contrato de adesão a serviços
de comunicações eletrónicas
.PE$
A preencher pelo MEO
%BUBQSPWÈWFMEFJOTUBMBÎÍP
/WFOEB135
Canal
Nº Cliente
7FOEFEPS
1. IDENTIFICAÇÃO DO CLIENTE preenchimentPPCSJHatório
Nome
$$JEBEÍP#*1BTTBQPSUF
$POUSJCVJOUF
.PSBEBEF*OTUBMBÎÍP
EPNJDÓMJPDPOWFODJPOBEP
QBSBFOWJPEFOPUJmDBÎÜFT
-PDBMJEBEF
$ØE1PTUBM
Telemóvel
&NBJM
contacto
2. INFORMAÇÃO EXCLUSIVA PARA CLIENTES EMPRESARIAIS QSFFODIJNFOUPPCSJHBUØSJP
$"&
$ØEJHPBDFTTP$FSU1FSNBOFOUF
Administrador de Conta
Nome
$$JEBEÍP
#*1BTTBQPSUF
$POUSJCVJOUF
Telemóvel
&NBJM
O"ENJOJTUSBEPSEF$POUBÏVNBDSFEFODJBÎÍPFYDMVTJWBFPCSJHBUØSJBQBSBDMJFOUFTFNQSFTBSJBJT$POTVMUF"OFYP*ËT$POEJÎÜFT(FSBJTEF1SFTUBÎÍPEF
4FSWJÎPTEF$PNVOJDBÎÜFT&MFUSØOJDBT
3. FATURA
1BSBBEFSJSËGBUVSBFMFUSØOJDB
JOEJRVFPTFVFNBJM
4FOÍPBEFSJSËGBUVSBFMFUSØOJDBJSÈSFDFCFSBGBUVSBFNQBQFMOBNPSBEBEFJOTUBMBÎÍP1BSBSFDFCFSOPVUSBNPSBEBQSFFODIBDBNQPTBCBJYP
.PSBEB
-PDBMJEBEF
$ØE1PTUBM
4. PRODUTOS E SERVIÇOS
4.1 VOZ
1SFUFOEFBEFSJSBPTFSWJÎPEF7P[
Sim
Não (passe para o ponto 4.2)
4FKÈUJWFSOUFMFGPOFJOEJRVFPBRVJ
5BSJGÈSJP
1PEFBEJDJPOBSGBDJMJEBEFTBPTFVUFMFGPOFDPNP7PJDF.BJM3FFODBNJOIBNFOUPEF$IBNBEBTPV*EFOUJmDBÎÍPEP/ÞNFSP$IBNBEPSFOUSFPVUSBT1BSBBEFSJSPVQBSBNBJTJOGPSNBÎÜFTWJTJUFNFPQU
*OEJRVFPOMJOIBTQSFUFOEJEBT
-JOIBUFMFGØOJDBTJNQMFTBOBMØHJDB
-JOIBUFMFGØOJDB%JHJUBM3%*4
"DFTTP7PJ1*OUFSOFU
71/
Acesso Básico
MSN
(BNBTEF%%*T
(BNBTEF%%*T
"DFTTP#ÈTJDP1MVT
MSN
(BNBTEF%%*T
Acesso Meio Primário
$BOBJTBEJDJPOBJT
(BNBTEF%%*T
Acesso Primário
(BNBTEF%%*T
(BNBTEF%%*T
4FPQUBSQPSBDFTTPTDPN%%*TQPSGBWPSHBSBOUBRVFBDFOUSBMUFMFGØOJDBRVFWBJTVQPSUBSPTFSWJÎPÏDPNQBUÓWFMDPNBDFTTPQPOUPBQPOUP1BSBNBJTJOGPSNBÎÜFTDPOTVMUFQUFNQSFTBTQU
Detalhe de Fatura das Chamadas Telefónicas
"TTJOBMFPOÓWFMEFEFUBMIFEBTDIBNBEBTUFMFGØOJDBTQSFUFOEJEP$BTPOÍPBTTJOBMFTFSÈEJTQPOJCJMJ[BEPPEFUBMIFEFOÓWFM
01.14
ORIGINAL
Mod.C/1001786
/*1$t$3$EF-JTCPBtCapital Social € 1.150.000.000,00
/ÓWFM
$POUÏNPTUPUBJTEFDIBNBEBTFPTWBMPSFTQPSUJQPEFDPNVOJDBÎÜFT
/ÓWFM
$POUÏNPEFUBMIFEFDBEBDIBNBEBJOEJDBOEPQPSPSEFNDSPOPMØHJDBPTFVUJQPSFTQFUJWPDVTUPIPSBEBDIBNBEBFEVSBÎÍPEBNFTNB
/ÓWFM
$POUÏNPEFUBMIFEFDBEBDIBNBEBJOEJDBOEPQPSPSEFNDSPOPMØHJDBPTFVUJQPPOÞNFSPDIBNBEPSFTQFUJWPDVTUPIPSBEBDIBNBEBFEVSBÎÍPEBNFTNB
/ÓWFM
$PSSFTQPOEFBPEFUBMIFEFOÓWFMPNJUJOEPPTÞMUJNPTRVBUSPEÓHJUPTEPTOÞNFSPTDIBNBEPT
Serviços de Audiotexto
1SFUFOEFPBDFTTPBTFSWJÎPTEFBVEJPUFYUP
/PTUFSNPTEBMFJFNDBTPEFOÍPQSFFODIJNFOUPTFSÈCBSSBEPPBDFTTPBPTTFSWJÎPTEFBVEJPUFYUP0BDFTTPEFWFTFSFYQSFTTBNFOUFTPMJDJUBEPBTTJOBMBOEPBCBJYP
(FSBM
607 (Televoto)
7FOEBT
$PODVSTPT1BTTBUFNQPT
&SØUJDPT
Não será vedado o acesso a serviços internacionais de natureza idêntica.
Serviços Informativos e Listas FNDBTPEFOÍPQSFFODIJNFOUPOÍPIBWFSÈEJWVMHBÎÍPEPTEBEPT
"VUPSJ[BBEJWVMHBÎÍPEPTTFVTEBEPT
/PTFSWJÎPEFJOGPSNBÎÜFTEPTFSWJÎPVOJWFSTBMo
Não
Sim. Nome e telefone
4JN/PNFUFMFGPOFFNPSBEB
/BMJTUBUFMFGØOJDBEPTFSWJÎPVOJWFSTBM
Não
Sim. Nome e telefone
4JN/PNFUFMFGPOFFNPSBEB
/PT4FSWJÎPTEF*OGPSNBÎÜFTEB15$PNVOJDBÎÜFT
Não
Sim. Nome e telefone
4JN/PNFUFMFGPOFFNPSBEB
PT Comunicações, S.A.SFEF3VB"OESBEF$PSWP-JTCPB1PSUVHBM
ptempresas.pt
4FSFTQPOEFVBmSNBUJWBNFOUFËRVFTUÍPBOUFSJPSQPEFSÈJOEJDBSVNOPNFBEJDJPOBMQBSBPTFSWJÎPJOGPSNBUJWPEB15$PNVOJDBÎÜFT
Sim. Nome e telefone
Não
/BT-JTUBT5FMFGØOJDBT1ÈHJOBT"NBSFMBT(VJBT$PODFMIJBTF1"*
EB15$PNVOJDBÎÜFT
4FSFTQPOEFVBmSNBUJWBNFOUFËRVFTUÍPBOUFSJPSJOEJRVFPOPNFQBSBmHVSBÎÍPOBT-JTUBT5FMFGØOJDBT
4JN/PNFUFMFGPOFFNPSBEB
"VUPSJ[BBEJWVMHBÎÍPEPTTFVTEBEPTQFTTPBJTDPOTUBOUFTEBTMJTUBTFEPTTFSWJÎPTEFJOGPSNBÎÜFTEP4FSWJÎP6OJWFSTBMFEB15$PNVOJDBÎÜFTDVKBQFTRVJTB
OÍPUFOIBQPSCBTFPOPNFNBTTJNPOÞNFSPEFUFMFGPOFPVBNPSBEB
Não
Sim
²HBSBOUJEBBPDMJFOUFBQPTTJCJMJEBEFEFWFSJmDBSDPSSJHJSBMUFSBSPVSFUJSBSPTEBEPT
JODMVÓEPTOBTMJTUBTBQVCMJDBSEJWVMHBSEFWFOEPPDMJFOUFQBSBPFGFJUPOPUJmDBSQPS
FTDSJUPBFOUJEBEFSFTQPOTÈWFMQFMBMJTUBUFMFGØOJDBEPTFSWJÎPVOJWFSTBM
4.2. TELEVISÃO
1SFUFOEFBEFSJSBPTFSWJÎPEF5FMFWJTÍP
ADSL
FIBRA
/ÍPQBTTFQBSBPQPOUP
Sim
SATÉLITE
Pacote
/.&0#PYFTQSFUFOEJEBT
$PNHSBWBÎÍP
&RVJQBNFOUP
Compra
1BSBDMJFOUFT/FHØDJP
3FTUBVSBÎÍP
4FNHSBWBÎÍP
"MVHVFS
*OTUBMBÎÍP
/-VHBSFT
"VUPJOTUBMBÎÍP
*OTUBMBÎÍPBTTJTUJEB
/5PNBEBT
Corporativos
Detalhe de Fatura do Videoclube
"TTJOBMFPOÓWFMEFEFUBMIFEPWJEFPDMVCFQSFUFOEJEP&NDBTPEFOÍPQSFFODIJNFOUPOÍPTFSÈEJTQPOJCJMJ[BEPEFUBMIF
/ÍPEFUBMIBEB
JOEJDBWBMPSUPUBMEFWJEFPDMVCF
%FUBMIBEB
JOEJDBEBUBIPSBFUÓUVMPEPBMVHVFS
%FUBMIBEBDPNTVQSFTTÍPEPT
DPOUFÞEPTQBSBBEVMUPT
4.3. INTERNET
1SFUFOEFBEFSJSBPTFSWJÎPEF*OUFSOFU
Sim
Não (passe para o ponto 5)
4FKÈUJWFSOÞNFSPEFUFMFGPOFQBSBBUJWBÎÍPEPTFSWJÎP*OUFSOFUJOEJRVFPBRVJ
5JQPEFMJOIB
"%4-
Tarifário
0QÎÜFTFYDMVTJWBT/FU1MVT
*1'JYP
*OTUBMBÎÍPTFSWJÎP
"VUPJOTUBMBÎÍP
&RVJQBNFOUP
Base
1MVT
%JHJUBM3%*4
BQFOBT/FU1MVT
Simples
'*#3"
$PNJOTUBMBÎÍP&RVJQBNFOUP
Sim
Não
*OTUBMBÎÍP"TTJTUJEB
5. TRATAMENTO E COMUNICAÇÃO DE DADOS PESSOAIS E DE TRÁFEGO preenchimentPGBDVMUBUJWP
&NDBTPEFOÍPQSFFODIJNFOUPIBWFSÈUSBUBNFOUPEPTEBEPTQBSBPTmOTJOEJDBEPT&YDMVTJWPQBSBDMJFOUFTSFTJEFODJBJT
