUL GAÚCHO CULTURE Rio Grande do Sul (RS), whose capital city is Porto Alegre, is the southernmost state in Brazil, bordered by the Atlantic Ocean (East), Uruguay (South), Argentina (West) and the Brazilian State of Santa Catarina (North). It is a strategic development center of Mercosur, a common market promoting free trade and the fluid movement of goods, people, and currency between Brazil, Argentina, Uruguay and Paraguay. In Rio Grande do Sul, the music, the cuisine, the customs and the lifestyle are quite typical and unique. Porto Alegre is the biggest city in Rio Grande do Sul. Other highly populated cities in the state are Caxias do Sul, Pelotas, Canoas, Santa Maria, Gravataí, Viamão, and Novo Hamburgo. 8 Everything from Rio Grande do Sul, including people who are born here, is called Gaúcho. Its population is largely formed by descendants of Portuguese, Spanish, German, Italian, and African immigrants, as well as of Brazilian First Nations. RIO GRANDE DO SUL Population: 10.7 million (2010) Area: 281,748 km² Gross Domestic Product: 199.5 billion BRL (2008) Brazil GDP per capita: 18,378.17 BRL (2008) Rio Grande do Sul Porto Alegre Website of the Government of the State of RS: www.rs.gov.br 9 LIVING IN PORTO ALEGRE Cuisine Churrasco Carreteiro Typical barbecue where meat (especially beef) is cooked in special barbecue grills with supports for skewers or over embers of firewood burning on the bare ground. A dish made of chopped charque and rice, cooked in a cast iron casserole. Charque Typical Brazilian jerky made of boneless beef, cut in wide stripes (mantas), salted and dried in the sun for several days. 10 Chimarrão Typical drink of RS, it is an infusion of yerba mate in hot water, served in a shared cuia (hollow calabash gourd) with a sort of metal straw called bomba. Dictionary of “Gauchese” Bah: Expression used at the beginning of any sentence, which may indicate annoyance, anger, happiness, sadness, surprise, or any other type of feeling. Baita: Big, enormous. Bergamota (or Berga): A mandarin orange. Cacetinho: A bread roll. Em cima do laço: At the last minute, suddenly. Faceiro: Glad, happy. Guri/Guria: Child, young man or woman. Juntar os trapos: Get married, live together. Lagartear: Bask in the sun on cold days. Lomba: Any slope or steep ground. Mate: The same as chimarrão. Pardal: Electronic speed controller for automobiles. Poncho: A type of woolen cape with an opening in the center, to pass the head. It is the traditional outer garment of the rural gaúcho. Prenda: The wife of a gaúcho. Sacanagem: Especially cruel or distasteful joke. Tchê: Man. Used to call someone. Trovar: Have a conversation, chat. Largar de mão: Give up on something. 11 LIVING IN PORTO ALEGRE PORTO ALEGRE The capital of Rio Grande do Sul (RS), Porto Alegre is in a privileged location. A strategic point for Mercosur, it is at equal distance from Buenos Aires and Montevideo, as well as from São Paulo and Rio de Janeiro. The capital of RS provides easy access to the BR-290 and BR-116 federal highways, which connect the city to other Brazilian states, Uruguay and Argentina. The city was founded in 1772 by Azorean Portuguese couples. Along the following centuries, the city 12 welcomed immigrants from several nations, particularly German, Italian, Spanish, African, Polish, and Lebanese nationals, following Catholic, Jewish, Protestant, and Muslim religions. The city has an excellent hotel network, modern shopping malls, theaters, universities, and a range of international cuisine restaurants. PORTO ALEGRE Population: 1.409 million (2010) Area: 496.8 km² Elevation: 10 m City Hall of Porto Alegre: www.portoalegre.rs.gov.br Portoalegre.travel – The Tourist Portal: Photos: Gilberto Simon www.portoalegre.travel/ site/ing/home.php 13 LIVING IN PORTO ALEGRE Safety As in most large cities, you should be cautious when out on the streets. Avoid walking alone, especially at night. Be mindful of any expensive items you carry and avoid carrying large sums of money. Be especially careful with your purse, wallet, and backpack in all public places, particularly when going out at night. 14 Quality of Life Porto Alegre has been awarded more than 80 prizes and titles, and it is characterized as one of the best Brazilian capitals to live, study, work, do business, and have fun. The capital of RS is one of the greenest cities in Brazil and it holds one of the highest literacy rates in the country as well. Porto Alegre has been one of the first host cities of the World Social Forum. Besides, it has been selected as one of the host cities for the 2014 FIFA World Cup Brazil™. Weather The climate in Porto Alegre is considered subtropical, meaning the weather can change quickly and unexpectedly in short periods of time. The city has four welldefined seasons. Summers are very hot and winters can get very cold. In the fall, days are shorter and the temperature becomes milder, bringing some days of chilly weather. In the spring, days get longer and the temperature starts rising, announcing that summer is approaching. Average annual temperature: 19.5 ºC Winter June 21 – September 23 between 2 ºC and 20 ºC Spring September 23 – December 21 between 15 ºC and 28 ºC Summer December 21 – March 21 between 25 ºC and 40 ºC Fall March 21 – June 21 between 10 ºC and 25 ºC 15 LIVING IN PORTO ALEGRE the university THE CAMPUS Located in Porto Alegre, the southernmost capital city in Brazil, the PUCRS campus offers a true university experience in an environment that fosters learning and growth, combining extensive and modern facilities