Your key to the market of the future.
> Industry
> Automotive
Automotive
2
Industry
Aerospace
Schaeffler Group
> Your key to the market of the future.
> Aerospace
Schaeffler Group.
Benefiting from mutual dynamics
The automotive aftermarket is a high-paced market. A
market that grows to meet demands and reacts immediately
to trends and current developments in the automotive
sector. A market in motion.
As Schaeffler Group, we are making our own mark in this
dynamic environment. We have confidence in our strength
as an innovative, responsible family business, invest
strategically in research and development, and focus
consistently on the wishes and expectations of our
customers.
The result: Quality products from the brands LuK, INA and
FAG as well as efficient services that continuously impart
crucial momentum to the automotive aftermarket. In
Germany and all over the world.
3
Service. Power. Partnership.
Three brands for your success
The Schaeffler Group comprises the brands LuK, INA and
FAG – a powerful combination for your success. As part
of an organization with worldwide operations, each of the
group’s brands stands for innovative, future-oriented
products, long-lasting quality and efficient services – in
nearly every country around the globe.
4
Past developments underscore the high standards and
proven performance of these three strong brands.
Innovations such as the self-adjusting clutch (SAC) and the
dual mass flywheel (DMF) have set standards in the
automotive aftermarket for passenger cars and commercial
vehicles ensuring your competitive advantage.
Schaeffler Group Automotive Aftermarket
> Service. Power. Partnership.
Service.
Without service, everything else is irrelevant. We’re firmly convinced
of this, and that’s why we feel it is particularly important to provide
customer-specific services. Our range of services are designed to
provide you true added value. To our way of thinking, that means
being available for you whenever you need us. Supplying you
precisely what you need, in the right quantities and the promised
quality, at fair conditions and to the right place according to the
agreed schedule.
Power.
We have more power. As one of world’s leading organizations with
global operations, we are in a position to continuously further
develop our products and services for you. Improvements in order
and delivery processes, for example, or in the processing of warranty
claims help drive operational efficiency and productivity while
raising customer satisfaction. And we also never stop refining and
expanding our concepts and the measures we use to purposefully
support automotive parts distributors and garages.
Partnership.
We want to be your partner. Working on challenges together with
you and identifying optimal solutions. This requires listening carefully
to one another and understanding exactly what the other is saying.
Because only as equal partners can we be in a position to offer
mutual advice – and to also accept advice. A partnership that gives
and takes – and brings great success to both sides.
We’re there for you:
More than 1,800 direct distributors and approximately 7,000 wholesalers worldwide
Argentina, Australia, Brazil, Canada, China, Croatia, Czech Republic, Finland, France, Germany,
Great Britain, Greece, Hong Kong, India, Italy, Japan, Mexico, Netherlands, Poland, Russia, Singapore,
South Africa, South Korea, Spain, Sweden, Taiwan, Turkey, Ukraine, UAE, USA.
5
PASSENGE
COMMERCIAL VEHICLES
SERVICES
PASSENGER CARS
PASSENGER CARS
Strong performance: the complete LuK passenger
car program, from the clutch to the power steering
pump
Pages 9 - 15
Driven by success: INA application solutions for
engines and transmissions
Pages 16 - 19
More power for the business: FAG passenger car
wheel bearings
Pages 20 - 21
GER CARS
PASSENGER CARS
As Original Equipment and for the Aftermarket.
Our signs for quality and service
The passenger car aftermarket is growing – and with it the
opportunities and potentials for automotive parts distributors and
garages. For anyone who wants to take advantage of this situation,
the choice is clear: the quality brands LuK, INA and FAG. Reliance
on our fast, dependable delivery, our worldwide production and
distribution network and our integration in the international
Schaeffler Group guarantee optimal availability and supply of
components and services. Our innovations drive new development.
Our services create competitive advantages.
First class products
Ranging from Audi, Mercedes-Benz, Chrysler, Ford, GM and Toyota
to VW and Volvo – practically every automaker in the world uses
our high-value OE and spare parts for drive trains, engines and
chassis systems. The full range of products, from dual mass flywheels
(DMFs), self-adjusting clutches (SACs) and system solutions such
as the RepSet or RepSetPro, to belt drive components, valve train
systems, wheel bearing sets as a system solution, and hydraulic
steering and vacuum pumps: our market-oriented products always
exhibit high technical competence and outstanding quality.
8
Worldwide network
No one today can afford to keep customers waiting. Automotive
parts distributors and garages can depend on our global network
of some 7,000 wholesale partners, 1,800 direct distributors and 30
sales offices and subsidiaries. They ensure a high level of service,
short response times and rapid availability of the necessary spare
parts.
More value for automotive parts distributors and garages
We help you to differentiate your offering from that of your
competitors, promote customer loyalty and manage your customer
relationships more effectively. Our successful, established marketing
concepts: LuK Meister Service, AutoView Europe, RepXpert, TecDoc,
TecCom, TecWarranty, TecCMI and PARTSLIFE. These enable us to
offer you professional support covering the full range of issues
concerning the automobile trade and garages.
> Clutch expertise and original equipment quality.
PASSENGER CARS
Passenger cars
Clutch expertise and Original Equipment quality.
Rapid replacement, satisfied customers
Clutch replacement is one of the standard services performed by
garages. Advanced technology has brought about more than a few
changes in this area – and Schaeffler
Group Automotive Aftermarket has
responded by developing customer
oriented solutions: original equipment
quality from LuK ensures rapid,
professional installation and the highest
level of reliability in service.
New technologies
demand new solutions
The technical development of clutch
systems is continuously progressing. In
recent years the concentric slave cylinder has
LuK RepSet and RepSetPro
For the garage this means it has to determine exactly
which release system has been installed.
Schaeffler Group Automotive Aftermarket
effectively supports the garages in this;
along with the RepSet, which contains the
clutch disc, the clutch pressure plate and the
conventional release bearing, Schaeffler
Group Automotive Aftermarket also offers
the RepSetPro. Pro means “professional” –
and that’s why this replacement package also
contains the concentric slave cylinder, which
should always be replaced with the clutch.
This is a sure way of preventing the failure of the
concentric slave cylinder just a few months after the clutch repair –
> TIP:
With the LuK RepSetPro you combine two benefits in one:
original equipment quality from LuK and your technical
expertise.
appeared on the market alongside the conventional release bearing:
it combines the slave cylinder and the release bearing in a single
component and represents a technical advancement. Now every
second new passenger car produced is equipped with this new
technology.
and thereby avoiding justified customer complaints. A complete
and professional clutch replacement and the conscientious
inspection of the clutch environment ensure satisfied and loyal
customers.
Schaeffler Group Automotive Aftermarket stocks the right service
parts for all vehicles.
9
PASSENGER CARS
Clutches from A to Z.
Today’s engineering offers attractive sales potential for tomorrow
The clutch transmits the force, the release bearing provides the
functionality. The concentric slave cylinder combines the clutch
slave cylinder and the conventional release bearing in a single
component. Compact and designed as a coherent package, these
assemblies are now installed in every second new vehicle with a
clutch – and result in sales potentials for the aftermarket of the
future.
LuK release bearings or concentric slave cylinders
More and more clutches are actuated by means of the hydraulic
concentric slave cylinder. Here the slave cylinder is arranged at the
center of the clutch and lies within the clutch bell housing.
BENEFITS:
• high functional reliability and service life
• compact design
• automatic adjustment compensates clutch wear
• high efficiency – less internal friction
• low pedal forces and low wear
• low weight, as it eliminates the need for an actuation shaft with
release fork or lever and a thrust bearing guiding sleeve
• few potential sources of failure (no deflection, no play, no angular
misalignment)
• engine compartment not cramped by concentric slave cylinder
• no tensile loads from hydraulic force on fasteners
> TIP:
The release bearing or the concentric slave cylinder should
also be replaced every time the clutch is repaired. This
reduces the need for follow-up repairs and unnecessary
discussions with customers.
10
> Developments that drive the market forward.
PASSENGER CARS
Passenger cars
Developments that drive the market forward.