0QÜFTFBPUSBUBNFOUPEPTTFVTEBEPTQFTTPBJTQFMB15$PNVOJDBÎÜFTQBSBBDPNFSDJBMJ[BÎÍPEFQSPEVUPTFTFSWJÎPTFQBSBmOTEF
NBSLFUJOHJODMVJOEPQPSFYFNQMPDPOUBDUPTQPS4.4..4FDPSSFJPFMFUSØOJDP
Não
Sim
Não
Sim
Não
Sim
Não
Sim
&NDBTPEFOÍPQSFFODIJNFOUPOÍPIBWFSÈUSBUBNFOUPPVDPNVOJDBÎÍPEPTEBEPTQBSBPTmOTJOEJDBEPT
0QÜFTFËUSBOTNJTTÍPEPTTFVTEBEPTQFTTPBJTBRVBMRVFSFOUJEBEFEP(SVQP15QBSBBDPNFSDJBMJ[BÎÍPEFQSPEVUPTFTFSWJÎPTFQBSB
mOTEFNBSLFUJOHJODMVJOEPQPSFYFNQMPDPOUBDUPTQPS4.4..4FDPSSFJPFMFUSØOJDP
"VUPSJ[BBUSBOTNJTTÍPEPTTFVTEBEPTBUFSDFJSPTQBSBQVCMJDBÎÍPEFMJTUBTFTFSWJÎPTJOGPSNBUJWPT
0QÜFTFBPUSBUBNFOUPFËUSBOTNJTTÍPBRVBMRVFSFOUJEBEFEP(SVQP15EPTTFVTEBEPTEFUSÈGFHP(a)EFMPDBMJ[BÎÍPC
EFDPOTVNPPV
QFSmM(c)QBSBBDPNFSDJBMJ[BÎÍPEFQSPEVUPTFTFSWJÎPTFQBSBmOTEFQSFTUBÎÍPEFTFSWJÎPTEFWBMPSBDSFTDFOUBEPE
(a)%BEPTEFUSÈGFHPOPVJEFOUJmDBÎÍPFOEFSFÎPFUJQPEFQPTUPEPBTTJOBOUFOUPUBMEFVOJEBEFTBDPCSBSQBSBPQFSÓPEPEFDPOUBHFNCFNDPNPPUJQPIPSBEFJOÓDJPFEVSBÎÍPEFDPNVOJDBÎÜFTPVPWPMVNFEF
EBEPTUSBOTNJUJEPTEBUBEBDPNVOJDBÎÍPPVTFSWJÎPFODIBNBEPPVUSBTJOGPSNBÎÜFTSFMBUJWBTBQBHBNFOUPTUBJTDPNPQBHBNFOUPTBEJBOUBEPTQBHBNFOUPTBQSFTUBÎÜFTDPSUFTEFMJHBÎÍPFBWJTPT(b)%BEPTEF
MPDBMJ[BÎÍPMPDBMJ[BÎÍPHFPHSÈmDBEPBDFTTP(c) %BEPTEFDPOTVNPPVQFSmMBEFTÍPFWJTVBMJ[BÎÍPEFDBOBJTEFUFMFWJTÍPFTFSWJÎPTBEJDJPOBJTBMVHVFSEFWÓEFPTEBEPTEFBVEJÐODJBTHSBWBÎÜFTEFDPOUFÞEPTUFMFWJTJWPT
(d)4FSWJÎPTEFWBMPSBDSFTDFOUBEPTFSWJÎPTJOGPSNBUJWPTMÞEJDPTPVPVUSPTQSFTUBEPTNFEJBOUFBBOÈMJTFEFEBEPTEFUSÈGFHPPVEFMPDBMJ[BÎÍPRVFEJTQPOJCJMJ[BNJOGPSNBÎÜFTÞUFJTFEFWBMPSBDSFTDFOUBEP
6. OBSERVAÇÕES
7. AUTORIZAÇÃO DE PAGAMENTO POR DÉBITO DIRETO
01.14
ORIGINAL
Mod.C/1001786
/*1$t$3$EF-JTCPBtCapital Social € 1.150.000.000,00
&TUBBVUPSJ[BÎÍPQFSNJUFRVFPTFV#BODPEFCJUFBTVBDPOUBEFBDPSEPDPNBTJOTUSVÎÜFTEB15$PNVOJDBÎÜFT"BVUPSJ[BÎÍPOÍPQSPEV[FGFJUPTJNFEJBUPT
&TUBGPSNBEFQBHBNFOUPFTUÈEJTQPOÓWFMQBSBCBODPTEFQBÓTFTEB6OJÍP&VSPQFJB*TMÉOEJB-JFDIUFOTUFJO/PSVFHB4VÓÎBF.ØOBDP
/PNFEPUJUVMBS
EBDPOUBCBODÈSJB
IBAN
&TQBÎPTBEJDJPOBJTQBSB*#"/OÍP15
BIC
Banco
0CSJHBUØSJPOPDBTPEF*#"/OÍP15
"TTJOBUVSBEPUJUVMBSEBDPOUBCBODÈSJBDPOGPSNFDPOTUBOBmDIBEPCBODP
8. ASSINATURA
Tomei conhecimento das Condições Gerais e Específicas de Prestação de Serviços de Comunicações Eletrónicas da PT Comunicações, às quais dou o
meu acordo e declaro ter recebido, nesta data, uma cópia deste contrato.
Data
"TTJOBUVSBEPDMJFOUFDPOGPSNF$$JEBEÍP#*1BTTBQPSUF
PT Comunicações, S.A.SFEF3VB"OESBEF$PSWP-JTCPB1PSUVHBM
ptempresas.pt
contrato de adesão a serviços
de comunicações eletrónicas
.PE$
A preencher pelo MEO
%BUBQSPWÈWFMEFJOTUBMBÎÍP
/WFOEB135
Canal
Nº Cliente
7FOEFEPS
1. IDENTIFICAÇÃO DO CLIENTE preenchimentPPCSJHatório
Nome
$$JEBEÍP#*1BTTBQPSUF
$POUSJCVJOUF
.PSBEBEF*OTUBMBÎÍP
EPNJDÓMJPDPOWFODJPOBEP
QBSBFOWJPEFOPUJmDBÎÜFT
-PDBMJEBEF
$ØE1PTUBM
Telemóvel
&NBJM
contacto
2. INFORMAÇÃO EXCLUSIVA PARA CLIENTES EMPRESARIAIS QSFFODIJNFOUPPCSJHBUØSJP
$"&
$ØEJHPBDFTTP$FSU1FSNBOFOUF
Administrador de Conta
Nome
$$JEBEÍP
#*1BTTBQPSUF
$POUSJCVJOUF
Telemóvel
&NBJM
O"ENJOJTUSBEPSEF$POUBÏVNBDSFEFODJBÎÍPFYDMVTJWBFPCSJHBUØSJBQBSBDMJFOUFTFNQSFTBSJBJT$POTVMUF"OFYP*ËT$POEJÎÜFT(FSBJTEF1SFTUBÎÍPEF
4FSWJÎPTEF$PNVOJDBÎÜFT&MFUSØOJDBT
3. FATURA
1BSBBEFSJSËGBUVSBFMFUSØOJDB
JOEJRVFPTFVFNBJM
4FOÍPBEFSJSËGBUVSBFMFUSØOJDBJSÈSFDFCFSBGBUVSBFNQBQFMOBNPSBEBEFJOTUBMBÎÍP1BSBSFDFCFSOPVUSBNPSBEBQSFFODIBDBNQPTBCBJYP
.PSBEB
-PDBMJEBEF
$ØE1PTUBM
4. PRODUTOS E SERVIÇOS
4.1 VOZ
1SFUFOEFBEFSJSBPTFSWJÎPEF7P[
Sim
Não (passe para o ponto 4.2)
4FKÈUJWFSOUFMFGPOFJOEJRVFPBRVJ
5BSJGÈSJP
1PEFBEJDJPOBSGBDJMJEBEFTBPTFVUFMFGPOFDPNP7PJDF.BJM3FFODBNJOIBNFOUPEF$IBNBEBTPV*EFOUJmDBÎÍPEP/ÞNFSP$IBNBEPSFOUSFPVUSBT1BSBBEFSJSPVQBSBNBJTJOGPSNBÎÜFTWJTJUFNFPQU
*OEJRVFPOMJOIBTQSFUFOEJEBT
-JOIBUFMFGØOJDBTJNQMFTBOBMØHJDB
-JOIBUFMFGØOJDB%JHJUBM3%*4
"DFTTP7PJ1*OUFSOFU
71/
Acesso Básico
MSN
(BNBTEF%%*T
(BNBTEF%%*T
"DFTTP#ÈTJDP1MVT
MSN
(BNBTEF%%*T
Acesso Meio Primário
$BOBJTBEJDJPOBJT
(BNBTEF%%*T
Acesso Primário
(BNBTEF%%*T
(BNBTEF%%*T
4FPQUBSQPSBDFTTPTDPN%%*TQPSGBWPSHBSBOUBRVFBDFOUSBMUFMFGØOJDBRVFWBJTVQPSUBSPTFSWJÎPÏDPNQBUÓWFMDPNBDFTTPQPOUPBQPOUP1BSBNBJTJOGPSNBÎÜFTDPOTVMUFQUFNQSFTBTQU
Detalhe de Fatura das Chamadas Telefónicas
"TTJOBMFPOÓWFMEFEFUBMIFEBTDIBNBEBTUFMFGØOJDBTQSFUFOEJEP$BTPOÍPBTTJOBMFTFSÈEJTQPOJCJMJ[BEPPEFUBMIFEFOÓWFM
01.14
DUPLICADO
Mod.C/1001786
/*1$t$3$EF-JTCPBtCapital Social € 1.150.000.000,00
/ÓWFM
$POUÏNPTUPUBJTEFDIBNBEBTFPTWBMPSFTQPSUJQPEFDPNVOJDBÎÜFT
/ÓWFM
$POUÏNPEFUBMIFEFDBEBDIBNBEBJOEJDBOEPQPSPSEFNDSPOPMØHJDBPTFVUJQPSFTQFUJWPDVTUPIPSBEBDIBNBEBFEVSBÎÍPEBNFTNB
/ÓWFM
$POUÏNPEFUBMIFEFDBEBDIBNBEBJOEJDBOEPQPSPSEFNDSPOPMØHJDBPTFVUJQPPOÞNFSPDIBNBEPSFTQFUJWPDVTUPIPSBEBDIBNBEBFEVSBÎÍPEBNFTNB
/ÓWFM
$PSSFTQPOEFBPEFUBMIFEFOÓWFMPNJUJOEPPTÞMUJNPTRVBUSPEÓHJUPTEPTOÞNFSPTDIBNBEPT
Serviços de Audiotexto
1SFUFOEFPBDFTTPBTFSWJÎPTEFBVEJPUFYUP
/PTUFSNPTEBMFJFNDBTPEFOÍPQSFFODIJNFOUPTFSÈCBSSBEPPBDFTTPBPTTFSWJÎPTEFBVEJPUFYUP0BDFTTPEFWFTFSFYQSFTTBNFOUFTPMJDJUBEPBTTJOBMBOEPBCBJYP
(FSBM
607 (Televoto)
7FOEBT
$PODVSTPT1BTTBUFNQPT
&SØUJDPT
Não será vedado o acesso a serviços internacionais de natureza idêntica.