with highly qualified Schools. PUCRS is a reference center in higher education and research in the country and worldwide. PUCRS’ campus covers over 135 acres in eastern Porto Alegre, with a complete infrastructure that enables us to serve 30,000 students, 1,400 professors, and 1,900 administrative officers. The university has high-level professors and researchers, as well 16 as a complete infrastructure for teaching, research and community activities, which includes modern labs, research centers, cultural centers, environmental conservation and technology centers, a science and technology park, a distinguished interdisciplinary complex, online education facilities, and a range of student services. PUCRS’ campus provides everything a great university is expected to provide. In an easily accessible location, PUCRS is a bustling society where thousands of people circulate daily. It is a living environment, growing harmoniously in size, complexity and quality, while seeking to disseminate knowledge and address social development needs. PUCRS Av. Ipiranga, 6681 Partenon - Porto Alegre CEP 90619-900 (55 51) 3320-3660 UNIVERSITY WEBSITE www.pucrs.br 17 LIVING IN PORTO ALEGRE Documents Registration and issuing Renewal of the Foreigner National Identity Card (RNE) Required Documents/ Requirements Documents required depend on the kind of legal support for a foreigner’s stay in Brazil. However, in most cases, the required documents are: 1.Valid travel document (it can be an identity card for Argentina, Uruguay, Paraguay, Chile, Bolivia, Peru, and Colombia), original and photocopy of the used pages in the passport, which may be authenticated by a Notary or a Federal Police Department official; 18 2.Consular visa and original visa request form or, in case of permanence obtained in Brazil, copy of the Official Federal Gazette – DOU, where the concession of permanent residence was published (in case of permanent residence, a personal document with the names of parents must be presented, such as the Consular Registration); 3.Two recent 3x4 photos, colored and with white background; 4.Payment of applicable fees (relevant fees can be paid at any bank, lottery retailer, post office branch or correspondent bank). How to REQUIRE the Foreign National ID Card: 1.Fill out the online form available under the option “Requerer Registro/ Renovação”. Then, click the SALVAR button and print the completed form. 2.After completing and printing the online form, check the schedule of the Federal Police Department Unit and select a date and time for your appointment. 3.Go to the Federal Police Unit where the appointment is scheduled or, in case you cannot schedule, go to the Federal Police Unit closest to the place where the applicant intends to reside, with all required documents. Federal Police Av. Ipiranga, 1365 Azenha - Porto Alegre CEP 90160-093 (51) 3235-9000 Federal Police site www.dpf.gov.br/servicos/ estrangeiro 19 LIVING IN PORTO ALEGRE enrOllMent reQuest By fOreiGners tri stuDent CArD » Identification document valid in the country of origin, or: The TRI – Integrated Transportation is Porto Alegre’s electronic ticket system, consisting of the automatic charge of bus fees through intelligent cards with electronic credits. » RNE/CIE (Foreign National Registration/Foreign National ID Card), or Passport, or RNE Protocol including the foreigner’s registration data. » ID documents presented by foreigners do not need to contain parents, must be valid in their country of residence and must be presented in sworn (certified) translation. https://www.receita.fazenda.gov.br/ aplicacoes/ssl/atcta/cpf/inscricaopublica/ inscricao.asp 20 where to request: PUCRS Central Student Directorate (DCE) – The DCE is in room 105 of building 8 of PUCRS’ campus (Av. Ipiranga, 6681 – Porto Alegre), and it is open from 8:30 a.m. to 9:30 p.m. For more information, call (51) 3353-4035. TRI Documents: »» One recent 3x4 photo. »» Copy of the identity card, with presentation of the original (presentation of Birth Certificate is optional for students under 18). »» Original certificate of school attendance with school stamp and stamp and signature of the school secretary (Schools) or copy of the certificate of enrollment, duly authenticated by the institution (Universities). »» Recent proof of residence. »» Copy of the CPF (students under 18 who do not possess this document must provide a copy of the CPF of their mother, father or legal guardian). For Foreigners: Presentation of the Foreign National Registration (RNE). Copy of the screen of the SINCRE – National System of Foreign Nationals Registration. Pay the appropriate issuing fee, of no more than 12 student bus fares, to the representative entity. In seven (7) business days from registration, your card will be available at the entity. Users may cancel their cards by calling the TRI Customer Service (phone: 3027-9959) or personally at CIPEI (R. Uruguai, 45 Centro Histórico). 