More drive for the business, more comfort on the road
Developments from LuK are innovations based on many years of
experience in the drive train field. The dual mass flywheel (DMF),
the damped flywheel clutch (DFC) and the self-adjusting clutch
(SAC) are just a few examples. They have all been successful on
the market and are supplied directly to numerous vehicle
manufacturers – the best recommendation for replacement in OE
quality!
Dual mass flywheel (DMF)
When LuK launched the dual mass flywheel back in the 1980s, it
was as an absolute technological innovation on the market. Today
one in four passenger cars in Europe has one: LuK supplies it to
more than 20 automakers. The DMF performs two functions: first,
it holds the ring gear for starting the engine, and second, it dampens
vibration throughout the drive train. To do so the vibration disc
comprises two masses, which can be rotated via a bearing up to
170° against each other. The two decoupled masses are connected
by means of a spring damper system with a very strong damping
coefficient. This not only prevents noise: the dual mass flywheel
also facilitates driving at low RPM, and that saves fuel.
LuK special DMF tool
Inspecting the dual mass flywheel during clutch replacement is
usually a very complicated matter. The special DMF tool developed
by LuK makes it possible to carry out the most important
measurements under workshop conditions – and without having
to remove the dual mass flywheel.
Damped flywheel clutch (DFC)
The DFC is a further development of the dual mass flywheel, whereby
the clutch disc, pressure plate and crankshaft bolts are already
integrated. It forms a single, highly compact module that simplifies
replacement and makes installation virtually foolproof.
Self-adjusting clutch (SAC)
The introduction of ever more powerful engines also created demand
for clutches with higher transmission torques. This in turn raises
the force required to actuate the clutch pedal. The more the clutch
is worn during operation, the higher that required force becomes.
The self-adjusting clutch compensates for this wear. This is
accomplished by means of wedges that automatically adjust the
assembly. As a result, the relatively low release forces and diaphragm
spring geometry are maintained over the entire service life of the
clutch. The continuous adjustment of the release forces also
decreases wear extending the service life.
> TIP:
Our customers can obtain the required special tools for
the DMF and the SAC clutch from our product range.
11
PASSENGER CARS
Automatic engagement, powered by LuK.
Innovations for the market of the future
Leading passenger car manufacturers report an increasing share
of automobiles equipped with automatic transmissions. LuK
responds to this trend with innovations for the market of the future:
parallel shift gearboxes (PSG), auto shift gearboxes (ASG) and
continuously variable transmissions (CVT) are designed to enhance
driving comfort and dynamics – and not only for large sedans.
PSG
Also known as the double clutch transmission, the parallel shift
transmission consists of two partial transmissions separated into
even and odd gears as well as a double clutch. When changing
gears, torque is continuously transferred from one clutch to the
other. The resulting transition between gears is exceptionally
smooth, and comparable to that of an automatic transmission.
Moreover, the PSG features extremely low fuel consumption.
ASG
The auto shift transmission consists of three electric motors that
perform the movements that the driver normally actuates via the
clutch pedal and the gearshift directly on the transmission. The
transmission itself is unchanged and the design is compact. With
a good level of comfort the gears can be changed manually or
automatically on a transmission with ASG components from LuK.
An electric servomotor releases the clutch at the touch of the
gearshift lever. A sensor then recognizes the gear selected and
another electric servomotor engages that gear. The result is an
automatic that nonetheless offers considerable advantages over
fully automatic transmissions with converters. Eliminating the
12
converter, for example, significantly reduces weight, prevents
sluggishness and saves costs. That’s why the ASG is also suited for
use in smaller vehicles.
CVT
Continuously variable transmissions can be based on various
operating principles. The chain-driven variable transmission has
proven suitable for use in passenger cars, whereby it has been
restricted mainly to the low end of the power range in the past.
With LuK CVT components (pulley sets, link-plate chain and
hydraulics), the first high-performance CVT operating on the chain
drive principle is now available for use with powerful engines with
torques ranging up to 380 Nm. The transmission ratio between the
engine and the drive wheels changes continuously with the width
of the wedge-shaped pulley. Conventional gear changes disappear
entirely, mechanically fixed transmission ratios and discontinuities
between gears become a thing of the past: an infinite number of
drive ratios permits the engine to always run under optimum
operating conditions.
BENEFITS:
• more driving comfort with fuel consumption that is equal to or
even lower than that of manual transmissions
• lower weight and less installation space as compared to an
automatic transmission
• easy operation
• dynamic response
> More power for automatic transmissions.
PASSENGER CARS
Passenger cars
More power for automatic transmissions.
The torque converter from LuK for a changing market
LuK was quick to position itself as an engineering partner to
manufacturers of vehicles with automatic transmissions. With the
development and production of its own torque converter, LuK also
accommodates the growing automatic market.
Torque converters
Hydraulic torque converters are primarily used in conventional
(stepwise) automatic transmissions and infinitely variable (stepless)
CVT transmissions. The converter is mounted between the engine
and the transmission and transmits the torque from the engine to
the transmission input shaft. The torque is transmitted hydrodynamically during acceleration and via an integrated slip clutch
to lower fuel consumption during driving operation. When
accelerating the converter also raises the torque to the transmission
input shaft by as much as a factor of three. LuK optimizes the
converter characteristics depending on the required performance
data and the available installation space supplying a component
ideally matched to the automobile.
BENEFITS:
• precise, efficient selection of driving levels
• reduced fuel consumption
• comfortable acceleration
13
PASSENGER CARS
We apply pressure –
more efficiently, comfortably and safely.
Power steering pumps from LuK combine performance
and long service life
The power steering pump first appeared in its current form in 1925.
The basic principle of the vane pump has been the subject of
continuous further development ever since. The use of special LuK
energy saving pumps as original equipment makes it possible, for
instance, to reduce energy consumption by up to 50% – another
example of efficiency through innovation.
Power steering pumps from LuK
95% of all power steering pumps used in power steering systems
today use double-stroke vanes as well as an integrated flow
regulation valve and a pressure limiting valve. They offer excellent
efficiency, even at extreme temperatures and at high operating
pressures of up to 180 bar.
The LuK power steering pumps are quiet and lightweight and their
low bearing loads ensure long service life.
> TIP:
LuK power steering pumps are subject to very low wear. For
perfect function, however, it is important to monitor and
maintain proper oil levels. Along with leak-tightness of the
connections, correct operation should always be checked
during inspection. In case of problems or defects, this part
must be completely replaced. When replacing the power
steering pump, it is also absolutely essential to clean the
oil circulation system.
14
> Belt drive components? Better get them from the market leader.
PASSENGER CARS
Passenger cars
Belt drive components?
Better get them from the market leader.
Broad selection, highest reliability guaranteed
Belt drives are important for safety, and are needed both to control
the engine and to drive auxiliary equipment such as alternators,
hydraulic pumps or air conditioning systems. Of all external engine
components, they are among the ones subject to the greatest
mechanical stress. Their failure can have considerable consequences, up to and including severe engine damage. Schaeffler
Group Automotive Aftermarket offers the full range of high-quality
INA belt drive components – the ideal selection on all accounts.
Broad product range from the market leader
As market leader, INA produces a very extensive range of products,
which is supplied directly to the vehicle manufacturers and also
offered by Schaeffler Group Automotive Aftermarket for the
replacement parts market.
15
PASSENGER CARS
Comprehensive range – All inclusive!
All pulleys, all belts from a single source
As a KIT, SET or single pulley
Belt drive systems consist of belts, tensioner and idler pulleys. As
pulleys and belts should always be replaced together, Schaeffler
Group Automotive Aftermarket’s product range also includes
complete belt drive KITs consisting of pulleys and belts. There are
currently more than 410 different KITs available for passenger cars.
Alternatively, there are also belt drive SETs that contain only the
pulleys. The product range also includes individual pulleys, of
course. In order to help keep track of this huge variety extensive
catalogs have been published.
Overrunning alternator pulley
The overrunning alternator pulley decouples the alternator from
rotational irregularities of the crankshaft. It dampens belt vibrations,
shortens the tensioner paths and extends the service life of the
belt. In addition, it reduces the force level around the ribbed belt
drive and improves the noise characteristics of the belt drive
system.