Serviços Informativos e Listas FNDBTPEFOÍPQSFFODIJNFOUPOÍPIBWFSÈEJWVMHBÎÍPEPTEBEPT
"VUPSJ[BBEJWVMHBÎÍPEPTTFVTEBEPT
/PTFSWJÎPEFJOGPSNBÎÜFTEPTFSWJÎPVOJWFSTBMo
Não
Sim. Nome e telefone
4JN/PNFUFMFGPOFFNPSBEB
/BMJTUBUFMFGØOJDBEPTFSWJÎPVOJWFSTBM
Não
Sim. Nome e telefone
4JN/PNFUFMFGPOFFNPSBEB
/PT4FSWJÎPTEF*OGPSNBÎÜFTEB15$PNVOJDBÎÜFT
Não
Sim. Nome e telefone
4JN/PNFUFMFGPOFFNPSBEB
PT Comunicações, S.A.SFEF3VB"OESBEF$PSWP-JTCPB1PSUVHBM
ptempresas.pt
4FSFTQPOEFVBmSNBUJWBNFOUFËRVFTUÍPBOUFSJPSQPEFSÈJOEJDBSVNOPNFBEJDJPOBMQBSBPTFSWJÎPJOGPSNBUJWPEB15$PNVOJDBÎÜFT
Sim. Nome e telefone
Não
/BT-JTUBT5FMFGØOJDBT1ÈHJOBT"NBSFMBT(VJBT$PODFMIJBTF1"*
EB15$PNVOJDBÎÜFT
4FSFTQPOEFVBmSNBUJWBNFOUFËRVFTUÍPBOUFSJPSJOEJRVFPOPNFQBSBmHVSBÎÍPOBT-JTUBT5FMFGØOJDBT
4JN/PNFUFMFGPOFFNPSBEB
"VUPSJ[BBEJWVMHBÎÍPEPTTFVTEBEPTQFTTPBJTDPOTUBOUFTEBTMJTUBTFEPTTFSWJÎPTEFJOGPSNBÎÜFTEP4FSWJÎP6OJWFSTBMFEB15$PNVOJDBÎÜFTDVKBQFTRVJTB
OÍPUFOIBQPSCBTFPOPNFNBTTJNPOÞNFSPEFUFMFGPOFPVBNPSBEB
Não
Sim
²HBSBOUJEBBPDMJFOUFBQPTTJCJMJEBEFEFWFSJmDBSDPSSJHJSBMUFSBSPVSFUJSBSPTEBEPT
JODMVÓEPTOBTMJTUBTBQVCMJDBSEJWVMHBSEFWFOEPPDMJFOUFQBSBPFGFJUPOPUJmDBSQPS
FTDSJUPBFOUJEBEFSFTQPOTÈWFMQFMBMJTUBUFMFGØOJDBEPTFSWJÎPVOJWFSTBM
4.2. TELEVISÃO
1SFUFOEFBEFSJSBPTFSWJÎPEF5FMFWJTÍP
ADSL
FIBRA
/ÍPQBTTFQBSBPQPOUP
Sim
SATÉLITE
Pacote
/.&0#PYFTQSFUFOEJEBT
$PNHSBWBÎÍP
&RVJQBNFOUP
Compra
1BSBDMJFOUFT/FHØDJP
3FTUBVSBÎÍP
4FNHSBWBÎÍP
"MVHVFS
*OTUBMBÎÍP
/-VHBSFT
"VUPJOTUBMBÎÍP
*OTUBMBÎÍPBTTJTUJEB
/5PNBEBT
Corporativos
Detalhe de Fatura do Videoclube
"TTJOBMFPOÓWFMEFEFUBMIFEPWJEFPDMVCFQSFUFOEJEP&NDBTPEFOÍPQSFFODIJNFOUPOÍPTFSÈEJTQPOJCJMJ[BEPEFUBMIF
/ÍPEFUBMIBEB
JOEJDBWBMPSUPUBMEFWJEFPDMVCF
%FUBMIBEB
JOEJDBEBUBIPSBFUÓUVMPEPBMVHVFS
%FUBMIBEBDPNTVQSFTTÍPEPT
DPOUFÞEPTQBSBBEVMUPT
4.3. INTERNET
1SFUFOEFBEFSJSBPTFSWJÎPEF*OUFSOFU
Sim
Não (passe para o ponto 5)
4FKÈUJWFSOÞNFSPEFUFMFGPOFQBSBBUJWBÎÍPEPTFSWJÎP*OUFSOFUJOEJRVFPBRVJ
5JQPEFMJOIB
"%4-
Tarifário
0QÎÜFTFYDMVTJWBT/FU1MVT
*1'JYP
*OTUBMBÎÍPTFSWJÎP
"VUPJOTUBMBÎÍP
&RVJQBNFOUP
Base
1MVT
%JHJUBM3%*4
BQFOBT/FU1MVT
Simples
'*#3"
$PNJOTUBMBÎÍP&RVJQBNFOUP
Sim
Não
*OTUBMBÎÍP"TTJTUJEB
5. TRATAMENTO E COMUNICAÇÃO DE DADOS PESSOAIS E DE TRÁFEGO preenchimentPGBDVMUBUJWP
&NDBTPEFOÍPQSFFODIJNFOUPIBWFSÈUSBUBNFOUPEPTEBEPTQBSBPTmOTJOEJDBEPT&YDMVTJWPQBSBDMJFOUFTSFTJEFODJBJT
0QÜFTFBPUSBUBNFOUPEPTTFVTEBEPTQFTTPBJTQFMB15$PNVOJDBÎÜFTQBSBBDPNFSDJBMJ[BÎÍPEFQSPEVUPTFTFSWJÎPTFQBSBmOTEF
NBSLFUJOHJODMVJOEPQPSFYFNQMPDPOUBDUPTQPS4.4..4FDPSSFJPFMFUSØOJDP
Não
Sim
Não
Sim
Não
Sim
Não
Sim
&NDBTPEFOÍPQSFFODIJNFOUPOÍPIBWFSÈUSBUBNFOUPPVDPNVOJDBÎÍPEPTEBEPTQBSBPTmOTJOEJDBEPT
0QÜFTFËUSBOTNJTTÍPEPTTFVTEBEPTQFTTPBJTBRVBMRVFSFOUJEBEFEP(SVQP15QBSBBDPNFSDJBMJ[BÎÍPEFQSPEVUPTFTFSWJÎPTFQBSB
mOTEFNBSLFUJOHJODMVJOEPQPSFYFNQMPDPOUBDUPTQPS4.4..4FDPSSFJPFMFUSØOJDP
"VUPSJ[BBUSBOTNJTTÍPEPTTFVTEBEPTBUFSDFJSPTQBSBQVCMJDBÎÍPEFMJTUBTFTFSWJÎPTJOGPSNBUJWPT
0QÜFTFBPUSBUBNFOUPFËUSBOTNJTTÍPBRVBMRVFSFOUJEBEFEP(SVQP15EPTTFVTEBEPTEFUSÈGFHP(a)EFMPDBMJ[BÎÍPC
EFDPOTVNPPV
QFSmM(c)QBSBBDPNFSDJBMJ[BÎÍPEFQSPEVUPTFTFSWJÎPTFQBSBmOTEFQSFTUBÎÍPEFTFSWJÎPTEFWBMPSBDSFTDFOUBEPE
(a)%BEPTEFUSÈGFHPOPVJEFOUJmDBÎÍPFOEFSFÎPFUJQPEFQPTUPEPBTTJOBOUFOUPUBMEFVOJEBEFTBDPCSBSQBSBPQFSÓPEPEFDPOUBHFNCFNDPNPPUJQPIPSBEFJOÓDJPFEVSBÎÍPEFDPNVOJDBÎÜFTPVPWPMVNFEF
EBEPTUSBOTNJUJEPTEBUBEBDPNVOJDBÎÍPPVTFSWJÎPFODIBNBEPPVUSBTJOGPSNBÎÜFTSFMBUJWBTBQBHBNFOUPTUBJTDPNPQBHBNFOUPTBEJBOUBEPTQBHBNFOUPTBQSFTUBÎÜFTDPSUFTEFMJHBÎÍPFBWJTPT(b)%BEPTEF
MPDBMJ[BÎÍPMPDBMJ[BÎÍPHFPHSÈmDBEPBDFTTP(c) %BEPTEFDPOTVNPPVQFSmMBEFTÍPFWJTVBMJ[BÎÍPEFDBOBJTEFUFMFWJTÍPFTFSWJÎPTBEJDJPOBJTBMVHVFSEFWÓEFPTEBEPTEFBVEJÐODJBTHSBWBÎÜFTEFDPOUFÞEPTUFMFWJTJWPT
(d)4FSWJÎPTEFWBMPSBDSFTDFOUBEPTFSWJÎPTJOGPSNBUJWPTMÞEJDPTPVPVUSPTQSFTUBEPTNFEJBOUFBBOÈMJTFEFEBEPTEFUSÈGFHPPVEFMPDBMJ[BÎÍPRVFEJTQPOJCJMJ[BNJOGPSNBÎÜFTÞUFJTFEFWBMPSBDSFTDFOUBEP
6. OBSERVAÇÕES
7. AUTORIZAÇÃO DE PAGAMENTO POR DÉBITO DIRETO
01.14
DUPLICADO
Mod.C/1001786
/*1$t$3$EF-JTCPBtCapital Social € 1.150.000.000,00
&TUBBVUPSJ[BÎÍPQFSNJUFRVFPTFV#BODPEFCJUFBTVBDPOUBEFBDPSEPDPNBTJOTUSVÎÜFTEB15$PNVOJDBÎÜFT"BVUPSJ[BÎÍPOÍPQSPEV[FGFJUPTJNFEJBUPT
&TUBGPSNBEFQBHBNFOUPFTUÈEJTQPOÓWFMQBSBCBODPTEFQBÓTFTEB6OJÍP&VSPQFJB*TMÉOEJB-JFDIUFOTUFJO/PSVFHB4VÓÎBF.ØOBDP
/PNFEPUJUVMBS
EBDPOUBCBODÈSJB
IBAN
&TQBÎPTBEJDJPOBJTQBSB*#"/OÍP15
BIC
Banco
0CSJHBUØSJPOPDBTPEF*#"/OÍP15
"TTJOBUVSBEPUJUVMBSEBDPOUBCBODÈSJBDPOGPSNFDPOTUBOBmDIBEPCBODP
8. ASSINATURA
Tomei conhecimento das Condições Gerais e Específicas de Prestação de Serviços de Comunicações Eletrónicas da PT Comunicações, às quais dou o
meu acordo e declaro ter recebido, nesta data, uma cópia deste contrato.