21 LIVING IN PORTO ALEGRE Important Information »» The process for registration, issuing/renewal of the Foreign National Identity Card can only be completed by the applicant in person, at the Federal Police Unit closest to his/her place of intended residence. »» Registered foreigners must communicate the Ministry of Justice about changes of domicile or residence, within thirty (30) days of the change, as per Article 102 of Law No. 6.815/1980, subject to fine. »» When you go to a Federal Police Unit, bring all your personal documents and always provide proof of address. Mistakes in filling out the form, in particular the zip code, may delay the process. The deadline for registration is 30 days from the date of entry in the national territory (Article 30 of Law No. 6.815/1980). »» Minor foreigners must be accompanied by a parent or legal guardian. »» Requests for renewal of identity cards must be made before the expiration of the document, subject to fine. 22 »» Foreigners bearing a permanent residence visa, who have participated in prior re-registration and who have completed 60 years of age before the expiration of the ID card, or who are physically disabled are not required to renew their Foreign National ID Card, even after its expiration. »» Foreigners with permanent residence who spend over 2 uninterrupted years outside the national territory lose their permanent residence visa. National Driving LIcense (CNH) »» The issuing of the Brazilian National Driving License (CNH) allows foreigners with licenses issued by countries signing the Vienna Convention or meeting the principle of reciprocity to drive motor vehicles in Brazil. »» Upon entering the country, foreign drivers are allowed to drive using the Driving License issued by their country of origin (provided that it is valid) for up to 180 days. To do so, besides the driving license, drivers must carry their passport or a document proving their date of entrance in the country. »» However, in order to drive in Brazil after 180 days of the date of entrance in the country, foreigners licensed in foreign countries must request, at any moment, the issuing of the Brazilian National Driving License. Natural Persons Register (CPF) This is a database managed by the Secretariat of the Federal Revenue of Brazil – RFB, which stores information about taxpayers with mandatory enrollment in CPF and citizens who have enrolled voluntarily. 23 LIVING IN PORTO ALEGRE transportation PUCRS has two main entrances: one on Ipiranga Avenue and another on Bento Gonçalves Avenue. You can get to the University by two means: Bus Lotação (red and blue minibus) CONORTE Company - Ipiranga Ave. www.conorte.com.br Fare: R$ 4.40* Fare: R$ 2.95* CARRIS Company - Ipiranga Ave. www.carris.com.br Bento Gonçalves Ave. Line 30.2 - Partenon/Pinheiro/Parada 21 Line 30.21 - Partenon/Pinheiro/Campus STS Company - Bento Gonçalves Ave. www.sts.com.br Ipiranga Ave. Line 03.1 - Ipiranga/PUC-Borges Line 03.11- Ipiranga/PUC-Osvaldo Aranha Ave./ Ipiranga Ave. *Fare in October 2014. 24 UNIBUS Company - Bento Gonçalves www.unibus.com.br * Fare in October 2014. Students holding a student bus pass pay 50% of that amount. Taxi There is a taxi stand in front of PUCRS main entrance, on Ipiranga Avenue. Payment for taxi services can be made in cash (Brazilian currency) or using a credit or debit card. However, to pay with a card, users must make a phone call to a taxi service accepting that form of payment. Bus and Lotação (Minibus) Porto Alegre’s Public Transportation and Circulation Company (EPTC) has a guide with bus and lotação lines and schedules, which can be viewed and browsed online. It also includes a map with the routes of each line. www.poatransporte.com.br TIPs in brazil Check page 55 to learn about Easy Taxi, a taxi-booking application. Common taxis run on a taximeter. No other tip is required or expected. Occasionally, when carrying luggage, the taxi may apply a R$ 3 per case on top of the fare to help you transfer your luggage in and out of the car. 25 LIVING IN PORTO ALEGRE catamaran Bicycles (bike POa) Fare: R$ 7.35* The crossing of passengers between Porto Alegre and Guaíba in a Catamaran is a fast, economical and pleasant ride. Passengers get off in Guaíba near Casa Gomes Jardim, which honors an important historical figure of the Farroupilha Revolution. In Porto Alegre, passengers get on and off the Catamaran at Warehouse B3 of Pier Cais do Porto (Av. Mauá, 1050 Centro Histórico). Each ride (one way) takes approximately 22 minutes. *Fare in October 2014. 26 Bike PoA is a sustainability project of the City Hall of Porto Alegre in partnership with Banco Itaú and the SAMBA Bicycles System. The Bicycles of Bike PoA are available in stations located at strategic points of the city, offering a transportation solution for shorter journeys and facilitating people’s mobility in urban centers. Bike PoA »» Monthly pass - R$ 10.00 (valid for 30 days) »» Go to www.movesamba.com/ bikepoa and click on “cadastre-se” (register). »» Click on the “Passe” (Pass) Menu > “Comprar Passe Bike PoA” (Buy Bike PoA Pass), read the usage instructions, confirm your Monthly Pass and inform your credit card data. »» Daily Pass - Eventual use / without registration: R$ 5.00 (valid for 24 hours). Check the location of Stations on the website and go to any one of them to borrow a bicycle; »» Call (51) 4003-6052 or (51) 40639986 or (51) 4063-7711 from your cell phone; hear the information about rules and rates; enter your credit card information; the telephone used to purchase the Daily Pass must be the same used to take the bicycle. »» You can take as many trips as you wish during the whole day. The sharing Stations work every day, from 6 a.m. to 10 p.m. »» Trips of up to 60 minutes are free, provided that there is an interval of at least 15 minutes between them. »» Trips of over 60 minutes will be priced separately, to the amount of R$ 5.00 per each extra hour. »» Bicycles may be returned at any available Station. Choose a free position. »» Fit the bicycle and verify if it is properly locked. »» If the Station has no free positions for your bicycle, call the Customer Service: (51) 4063-6299. 