It is mainly used in vehicles with a diesel engine and dual mass
flywheel, in automatic transmissions with high shifting impulse and
in alternators with a high mass moment of inertia. The required
special tool is also supplied by Schaeffler Group Automotive
Aftermarket.
> TIP:
Overrunning alternator pulleys should always be replaced
when replacing belt drive components. When each separate
component is right, then the result is right too!
16
> Chain drives that run reliably, economically and maintenance-free.
PASSENGER CARS
Passenger cars
Chain drives that run reliably, economically and
maintenance-free.
The ideal technology for certain applications
Chain drives have been used in internal combustion engines from
the earliest days of motoring – especially because of their positive
force transmission and long service life. Above all, chain drives
provide high reliability, economy and maintenance-free
operation – it’s no wonder therefore that so many modern engines
today are equipped with chain drives by INA.
Primary drives
Depending on the application, timing chains of various pitches and
types are used to drive camshafts. Chain tensioning elements,
which generally have hydraulic damping, compensate for wear and
ensure that the chain runs in a smooth and controlled manner
despite irregular crankshaft rotation and varying drive torque from
the camshaft(s).
Balance shaft drives
Modern engines are subject to continually increasing demands for
comfort that can often only be met by means of balance shafts.
The balance shaft drive connects the crankshafts with the balance
shafts. Depending on the engine concept, these rotate at the
crankshaft speed or twice this speed and thus compensate the
inertial force and mass moments of the crankshaft drive.
Accessory drives
The torque used to drive most injection pumps, water pumps and
oil pumps is provided by accessory drives. These components can
either be integrated into existing drive systems or driven by a
separate chain.
17
PASSENGER CARS
Always exactly right – valve train systems by INA.
Quality spare parts for stable, high-performance engines
Valve lash is caused by thermally induced change in length and
wear. Regardless of the type of engine, it is extremely important to
eliminate any possibility of excess valve lash. This is the only way
to ensure that key performance parameters remain stable
throughout the life of the engine. For the replacement parts market
INA offers the full range of mechanical and hydraulic valve tappets
as well as rocker arm and finger follower sets.
Valve tappets
Valve lash can be held in check with mechanical or hydraulic valve
tappets fabricated with the highest possible precision in terms of
shape, dimensions and surface quality. They reduce valve lash to
a clearly defined limit. This results in engines that deliver quiet,
economical and environmentally sound operation over the course
of a long service life. Hydraulic valve tappets require no maintenance
whatsoever: their use completely eliminates the need for adjustment
over the lifetime of the engine. Such valve tappets are developed
and manufactured by INA, the market leader in this product group.
18
Rocker arms and finger followers
When required for design reasons rocker arms or finger followers
can be used to control valves. The roller bearing-mounted sheet
metal finger followers that INA introduced a few years ago are
increasingly taking the place of conventional designs. Extremely
narrow and with less moving mass, the new generation finger
follower has lower friction thanks to its roller bearing support.
Moreover, extra-large protrusion ensures precise guidance along
the valve stem, and the setup of an integrated cam roller lubrication
system eliminates the need for external lubrication.
> TIP:
To ensure high-quality engine maintenance, only new valve
tappets and rocker arms or finger followers should be used.
Hydraulic valve tappets or support elements and rocker
arms or finger followers may be installed only in engines
specifically designed to accommodate them. Finger followers
must always be replaced as complete units together with
their support elements!
> Freedom of choice – also for transmission spare parts
PASSENGER CARS
Passenger cars
Freedom of choice –
also for transmission spare parts.
Reliable OE quality from INA is a sure thing
In Europe, 90% of vehicles are equipped with manual transmissions and
10% have automatic transmissions. Wherever someone reaches for the
gearshift or selector lever, it is more than likely that INA is there to ensure
a smooth gear change. Many components and assemblies of the
transmission models are also available for the spare parts market – in OE
quality, of course.
Transmission components from INA
Whether for a short holiday to the mountains or during the daily commute
to work: a transmission is always subject to high loads and continuously
in demand.
In most cases, INA is there to ensure a smooth gear change. Because
many of the assemblies of the various transmission models include high
quality components from INA, an innovation leader in high demand all
over the world.
Product range
From main and auxiliary bearings to synchronization and gearbox
components, to latch systems, brake bands and converters: the INA
product range covers numerous wear and tear parts that are available in
the automotive aftermarket for high-quality re-conditioning.
19
PASSENGER CARS
Quality and safety as standard, on the sales
floor and in the garage.
Wheel bearings from FAG – leader in quality and performance
Wheel bearings are of crucial importance: they carry the entire
weight of the vehicle, the force of which can multiply several times
over in tight curves. And then there are other applications as well,
such as the integration of the ABS sensors. Whether as original
equipment or in the automotive aftermarket, you can never go
wrong with passenger car wheel bearings from FAG.
Highest reliability
The passenger car wheel bearings from FAG are designed and
produced for these conditions. And they also perform other functions
as well: As part of the active safety equipment on a vehicle, ABS
sensors and the magnetized impulse rings must function reliably
under all conditions.
Quality through OE expertise
On just a few square centimeters the individual rolling elements of
the wheel bearings have to support tremendous loads and load
changes. They are also subjected to many external effects such as
heat or cold, which present special challenges to materials and
lubrication. And then there are also hard impact loads incurred for
example by driving abruptly onto a sidewalk or due to poor road
surfaces.
Partner to passenger car manufacturers
FAG is a development partner of leading vehicle manufacturers and
supplies Audi, Volvo, BMW, VW, Ford, Daimler Benz, Chrysler, GM,
Fiat, Daewoo, Honda, Hyundai, Isuzu, Mazda, Mitsubishi, Porsche,
Proton, Renault, Nissan, PSA, SsangYong, Suzuki and Toyota.
Over the long term only the highest-quality components are able
to withstand these conditions – components like the ones FAG
manufactures and supplies as original equipment and for the
replacement parts market.
20
Wheel bearing sets from FAG are available together with all
necessary service parts.
BENEFITS:
• OE quality
• complete range
• development partner of vehicle manufacturers
Passenger cars
> Complete worry-free packages for perfect service.
Complete worry-free
packages for perfect service.
There’s more in it for you:
FAG WheelSet and FAG WheelPro
Those who use the FAG WheelPro or FAG WheelSet to replace
bearings have access to four variants of wheel bearings with ‘for
life’ lubrication and with all the necessary service parts. With the
recommended replacement of the axle set both customer satisfaction
and safety are also included.
Individual sets
The service parts comprise, for example, bearings, seals, grease,
grease cap, nut and bolt. Each set is individually matched to the
vehicle model and the repair required.
• FAG WheelSet contains all service parts per wheel
• FAG WheelPro contains wheel bearings and all
service parts per axle.
Our wheel bearing variants
Wheel bearings of the first generation with high torque capacity
for front and rear wheels of passenger cars.
Comprising, for example:
• double-row angular contact ball bearings
• hex socket head screws
• two self-locking nuts
• two nuts with locking varnish
First-generation wheel bearings
Compact bearing unit with tapered rollers as rolling elements.
Comprising, for example:
• first generation wheel bearings
• compact bearing units with double-row,
symmetrically arranged tapered roller bearings
• retaining ring
• nut
Second-generation wheel bearings
Combines the economy of the first generation with the benefits of
integrating a wheel flange to fasten the brake disc and rim.
Comprising, for example:
• compact bearing units with double-row angular contact ball
bearing
• nut
Third-generation wheel bearings
Highly integrated units that allow the highest possible running
accuracy, with flanges for the brake disc, wheel and knuckle.
Integrated ABS sensor for signals to ABS/ESP. Easier installation
due to double flange configuration.
Comprising, for example:
• compact bearing units with double-row angular contact ball
bearing
• one self-locking nut
• three bolts for fastening to the knuckle
• one grease cap
> TIP:
Wheel bearings are safety relevant components. In case
of wear we recommend replacing the axle set. This can
save extra trouble and cost, especially with older vehicles.