Data
"TTJOBUVSBEPDMJFOUFDPOGPSNF$$JEBEÍP#*1BTTBQPSUF
PT Comunicações, S.A.SFEF3VB"OESBEF$PSWP-JTCPB1PSUVHBM
ptempresas.pt
CONDIÇÕES GERAIS DE PRESTAÇÃO DE SERVIÇOS DE COMUNICAÇÕES
ELETRÓNICAS DA PT COMUNICAÇÕES, S.A., com sede na Rua Andrade Corvo,
n.º 6, 1050-009 Lisboa, inscrita na CRCL sob o número único de matrícula e
pessoa coletiva 504 615 947, com o capital social de 1.150 000 000,00 €,
número de apoio ao Cliente 16200 e 16206, consoante seja cliente particular
ou empresarial, respetivamente.
1. OBJETO
1.1. "T QSFTFOUFT $POEJÎÜFT (FSBJT F P 'PSNVMÈSJP EF "EFTÍP B 4FSWJÎPT EF
$PNVOJDBÎÜFT &MFUSØOJDBT i'PSNVMÈSJPw
WJTBN SFHVMBS PT UFSNPT F DPOEJÎÜFT QPS
RVF TF SFHF B QSFTUBÎÍP QFMB 15 $PNVOJDBÎÜFT 4" i15w
BP $-*&/5& EPT TFSWJÎPT
EF DPNVOJDBÎÜFT FMFUSØOJDBT F EF TFSWJÎPT FTQFDÓmDPT <BEJBOUF iTFSWJÎPT
w> RVF
EJTQPOJCJMJ[BBUPEPPNPNFOUPOPTFVQPSUGPMJP
1.2.$BEBTFSWJÎPSFHFTFBJOEBQPS$POEJÎÜFT&TQFDÓmDBTRVFWJTBNSFHVMBSPTUFSNPT
F DPOEJÎÜFT FYDMVTJWBNFOUF BQMJDÈWFJT Ë QSFTUBÎÍP EP NFTNP RVF BQØT TVCTDSJÎÍP
QFMP$-*&/5&QBTTBNBGB[FSQBSUFJOUFHSBOUFEBTQSFTFOUFT$POEJÎÜFT(FSBJT
2. ADESÃO
2.1."BEFTÍPBVNTFSWJÎPRVFQPEFSÈTFSFGFUVBEBQSFTFODJBMNFOUFBPEPNJDÓMJPPV
QPSRVBMRVFSNFJPËEJTUÉODJBUFMFGPOF*OUFSOFUPVPVUSP
QSFTTVQÜFPDPOIFDJNFOUP
FBDFJUBÎÍPQSÏWJPTQPSQBSUFEP$-*&/5&EPEJTQPTUPOBTQSFTFOUFT$POEJÎÜFT(FSBJT
CFNDPNPEPEJTQPTUPOBT$POEJÎÜFT&TQFDÓmDBTBQMJDÈWFJT
2.2./PDBTPEFDPOUSBUBÎÍPQSFTFODJBMPVBPEPNJDÓMJPBEBUBEBBEFTÍPËTQSFTFOUFT
$POEJÎÜFT (FSBJT CFN DPNP ËT $POEJÎÜFT &TQFDÓmDBT BQMJDÈWFJT BPT
TFSWJÎPT
FN
DBVTBDPSSFTQPOEFËEBUBEFTVCTDSJÎÍPEBTNFTNBTQFMP$-*&/5&TFNQSFKVÓ[PEP
EJTQPTUPOB$POEJÎÍP
2.3. /PDBTPEFDPOUSBUBÎÍPËEJTUÉODJBBEBUBEFBEFTÍPËTQSFTFOUFT$POEJÎÜFT(FSBJT
CFNDPNPËT$POEJÎÜFT&TQFDÓmDBTBQMJDÈWFJTBPT
TFSWJÎPT
FNDBVTBDPSSFTQPOEF
ËEBUBEBBDFJUBÎÍPQFMP$-*&/5&EBTDPOEJÎÜFTDPOUSBUVBJTBQMJDÈWFJTBPTFSWJÎPTFN
QSFKVÓ[PEPEJTQPTUPOPOÞNFSPTFHVJOUF
2.4. $BTPOÍPTFKBQPTTÓWFMË15QSPDFEFSËJOTUBMBÎÍPFPVBUJWBÎÍPEFRVBMRVFSTFSWJÎP
QPS NPUJWP RVF OÍP MIF TFKB JNQVUÈWFM PV QPS JNQPTTJCJMJEBEF UÏDOJDB B BEFTÍP ËT
$POEJÎÜFT&TQFDÓmDBTDFTTBSÈBQØTBDPNVOJDBÎÍPEFUBMGBDUPBP$-*&/5&OÍPTFOEP
EFWJEBRVBMRVFSJOEFNOJ[BÎÍPBPNFTNPQPSFTTFGBDUP
2.5. 0 QBHBNFOUP EB QSJNFJSB GBUVSB QFMP $-*&/5& JNQMJDB B BDFJUBÎÍP UÈDJUB EBT
$POEJÎÜFT (FSBJT F EBT $POEJÎÜFT &TQFDÓmDBT BQMJDÈWFJT BP TFSWJÎP B RVF B GBUVSB
SFTQFJUB
2.6.0T
TFSWJÎPT
TPMJDJUBEPT
QFMP$-*&/5&NFEJBOUFQFEJEPWÈMJEPQPTUFSJPSNFOUF
BPQSJNFJSPQFEJEPEFBEFTÍPJOUFHSBSÍPPÉNCJUPEPDPOUSBUPPRVBMTFDPOTJEFSBSÈ
DPOTFRVFOUFNFOUFNPEJmDBEPFNDPOGPSNJEBEF
01.14
CLIENTE
Mod. C 1001786
/*1$t$3$EF-JTCPBt$BQJUBM4PDJBMȽ
3. EQUIPAMENTO TERMINAL
3.1. 0 $-*&/5& TØ QPEF VUJMJ[BS F MJHBS ËT SFEFT EF DPNVOJDBÎÜFT FMFUSØOJDBT
FRVJQBNFOUPT UFSNJOBJT iFRVJQBNFOUPw
RVF TBUJTGBÎBN UPEPT PT SFRVJTJUPT MFHBJT
BQMJDÈWFJT
3.2. 0FRVJQBNFOUPQPEFTFSEJTQPOJCJMJ[BEPOBNPEBMJEBEFEFDPNQSBBMVHVFSPV
DPNPEBUPTFOEPRVF
a)FNDBTPEFDPNQSBPFRVJQBNFOUPÏQSPQSJFEBEFEP$-*&/5&BQBSUJSEBEBUBEF
QBHBNFOUPEBDPSSFTQPOEFOUFGBUVSB
b)FNDBTPEFBMVHVFSPVDPNPEBUPPFRVJQBNFOUPQFSNBOFDFSÈQSPQSJFEBEFEB15
EFWFOEPP$-*&/5&NBOUÐMPFNQFSGFJUPFTUBEPEFDPOTFSWBÎÍPOPMPDBMFNRVFGPJ
JOTUBMBEPFVUJMJ[ÈMPEFGPSNBBEFRVBEBÞOJDBFFYDMVTJWBNFOUFQBSBPTmOTQSFWJTUPT
OBTSFTQFUJWBT$POEJÎÜFT&TQFDÓmDBTBCTUFOEPTFEFPDFEFSEJTQPOJCJMJ[BSBUFSDFJSPT
PVJOUSPEV[JSMIFBMUFSBÎÜFT
3.3./PDBTPQSFWJTUPOBBMÓOFBB
EPOÞNFSPBOUFSJPSB15DPODFEFBP$-*&/5&VNB
HBSBOUJB SFMBUJWB BP FRVJQBNFOUP OPT UFSNPT EB HBSBOUJB DPODFEJEB QFMP SFTQFUJWP
GBCSJDBOUFPVEPTTFVTFMFNFOUPTOPTUFSNPTMFHBJT
3.4./PDBTPQSFWJTUPOBBMÓOFBC
EB$POEJÎÍPP$-*&/5&PCSJHBTFBJOEFNOJ[BS
B15QFMPTQSFKVÓ[PTTPGSJEPTFNDBTPEFFYUSBWJPGVSUPPVJOVUJMJ[BÎÍPEPNBUFSJBMF
FRVJQBNFOUPT CFN DPNP EF EBOPT OÍP SFTVMUBOUFT EF VUJMJ[BÎÍP OPSNBM TBMWP QPS
NPUJWPEFGPSÎBNBJPSFNRVFPSJTDPDPSSFQPSDPOUBEB15
3.5. 0 $-*&/5& EFWFSÈ DPNVOJDBS EF JNFEJBUP Ë 15 RVBMRVFS QFSEB GVSUP PV
EFTBQBSFDJNFOUP QPS RVBMRVFS PVUSB GPSNB EP FRVJQBNFOUP QSPQSJFEBEF EB 15
EFWFOEP FN DBTP EF GVSUP GB[FS QSPWB KVOUP EB 15 EB OPUJmDBÎÍP ËT BVUPSJEBEFT
DPNQFUFOUFT
3.6. 0 $-*&/5& FYQSFTTBNFOUF SFDPOIFDF F BDFJUB RVF FN DBTP EF BMVHVFS PV
DPNPEBUP EF FRVJQBNFOUP B SFQBSBÎÍP EF BWBSJBT QPEF JNQMJDBS B TVCTUJUVJÎÍP EP
NFTNPQPSPVUSPUFDOJDBNFOUFFRVJWBMFOUF
