1st Brazilian Symposium on Services Science-SBCS 2010
and
1st Meeting of the Latin American and Caribbean Network on Services
Research-REDLAS
Introduction
The economic importance of services activities is growing apace. The role of services
and their relationship with other sectors of economic activity and in international trade is an
accepted fact in the more highly developed economies, as well as in countries currently
seeking to consolidate their growth strategies. The burgeoning of services activities and the
increasing interest in the subject by researchers, academics and business practitioners have
been deciding factors for us to meet, present and discuss the range of studies and
experiences concerned to date with services. The Ist Brazilian Symposium on Services
Science is the result. This will take place in Brazilia on 17 - 19 November 2010. The idea is
that this Symposium should serve as a useful forum for representatives of the academic,
government and business sectors committed to the study and promotion of services and
services systems to come together for discussion and experience-sharing. It is hoped that a
permanent organization charged with taking forward the debate on Services Science in Brazil
will emerge from the proposed Symposium.
This initiative also coincides with the interest that has been shown to broaden the
debate to encompass other countries in Latin America and the Caribbean. The Symposium
will also be an opportunity for the holding of the first meeting of the Latin American and
Caribbean Network on Services Research (REDLAS). This Network represents a point of
contact between Latin American and Caribbean researchers dedicated to studying services.
REDLAS is fortunate to have the support of the European Services Research Network
(www.reser.net).
Call for papers
Services science is a multidisciplinary field which brings together the different areas
of knowledge focused on the study of services. These include, inter alia, engineering,
administration, economics, design and the social sciences. In this respect we hope that the
Brazilian Symposium on Services Science will attract papers from authors working in the
different areas of expertise concerned with the study of services activities. Initially, authors
of such papers are invited to send summaries of papers for evaluation. Authors whose
summaries are accepted by the evaluators will be invited to submit complete versions of
1
their papers for presentation during the Symposium. Publication of selected papers in their
complete versions is not obligatory and authors may simply agree to their summaries being
published.
Preferred themes for papers
1. Innovation, quality and productivity
in services
2. Development, modeling and
simulation of new services
12. Services experience and joint
creation of services
13. Impact of TICs on services and
services based on TICs
14. Communications services
3. Public services, e- government and
public policies and services
15. Services networks, value chains and
value optimization of services
4. Health services
5. Development of softwares and
software as a service
16. Strategy, marketing and brand
management related to services
6. Service systems engineering
17. Relationship between services and
culture
7. Lean service
18. Infrastructure services
8. Services and their relationship with
local development as well as
sustainable development
19. Services in PPPs
9. International trade, external
investment in services,
international rating of services;
services globalization
10. The economics of services
11. Employment and labor relations in
services
20. Business services and intensive
knowledge-based services
21. Services and tourism
22. R & D Management in services
23. Interaction between industry and
services
24. Ad hoc subjects related to services
and services systems
Papers which are not directly concerned with the above preferred themes but
which deal with services are welcome and can be forwarded to the organizers of the
event. These contributions will be grouped under Proposed Theme 24 above (ad hoc
related subjects).
2
Papers can be submitted and presented at the event in Portuguese, Spanish or
English. Interpretation/translation services will not be available at the event. Dates for
submitting papers, as well as details of the site for submission will be informed shortly.
Further information can be obtained by e-mail [email protected] from the
Symposium organizing commission or by accessing www.cienciadeservicos.com.br.
Venue and date of the event:
Brazilia, 17-19 November 2010.