21
COMMER
Powered by LuK: the LuK range for
commercial vehicles from 2.8 t to 40 t –
from the clutch to the power steering pump
Pages 25 – 29
High-end solutions: the INA range for belt
drives, overrunning alternator pulleys, valve
compensation components and transmission
parts
Pages 30 - 34
Big business: the complete FAG range
for wheel bearings and seals
Pages 35 - 37
VEH
COMMERCIAL VEHICLES
SERVICES
ERCIAL
EHICLES
COMMERCIAL VEHICLES
PASSENGER CARS
COMMERCIAL VEHICLES
Three strong partners for distributors
and garages.
Quality and service create competitive advantages
For years now the commercial vehicle sector has shown signs of
positive market development in all segments. Against this
background the LuK, INA and FAG brands stand for high-quality
development and logistics of reliable, durable components and
spare parts for heavy duty and light commercial vehicles – in the
engine, the drive train and chassis areas. Our worldwide production
and distribution network as well as our integration in the
international Schaeffler Group guarantee optimal availability of our
components and services to distributors and garages. Take off with
us to the market of the future!
High product quality
From the clutch to the wheel bearing to the tensioner, and from
DAF, IVECO and MAN to Mercedes-Benz and Volvo: leading
commercial vehicle manufacturers all over the world rely on the
quality of LuK, INA and FAG. The experienced engineers of Schaeffler
Group work consistently to improve the performance, reliability
and longevity of the components. Contributing to significant
improvements in the comfort of heavy duty and light commercial
vehicles. Developing market-oriented innovations and system
solutions. For example the vibration-reducing dual mass flywheel
(DMF), the self-adjusting clutch (SAC), the RepSet and RepSetPro,
24
and the power steering pumps from LuK, which are now found on
about half of all commercial vehicles worldwide.
Maximum operational readiness with low maintenance requirements – that’s the goal of all our products and solutions.
Worldwide network
Customer satisfaction is a decisive competitive factor today. That’s
why distributors and garages can rely on a seamless worldwide
network of 30 sales offices and subsidiaries, more than 1,800 direct
distributors and some 7,000 wholesale partnerships. This way we
assure our service locally; rapid response times and fast, needsbased access to all components, spare parts and services.
Partner for distributors and garages
Differentiation from the competition. More efficiency and profitability.
Professional customer loyalty programs. We help you achieve your
business objectives.
Our successful, established marketing concepts: LuK Meister
Service, AutoView Europe, RepXpert, TecDoc, TecCom, TecWarranty,
TecCMI and PARTSLIFE.
> Three strong partners for distributors and garages.
COMMERCIAL VEHICLES
Commercial vehicles
Full range of clutches, from 2.8 t to 40 t.
For every situation: convenient solutions from LuK
Heavy duty and light commercial vehicles are used in a broad range
of demanding applications. Whether as a construction site vehicle,
in agriculture, in long-distance haulage, on local delivery runs or
as buses. Here the clutch has to withstand a great deal – and must
be repaired rapidly when worn. For every situation and category:
the LuK clutch range.
Rapid location, faster delivery
Whether bus, heavy duty or light commercial vehicle: a part’s proper
allocation to the vehicle is just as important as its quality. Special
accessories, chassis and engine variants, and numerous restrictions
demonstrate the complexity of proper part identification
and vehicle allocation for professional repair services.
RepSet for heavy duty and light commercial vehicles
as well as buses
The clutches on heavy duty and light commercial vehicles are subject
to extreme mechanical stresses. Once the clutch is actually worn
after heavy use a replacement must be available quickly. The repair
package with all the required spare parts is in the RepSet from LuK:
clutch disc, pressure plate and release bearing.
Schaeffler Group Automotive Aftermarket offers help in form of a
comprehensive catalog for the complete commercial vehicle range –
so the delivery can also be carried out as quickly as possible.
Installation kit for commercial vehicle flywheels
The original equipment flywheel made of solid grey cast iron ensures
smooth operation in IVECO, MAN, Mercedes-Benz and Renault
vehicles. When replacing the clutch in vehicles from these
manufacturers, it is extremely important also to inspect the flywheel
and its pilot bearing at the same time. Defective flywheels cause
the clutch disc to wear prematurely. The LuK installation kit for
flywheels contains a shaft seal, a pilot bearing and one set each of
fastening bolts and expansion bolts.
BENEFITS:
• OE quality
• as LuK RepSet for heavy duty and light commercial vehicles
as well as buses
• as flywheel installation kit for leading manufacturers
25
A clutch type that keeps light commercial
vehicles rolling.
COMMERCIAL VEHICLES
SAC – innovative, comfortable, durable
The self-adjusting clutch (SAC) is one of the outstanding LuK innovations in the clutch
area. As its first manufacturer, LuK introduced this clutch type as original equipment
and also supplies it to the aftermarket for use in light commercial vehicles.
Self-adjusting clutch
The introduction of ever more powerful engines created demand for clutches with
higher transmission torques. This raises, in turn, the force required to actuate the
clutch pedal. The more the clutch wears during operation, the higher the force
becomes.
The SAC type clutch continuously measures the increasing release load and specifically
compensates for the diminishing thickness of the facing material. This is accomplished
by means of wedges that use centrifugal force to automatically adjust the assembly.
As a result, relatively low release forces remain constant over the entire service life
of the clutch. The continuous adjustment of the release forces also decreases wear
extending the service life.
BENEFITS:
• low release force
• less wear
• no change in geometry
> TIP:
Schaeffler Group Automotive Aftermarket
offers a special tool for the rapid and professional installation of the SAC clutch.
26
SAC tool, part no. 480 0072 10
> A clutch type that keeps light commercial vehicles rolling.
Comfort engineering for light commercial vehicles.
Dual Mass Flywheels in OE quality
The dual mass flywheel – or DMF for short – was introduced to the
market as an absolute innovation in the 1980s. Today in Europe it
is installed in one out of every four passenger cars or commercial
vehicles up to 7.5 tons. Successful in serial production, promising
in the aftermarket!
The DMF from LuK
The vibrations that inevitably occur in the drive train of a vehicle
are perceived as rattling, humming or clattering. The lower the
engine RPM, the stronger they become. To combat this problem,
LuK developed the dual mass flywheel: the DMF comprises two
masses, which can be rotated via a deep groove ball bearing up to
170° against each other. The two decoupled masses are connected
by means of a spring damper system with a very strong damping
coefficient. This minimizes unpleasant noises and provides a
comfortable ride at low RPM – which in turn allows for lower fuel
consumption.
BENEFITS:
• less vibration in the drive train
• lower noise and resonance
• reduced fuel consumption and greater economy
• longer service life of the entire drive train
> TIP:
Inspecting the dual mass flywheel during clutch
replacement is usually a very complicated matter. The
special DMF tool developed by LuK makes it possible to
carry out the most important measurements under
workshop conditions – and without having to remove the
dual mass flywheel.
27
COMMERCIAL VEHICLES
Commercial vehicles
COMMERCIAL VEHICLES
Full power from seed to harvest.
From 29 to 150 kW: tractor clutches from LuK
Tractor clutches from Schaeffler Group Automotive Aftermarket are
tailored to meet the special requirements of the user: these clutches
must not only ensure driving operation, but also often have to
power a virtually unlimited variety of machinery via the take-off
shaft. The LuK range offers the right tractor clutch for every
application – high quality and ease of operation included.
Single, double and dual-disc clutches
LuK manufactures around 250,000 tractor clutches each year for
its complete product range, making it the leading manufacturer in
the sector: it includes single and double clutches. They can be
actuated together or independently from one another and range
from 225 to 380 mm in diameter.
There are two systems: two single clutches are installed in the
tractor at different locations. One is situated between the engine
and the transmission, and the other – for the power take-off – takes
the form of an oil-filled multiple-disc clutch in the transmission.
The alternative system comprises two dry single-disc clutches
housed together in an enclosure located in between the engine
and the transmission. They use a common diaphragm spring, which
saves space, weight and cost. Regardless of whether they are
operated separately or together it always involves two clutches.
28
Torsion damper
Without effective damping tractor operation is extremely loud and
driving comfort is severely reduced, especially during extended
operation. Damper units reduce wear on the transmission and the
front PTO caused by constant vibration of the rotating parts.
Depending on the working load of the tractor, the damper is – like
all rotating components – also subject to wear. A worn damper not
only causes the tractor to make loud driving noises and handle
poorly, it can also permanently damage the transmission and the
front PTO.