3.7.4FNQSFRVFQPSNPUJWPEFBWBSJBPVPSEFNUÏDOJDBTFKBOFDFTTÈSJPQSPDFEFSË
TVCTUJUVJÎÍPEFFRVJQBNFOUPEBQSPQSJFEBEFEB15PVËSFQBSBÎÍPEFFRVJQBNFOUP
QSPQSJFEBEF EP $-*&/5& B 15 OÍP TF SFTQPOTBCJMJ[B QFMPT DPOUFÞEPT RVF FTTF
FRVJQBNFOUP QPTTB QPSWFOUVSB BSNB[FOBS PT RVBJT TFSÍP QFSNBOFOUFNFOUF
FMJNJOBEPT
3.8. " 15 OÍP BTTVNF RVBJTRVFS SFTQPOTBCJMJEBEFT QPS JOEJTQPOJCJMJEBEF EP TFSWJÎP
RVBMRVFSRVFTFKBBTVB EVSBÎÍPEFWJEBBGBDUPJNQVUÈWFMBP$-*&/5& USBCBMIPTEF
NPEJmDBÎÍPEBJOTUBMBÎÍPPVBWBSJBOPFRVJQBNFOUPEPRVBMOÍPTFKBQSPQSJFUÈSJB
4. SUSPENSÃO DO SERVIÇO
4.1. " QSFTUBÎÍP EF RVBMRVFS TFSWJÎP EF DPNVOJDBÎÜFT FMFUSØOJDBT OÍP QPEF TFS
TVTQFOTBTFNQSÏBWJTPBEFRVBEPTBMWPDBTPGPSUVJUPPVEFGPSÎBNBJPS
4.2. /P DBTP EF $-*&/5& FNQSFTBSJBM B 15 QPEF TVTQFOEFS UPUBM PV QBSDJBMNFOUF B
QSFTUBÎÍPEFRVBMRVFSTFSWJÎPEFDPNVOJDBÎÜFTFMFUSØOJDBTFNDBTPEFOÍPQBHBNFOUP
EBT
SFTQFUJWBT
GBUVSBT
BQØTQSÏBWJTPQPSDBSUBDPSSFJPFMFUSØOJDPPV4.4TFNQSF
RVFFTUFNFJPTFSFWFMFBEFRVBEPËUSBOTNJTTÍPEFUPEPPDPOUFÞEPEBDPNVOJDBÎÍP
QBSB PT DPOUBDUPT EJTQPOJCJMJ[BEPT QFMP $-*&/5& DPN VNB BOUFDFEÐODJB NÓOJNB EF
WJOUF
EJBTTFOEPP$-*&/5&BEWFSUJEPEPNPUJWPEBTVTQFOTÍPFEPTNFJPTBPTFV
EJTQPSQBSBBFWJUBSFQBSBPSFTUBCFMFDJNFOUPEPTFSWJÎP
4.3. /P DBTP EF $-*&/5& RVF TFKB DPOTVNJEPS B 15 TVTQFOEF PCSJHBUPSJBNFOUF B
QSFTUBÎÍPEFRVBMRVFSTFSWJÎPEFDPNVOJDBÎÜFTFMFUSØOJDBTFNDBTPEFOÍPQBHBNFOUP
EBT
SFTQFUJWBT
GBUVSBT
BQØTQSÏBWJTPQPSDBSUBDPSSFJPFMFUSØOJDPPV4.4TFNQSF
RVFFTUFNFJPTFSFWFMFBEFRVBEPËUSBOTNJTTÍPEFUPEPPDPOUFÞEPEBDPNVOJDBÎÍP
QBSBPTDPOUBDUPTEJTQPOJCJMJ[BEPTQFMP$-*&/5&DPNVNBBOUFDFEÐODJBEFUSJOUB
EJBTTFOEPP$-*&/5&BEWFSUJEPEPNPUJWPEBTVTQFOTÍPFEPTNFJPTBPTFVEJTQPS
QBSB B FWJUBS F QBSB P SFTUBCFMFDJNFOUP EP TFSWJÎP CFN DPNP TPCSF B SFTPMVÎÍP
BVUPNÈUJDBEP$POUSBUPOPTUFSNPTEB$POEJÎÍP
4.4.4FNQSFKVÓ[PEPEJTQPTUPOPTOÞNFSPTFFNDBTPEFOÍPQBHBNFOUPEF
GBUVSBTB15QPEFTVTQFOEFSEFJNFEJBUPUPUBMPVQBSDJBMNFOUFPBDFTTPBTFSWJÎPT
FTQFDÓmDPTPVTFKBPBDFTTPBTFSWJÎPTOÍPFORVBESÈWFJTOPÉNCJUPEPTTFSWJÎPTEF
DPNVOJDBÎÜFTFMFUSØOJDBTUBJTDPNPTFSWJÎPTEFWBMPSBDSFTDFOUBEPDPOUFÞEPTÈVEJP
FWÓEFPTFSWJÎPTJOUFSBUJWPTFPVUSPTEFJEÐOUJDBOBUVSF[B
4.5."QSFTUBÎÍPEFVNTFSWJÎPEFDPNVOJDBÎÜFTFMFUSØOJDBTTØQPEFTFSTVTQFOTBFN
DBTPEFGBMUBEFQBHBNFOUPEFVNPVUSPTFSWJÎPTFFTUFTTFSWJÎPTGPSFNGVODJPOBMNFOUF
JOEJTTPDJÈWFJT
4.6."15QPEFBJOEBTVTQFOEFSUPUBMPVQBSDJBMNFOUFBQSFTUBÎÍPEFRVBMRVFSTFSWJÎP
OPTTFHVJOUFTDBTPT
a)VUJMJ[BÎÍPEPT
TFSWJÎPT
OPÉNCJUPEFBUJWJEBEFTJMÓDJUBT
b)WJPMBÎÍPDVMQPTBFHSBWFEBTPCSJHBÎÜFTDPOUSBUVBJT
c)TJUVBÎÍPEFGSBVEF
d)TFNQSFRVFP$-*&/5&BUJOKBVNMJNJUFEFDPOTVNPFTUBCFMFDJEPQBSBDPNVOJDBÎÜFT
FPVTFSWJÎPTFTQFDÓmDPTOPTUFSNPTQSFWJTUPTOB$POEJÎÍP
e)VUJMJ[BÎÍPBCVTJWBEPTFSWJÎPPVTFKBFYDFEFOEPPQFSmMEFVUJMJ[BÎÍPSFTQPOTÈWFM
EBCBTFEFDMJFOUFT15EFBDPSEPDPNBJOGPSNBÎÍPQVCMJDBEBFNNFPQUBQØTQSÏ
BWJTP BEFRVBEP QPS DBSUB DPSSFJP FMFUSØOJDP 4.4 TFNQSF RVF FTUF NFJP TF SFWFMF
BEFRVBEPËUSBOTNJTTÍPEFUPEPPDPOUFÞEPEBDPNVOJDBÎÍP
PVTJTUFNBEFEJGVTÍP
EF NFOTBHFOT WPDBJT QBSB PT DPOUBDUPT EJTQPOJCJMJ[BEPT QFMP $-*&/5& TFOEP FTUF
BEWFSUJEP EP NPUJWP EB TVTQFOTÍP F EPT NFJPT BP TFV EJTQPS QBSB B FWJUBS F QBSB P
SFTUBCFMFDJNFOUPEPTFSWJÎP
4.7. &N DBTP EF TFSWJÎPT QSÏQBHPT B 15 TVCTUJUVJ P QSÏBWJTP EF TVTQFOTÍP QFMB
QSFTUBÎÍP EF JOGPSNBÎÍP QSÏWJB BP $-*&/5& EF RVF P TFV TBMEP FTUÈ QSØYJNP EPiw
TFOEPPTFSWJÎPJOUFSSPNQJEPFNCSFWFTFOÍPGPSBVNFOUBEPPTBMEPEBTVBDPOUB
4.8. 4FN QSFKVÓ[P EP EJTQPTUP OPT OÞNFSPT BOUFSJPSFT EFTUB $POEJÎÍP F EP EJSFJUP
EB 15 B DPCSBS KVSPT EF NPSB OPT UFSNPT EB $POEJÎÍP EBT $POEJÎÜFT (FSBJT P
JODVNQSJNFOUPQFMP$-*&/5&FQPSNPUJWPTBPNFTNPJNQVUÈWFJTEBPCSJHBÎÍPEF
QBHBNFOUPBUFNQBEPEFGBUVSBTDPOGFSFË15PEJSFJUPBDPCSBSQPSDBEBPDPSSÐODJB
VNBJOEFNOJ[BÎÍPEFWBMPSBUÏȽDJODPFVSPT
5. ACESSO, UTILIZAÇÃO E SEGURANÇA DO SERVIÇO
5.1.0TTFSWJÎPTEJTQÜFNEFDPCFSUVSBFNUPEPPUFSSJUØSJPOBDJPOBMTFOEPQSFTUBEPT
EF GPSNB SFHVMBS F DPOUÓOVB TBMWP EJTQPTUP FN TFOUJEP DPOUSÈSJP OBT $POEJÎÜFT
&TQFDÓmDBT
5.2.4FNQSFKVÓ[PEPEJTQPTUPOPOÞNFSPEFTUB$POEJÎÍPB15BTTFHVSBPTOÓWFJTEF
RVBMJEBEFEFTFSWJÎPRVFTFFODPOUSFNmYBEPTOBTSFTQFUJWBT$POEJÎÜFT&TQFDÓmDBT
5.3."15DPNQSPNFUFTFBQVCMJDBSFEJTQPOJCJMJ[BSBPTVUJMJ[BEPSFTmOBJTJOGPSNBÎÜFT
DPNQBSÈWFJTDMBSBTDPNQMFUBTFBUVBMJ[BEBTTPCSFBRVBMJEBEFEFTFSWJÎPRVFQSBUJDB
DPNPCTFSWÉODJBEPTQBSÉNFUSPTEFRVBMJEBEFEPTTFSWJÎPTBNFEJSFPTFVDPOUFÞEP
PGPSNBUPFPNPEPEFQVCMJDBÎÍPEBTJOGPSNBÎÜFTBEFmOJSQFMP*$1"/"$0.