27 LIVING IN PORTO ALEGRE useful information Useful Telephone Numbers Salgado Filho International Airport........................................(55 51) 3358-2000 Fire department....................................................................................................................193 Brigada Militar (Military Police)...................................................................................190 Correios (Brazilian Post and Telegraph Corporation).........0800-570-0100 Ministry of Foreign Relations........................(55 51) 3228-6326 / 3288-1036 Federal Police.......................................................................................(55 51) 3235-9000 Central Bus Station............................................................................(55 51) 3210-0101 Traffic andTransportation................................................................................................118 Emergency (Mobile Emergency Care Service – SAMU)...............................192 Public Service / Toll Free, 24/7 service SOS Unimed................................................................................................. 0800-5104-646 Private Service and Unimed health insurance plan ECCO Salva...................................................................................................(51) 3333-6000 Private Service 28 holidays calendar 01/01 20/09 National Holiday State Holiday 02/02 12/10 Municipal Holiday National Holiday 21/04 02/11 Universal Fraternity Day Our Lady of Navigators Tiradentes National Holiday 01/05 Workers’ Day National Holiday 07/09 Independence of Brazil National Holiday Farroupilha Revolution Our Lady of Aparecida Day of the Dead Municipal Holiday 15/11 Proclamation of the Republic National Holiday 25/12 Christmas National Holiday Holidays varying according to the calendar of the Catholic Church: *The Saturday before Ash Wednesday, Carnival | 40 days before Easter, Ash Wednesday (optional) The Friday before Easter, Passion of Christ | Easter Sunday | Corpus Christi 29 LIVING IN PORTO ALEGRE Leisure and Travel Tourist OfFices What to do in Porto Alegre: Historical Center Tourist Office Tripadvisor Brasil Mercado Público Central, Sala 99 Centro Histórico. Phone: 0800-517-686. From Sunday to Saturday, from 9 a.m. to 6 p.m. Website with hints about museums, concerts, outdoor and cultural activities, points of reference, sports, fun, and zoos. bit.ly/1m2OxLp Guia Quatro Rodas Website with hints for people who like to travel by car, making their own routes. It provides information on destinations, what to do, where to eat, and where to stay. viajeaqui.abril.com.br 30 Bom Fim Market Tourist Office Mercado do Bom Fim, loja 11 Parque Farroupilha (Redenção). Phone: 0800-517-686. Daily, from 9 a.m. to 6 p.m. Usina do Gasômetro Tourist Office Av. João Goulart, 551 - Centro Histórico. Phone: 0800-517-686. From Tuesday to Sunday, from 9 a.m. to 6 p.m. Linha Turismo Tourist Office Trav. do Carmo, 84 - Cidade Baixa. Phone: (51) 3289-0176. Daily, from 8:30 a.m. to 6 p.m. Ticket sales for the Linha Turismo bus tour: Monday, from 8:30 a.m. to 12 p.m. and from 1:30 p.m. to 6 p.m.; Tuesday to Sunday, from 8:30 a.m. to 6 p.m. Salgado Filho International Airport Tourist Office Av. Severo Dulius, 90010 – São João. Phone: 0800-517-686. Daily, from 8 a.m. to 10 p.m. DC&Travel Travel agency located on PUCRS’ campus (building 40), offering tourism related services (tour packages, airline and bus tickets, car rental, etc.). Phone: (51) 33399218. From Monday to Friday, from 9 a.m. to 6 p.m. Housing Housing Anywhere Housing Anywhere is a company that provides a housing platform where students that go abroad for an exchange semester or internship can sublet their rooms and incoming exchange students that come to a city can rent those rooms. It was founded in 2009, in the Netherlands, and at present has agreements with more than 70 universities around the world. Rooms are offered by university students at www.housinganywhere.com. The whole negotiation involving price, term and use of space is carried out directly between the students. 31 LIVING IN PORTO ALEGRE Cultural Attractions Centro Cultural Usina do Gasômetro / Gasometer Power Station Cultural Center Av. Presidente João Goulart, 551 - Centro Histórico. From Tuesday to Sunday, from 9 a.m. to 9 p.m. Free admission. bit.ly/1fScbtK Museu Julio de Castilhos / Julio de Castilhos Museum R. Duque de Caxias, 1231 - Centro Histórico. From Tuesday to Saturday, from 10 a.m. to 5 p.m. Free admission. www.museujuliodecastilhos.rs.gov.br 32 Fundação Iberê Camargo / Iberê Camargo Foundation – contemporary art museum Av. Padre Cacique, 2000 - Cristal. From Tuesday to Sunday, from 12 p.m. to 7 p.m. and Thursday from 12 p.m. to 9 p.m. Free admission. www.iberecamargo.org.br Museu da UFRGS / Federal University of Rio Grande do Sul Museum Av. Osvaldo Aranha, 277 - Farroupilha. From Monday to Friday, from 9 a.m. to 6 p.m. Free admission. www.ufrgs.br/museu Museu de Ciências e Tecnologia da PUCRS / Museum of Science and Technology of the Pontifical Catholic University of Rio Grande do Sul Av. Ipiranga, 6681 - Prédio 40 - Partenon. Tuesday, Wednesday and Thursday, from 9 a.m. to 5 p.m., Friday from 9 a.m. to 9 p.m., Saturdays, Sundays and holidays, from 10 a.m. to 6 p.m. Tickets: Adult: R$ 17.00. 