LuK – specialists for torsion damping in the drive train
With more and more tractor manufacturers converting to powershift
transmissions over the past ten years, the use of a damper between
the engine and the transmission is becoming increasingly important.
LuK has always been a pioneer in this development and today offers
a broad product range specifically designed for tractor applications.
This includes axial spring dampers, wide-angle dampers and
dampers for the PTO flywheel and the front PTO. All of these
applications neutralize the torque spikes of the engine, thereby
ensuring smooth, uniform and low-noise transmission of force from
the engine to the front PTO gearbox.
BENEFIT:
• LuK damper technology for tractors increases operating comfort
for the user of the tractor under all operating conditions
Commercial vehicles
> Full power from seed to harvest.
When performance and service life matter.
The power steering pump in its current form dates back more than
80 years. Over the ensuing period the basic principle of the doublestroke vane pump has been continuously further developed. In
Europe, LuK is one of the leading brands of power steering pumps
for commercial vehicles – as original equipment and in the
independent aftermarket.
The design of power steering pumps for commercial vehicles must
ensure optimal loading of the intake chamber at high flow rates.
Made of coated material, the side plates ensure outstanding
efficiency, even at high operating pressures of up to 180 bar and
at extreme temperatures ranging as low as –40 °C and as high as
+135 °C.
Power steering pumps from LuK
95% of all power steering pumps used in power steering systems
today use double-stroke vanes as well as an integrated flow
regulation and a pressure limiting valve.
The LuK power steering pumps are quiet and lightweight and their
low bearing loads ensure a long service life.
BENEFIT:
• very good volumetric efficiency, reliable performance under high
operating pressure and extreme temperatures
> TIP:
LuK power steering pumps are subject to very low wear. For
perfect function, however, it is important to monitor and
maintain proper oil level. Along with leak-tightness of the
connections, correct operation should always be checked
during inspection. In case of problems or defects this part
must be replaced. When replacing the power steering pump
it is also absolutely essential to clean the oil circulation
system.
29
COMMERCIAL VEHICLES
Power steering pumps from LuK
An impressive portfolio
in every respect.
Transmission components from INA
COMMERCIAL VEHICLES
Commercial vehicles today offer a comfortable workplace and the
transmissions are designed accordingly. All major transmission
manufacturers rely on products by the Schaeffler Group for their
original equipment – and for good reason.
Product range in OE quality
No-name products rarely deliver what they promise and having to
recondition or replace them again prematurely very quickly
eliminates any assumed cost advantage.
30
INA also supplies essential components for the aftermarket in
original equipment quality, including main and auxiliary bearings,
synchronization elements, gearbox components and latch systems.
For transmission components you can rely on our assortment of
quality products – so the original level of comfort remains long
after repairs have been completed.
> Also for automatics: transmission components from INA.
COMMERCIAL VEHICLES
Commercial vehicles
Also for the automatic gearbox:
transmission components from INA.
Quality and durability just like the Original Equipment
About 15% of all commercial vehicles are equipped with an automatic
transmission, and that share is increasing. They include essential
components from INA that help reduce mechanical stress along the
entire drive train – most of which are also available in the
aftermarket.
Quality for the aftermarket
In addition to the large number of INA components for manual
transmissions, wear and tear parts for automatic transmissions
such as bearings are also available in the aftermarket.
They are absolutely identical to the components of the original
equipment market and of course offer the same high quality and
long service life.
31
> TIP:
Belts and pulleys wear together and
should be treated as a unit.
For this reason replace all belt drive
system parts – including all tensioner and
all idler pulleys – when repairs become
necessary. Be sure to follow the manufacturer’s recommendations and service
intervals.
Strong cooperation,
effective solutions.
COMMERCIAL VEHICLES
Belt drive system components
that withstand constant loads
Whether in construction site applications, urban traffic or under extreme temperatures,
INA belt drive system components offer impressive quality and durability: the result
of extensive product research – and of a partnership with the vehicle industry that
has grown over the course of many years.
INA belt drive systems
The belt drive system of a commercial vehicle must withstand extremely high and
long-term stress caused by, among other things, heat and dirt. This can only be
achieved through the precise interaction of high-quality and professionally installed
tensioner and idler pulleys.
The function of the tension belt is essentially determined by the auxiliaries installed.
Defective auxiliaries will always cause the tension belt to wear.
INA offers various belt tensioning units. A special catalog is available to help precisely
identify specific components. Technical brochures and assembly instructions provide
support for a professional installation. The broad spectrum of INA belt drive system
components:
• mechanically damped belt tensioner units
• hydraulically damped belt tensioner units that operate with a pressure spring in
the hydraulic element
• mechanically damped belt tensioners that use a long-arm, short-arm or cone-type
tensioner to maintain the right belt tension
• separate mechanical belt tensioners
• tensioner and idler pulleys for constant force transmission and correct belt guidance
The overrunning alternator pulley represents a special component in the belt drive
system. It is designed to reduce belt vibrations in the auxiliary drive system. It is
described in detail on the following page.
BENEFITS:
• OE quality
• comprehensive special catalog
• technical brochures
• installation instructions
32
Commercial vehicles
> Innovations from INA set the course.
Innovations from INA
set the course.
More mobility thanks to the
overrunning alternator pulley
High noise levels, vibrations, belt flutter and wear – these are only a few of the
detrimental effects that rotational irregularities of the crankshaft can have on auxiliary
system drive belts. Patented by the market leader INA in 1995, the overrunning
alternator pulley is designed to help eliminate these problems: It extends the life of
the belt ensuring the INA mobility advantage during operation.
COMMERCIAL VEHICLES
The INA overrunning alternator pulley
The constant acceleration and deceleration from ignition and compression causes
rotational irregularities in the crankshaft which the belt drive system transmits to all
auxiliary equipment.
As the component with the highest mass moment of inertia the alternator has the
greatest effect on the accessory drive. In order to decouple the alternator from the
rotational irregularities of the crankshaft INA has developed an overrunning clutch
belt pulley. It is integrated into the belt drive system and fitted to the alternator shaft.
Installed by all of the major alternator manufacturers, more than 12 million overrunning
alternator pulleys are now produced and sold each year under the INA brand.
Special tool
The overrunning alternator pulley must not be installed without the appropriate special
tool (serrated or Torx profile). The required special tool is supplied by Schaeffler
Group Automotive Aftermarket.
BENEFITS:
• extends drive belt service life up to twofold
• longer belt tensioner endurance
• smoother running accessory drives
• lower vibration levels in the passenger compartment
> TIP:
Overrunning alternator pulleys should
always be replaced when replacing belt
drive components. When each individual
component is right, then the overall result
is right too!
33
COMMERCIAL VEHICLES
Extremely well received:
valve train systems by INA.
For optimal engine maintenance in light commercial vehicles
Valve lash is caused by a thermally induced change in length and
wear. Regardless of the type of engine, it is extremely important to
eliminate any possibility of excess valve lash. This is the only way
to ensure that key performance parameters remain stable
throughout the life of the engine. For the replacement parts market
INA offers the full range of mechanical and hydraulic valve tappets
as well as rocker arm and finger follower sets for engine maintenance
in light commercial vehicles.
Valve tappets
Valve lash can be held in check with mechanical or hydraulic valve
tappets fabricated with the highest possible precision in terms of
shape, dimensions and surface quality. They reduce valve lash to
a clearly defined limit. This results in engines that deliver quiet,
economical and environmentally sound operation over the course
of a long service life. Hydraulic valve tappets require no maintenance
whatsoever: their use completely eliminates the need for adjustment
over the lifetime of the engine. Such valve tappets are developed
and manufactured by INA, the market leader in this product group.
Rocker arms and finger followers
When required for design reasons, rocker arms or finger followers
can be used to control valves. The roller bearing-mounted sheet
metal finger followers that INA introduced a few years ago are
increasingly taking the place of conventional designs. Extremely
narrow and with less moving mass, the new generation finger
follower has lower friction thanks to its roller bearing support.
Moreover, extra large protrusion ensures precise guidance along
the valve stem, and the setup of an integrated cam roller lubrication
system eliminates the need for external lubrication.