5.4.$POTUJUVFNDPOEJÎÜFTEFBDFTTPFVUJMJ[BÎÍPEPTTFSWJÎPTBTTFHVJOUFT
a) "EFTÍP QSFTFODJBM BP EPNJDÓMJP PV Ë EJTUÉODJB ËT QSFTFOUFT $POEJÎÜFT (FSBJT F
SFTQFUJWBT$POEJÎÜFT&TQFDÓmDBTBQMJDÈWFJT
b) $VNQSJNFOUP EBT OPSNBT SFMBUJWBT Ë JOTUBMBÎÍP EBT JOGSBFTUSVUVSBT EF
UFMFDPNVOJDBÎÜFTFNFEJGÓDJPTRVBOEPEJTTPGPSPDBTP
c) 1SFTUBÎÍP EF HBSBOUJB SFTQFUJWPT SFGPSÎPT F BEJBOUBNFOUPT RVBOEP FYJHÓWFJT OPT
UFSNPTEB$POEJÎÍP
d) 6UJMJ[BÎÍP EPT
TFSWJÎPT
FN DPOGPSNJEBEF DPN BT EJTQPTJÎÜFT MFHBJT F
SFHVMBNFOUBSFTFNWJHPS
e)6UJMJ[BÎÍPEPT
TFSWJÎPT
QBSBVTPQSØQSJPOÍPQPEFOEPFTUFTFSDFEJEPBUFSDFJSPT
OFNVUJMJ[BEPQBSBFYQMPSBÎÍPDPNFSDJBM
f) 3FTQFJUBS PT EJSFJUPT EF QSPQSJFEBEF JOUFMFDUVBM PV PVUSPT EPT DPOUFÞEPT B RVF
QPSWFOUVSBBDFEBOÍPGB[FOEPVNVTPJMÓDJUPPVOÍPBVUPSJ[BEPEPTNFTNPT
5.5.0$-*&/5&ÏSFTQPOTÈWFMQFMBVUJMJ[BÎÍPEPT
TFSWJÎPT
BRVBMBJOEBRVFFGFUVBEB
QPSUFSDFJSPTDPNPVTFNBVUPSJ[BÎÍPEP$-*&/5&TFQSFTVNFQBSBUPEPTPTFGFJUPT
DPOUSBUVBJTFMFHBJTFGFUVBEBQPSFTUF
6. CONSERVAÇÃO, REPARAÇÃO E CONFIGURAÇÃO
6.1. " 15 BTTFHVSB B DPOTFSWBÎÍP F SFQBSBÎÍP EBT JOGSBFTUSVUVSBT F EPT NBUFSJBJT F
FRVJQBNFOUPTEFTVBQSPQSJFEBEFVUJMJ[BEPTOBQSFTUBÎÍPEPT
TFSWJÎPT
6.2.4FNQSFKVÓ[PEPEJTQPTUPOPOÞNFSPTFHVJOUFB15QPEFVUJMJ[BSPTFRVJQBNFOUPT
EFTVBQSPQSJFEBEFBTTPDJBEPTËQSFTUBÎÍPEPT
TFSWJÎPT
QBSBBDFTTPQPSUFSDFJSPTË
*OUFSOFUBTTFHVSBOEPBDPOUJOVJEBEFEBRVBMJEBEFEBQSFTUBÎÍPEPTFSWJÎPDPOUSBUBEP
QFMP$-*&/5&
6.3. 0 $-*&/5& QPEF PQPSTF Ë VUJMJ[BÎÍP EPT NFODJPOBEPT FRVJQBNFOUPT QBSB
BDFTTPQPSUFSDFJSPTË*OUFSOFUNFEJBOUFDPNVOJDBÎÍPQPSNFJPBEFRVBEPEJSJHJEB
Ë15DBTPFNRVFB15MIFWFEBSÈPBDFTTPBFRVJQBNFOUPTRVFEJTQPOJCJMJ[FNFTTB
GVODJPOBMJEBEF
6.4.4FNQSFRVFQBSBFGFJUPTEPEJTQPTUPOPOÞNFSPTFKBJOEJTQFOTÈWFMBDFEFSBP
MPDBMEFJOTUBMBÎÍPB15BDPSEBSÈDPNP$-*&/5&BEBUBFQFSÓPEPEFUFNQPFNRVF
QSPDFEFSÈBPBUPEFDPOTFSWBÎÍPPVSFQBSBÎÍP
6.5.0$-*&/5&EFTEFRVFOPUJmDBEPEBEFTMPDBÎÍPQSFWJTUBFBDPSEBEBÏPCSJHBEPB
QFSNJUJSPBDFTTPEB15BmNEFBTTFHVSBSBDPOTFSWBÎÍPFSFQBSBÎÍPEBTJOGSBFTUSVUVSBT
NBUFSJBJTFPVFRVJQBNFOUPT
6.6. 4FNQSFRVFTFSFWFMFDPOWFOJFOUFPUJNJ[BSBFYQFSJÐODJBEFOBWFHBÎÍPFNFMIPSBS
BTDPOEJÎÜFTEFDPOFDUJWJEBEFPVPQFSBÎÜFTEFNBOVUFOÎÍPB15QPEFSÈSFGPSNVMBS
SFNPUBNFOUFBTSFTQFUJWBTDPOmHVSBÎÜFTUÏDOJDBT
6.7."15OÍPQPEFTFSSFTQPOTBCJMJ[BEBQPSEBOPTPVNBVGVODJPOBNFOUPEPTTFSWJÎPT
SFTVMUBOUFT EF BWBSJBT PV GBMUB EF DPOTFSWBÎÍP F PV SFQBSBÎÍP EBT JOGSBFTUSVUVSBT EF
DPNVOJDBÎÍP F FRVJQBNFOUP TF BT JOUFSWFOÎÜFT EFTUJOBEBT Ë DPOTFSWBÎÍP F PV
SFQBSBÎÍP OÍP GPSFN FGFUVBEBT QPS DBVTB JNQVUÈWFM BP $-*&/5& EFTJHOBEBNFOUF
RVBOEPOÍPGPSQPTTÓWFMPBDFTTPËTTVBTJOTUBMBÎÜFT
7. SERVIÇO DE ATENDIMENTO PERMANENTE
7.1."15BTTFHVSBBP$-*&/5&QBSBQBSUJDJQBÎÍPEFBWBSJBTOPTTFSWJÎPTVNTFSWJÎP
EFBUFOEJNFOUPQFSNBOFOUFBUSBWÏTEPTDPOUBDUPTEJTQPOJCJMJ[BEPTFNUFMFDPNQU
7.2.&NDBTPEFBWBSJBEFWFP$-*&/5&JOGPSNBSEFJNFEJBUPB15
8. GARANTIAS E ADIANTAMENTOS
8.1."15QPEFFYJHJSBDMJFOUFTFNQSFTBSJBJTBQSFTUBÎÍPEFHBSBOUJBTPVTFVSFGPSÎP
OPTUFSNPTEBMFJOBTTFHVJOUFTTJUVBÎÜFT
a) 1BSB TBMWBHVBSEB EP DVNQSJNFOUP EBT PCSJHBÎÜFT DPOUSBUVBJT EP $-*&/5&
EFTJHOBEBNFOUFQBHBNFOUPEFQSFÎPTFODBSHPTFFWFOUVBJTJOEFNOJ[BÎÜFTTFNQSF
RVFUBMTFNPTUSFOFDFTTÈSJP
b) 2VBOEP TF WFSJmRVF JODVNQSJNFOUP QFMP $-*&/5& OP ÉNCJUP EP DPOUSBUP PV EF
PVUSPT BOUFSJPSNFOUF DFMFCSBEPT DPN B 15 PV DPN PVUSBT FNQSFTBT RVF PGFSFDFN
SFEFTFTFSWJÎPTEFDPNVOJDBÎÜFTFMFUSØOJDBTNPUJWBEPQPSNPSBOPQBHBNFOUPEP
TFSWJÎP
c)2VBOEPPTFSWJÎPTFKBQSFTUBEPQPSVNQFSÓPEPEFUFNQPMJNJUBEPFNWJSUVEFEB
SFBMJ[BÎÍPEFVNFWFOUPFTQFDÓmDP
d)4FNQSFRVFPMPDBMEFJOTUBMBÎÍPEPTFSWJÎPJOEJDBEPQFMP$-*&/5&OÍPJOUFHSFP
DPODFJUPMFHBMEFCFNJNØWFM
e)4FNQSFRVFP$-*&/5&OÍPEJTQPOIBEFUÓUVMPMFHÓUJNPEPEJSFJUPEFPDVQBÎÍPEP
MPDBMEFJOTUBMBÎÍPEPTFSWJÎP
8.2. 0 WBMPS EB HBSBOUJB B RVF TF SFGFSF B BMÓOFB C
EP OÞNFSP EFTUB $POEJÎÍP
DPSSFTQPOEFSÈBDFNQPSDFOUP
EPWBMPSEBEÓWJEBË15PVBDJORVFOUB
1
PT Comunicações, S.A.4FEF3VB"OESBEF$PSWP-JTCPB1PSUVHBM
QUFNQSFTBTQU
QPS DFOUP
EP WBMPS EB EÓWJEB B PVUSBT FNQSFTBT RVF PGFSFDFN SFEFT F TFSWJÎPT EF
DPNVOJDBÎÜFTFMFUSØOJDBTDPOTPBOUFPDBTP
8.3.0WBMPSEBHBSBOUJBOPTDBTPTQSFWJTUPTOBTBMÓOFBTB
FD
BF
EPOÞNFSPEFTUB
$POEJÎÍP DPSSFTQPOEFSÈ BP WBMPS EP FRVJQBNFOUP F EF EVBT
NFOTBMJEBEFT EPT
TFSWJÎPT
FNDBVTB
8.4."15QPEFFYJHJSBDMJFOUFTQBSUJDVMBSFTBQSFTUBÎÍPEFHBSBOUJBTPVTFVSFGPSÎPOBT
TJUVBÎÜFTEFSFTUBCFMFDJNFOUPEPTFSWJÎPOBTFRVÐODJBEFJOUFSSVQÎÍPEFDPSSFOUFEF
JODVNQSJNFOUP DPOUSBUVBM JNQVUÈWFM BP $-*&/5& OP WBMPS RVF WJFS B TFS mYBEP QFMP
*$1"/"$0.