Key Dates
•
•
•
•
•
•
•
•
Call for papers: 5 May 2010
Opening date for submission of summary papers: to be informed shortly
Registration for the event: from 15 June 2010
Final date for submitting summaries for evaluation : 15 July 2010
Results of summary evaluations informed to authors: 10 September 2010
Final date for sending complete papers: 20 October 2010
Final date for registration in the Symposium: 17 November 2010
Symposium commences: 17 November 2010
Institutional Support
•
•
•
•
•
Associação Nacional de Pós-Graduação e Pesquisa em Administração – ANPAD
(www.anpad.org.br) [National Association for Post-Graduation and Research in
Administration]
Economic Commission for Latin America and the Caribbean – CEPAL/ECLAC
(www.cepal.org)
Associação
Latino-Ibero-Americana
de
Gestão
Tecnológica
–
ALTEC
(www.associacionaltec.org) [ Latin/Ibero-American Association for Technological
Management]
Associação Latino-Americana de Investigadores em Comunicação – ALAIC (www.alaic.net) [
Latin American Association of Communication Researchers].
Secretaria de Logística e Tecnologia da Informação do Ministério do Planejamento,
Orçamento e Gestão do governo Brasileiro - SLTI/MPOG (www.planejamento.gov.br). [
Brazilian Government Secretariat for Logistics and Information Technology Ministry of Planning, Budget and Management]
•
Centro de Estudos e Sistemas Avançados do Recife – CESAR (www.cesar.org.br) [Recife
Centre for Advanced Studies and Systems].
3
Symposium Organizing Commission
•
•
•
•
•
Eduardo Raupp de Vargas – University of Brasilia
Tomás de Aquino Guimarães – University of Brasilia
Marina Figueiredo Moreira – University of Brasilia
Luis Claudio Kubota – IPEA
Nanno Mulder – CEPAL/ECLAC
Program Committee
•
•
•
•
•
Eduardo Raupp de Vargas – UnB
Luis Claudio Kubota – IPEA
Anita Kon – PUC-SP
Claudio Pinhanez – IBM Brazil
Roberto Bernardes – FEI-SP
Scientific Committee
Member
Adriano Proença
Ana Maria Fernandes
Ana Maria Malik
Andrés López
Anita Kon
Carla Cipolla
Carlo Bellini
Carlos Henrique Pereira Mello
César Gonçalves Neto
César Ricardo Bolaño
Cláudia Schatan
Institutional affiliation
Department of Industrial Engineering of the UFRJ
(Federal University of Rio de Janeiro) Polytechnic School
and Collaborating Professor in the Production
Engineering Program of COPPE/UFRJ - RJ, Brazil
Department of Sociology and CEPPAC, UnB - DF, Brazil
FGV/EAESP/GVSaúde - SP, Brazil
Director of the Research Centre for Change (CENIT) Buenos Aires, Argentina
PUC – SP and Managing Committee of the Brazilian
Symposium on Services Science - SP, Brazil
COPPE/UFRJ -Postgraduate Program Production/Design
Engineering and member of Managing Committee of the
Brazilian Symposium on Services Science -RJ, Brazil
Department of Administration, UFPB, and Assistant
Director of the Regional Technology and Development
Centre of UFPB - PB, Brazil
Institute of Production and Management Engineering Federal University of Itajubá (UNIFEI) - Itajubá, MG,
Brazil
COPPEAD/UFRJ and Director of ALTEC - RJ, Brazil
Economics Department, UFS and President of ALAIC - SE,
Brazil
Head of the ECLAC (CEPAL) International Trade and
Industry Unit – Mexico DF, Mexico
4
Member
Cláudio Giulliano Alves da Costa
Cláudio Pinhanez
Deborah Pimenta Ferreira
Dimária Silva e Meirelles
Domingo Gonzalez
Edilson Ferneda
Eduardo Raupp de Vargas
Edward Gerth
Francisco Prieto
Guido Lemos de Souza Filho
Heloisa Moura
João Pedro Albino
José Carlos Cavalcanti
Juliana Herbert
Lia Patricio
Lia Valls Pereira
Luciano Batista
Institutional affiliation
President of the Brazilian Society for Health IT, Brazil
IBM Brazil and member of the Managing Committee of
the Brazilian Symposium on Services Science, Brazil