> TIP:
To ensure high quality engine maintenance in light
commercial vehicles only new valve tappets and rocker
arms or finger followers should be used. Hydraulic valve
tappets or support elements and rocker arms / finger
followers may be installed only in engines designed
accordingly.
Finger followers must always be replaced as complete
units together with their support elements!
34
Commercial vehicles
> Good for the goods, great for the business.
Good for the goods, great for the business.
Wheel bearing solutions from FAG
OE quality from the market leader
In the commercial vehicle sector FAG is a development partner to
the manufacturers and a market leader in original equipment wheel
bearing modules.
As a full-line supplier our complete commercial vehicle program
covers tapered roller bearings and wheel bearing units such as the
repair insert unit, truck hub units, truck axle modules, hub unit
offset designs, as well as seals.
FAG wheel bearings
On just a few square centimeters the individual rolling elements of
the wheel bearings support tremendous loads and load changes.
They must also withstand many external effects such as heat or
cold, which present special challenges to materials and lubrication.
High impact loads caused by poor roads only compound the
situation.
In the long run only the highest-quality components can hold up:
the commercial vehicle wheel bearings from FAG are designed and
produced for these extreme conditions. Whether supplied together
with the axle or as a replacement part in the spare parts market.
BENEFITS:
• OE quality
• development partner of vehicle manufacturers
• highest safety and availability
35
COMMERCIAL VEHICLES
These days stockkeeping is being pushed more and more onto the
road. In commercial freight haulage the entire load of up to 40 tons
rests on the wheel bearings: their perfect operation determines
whether or not a delivery arrives rapidly, on time and reliably.
Whether it involves original equipment or the spare parts market,
you and your customers are always on the safe side with commercial
vehicle wheel bearings from FAG.
New repair solution:
With FAG you always
keep your bearings.
New repair insert unit
for more efficiency
COMMERCIAL VEHICLES
As specialists for wheel bearings we drive the market. The latest
development from FAG: repair insert units, bearing components for
the hub, already pre-mounted and greased. This makes FAG the first
and only supplier to enable the repair of commercial vehicle wheel
hubs!
New FAG repair insert units
The repair insert unit consists of two tapered roller bearings which
are connected with a retaining ring after installation. Three FAG repair
insert units can be used in this way to repair about 20 hubs on more
than 700 different types of commercial vehicles from Volvo alone.
This multiple use approach also makes it possible to minimize order
processing and cut warehousing space requirements and storage
costs significantly.
For rapid and professional installation Schaeffler Group Automotive
Aftermarket offers a detailed technical brochure, installation
instructions and the required special tool.
BENEFITS:
• easier replacement
• trouble-free, convenient installation
• pre-mounted and pre-greased
• special tool included
• technical brochures and installation instructions
36
Commercial vehicles
> A well-rounded assortment covering every requirement.
A well-rounded assortment covering
every requirement.
FAG seals: over 300 items to meet every need
In addition to wheel bearings FAG also offers seals and complete
seal sets. For a trouble-free wheel bearing repair or the often
required annual brake service without wheel bearing replacement:
we have the range to suit the need!
FAG wheel bearings, seals and seal sets are offered for all wellknown commercial vehicle manufacturers as well as for trailer and
axle manufacturers.
A wheel bearing replacement or the repair of a brake assembly can
only be completely successfully with a seal or a seal kit.
With the current range of seals FAG is once again offering a new,
exemplary service for the perfect repair.
BENEFITS:
• complete range of seals
• over 300 part numbers
• for wheel bearing replacement and brake service
37
SERVI
COMMERCIAL VEHICLES
SERVICES
We’re always glad to supply more – from special
tools to product information to technical training:
our service
We provide systematic support – with efficient
advertising activities as well as AutoView, the
unique software for market research:
our marketing
We offer genuine industry highlights – from
RepXpert to PARTSLIFE up to the LuK Meister
Service: our concepts
VICES
SERVICES
PASSENGER CARS
The right parts for every vehicle.
A full assortment with your business success in mind
Offering the various product groups as complete programs is part of the success strategy of Schaeffler Group
Automotive Aftermarket. At the same time we are constantly
developing new products, creating improvements and ideas
with high value for distributors and garages. Our RepSet
for the repair of all passenger cars, commercial vehicles
and tractor models is just one example of this.
SERVICES
A summary of our current product range:
––––––––––––––––––––––––––––––––––––––––––––––––––
›› Drive technology
LuK RepSet/ LuK RepSetPro, RepSet DMF clutches for
passenger cars, commercial vehicles and tractors
––––––––––––––––––––––––––––––––––––––––––––––––––
›› Clutch environment
Concentric slave cylinders, clutch cables, pilot bearings,
guiding sleeves, high performance grease, slave cylinders,
master cylinders
––––––––––––––––––––––––––––––––––––––––––––––––––
›› Innovations
CVT, ASG, DMF, DFC, SAC
––––––––––––––––––––––––––––––––––––––––––––––––––
40
›› Engine components
Tensioner and idler pulleys, tensioner pulley SETs and
KITs, valve tappets, rocker arms and finger followers,
chain drives
––––––––––––––––––––––––––––––––––––––––––––––––––
›› Steering components
Power steering pumps, vacuum pumps
––––––––––––––––––––––––––––––––––––––––––––––––––
›› Chassis components
Wheel bearings / wheel bearing sets, seal sets
––––––––––––––––––––––––––––––––––––––––––––––––––
›› Transmission components
Gearshift systems, latching systems, bearing systems,
synchronizers, converters
––––––––––––––––––––––––––––––––––––––––––––––––––
Services
> The right solution for every garage.
The right solution for every garage.
Service ideas that generate greater efficiency at every turn
›› Special tools
›› Training courses
›› TecDoc
›› TecCom
›› Warranty/
TecWarranty
›› Logistics
›› TecCMI
information tools, efficient training and a marketing support program
designed to increase your turnover. Schaeffler Group Automotive
Aftermarket’s complete service offering is described on the following
pages.
›› Market research
›› Advertising and selling
›› Meister Service (LMS)
›› RepXpert
›› PARTSLIFE
SERVICES
Our hardware consists of premium quality parts from LuK, INA and
FAG. Our software is comprehensive support for your dealership,
your garage and your employees. First off, this means rapid and
easy placement of orders and on-time and complete delivery of the
parts ordered. But it also means new ideas to help your company
advance. To this end we have developed new communication and
41
Full service for the garage.
With this number you have even more knowledge at your fingertips
Service center + 49 (0)180 1753-333
Technical, product, repair and service information
The automobile is on the lift and you need quick advice about one
of our products? Whether clutch, drive train, valve timing system
or wheel bearings: We have the right answer. We’ll be glad to give
you the correct part number, additional product information or
comprehensive repair know-how and technical advice – quickly and
personally over the phone.
Warranty processing
You have questions about our warranty or about a specific warranty
case – here’s where you’ll find the information you need.
SERVICES
Special tools
Do you need a special tool? We offer a wide range – and you have
the choice of either purchasing it from our partners or, in some
cases, borrowing directly from us. With easy access to special tools
like centering pins and pre-tension or lateral impact instruments
as well as expert advice on tools, we facilitate your professional
repair work.
Technical training
Technically sophisticated products demand technically qualified
experts. Take advantage of our training and seminar offerings in
order to continue carrying out professional repairs rapidly and
safely in the future. We use customized modules to bring your level
of expertise up to the state of the art. Just contact our training
center.
Marketing
Effective communication wins and retains customers. We can help
you with this. Learn about our range of services designed to support
your marketing programs.
Market research and data
The better you know your market, the more successful your
marketing program will be. With data on vehicle inventories,
addresses, competitors, market potentials and other measures,
we help keep you on the right track.
Garage knowledge at its best –
www.RepXpert.com
You will find detailed product information
along with electronic garage manuals,
installation instructions, repair information
and many other valuable tips for reading
and downloading – all in our garage portal
on the Internet.
For further details see pages 46/47
42
Services
> Professional quality tools.
Professional quality tools.
Perfect installation with customized special tools
Model-specific installation tools
That’s why Schaeffler Automotive Aftermarket steps into the breach
for you here: for the installation of different self-adjusting clutches
(SACs), for example, different tools are required. Failure to use the
right tool virtually guarantees a malfunction.