8.5./ÍPTFSÈFYJHJEBBQSFTUBÎÍPEBHBSBOUJBSFGFSJEBOPOÞNFSPEFTUB$POEJÎÍPTF
SFHVMBSJ[BEBBEÓWJEBPCKFUPEPJODVNQSJNFOUPP$-*&/5&PQUBSQFMPTJTUFNBEFEÏCJUP
EJSFUPi4%%w
DPNPGPSNBEFQBHBNFOUPEPTFSWJÎP
8.6."THBSBOUJBTQSFWJTUBTOFTUB$POEJÎÍPCFNDPNPPTSFTQFUJWPTSFGPSÎPTQPEFN
TFS QSFTUBEPT FN OVNFSÈSJP DIFRVF USBOTGFSÐODJB FMFUSØOJDB HBSBOUJB CBODÈSJB PV
TFHVSPDBVÎÍP/PQSB[PNÈYJNPEFUSJOUB
EJBTBDPOUBSEBEBUBEFFYUJOÎÍPEP
TFSWJÎPB15SFTUJUVJSÈBP$-*&/5&PWBMPSEBHBSBOUJBQSFTUBEBEFEV[JEPEPTNPOUBOUFT
FWFOUVBMNFOUFFNEÓWJEB
8.7. " 15 QPEFSÈ FN BMUFSOBUJWB PV DVNVMBUJWBNFOUF DPN P EJTQPTUP OPT OÞNFSPT
BOUFSJPSFT EFmOJS MJNJUFT EF DPOTVNP HFOÏSJDPT PV FTQFDÓmDPT ËT DPNVOJDBÎÜFT B
SFBMJ[BSQFMP$-*&/5&PVOPÉNCJUPEBVUJMJ[BÎÍPEFTFSWJÎPTFTQFDÓmDPTRVFMIFTÍP
DPNVOJDBEPTOPNPNFOUPEBBEFTÍPPVOPEFDVSTPEPDPOUSBUPBUSBWÏTEFVNEPT
NFJPTQSFWJTUPTOB$POEJÎÍPDBTPFNRVFÏBQMJDÈWFMPEJTQPTUPOB$POEJÎÍP0T
NFODJPOBEPTMJNJUFTQPEFNTFSDPOTVMUBEPTFNNFPQUFQUFNQSFTBTQU
8.8. $BTP P $-*&/5& BUJOKB P TFV MJNJUF EF DPOTVNP B 15 SFTFSWBTF P EJSFJUP EF MIF
FYJHJS
a)PQBHBNFOUPBOUFDJQBEPEPWBMPSDPSSFTQPOEFOUFBPTDPOTVNPTKÈFGFUVBEPTFPV
b)BBEFTÍPËNPEBMJEBEFEFQBHBNFOUPQPS4%%FPV
c) P QBHBNFOUP EF VN EFUFSNJOBEP WPMVNF NFOTBM EF DPNVOJDBÎÜFT EF BDPSEP
DPNPUBSJGÈSJPBQMJDÈWFMBPTFSWJÎPFNGVOÎÍPEPWBMPSNÏEJPNFOTBMEPTDPOTVNPT
FGFUVBEPTQFMP$-*&/5&PVRVBOEPOÍPFYJTUBFNGVOÎÍPEPWBMPSQSFWJTUPEFDPOTVNP
BQSFTFOUBEPQFMP$-*&/5&BDSFTDJEPEPJOWFTUJNFOUPSFBMJ[BEPQFMB15OBDFMFCSBÎÍP
EP$POUSBUPDPNP$-*&/5&EFTJHOBEBNFOUFFNFRVJQBNFOUPT
8.9. $BTP P $MJFOUF OÍP BEJSB BP 4%% OPT UFSNPT EB BMÓOFB C
EP OÞNFSP BOUFSJPS B
15 SFTFSWBTF P EJSFJUP EF TVTQFOEFS NFEJBOUF QSÏBWJTP BEFRVBEP P BDFTTP ËT
DPNVOJDBÎÜFTPVBPTTFSWJÎPTFTQFDÓmDPTFNDBVTB
8.10.&NDBTPEFTVTQFOTÍPOPTUFSNPTEPOÞNFSPBOUFSJPSPSFTUBCFMFDJNFOUP
EPBDFTTPËTDPNVOJDBÎÜFTPVBPTTFSWJÎPTFTQFDÓmDPTFNDBVTBPDPSSFOPQSB[PEF
EPJT
EJBTÞUFJTBDPOUBSEBEBUBEFBEFTÍPQFMP$-*&/5&BP4%%PVBQØTPQBHBNFOUP
JOUFHSBMEPTWBMPSFTDPSSFTQPOEFOUFTBPTDPOTVNPTFGFUVBEPTDPOTPBOUFPDBTP
9. INSCRIÇÃO EM BASE DE DADOS PARTILHADA
9.1. &N DBTP EF JODVNQSJNFOUP EB PCSJHBÎÍP EF QBHBNFOUP EF GBUVSBT SFMBUJWBT Ë
QSFTUBÎÍPEFTFSWJÎPTB15JOGPSNBP$-*&/5&EFRVF
a)PTTFVTEBEPTQFTTPBJTQPEFNTFSJODMVÓEPTFNCBTFEFEBEPTQBSUJMIBEBDSJBEBOPT
UFSNPTEBMFJRVFQFSNJUFJEFOUJmDBSPT$MJFOUFTRVFOÍPUFOIBNTBUJTGFJUPBSFGFSJEB
PCSJHBÎÍP
b)BJOTDSJÎÍPEPTTFVTEBEPTQFTTPBJTOBNFODJPOBEBCBTFEFEBEPTTØÏBENJTTÓWFMOP
DBTPEPWBMPSFNEÓWJEBTFSJHVBMPVTVQFSJPSBEPTBMÈSJPNÓOJNPOBDJPOBM
c)RVFSFOEPQPEFTBOBSPJODVNQSJNFOUPDPOUSBUVBMNFEJBOUFQBHBNFOUPEPWBMPSFN
EÓWJEBBUSBWÏTEPTNFJPTEJTQPOJCJMJ[BEPTQFMB15PVEFNPOTUSBÎÍPEBJOFYJHJCJMJEBEF
PVJOFYJTUÐODJBEBEÓWJEBPCSJHBOEPTFB15BOPUJmDBSP$-*&/5&EFTTBQPTTJCJMJEBEF
DPNBOUFDFEÐODJBNÓOJNBEFDJODP
EJBTÞUFJTFNSFMBÎÍPËEBUBEFJODMVTÍPOBCBTF
EFEBEPTQBSUJMIBEB
9.2. 0DPSSFOEP B JODMVTÍP EPT EBEPT OB CBTF EF EBEPT QBSUJMIBEB UBM JODMVTÍP TFSÈ
DPNVOJDBEBBP$-*&/5&OPQSB[PEFDJODP
EJBTÞUFJTBDPOUBSEBTVBFGFUJWBÎÍP
9.3./PDBTPQSFWJTUPOPOÞNFSPBOUFSJPSB15HBSBOUFBP$-*&/5&PEJSFJUPEFBDFTTP
SFUJmDBÎÍP F BUVBMJ[BÎÍP EPT TFVT EBEPT CFN DPNP B TVB FMJNJOBÎÍP JNFEJBUB EB
SFGFSJEBCBTFEFEBEPTBQØTPQBHBNFOUPEBTEÓWJEBTFNDBVTB
10. PREÇO
10.1.0QSFÎPBQBHBSQFMP$-*&/5&QFMBQSFTUBÎÍPEPT
TFSWJÎPT
DPSSFTQPOEFBPRVF
FTUJWFSmYBEPOPUBSJGÈSJPFNWJHPS
10.2. 0 $-*&/5& QPEFSÈ PCUFS JOGPSNBÎÜFT BUVBMJ[BEBT TPCSF P QSFÎP BQMJDÈWFM BPT
TFSWJÎPT
BUSBWÏTEPTDPOUBDUPTEJTQPOJCJMJ[BEPTOBT$POEJÎÜFT&TQFDÓmDBTBQMJDÈWFJT
01.14
CLIENTE
Mod. C 1001786
/*1$t$3$EF-JTCPBt$BQJUBM4PDJBMȽ
11. FATURAÇÃO
11.1. 0 $-*&/5& UFN EJSFJUP B SFDFCFS GBUVSBT OÍP EFUBMIBEBT CFN DPNP B SFDFCFS
GBUVSBTEFUBMIBEBTRVBOEPTPMJDJUBEBT
11.2."15PCSJHBTFBFNJUJSBGBUVSBT
SFMBUJWBT
BPT
TFSWJÎPT
QSFTUBEPT
EFBDPSEP
DPNPQFEJEPFTQFDJmDBEPQFMP$-*&/5&
11.3.0$-*&/5&UFNBGBDVMEBEFEFQBHBSFPCUFSRVJUBÎÍPEFBQFOBTQBSUFEPTTFSWJÎPT
DPOTUBOUFTEBGBUVSBFYDFUPTFPTTFSWJÎPTGPSFNGVODJPOBMNFOUFJOEJTTPDJÈWFJT
12. MODO E PRAZO DE PAGAMENTO
12.1.0$-*&/5&PCSJHBTFBQSPDFEFSËMJRVJEBÎÍPEBTGBUVSBTOPQSB[PFEFBDPSEPDPN
BTNPEBMJEBEFTOFMBTJOEJDBEBT
12.2.0QSFÎPEBJOTUBMBÎÍPPVBUJWBÎÍPEPT
TFSWJÎPT
PVEFDPNQSBEFFRVJQBNFOUP
RVBOEPEFWJEPTFSÈFNSFHSBJODMVÓEPOBQSJNFJSBGBUVSBBFOWJBSBP$-*&/5&SFMBUJWB
BPTFSWJÎPFNDBVTB
12.3.4PCSFPTWBMPSFTFNEÏCJUPOÍPMJRVJEBEPTQPOUVBMNFOUFJODJEFNKVSPTEFNPSBË
UBYBMFHBMFNWJHPSOPTUFSNPTEPBSUfEP$ØEJHP$PNFSDJBM
13. RESPONSABILIDADE
13.1."15OÍPÏSFTQPOTÈWFMQFMPTQSFKVÓ[PTPVEBOPTEFDPSSFOUFTEPJODVNQSJNFOUP
PV DVNQSJNFOUP EFGFJUVPTP EF PCSJHBÎÜFT DPOUSBUVBJT RVBOEP UBM OÍP MIF TFKB
JNQVUÈWFMBUÓUVMPEFEPMPPVDVMQBHSBWFOÍPTFSFTQPOTBCJMJ[BOEPEFTJHOBEBNFOUF
QPS
(i) EBOPT DBVTBEPT QPS DVMQB EP $-*&/5& EF PVUSPT VUJMJ[BEPSFT EP TFSWJÎP PV EF
RVBJTRVFSUFSDFJSPTRVFOÍPFTUFKBNBPTFSWJÎPEB15PV
(ii)JODVNQSJNFOUPPVDVNQSJNFOUPEFGFJUVPTPEFPCSJHBÎÜFTDPOUSBUVBJTRVFSFTVMUF
EPDVNQSJNFOUPEFEFDJTÜFTKVEJDJBJTPVEFBVUPSJEBEFTBENJOJTUSBUJWBTPV
(iii)JODVNQSJNFOUPPVDVNQSJNFOUPEFGFJUVPTPEFPCSJHBÎÜFTDPOUSBUVBJTRVFSFTVMUF
EBPDPSSÐODJBEFTJUVBÎÜFTEFGPSÎBNBJPSPVTFKBTJUVBÎÜFTEFOBUVSF[BFYUSBPSEJOÈSJB
PVJNQSFWJTÓWFMFYUFSJPSFTË15FRVFQFMBNFTNBOÍPQPTTBNTFSDPOUSPMBEBTFRVF
JNQFÎBNPVQSFKVEJRVFNPDVNQSJNFOUPEBTPCSJHBÎÜFTDPOUSBUVBJT