Municipal Health Secretariat of the Municipality of São
Paulo -Information Technology Technical Advisory UnitSP, Brazil
Mackenzie Presbyterian University - SP, Brazil
Head of the Engineering Department at PUC (Lima) and
President of ALTEC, Peru
Computer Science Course, Catholic University of Brasilia
- DF, Brazil
FACE/PPGA and Department of Administration, UnB DF, Brazil
PRODESP and Accredited Professor to the FUNDAP
Management Development Program and Guest
Professor of the Mackenzie Presbyterian University and
the Oswaldo Cruz Faculty - SP, Brazil
Heidelberg Center, Chile
Information Technology Department and LAVID, UFPB PB, Brazil
MJV Technology & Innovation- Brazil
Computer Sciences Department, UNESP – Bauru, SP,
Brazil
Economics Department, UFPE - PE, Brazil
Herbert Consulting and University of the Republic,
Brazil and Uruguay
Engineering Faculty, University of Porto - Portugal
Centre for External Sector –Brazilian Economics
Institute, FGV - RJ, Brazil
Open University Business School - UK
Luis Claudio Kubota
IPEA – DF, Brazil
Luiz Guilherme de Oliveira
FUP and PPGA, UnB – DF, Brazil
Economics Department, University of the RepublicMontevideo, Uruguay
Marcel Vaillant
Márcia Ito
Paula Souza State Centre for Technological Education
and member of the Managing Committee of the
Brazilian Symposium on Services Science - SP, Brazil
María Esperanza Dangond
Director of Development and Trade in Services
Cooperation - Bogotá, Colombia
Marina Figueiredo Moreira
FACE/PPGA and Department of Administration, UnB DF, Brazil
Mário Salerno
Department of Production Engineering, Polytechnic
School, USP ; member of the Managing Committee of
the Brazilian Symposium on Services Science, SP-Brazil
5
Member
Moisés Villamil Balestro
Nanno Mulder
Nidia Sanchez Puigvert
Paola Zucchi
Paulino Francischini
Pedro Luiz Pizzigatti Corrêa
Ricardo Sennes
Rildo Ribeiro dos Santos
Roberto Bernardes
Ruy Quadros de Carvalho
Sascha Fuerst
Sérgio Menino
Sidnei Bergamaschi
Tales Andreassi
Tennyson Pinheiro
Tomás de Aquino Guimarães
Valter de Assis Moreno Júnior
Wilson Yonezawa
Institutional affiliation
FUP and CEPPAC, UnB - DF, Brazil
Economic Commission for Latin America and the
Caribbean
(ECLAC) – Santiago, Chile
Professor and senior researcher in the management of
science, technology and the environment at the Higher
Institute for Technology and Applied Sciences of the
Ministry of Science, Technology and Environment,
Cuba, and senior academic member of the Cuban
Academy of Sciences and Director of ALTEC - Havana,
Cuba
Professor of the Interdepartmental Group on Health
Economics /UNIFESP and Assistant Director of the
Paulista Centre for Health Economics (CPES) - SP, Brazil
Department of Production Engineering, Polytechnic
School, USP and member of the Managing Committee of
the Brazilian Symposium on Services Science - SP, Brazil
Department of Computer Engineering and Digital
Systems, Polytechnic School, USP - SP, Brazil
Perspectiva consultancy and member of the Managing
Committee of the Brazilian Symposium on Services
Science, Brazil
Department of Administration, UnB – DF, Brazil
FEI – SP and member of Managing Committee of the
Brazilian Symposium on Services Science, Brazil
DPCT, Unicamp – SP, Brazil
Department of International Business, EAFIT UniversityMedellín, Colombia
Research Laboratory on Services Sciences (LaPCis) and
Master Degree Program in Technology, Paula Souza
State Centre for Technical Education - SP, Brazil
Computer Sciences Department, UNESP – Bauru, SP,
Brazil
EAESP, FGV – SP, Brazil
Livework Brazil - Brazil
FACE/ PPGA Department of Administration, UnB – DF,
Brazil
Coordinator for Undergraduate Courses at IBMEC - RJ,
Brazil
Computer Sciences Department, UNESP – Bauru, SP,
Brazil
6