4-12 year-old children, senior citizens, professors and university students: R$ 13.50 www.pucrs.br/mct Museu de Ciências Naturais da Fundação Zoobotânica / Museum of Natural Science of the Zoological and Botanical Foundation R. Doutor Salvador França, 1427 - Jardim Botânico. From Tuesday to Sunday, from 8 a.m. to 5 p.m. Adult: R$ 5.00, students: R$ 2.50, children under 10: free. www.fzb.rs.gov.br Museu do Trabalho / Museum of Labor R. dos Andradas, 230 - Centro Histórico. From Tuesday to Sunday, from 1:30 p.m. to 6:30 p.m. Free admission. www.museudotrabalho.org MARGS - Museu de Arte do Rio Grande do Sul Ado Malagoli / Rio Grande do Sul Museum of Art Pça. da Alfândega - Centro Histórico. From Tuesday to Sunday, from 10 a.m. to 7 p.m. Free admission. www.margs.rs.gov.br Museu de História da Medicina do Rio Grande do Sul / Rio Grande do Sul Medical History Museum Av. Independência, 270 - Independência. From Tuesday to Friday, from 11 a.m. to 7 p.m. Saturdays, Sundays and holidays, from 2 p.m. to 7 p.m. Note: admission during summer: from Tuesday to Friday, from 12 p.m. to 8 p.m. Saturdays, Sundays and holidays, from 3 p.m. to 8 p.m. Free admission. www.muhm.org.br Santander Cultural / Santander Cultural Center R. 7 de Setembro, 1028 - Centro Histórico. From Tuesday to Saturday, from 10 a.m. to 7 p.m. Sundays and holidays, from 1 p.m. to 7 p.m. Free admission. www.santandercultural.com.br Instituto de Geociências UFRGS Museu de Paleontologia / Institute of Geosciences of the Federal University of Rio Grande do Sul - Museum of Paleontology Av. Bento Gonçalves, 9500 - Agronomia. From Monday to Friday, from 8 a.m. to 12 p.m. and from 1 p.m. to 6 p.m. Free admission. www.ufrgs.br/igeo/ig 33 LIVING IN PORTO ALEGRE Museu da Eletricidade do RS / Rio Grande do Sul Electricity Museum R. dos Andradas, 1223 - Centro Histórico. From Tuesday to Friday, from 10 a.m. to 7 p.m. Saturdays, from 11 a.m. to 6 p.m. Free admission. www.cccev.com.br Casa de Cultura Mario Quintana / Pça. Marechal Deodoro, s/nº - Centro Histórico. Phone: (51) 3289-7500. Catedral Metropolitana / Metropolitan Cathedral R. Duque de Caxias, 1047 - Centro Histórico. Daily, from 7:30 a.m. to 7:30 p.m. Free admission. www.catedralmetropolitana.org.br Photo: Embratur Portal da Copa Mario Quintana Cultural Center R. dos Andradas, 736 - Centro Histórico. Monday, from 2 p.m. to 9 p.m. From Tuesday to Friday, from 9 a.m. to 9 p.m. Saturdays and Sundays, from 12 p.m. to 9 p.m. Free admission (some workshops may have a fee). www.ccmq.rs.gov.br Praça da Matriz - Praça dos Poderes / Matriz Square - Powers Square Photo: Gilberto Simon Memorial do Rio Grande do Sul Palácio Piratini / Piratini Palace - seat of the State Pça. Marechal Deodoro, s/nº Centro Histórico. From Monday to Friday, from 9:30 a.m. to 11:30 a.m. and from 2 p.m. to 5 p.m. Free admission. www.palaciopiratini.rs.gov.br 34 / Rio Grande do Sul Cultural Center R. 7 de Setembro, 1020 Pça. da Alfândega - Centro Histórico. From Tuesday to Saturday, from 10 a.m. to 6 p.m. Free admission. www.memorial.rs.gov.br Chalé da Praça XV / Praça XV Chalet – historic restaurant Pça. 15 de Novembro, s/nº - Centro Histórico. Daily, from 11 a.m. to 12 a.m. www.chaledapracaxv.com.br Mercado Público / Public Market Lg. Jornalista Glênio Peres, s/nº - Centro Histórico. From Monday to Friday, from 7:30 a.m. to 7:30 p.m. Saturdays, from 7:30 a.m. to 6:30 p.m. www.mercadopublico.com.br Caminho dos Antiquários / Path of Antiquaries Around 15 antique shops are grouped together in an area that is one of the most beautiful walks in Porto Alegre. R. Marechal Floriano Peixoto, between Pça. General Daltro Filho and Pça. Marquesa de Sevigné - Centro Histórico. www.caminhodosantiquarios.com.br Photo: Gilberto Simon Brique da Redenção / Redenção Flea Market Flea market where you can find antiques and handcrafts. Very traditional leisure activity in Porto Alegre. Av. José Bonifácio, next to Parque Farroupilha. Sundays, from 9:00 a.m. to 5:00 p.m. www.briquedaredencao.com.br Biblioteca Pública / Public Library R. dos Andradas, 736 - Centro Histórico. From Tuesday to Friday, from 9 a.m. to 7 p.m. Saturday, from 2 p.m. to 6 p.m. Monday, from 2 p.m. to 7 p.m. www.bibliotecapublica.rs.gov.br Feira do Livro de Porto Alegre / Porto Alegre Book Fair Book fair held annually, between late October to mid-November. It is the biggest open-space book fair in Latin America and the most important cultural event in Porto Alegre. The Fair sprawls itself between the Alfândega Square and some docks at Porto Alegre Harbor. Daily, from 12:30 p.m. to 9 p.m. Centro Histórico. www.feiradolivro-poa.com.br 35 LIVING IN PORTO ALEGRE Estádio Beira Rio / Beira-Rio Stadium The Sport Club Internacional Stadium underwent a major renovation for the 2014 FIFA World Cup Brazil™. Located on the shore of the Guaíba Lake, with a capacity of 50,000, it is the stage of great matches against its rival, Grêmio, one of the biggest soccer rivalries in the country. Av. Padre Cacique, 891 - Praia de Belas. www.internacional.com.br Photo: Gabriel Heusi/Portal da Copa Theatro São Pedro / São Pedro Theater Built in 1858, it is the most traditional center dedicated to Rio Grande do Sul theater. Theatrical shows, opera performances and concerts take place on its 133 m² stage. Pça. Marechal Deodoro Centro Histórico. www.teatrosaopedro.com.br Arena do Grêmio / Grêmio Arena The home of the Grêmio Foot-Ball Porto Alegrense is one of the most modern stadiums in Brazil. It is a multi-purpose stadium with a capacity of 60,540 people. Av. Pe. Leopoldo Brentano, 110 - Humaitá. www.arenapoa.com.br 36 Parks and Natural Attractions Calçadão de Ipanema / Ipanema Boardwalk Located in the Southern part of Porto Alegre, the waterfront features a promenade with bars and restaurants, and the breathtaking sunset in the Guaíba. Av. Guaíba - Ipanema. Parque Farroupilha (Redenção) / Farroupilha Park As well as the green lung of the bustling Bom Fim neighborhood, near downtown Porto Alegre, Redenção is a historical, natural landscape and cultural heritage site of the city. Av. João Pessoa - Farroupilha. Parque Marinha do Brasil / Marinha do Brasil Park Located near the Guaíba shoreline, this wide green park has soccer fields, tennis, volleyball and basketball courts, skateboard and roller skate rinks, athletics and cycling spaces, children’s playgrounds, waterholes, and art pieces scattered throughout its area. Av. Borges de Medeiros, 2035 - Praia de Belas. Parque Moinhos de Vento (Parcão) / Moinhos de Vento Park A very popular park among the people of Porto Alegre. R. Comendador Caminha Moinhos de Vento. 