SERVICES
You are the garage professional from whom the customer expects
perfect workmanship when replacing parts. We are the service
professionals from whom you expect the ideal solution. But not all
garages can stock all model-specific and cost-intensive special
tools as they might not return enough profit to offset the cost of
tying up so much capital.
Buy or borrow
You can borrow particularly cost-intensive tools from Schaeffler
Group Automotive Aftermarket. For example:
• lift equipment for the engine and transmission unit of VW T4
models
You pay only the transportation costs.
DMF tool, part no. 400 0080 10
43
Obtaining information and
placing orders is so easy!
Always hot off the press: the TecDoc CD with parts from some 240
manufacturers and suppliers. TecDoc Informations System GmbH
in Cologne, Germany, is an information exchange established in
1994 by the automotive supply industry and the German Association
of the Automotive Parts Trade (Gesamtverband Autoteile – GVA).
Today 31 German and international automotive supply firms are
partners in the company.
SERVICES
The company’s objective is to rapidly provide spare parts information
to the market. Each quarter TecDoc publishes the latest parts data
covering more than 320 brands altogether. They are published as
catalogs on CD and DVD – currently in 21 languages.
With the help of this documentation every garage can identify the
passenger car parts and commercial vehicle parts they need quickly
and reliably. Over 580,000 pictures and graphics can be called up
along with reference numbers on OE parts as supplementary
information. The system can be linked to all commonly used garage
and labor factor systems. No additional activation is required in
order to access inspection data.
Catalog CD
All LuK, INA and FAG products with complete descriptions on one CD:
all clutch components, RepSets, dual mass flywheels, pilot bearings,
high performance grease, guiding sleeves, power steering pumps,
tensioner pulley SETs and KITs, valve lash compensation elements,
overrunning alternator pulleys, wheel bearings and seal sets. For
passenger cars, commercial vehicles and agricultural machinery.
FURTHER USER BENEFITS:
• retail prices included
• catalog amendments and new products can be called up quickly
• more than 16,000 parts with more than 88,000 cross-references,
over 2,500 images and approx. 1.4 million links at the vehicle level
• published at quarterly intervals in 19 languages
44
> ORDER ADDRESS: www.tecdoc.de
Further information and TecDoc CD available from:
TecDoc Informations System GmbH
Ostmerheimer Strasse 198
D-51109 Cologne
Germany
Phone: +49 (0)221 6600-0
Fax:
+49 (0)221 6600-100
Email: [email protected]
> www.tecdoc.de
––––––––––––––––––––––––––––––––––––––––––––––––––
> LATEST NEWS
Updated daily – the data provided on the parts catalog CD
is also available on the Internet:
> www.Schaeffler-Aftermarket.com
––––––––––––––––––––––––––––––––––––––––––––––––––
> CONTACT ADDRESS
Schaeffler Group Automotive Aftermarket’s parts
catalog can be ordered via:
[email protected]
Services
> Guaranteed to satisfy customers’ wishes.
Guaranteed to satisfy customers’ wishes.
Two-year warranty – the perfect way to build customer loyalty
What is guaranteed?
You guarantee your customer that the component will function
defect-free for two years with no mileage limit. We guarantee you –
under clearly defined conditions – that we will cover the cost of a
failure that occurs during the warranty period. In the case of belt
drive system components the replacement interval of the vehicle
manufacturer must be observed.
How a warranty case is handled:
• shipping of the faulty components, including completely filled
out warranty application, carriage paid, to the addresses listed
on the right
• assessment / analytical measurement of the parts sent in to us
• test results via fax or email
• you inform your customer
• complete test report follows as hardcopy or also by email
TecWarranty
TecWarranty is available as an additional rapid and trouble-free
means of processing complaints. The user accesses the platform
via any standard commercial Internet access. The diagnosis,
processing and decision can be tracked and communicated there.
BENEFITS:
• processing is completely electronic – and therefore paperless
• rapid processing
• easy data entry directly at the computer
• optimal clarity
Our warranty does not cover ...
• handling or installation errors
• damage caused by dirt
• faulty product environment
• wrong part selection
• other causes that do not involve the product
> ADDRESSES FOR WARRANTY CASES:
––––––––––––––––––––––––––––––––––––––––––––––––––
LuK-Aftermarket Service oHG
Paul-Ehrlich-Straße 21
D-63225 Langen, Germany
Phone: +49 (0)180 1753-333
Fax:
+49 (0)6103 753-259
Email: [email protected]
––––––––––––––––––––––––––––––––––––––––––––––––––
LuK-Aftermarket Service oHG
Girlitzweg 30 / Tor 5
D-50829 Cologne, Germany
Phone: +49 (0)180 1753-333
Fax:
+49 (0)221 956444-72
Email: [email protected]
––––––––––––––––––––––––––––––––––––––––––––––––––
LuK Truckparts GmbH & Co. KG
Buchenhainweg 7
D-36452 Kaltennordheim, Germany
Phone: +49 (0)36966 774 32
Fax:
+49 (0)36966 774 67
Email: [email protected]
SERVICES
Product failures are no reason to panic, but rather an opportunity:
you see your customer personally and can now make him one of
those customers who are convinced about the quality of your work.
45
A full range of benefits – just a click away.
RepXpert – the Internet portal for garages and car dealerships
Schaeffler Automotive Aftermarket’s RepXpert Internet portal
offers the latest information for garage and car dealership
professionals – and does so in English, German, French, Spanish,
Czech and Polish:
• specifications and diagrams of vehicle parts and special tools
• failure analyses and diagnostic tips
• repair instructions, labour factors, inspection schedules and
technical data
• workshop and car dealership management
• interactive further development opportunities
• RepXpert Club: interactive online forum for the exchange of
experience and knowledge
Here’s what RepXpert offers you
RepXpert is the expert whose knowledge is always up to date.
Manuals – even CDs – are partly outdated as soon as they are
published. That’s because the processes required to produce them
take too long. RepXpert is updated daily and therefore offers timely,
detailed information covering the entire spectrum of drive system,
engine and chassis technology along with organisational and
commercial support for garage management.
SERVICES
RepXpert bonus program
Last but not least the garage portal also features a bonus program.
Garages can earn bonus points by procuring selected products of
LuK, INA and FAG from their wholesaler. The garage collects the
bonus points in its own account and then redeems them later for
fee-based technical data such as the RepXpert online catalog, for
installation instructions, inspection schedules and labor factors –
or for attractive gifts as well.
And here’s how you join the worldwide RepXpert community
The knowledge portal is open to all garages and car dealerships
within Germany and abroad. Filling out a simple online registration
with your company address and all the necessary contact data is
all it takes to join.
> TECHNICAL REQUIREMENTS
Apart from a PC all you need is access to the Internet.
> CONTACT ADDRESS
In case of questions please do not hesitate to contact us by
email at:
[email protected]
46
> www.repxpert.com
Drive system technology competence center
This competence center gathers the latest practical information
covering all aspects of drive system technology. RepXpert helps
keep technical expertise up to date at all times – for the apprentice
and the master mechanic alike. The troubleshooting support offered
in the diagnosis of technical problems, including failure analysis
and suggested solutions, is a useful tool for professionals. Helpful
technical information on the full range of drive system products
and information about repair and training options complete the
package.
Engine technology competence center
This is all about the components at the very heart of the vehicle:
the engine. How does the engine control system work? What are
the various components used to compensate valve lash? What are
the benefits of an overrunning alternator pulley? RepXpert provides
knowledge from experts for experts and supports available options
in the diagnosis, repair and training pertaining to engine technology.
Always up to date, always valuable.
Chassis technology competence center
This area is dedicated to the chassis and especially to wheel bearing
technology. Which components comprise the modern wheel bearing?
How to identify and eliminate wheel bearing damage? How to install
wheel bearings and what are the right tools to use? The chassis
technology competence center keeps you informed about the stateof-the-art at all times – so your garage runs smoothly as well.
Garage management competence center
RepXpert garage management competence center provides support
in the areas of marketing, IT, environment, garage equipment and
business management.
> How much spare capacity does the business have
left over?