37 LIVING IN PORTO ALEGRE cost of living Approximate cost of living in Porto Alegre. Data corresponding to the period from 04/04/2013 to 01/10/2014 www.custodevida.com.br/rs/porto-alegre Supermarket Bars and Restaurants Lunch in an inexpensive restaurant R$ 11.44 Milk (1 liter) R$ 2.26 Lunch in an expensive restaurant R$ 45.26 French bread (1 kg) R$ 6.43 Beer bottle R$ 5.83 Rice (5 kg) R$ 8.35 Beer can R$ 3.44 Sugar (5 kg) R$ 6.39 Draft beer R$ 5.95 Beans (1 kg) R$ 4.24 Coca-Cola (2 liters) R$ 4.63 Coffee (500 g package) R$ 6.30 Coffee R$ 2.22 Soy oil (1 liter) R$ 3.16 Nightclub entrance R$ 25.40 38 Transportation Housing Bus R$ 2.95 Studio apartment rent (expensive region) R$ 815.63 Train R$ 1.70 2-bedroom apartment rent (expensive region) R$ 1,591 Initial taxi charge (standard rate) R$ 4.52 3-bedroom apartment rent (expensive region) R$ 2,394 Taxi - 1km charge (standard rate) R$ 2.26 Studio apartment rent (inexpensive region) R$ 463.64 Gasoline (liter) R$ 2.81 2-bedroom apartment rent (inexpensive region) R$ 794.74 Ethanol (liter) R$ 2.50 3-bedroom apartment rent (inexpensive region) R$ 1,030 1-hour parking in downtown Porto R$ 10.97 Alegre Education Sports, Leisure and Culture Preschool (monthly tuition rate) R$ 603.33 Movie ticket (full price) R$ 15.90 Elementary education (monthly tuition rate) R$ 732.29 3D movie ticket (full price) R$ 22.65 Secondary education (monthly tuition rate) R$ 796.67 Gym - Monthly rate R$ 95.77 Higher education (monthly tuition rate, Business course) R$ 1,175 Theater ticket R$ 43.33 National concert ticket R$ 57.27 Hotels Soccer match ticket R$ 69.64 Daily rate in a luxury hotel R$ 347 Daily rate in a budget hotel R$ 83 Utilities 6MB Internet (monthly rate) R$ 62.83 Daily rate of a housecleaner R$ 85 39 LIVING IN PORTO ALEGRE HEALTH Hospitals PUCRS São Lucas Hospital Hospital Mãe de Deus Av. Ipiranga, 6690 - Jardim Botânico Phone: (51) 3320-3000. www.hospitalsaolucas.pucrs.br R. José de Alencar, 286 - Menino Deus Phone: (51) 3230-6000 www.maededeus.com.br Hospital de Clínicas de Porto Alegre Hospital Divina Providência R. Ramiro Barcelos, 2350 - Santa Cecília Phone: (51) 3359-8000 www.hcpa.ufrgs.br Hospital Moinhos de Vento R. Ramiro Barcelos, 910 - Independência Phone: (51) 3314-3434. www.hospitalmoinhos.org.br 40 R. da Gruta, 145 - Cascata Phone: (51) 3320-6000 www.divinaprovidencia.org.br Santa Casa de Misericórdia de Porto Alegre R. Prof. Annes Dias, 295 - Centro Histórico Phone: (51) 3214-8080 www.santacasa.org.br Drugstores Drugstores in Porto Alegre sell medications and hygiene and beauty products. They can be found on streets, as well as in supermarkets and shopping malls. Some are open 24/7, whereas others usually open from around 7 a.m. to around 11 p.m. Drugstore delivery services are also available. Drugstores websites www.panvel.com www.agafarma.com.br www.saojoaofarmacias.com.br www.farmaciascapile.com.br 41 LIVING IN PORTO ALEGRE Conveniences Supermarkets Most supermarkets are open from 8 a.m. until 10 p.m. The units in shopping malls generally have different opening hours, often until 12 a.m. Supermarkets near PUCRS: Bourbon Ipiranga Av. Ipiranga, 5200 - Jardim Botânico Phone: (51) 3315-5111 www.bourbonshopping.com.br 42 Carrefour R. Albion, 111 - Partenon Phone: (51) 3320-7000 www.carrefour.com.br Zaffari Av. Ipiranga, 3000 - Santa Cecília Phone: (51) 3331-5599 www.zaffari.com.br Shopping Malls Besides several small shopping centers, Porto Alegre has 18 shopping malls, which are generally open from 10 a.m. to 10 p.m., from Monday to Saturday, and from 2 p.m. to 8 p.m. on Sundays and holidays (on these days, store opening is optional). BarraShoppingSul Av. Diário de Notícias, 300 - Cristal Phone: (51) 4003-4171 www.barrashoppingsul.com.br Bourbon Shopping Country Av. Túlio de Rose, 80 - Passo da Areia Phone: (51) 3361-7399 www.bourbonshopping.com.br Bourbon Shopping Ipiranga Av. Ipiranga, 5200 - Jardim Botânico Phone: (51) 3336-0508 www.bourbonshopping.com.br Bourbon Shopping Wallig Av. Assis Brasil, 2611 - Cristo Redentor Phone: (51) 3363-3333 www.bourbonshopping.com.br Moinhos Shopping R. Olavo Barreto Viana, 36 - Moinhos de Vento Phone: (51) 2123-2000 www.moinhosshopping.com.br Praia de Belas Shopping Av. Praia de Belas, 1181 - Praia de Belas Phone: (51) 3131-1700 www.iguatemi.com.br/praiadebelasshopping Shopping Iguatemi Av. João Wallig, 1800 - Passo da Areia Phone: (51) 3131-2000 www.iguatemiportoalegre.com.br 43 LIVING IN PORTO ALEGRE banks Nightlife Open from Monday to Friday from 10 a.m. to 4 p.m. Porto Alegre has a busy nightlife, with a varied choice of bars, pubs and nightclubs in several neighborhoods of the Capital. The Cidade Baixa neighborhood is the most bohemian part of the city, featuring different styles of bars, pubs and nightclubs, especially on General Lima e Silva, República, José do Patrocínio and João Alfredo streets. In the sophisticated Moinhos de Vento neighborhood, Padre Chagas Street, also known as “Calçada da Fama” (Walk of Fame), is dotted by pubs and nightclubs. Located on the ground floor of building 5 on PUCRS’ campus: »» Banco do Brasil »» Banrisul »» HSBC Other banks near PUCRS: »» Santander Situated on the second floor of PUCRS’ São Lucas Hospital, in front of the blood bank. Av. Ipiranga, 6690 - Jardim Botânico Phone: (51) 3384-6284 www.santander.com.br »» Bradesco Av. Bento Gonçalves, 2072 - Partenon Phone: (51) 3336-7396 www.bradesco.com.br 44 TIPs in brazil American-style indoor bars are usually known as “pubs” in Brazil, whereas nightclubs may be referred as balada or boate. At pubs and nightclubs, clients are carded by a bouncer or hostess and are usually given a card or a piece of paper, in which orders will be registered. At the end of the client’s stay, the card or the piece of paper has to be taken to a cashier inside the establishment, where the client will pay his or her bill, when a 10% service fee may be added to the finall sum. Therefore, bartenders don’t handle cash and giving them tips directly is not common. websites Guia da Semana de Porto Alegre Website providing information on Porto Alegre’s attractions, such as movies, promotions, festivals. www.guiadasemana.com.br/portoalegre Things to do in Porto Alegre on.fb.me/1kPSfFn 45 LIVING IN PORTO ALEGRE restaurants Barranco Gambrinus Churrascaria (barbecue) Daily, from 11 a.m. to 2 a.m. 620 Phone: (51) 3331-6172 www.restaurantebarranco.com.br Restaurant From Monday to Friday, from 11 a.m. to 9 p.m. Saturdays, from 11 a.m. to 4 p.m. 100 Phone: (51) 3226-6914 www.gambrinus.com.br Av. Protásio Alves, 1578 - Petrópolis El Fuego R. Olavo Barreto Viana, 36 - Moinhos Shopping Moinhos de Vento Churrascaria (barbecue) From 11:30 a.m. to 3 p.m. and from 6:30 p.m. to 11:15 p.m. (on Sat., Sun., and holidays, lunch until 4 p.m.) 130 Phone: (51) 3346-2728 Fragata Av. do Forte, 1862 or Av. Assis Brasil, 864 Pizzeria & Restaurant From 11:30 a.m. to 3 p.m. and from 7 p.m. to 12 a.m. (on Sat., Sun., and holidays, lunch until 4 p.m.) 180 Phones: (51) 3334-9100 / (51) 3061-4059 www.pizzariafragata.com.br 46 Mercado Público, 85 - Centro Histórico Mamma Mia R. Olavo Barreto Viana, 36 - Moinhos Shopping - Moinhos de Vento or Av. Praia de Belas, 1181 Praia de Belas Shopping - Praia de Belas Italian Restaurant From 11:30 a.m. to 3 p.m. and from 6:30 p.m. to 11 p.m. (on Sat., Sun., and holidays, lunch until 4 p.m.) 72 Phones: (51) 3222-2211 / (51) 3233-4446 www.galetomammamia.com.br Nono Ludovico Av. Lavras, 328 - Petrópolis Pizzeria Daily, from 7 p.m. till late 120 Phone: (51) 3333-7050 www.nonoludovico.com.br Vêneto R. José de Alencar, 501 - Menino Deus Italian Restaurant From 11:30 a.m. to 2:30 p.m. and from 7 p.m. to 12 a.m. (on Sat., lunch until 3:30 p.m., on Sun., lunch until 4 p.m.) 180 Phone: (51) 3233-1400 www.galeteriaveneto.com.br TIPs in brazil Tipping in Brazil is typically not expected nor given. Usually, Brazilians only consider giving an extra if there was some special, nonstandard service. However, if you are a foreign guest with a good exchange rate and can easily afford to be generous, service people will be grateful. At almost all restaurants and bars, a standard serviço fee of 10% is included as a line item at the end of the conta or bill. This fee is not compulsory, even though it may seem so. However, most people do pay it unless there is a good reason not to (e.g. a very bad service or an absence of service – at places where you were not waited on). Although optional, some waiters may complain or may react negatively if you decide not to pay the 10% service fee. 47 LIVING IN PORTO ALEGRE Schools and Day Care Centers Bilingual Schools Pan American School of Porto Alegre Av. João Obino, 110 - Petrópolis Phone: (51) 3334-5866 [email protected] www.panamerican.com.br Forum Kids School Av. Iguaçu, 515 - Petrópolis Phone: (51) 3338-2504 [email protected] www.forumkids.com.br Aqui Eu Fico – Projeto Bilíngue R. Eça de Queirós, 129 - Petrópolis Phones: (51) 3333-1959 / (51) 3237-1621 [email protected] www.aquieufico.com.br 48 Courses PUCRS Continuing Education (EDUCON) competences and opportunities of professional practice. PUCRS Center for Continuing Education (EDUCON) is the division responsible for centralizing the offer of Specialization, Extension (short-term) and Sequential courses at the University. Over 400 courses are offered, including Specialization, Extension and Additional Certification. Besides, PUCRS allows graduates of higher education institutions to take single courses in its undergraduate programs. It aims at professional updating, deepening knowledge and technical skills, extending the network of professional and academic relationships, developing new www.pucrs.br/educon Senac Senac offers short- and long-term courses in the fields of beauty, commerce, communication, management, languages, fashion, health and distance education. portal.senacrs.com.br ABRH ABRH offers several courses to train analysts, leaderships and human resources. abrhrs.com.br/cursos/apresentacao.apr 49 LIVING IN PORTO ALEGRE sports PUCRS Sports Park PUCRS’ Sports Park is a modern complex for diverse physical activities, offering the following modalities: volleyball, futsal (indoor soccer), tennis, basketball, padel, soccer, weight training, swimming, water polo, martial arts, and artistic