RepXpert helps you calculate the potential of the garage
and compares it with the actual figures. Very easily and at
the push of a button RepXpert shows whether the business
indicators are red, yellow or green.
> A full range of benefits – just a click away.
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Services
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From market research …
From A as in ‘analysis’ to Z as in ‘zero risk’
The automotive markets are changing constantly: the range of
products is growing and the individualization of vehicles with at
the same time ever stronger platform strategies governing whole
groups of vehicles is making it increasingly difficult to maintain a
clear, complete picture of one’s own sales area. Precise information
about markets and consumers is absolutely crucial for building
solid programs around your own strategic outlines. Schaeffler
Group Automotive Aftermarket offers you the exact data you need.
What does Schaeffler Group Automotive Aftermarket market
research actually offer?
The parameters critical for your success
• sales areas (effective and targeted site planning)
• customer and sales potentials
• competitive situation
• product expansion (cross-selling)
• building customer loyalty through products and service
… are carefully collected and evaluated for you. So you know exactly
which vehicles – by model and year of construction – are registered
in your area. This data can be used to manage stock levels or
conduct mailings and special programs, or to plan and carry out
special events.
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How can Schaeffler Group Automotive Aftermarket help you?
As a globally active service provider in the vehicle repair market,
we can advise you professionally and supply this data. We call our
program AutoView and it can now be applied in 24 European
countries.
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Services
> From market research to sales success.
... to sales success.
Advertising only works when carried out professionally
In a highly competitive environment the only way to stand out is to
address your existing and potential customers in a professional
manner. The days of successful advertising drawn up on the back
of a napkin are gone forever. How you present yourself to your
customers must be every bit as professional as your dealership
and garage operations.
Schaeffler Group Automotive Aftermarket has ideas suited
to every topic!
Schaeffler Group Automotive Aftermarket offers you a full range of
attractive advertising actions in the areas of:
•
•
•
•
•
media
print advertising
sales promotion and garage equipment
sponsoring
trade fairs
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In doing so, we pay particular attention to country-specific conditions
and preferences. This perfectly honed customer approach – offered
not as a standard template, but rather on a highly individual
basis – lies at the very core of our undeniably great success: success
that easily offsets the costs. Let us advise you on the actions best
suited for you.
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From successful training ...
Competence is the basis for every repair job. That’s why the technical
knowledge must be transmitted consistently and updated
continuously – in the garage, on a distributor level and in school.
The portfolio is your personal navigation system in the world of
training and products from LuK, INA and FAG. It contains professional
training content covering the product fields
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• Drive train (LuK)
• Engine (INA)
• Chassis systems (FAG)
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Services
> From successful training to specialists.
... to specialists.
As you surely know, we are present in all of these areas with three
world-renowned brands, proven and innovative spare parts in
original equipment quality – for passenger cars, commercial vehicles
and tractors.
Out of this broad spectrum of expertise, we have developed tailormade modules to match your individual training needs:
• Module 1 (basic knowledge, including catalog
training) e.g. for marketing staff, buyers, sales
representatives …
• Module 2 (advanced training, including damage
assessment) e.g. for vocational training school
teachers, motor vehicle claims adjusters …
• Module 3 (complete training) e.g. for motor vehicle master
mechanics, technicians, mechatronic technicians, trainees …
This means: you can select just the right training module for the
category of vehicle and product that you need.
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> Conclusion
The competent software of our training program goes
together with the high-quality hardware of our products.
Ensuring it keeps paying off for you in the future too.
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The pipeline is always full: warehouse logistics.
Clever warehousing keeps costs in check
Storage requires space, incurs administrative costs and ties up
capital. When the wrong products sit on the shelf and only gather
dust things get really expensive. Money could be invested better
elsewhere. Managing storage cleverly can save a great deal of
money. Schaeffler Group Automotive Aftermarket helps you optimize
your warehousing operations along with your order entry and
delivery processes. Inventories are adjusted to match the actual
need in your sales area according to vehicle type, age and model.
In doing so we also take the actual number of vehicles into account.
Shelf warmers or unused parts are removed, thereby holding the
stock level as low as possible. This can save you a lot of money.
TecCom order placement platform for the automotive aftermarket
TecCom enables you to place urgent or stock replenishment orders
electronically. Along with automated order processing, the system
is also able to send order confirmations, delivery notices and
invoices electronically.
> Further information on TecCom is available from:
TecCom GmbH · Edisonstraße 4
D-85716 Unterschleißheim, Germany
Phone: +49(0)89/321216-0
Help desk 0180/2832266*
Email: [email protected]
> www.teccom.de
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* 6 ct/min. per call; other rates can apply for calls
from mobile phone networks.
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TecCMI support for warehouse optimization
As a new service we now offer TecCMI (collaborative managed
inventory) for the joint optimization of the entire supply chain.
TecCMI supports the planning and forecasting processes. It can be
used to reduce inventories and increase supply capacities.
Your warehouse logistics benefits:
• Improved stock range and parts availability – depending on
customer status, Schaeffler Group Automotive Aftermarket takes
over your complete inventory management or provides you with
warehouse management modules. In either case you receive
comprehensive training and instructions on optimal warehouse
management.
• Online connection to suppliers for rush orders
• Optimized order processing (email, dial-up, TecCom)
• Implementation of a market-based, needs-oriented dispatch
system
• Reduced warehouse and inventory costs
• Rapid booking of incoming goods by means of electronic barcoding
• Accelerated invoice checking/auditing by means of electronic
invoice transfer
• TecCMI solution for optimized warehousing
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> Economical disposal with PARTSLIFE.
Service ideas for the workshop.
Environmentally sound disposal of parts in a way that meets the
industry’s needs
As a solution for the motor vehicle industry
PARTSLIFE focuses together with its
contract disposal providers on:
• waste prevention / recycling
• waste disposal
• consulting
• representation of interests
Our company
PARTSLIFE is an initiative of the independent spare parts market
with more than 50 contractually bound system partners from
industry and trade.
PARTSLIFE assumes responsibility for the disposal and recycling
of the products of these vehicle parts manufacturers and dealers
in order to ensure compliance with legal requirements, e.g. the
End of Life Vehicle Directive and the Closed Substance Cycle Waste
Management Act.
PARTSLIFE currently has, with its contract disposal providers, a
nationwide disposal network with 100 locations in Germany.
Other PARTSLIFE services:
• environmental management and consulting
• PVS – PARTSLIFE packaging disposal service
• return of old parts
• comprehensive special disposal actions
• compliance with the provisions of the German Electrical and
Electronic Equipment Act (ElektroG)
• separator service – legal security in drainage and environmental
protection
> Benefits for the garage:
• reduced workload and cost
• secure legal basis for the garage
• pricing security
• advertisement for the garage
• always up to date
• always under control
• free-of-charge waste balance included with complete
disposal
• free-of-charge disposal of packaging upon separate
request
More information available at:
> www.partslife.com
LuK Meister Service (LMS)
A high level of technical expertise is indispensable
for independent garages. That’s why Schaeffler
Group Automotive Aftermarket provides
specifically targeted support with its detailed
garage concept, LMS. Partner garages are given specific training
and information relative to clutch technology.
A sure sign of clutch know-how
The black-and-yellow LMS symbol identifies the garage as a
competent partner in the field of clutch technology. This striking
insignia stands for a partnership program that has been in successful
operation for many years now. More than 700 workshops
in eight European countries are taking advantage of it.
LMS partner businesses receive:
• extensive know-how of a clutch manufacturer with global
operations
• comprehensive training and advanced training offer
• technical information
• market research data, marketing and advertising measures
• inventory management support
• coverage of goods and services under warranty
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More competence through LuK Meister Service
A partner workshop should meet the following requirements:
• good internal and external image
• separate customer service area
• one motor vehicle master mechanic and two
mechanics/journeymen
• two lifts/pits and one other workstation
• basic inventory of special clutch tools
• willingness/availability to attend training courses
• willingness to prominently install the illuminated LMS insignia
indicating professional clutch replacement
• willingness to actively implement the LuK Meister Service concept
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Phone: +49 (0) 180 1753-333
Fax:
+49 (0) 6103 753-295
E-Mail: [email protected]
www.Schaeffler-Aftermarket.com