gymnastics. Its facilities include the University Stadium, with capacity for 2,100 people in a roof-covered sitting area, stations for broadcasting crews, covered parking, a 750-meter running track, and special grass. www.pucrs.br/parqueesportivo 50 Planet Ball - Soccer School The professionals at Planet Ball help develop technical aspects of soccer, bearing in mind that students are also shaping their ethical values. Therefore, team spirit and good relationship between students are emphasized at the Planet Ball Soccer School. www.planetball.com.br Cadica Danças e Ritmos Dance Studio R. General Caldwell, 866 Menino Deus Phone: (51) 3233-3287 www.cadica.com.br Paulo Pinheiro - Dance Studio R. Valparaíso, 776 - Jardim Botânico Phone: (51) 3315-0203 www.studiopaulopinheiro.com.br Dullius Dance - Dance Studio Av. Teixeira Mendes, 712 Chácara das Pedras Phone: (51) 3334-9098 www.dulliusdance.com.br 51 LIVING IN PORTO ALEGRE Recommended Hotels Bela Vista Service Residence Coral Tower Trade Center Av. Cel. Lucas de Oliveira, 1081 - Bela Vista Approx. distance to Campus: 5.4 km Phone: (51) 2101-2000 [email protected] www.belavistaserviceresidence.com.br Av. Protásio Alves, 2966 - Petrópolis Approx. distance to Campus: 3.7 km Phone: (51) 3014-3550 [email protected] www.coraltower.com.br Blue Tree Millenium Deville Prime Porto Alegre Av. Borges de Medeiros, 3120 - Praia de Belas Av. dos Estados, 1909 - São João Approx. distance to Campus: 10.2 km Phone: (51) 3373-5000 [email protected] www.deville.com.br Approx. distance to Campus: 7.4 km Phone: (51) 3026-2200 [email protected] www.bluetree.com.br/hotel/blue-treetowers-millenium-porto-alegre Comfort Porto Alegre Av. Loureiro da Silva, 1660 - Centro Histórico Approx. distance to Campus: 7.6 km Phone: (51) 2117-9000 [email protected] www.atlanticahotels.com.br Coral Tower Express Av. Getúlio Vargas, 318 - Menino Deus Approx. distance to Campus: 5.6 km Phone: (51) 3226-5536 [email protected] www.coraltower.com.br 52 Everest Porto Alegre Hotel R. Duque de Caxias, 1357 - Centro Histórico Approx. distance to Campus: 8.6 km Phone: (51) 3215-9500 [email protected] www.everest.com.br Harbor Regent Suítes R. Vigário José Inácio, 700 - Centro Histórico Approx. distance to Campus: 7.4 km Phone: (51) 3025-3200 [email protected] www.harborhoteis.com.br Holiday Inn Sheraton Porto Alegre Av. Carlos Gomes, 565 - Mont Serrat Approx. distance to Campus: 6.2 km Phone: 0800-11-8778 [email protected] www.holidayportoalegre.com.br R. Olavo Barreto Viana, 18 - Moinhos de Vento InterCity Express Swan Molinos R. Prof. Sarmento Barata, 360 - Navegantes Approx. distance to Campus: 8.3 km Phone: (51) 3325-7700 [email protected] www.intercityhoteis.com.br R. 24 de Outubro, 1611 - Auxiliadora Approx. distance to Campus: 6.4 km Phone: (51) 3327-2222 [email protected] www.swanhotels.com.br InterCity Premium Swan Tower Porto Alegre Av. Borges de Medeiros, 2145 - Praia de Belas Av. Cristóvão Colombo, 3192 - Higienópolis Approx. distance to Campus: 6.1 km Phone: (51) 3326-2222 [email protected] www.swanhotels.com.br Approx. distance to Campus: 7.3 km Phone: (51) 3022-9100 [email protected] www.intercityhoteis.com.br Approx. distance to Campus: 7.6 km Phone: (51) 2121-6000 [email protected] www.sheraton-poa.com.br Novotel Av. Soledade, 575 - Três Figueiras Approx. distance to Campus: 3.4 km Phone: (51) 3327-9292 [email protected] www.novotel.com Quality Porto Alegre R. Comendador Caminha, 42 - Moinhos de Vento Approx. distance to Campus: 7.5 km Phone: (51) 3275-1555 [email protected] www.atlanticahotels.com.br Radisson Porto Alegre Av. Cel. Lucas de Oliveira, 995 - Bela Vista Approx. distance to Campus: 5.5 km Phone: (51) 3019-8000 [email protected] www.atlanticahotels.com.br TIPPING AT HOTELS For most hotels, tip the bell hop if they transfer all of your luggage to/from the room. In this case a small tip (R$ 5 to R$ 10) is appreciated. The chamber maid should be tipped (about R$ 5+ per day) for good service, as she is integral to the enjoyment of your trip. 53 LIVING IN PORTO ALEGRE mobile applications Moobly – Urban Mobility Guide Moobly is a comprehensive urban mobility guide. It shows schedules, routes, fares, bus stops, cab stands, train and subway stations, and other information about several means of public transportation. 54 Cine Mobits Movies showtimes at any time! »» Showtimes of the main movie theaters »» Summaries and trailers »» Check the theaters near you »» Define your location using GPS »» Access your favorite movies quickly »» Send feedback from your mobile phone »» Invite friends to the movies by SMS »» Movie news on your phone by Twitter »» Buy tickets Easy Taxi Easy Taxi is an application that makes calling a cab easier. Instead of spending long minutes waiting on the phone, you can complete the process using a very smart and functional application. Easy Taxi requires registering to use this service. That makes using the application more reliable, as your name and phone number will always be available for drivers who take your calls. Besides, it is a lot easier to call a cab using Easy Taxi than calling a cab stand. With just a few touches on your smartphone screen and by completing a few information fields, you can have the application find the closest available cab. 55 Pontifical Catholic University of Rio Grande do Sul Office of International and Institutional Affairs – AAII Av. Ipiranga, 6681 – Partenon – 90619-900 Porto Alegre – RS – Brazil Phone: (55 51) 3320-3660 – Fax: (55 51) 3320-3885 [email protected] www.pucrs.br | www.pucrs.br/adm/aaii