13.2."15HBSBOUFRVFBTSFEFTEFDPNVOJDBÎÜFTFMFUSØOJDBTVUJMJ[BEBTQBSBBQSFTUBÎÍP
EPTTFSWJÎPTDVNQSFNPTSFRVJTJUPTOFDFTTÈSJPTFBEFRVBEPTËTFHVSBOÎBEBQSFTUBÎÍP
EPTNFTNPTFEBQSØQSJBSFEFOÍPQPEFOEPOPFOUBOUPHBSBOUJSBTVBJOWJPMBCJMJEBEF
QPSUFSDFJSPTOÍPBVUPSJ[BEPT$BTPB15DPODFCBTPMVÎÜFTUÏDOJDBTRVFTFEFTUJOFNB
FWJUBS P SJTDP EF JOWJPMBCJMJEBEF EBSÈ EJTTP DPOIFDJNFOUP BP $-*&/5& JOGPSNBOEPP
JHVBMNFOUFEPTDVTUPTQSPWÈWFJTEBTNFTNBT
14. DESMONTAGEM
14.1. /P QSB[P EF USJOUB
EJBT BQØT B FYUJOÎÍP EP TFSWJÎP P $-*&/5& PCSJHBTF B
FOUSFHBS FN RVBMRVFS MPKB EB 15 P FRVJQBNFOUP EB QSPQSJFEBEF EB 15 FN QFSGFJUP
FTUBEP EF DPOTFSWBÎÍP TBMWP BT EFUFSJPSBÎÜFT EFDPSSFOUFT EB OPSNBM F EJMJHFOUF
VUJMJ[BÎÍPEPNFTNP
14.2. &N DBTP EF JODVNQSJNFOUP EP EJTQPTUP OP OÞNFSP BOUFSJPS B 15 SFTFSWBTF P
EJSFJUPEFGBUVSBSBP$-*&/5&VNBJOEFNOJ[BÎÍPFRVJWBMFOUFBPWBMPSEPFRVJQBNFOUP
OÍPFOUSFHVFPVEBOJmDBEP
15. COMUNICAÇÕES E CITAÇÕES/NOTIFICAÇÕES JUDICIAIS
15.1.5PEBT BT DPNVOJDBÎÜFT EB 15 BP $-*&/5& QPEFSÍP TFS FGFUVBEBT QPS RVBMRVFS
NFJP PV DPOUBDUP GBDVMUBEP QPS FTUF Ë 15 UBJT DPNP FOEFSFÎP QPTUBM FOEFSFÎP EF
DPSSFJPFMFUSØOJDPTJTUFNBBVUPNÈUJDPEFEJGVTÍPEFNFOTBHFOTWPDBJTF4.4TFNQSF
RVFFTUFNFJPTFSFWFMFBEFRVBEPËUSBOTNJTTÍPEFUPEPPDPOUFÞEPEBDPNVOJDBÎÍP
FDPNQMFNFOUBSNFOUFFRVBOEPBQMJDÈWFMBUSBWÏTEPFDSÍEPFRVJQBNFOUPVUJMJ[BEP
QFMP$-*&/5&
15.2. $BTP P $-*&/5& QSFUFOEB DPOUBDUBS B 15 QPEFSÈ GB[ÐMP QBSB PT DPOUBDUPT
EJTQPOJCJMJ[BEPT OP FN UFMFDPNQU F BUSBWÏT EP NFPQU DBTP TFKB VN VUJMJ[BEPS
SFHJTUBEP
15.3."TDJUBÎÜFTFOPUJmDBÎÜFTKVEJDJBJTBP$-*&/5&TFSÍPSFBMJ[BEBTQBSBPEPNJDÓMJP
DPOWFODJPOBEPQBSBPFGFJUPOP'PSNVMÈSJPPCSJHBOEPTFP$-*&/5&BDPNVOJDBSQPS
FTDSJUPË15BBMUFSBÎÍPEPNFTNP
16. DADOS PESSOAIS E OUTRAS INFORMAÇÕES
16.1. 0T EBEPT QFTTPBJT JEFOUJmDBEPT OP 'PSNVMÈSJP DPNP TFOEP EF GPSOFDJNFOUP
PCSJHBUØSJPTÍPJOEJTQFOTÈWFJTËQSFTUBÎÍPEPTTFSWJÎPTQFMB15/PTUFSNPTQSFWJTUPT
OP SFGFSJEP 'PSNVMÈSJP PT EBEPT QFTTPBJT DPOTUBOUFT EP NFTNP PV GPSOFDJEPT
QPTUFSJPSNFOUF QFMP $-*&/5& FN DPOGPSNJEBEF DPN P EJTQPTUP OB MFHJTMBÎÍP
BQMJDÈWFM TFSÍP QSPDFTTBEPT F BSNB[FOBEPT JOGPSNBUJDBNFOUF F EFTUJOBNTF B TFS
VUJMJ[BEPTQFMB15OPÉNCJUPEBSFMBÎÍPDPOUSBUVBMDPNP$-*&/5&FBJOEBFNDBTPEF
OÍPPQPTJÎÍPEP$-*&/5&QBSBBDPNFSDJBMJ[BÎÍPEFTFSWJÎPTFPVQSPEVUPTJODMVJOEP
QPSNFJPTRVFQFSNJUBNBSFDFÎÍPEFNFOTBHFOTJOEFQFOEFOUFNFOUFEBJOUFSWFOÎÍP
EPTEFTUJOBUÈSJPT
16.2. &N DBTP EF BVUPSJ[BÎÍP EP $-*&/5& PT TFVT EBEPT EF USÈGFHP MPDBMJ[BÎÍP
HFPHSÈmDBQFSmMFPVDPOTVNPQPEFSÍPTFSVUJMJ[BEPTQBSBBQSFTUBÎÍPEFTFSWJÎPTEF
WBMPSBDSFTDFOUBEP
16.3.&NDBTPEFBVUPSJ[BÎÍPEP$-*&/5&PTTFVTEBEPTQFTTPBJTQPEFSÍPTFSDFEJEPT
BFNQSFTBTEP(SVQP15QBSBmOTEFDPNFSDJBMJ[BÎÍPEFQSPEVUPTFTFSWJÎPTFQBSBmOT
EFNBSLFUJOHPVTFSDFEJEPTBUFSDFJSPTQBSBFGFJUPTEFMJTUBTFQSFTUBÎÍPEFTFSWJÎPT
JOGPSNBUJWPT
16.4. &N DBTP EF BVUPSJ[BÎÍP EP $-*&/5& PT TFVT EBEPT EF USÈGFHP MPDBMJ[BÎÍP
HFPHSÈmDBQFSmMFPVDPOTVNPQPEFSÍPTFSUSBUBEPTQFMB15FNDPOGPSNJEBEFDPN
B MFHJTMBÎÍP BQMJDÈWFM QFMP QSB[P NÈYJNP EF TFJT
NFTFT B DPOUBS EB EBUB EP TFV
SFHJTUPQBSBFGFJUPTEF
(i)DPNFSDJBMJ[BÎÍPEFQSPEVUPTFTFSWJÎPTJODMVJOEPPGFSUBTDPNFSDJBJTQFSTPOBMJ[BEBT
(ii) EJTQPOJCJMJ[BÎÍP B FNQSFTBT EP (SVQP 15 QBSB B DPNFSDJBMJ[BÎÍP EF QSPEVUPT F
TFSWJÎPTEB15FQBSBmOTEFQSFTUBÎÍPEFTFSWJÎPTEFWBMPSBDSFTDFOUBEP
16.5. 1BSB FGFJUPT EF QSPWB EF USBOTBÎÜFT DPNFSDJBJT PV EF RVBMRVFS DPNVOJDBÎÍP
FGFUVBEBOPÉNCJUPEBSFMBÎÍPDPOUSBUVBMB15QPEFSÈHSBWBSDPNVOJDBÎÜFTNFEJBOUF
JOGPSNBÎÍPQSÏWJBBP$-*&/5&FSFDPMIBEPTFVDPOTFOUJNFOUP
16.6. /PT UFSNPT EB SFTQFUJWB BVUPSJ[BÎÍP MFHBM B 15 QPEFSÈ HSBWBS DPNVOJDBÎÜFT
SFBMJ[BEBT QBSB P 4FSWJÎP EF "QPJP BP $MJFOUF QBSB FGFJUPT EF NPOJUPSJ[BÎÍP EB
RVBMJEBEFEPBUFOEJNFOUP
16.7./PTUFSNPTEBMFHJTMBÎÍPBQMJDÈWFMÏHBSBOUJEPBP$-*&/5&PEJSFJUPEFBDFTTP
SFUJmDBÎÍPFBUVBMJ[BÎÍPEPTTFVTEBEPTQFTTPBJTEJSFUBNFOUFPVNFEJBOUFQFEJEPQPS
FTDSJUPCFNDPNPPEJSFJUPEFPQPTJÎÍPËVUJMJ[BÎÍPEPTNFTNPTQBSBmOTDPNFSDJBJT
QFMB15EFWFOEPQBSBPFGFJUPDPOUBDUBSBFOUJEBEFSFTQPOTÈWFMQFMPUSBUBNFOUPEPT
EBEPTQFTTPBJT15$PNVOJDBÎÜFT4"3VB"OESBEF$PSWPO-JTCPB
16.8."PNJTTÍPPVJOFYBUJEÍPEPTEBEPTQFTTPBJTPVEFNBJTJOGPSNBÎÜFTQSFTUBEBT
QFMP$-*&/5&TÍPEBTVBJOUFJSBSFTQPOTBCJMJEBEF
16.9. " 15 EJTQÜF EF VNB 1PMÓUJDB EF 1SJWBDJEBEF SFMBUJWB BP USBUBNFOUP EF EBEPT
QFTTPBJT QVCMJDBEB FN UFMFDPNQU OB RVBM JEFOUJmDB BT NFEJEBT EF QSPUFÎÍP DPOUSB
SJTDPT BTTPDJBEPT EFTJHOBEBNFOUF Ë TFHVSBOÎB QFTTPBM F QSJWBDJEBEF EPT DMJFOUFT F
VUJMJ[BEPSFTEPTTFVTTFSWJÎPT
17. RESOLUÇÃO
17.1. $PNFYDFÎÍPEPDBTPQSFWJTUPOPOÞNFSPTFHVJOUFFTFNQSFKVÓ[PEPEJTQPTUP
OB $POEJÎÍP EBT $POEJÎÜFT (FSBJT FN DBTP EF JODVNQSJNFOUP EFmOJUJWP EBT
PCSJHBÎÜFT DPOUSBUVBJT DPOGFSF B RVBMRVFS VNB EBT 1BSUFT P EJSFJUP Ë SFTPMVÎÍP EP
$POUSBUPBQØTQSÏBWJTPBEFRVBEPEFPJUP
EJBTTFNQSFKVÓ[PEBJOEFNOJ[BÎÍPB
RVFPSFGFSJEPJODVNQSJNFOUPQPTTBEBSMVHBS
17.2. $BTP P $-*&/5& OP DBTP EF TFS DPOTVNJEPS OÍP QSPDFEB Ë SFHVMBSJ[BÎÍP
EPT WBMPSFT FN EÓWJEB EFDPSSJEPT USJOUB
EJBT TPCSF B EBUB EF TVTQFOTÍP EP
TFSWJÎP OPT UFSNPT EB $POEJÎÍP EBT $POEJÎÜFT (FSBJT P $POUSBUP DPOTJEFSBTF
BVUPNBUJDBNFOUFSFTPMWJEP
17.3.0$-*&/5&OPDBTPEFTFSDPOTVNJEPSQPEFFYFSDFSPEJSFJUPEFSFTPMVÎÍPTFN
RVFMIFTFKBFYJHJEBRVBMRVFSJOEFNOJ[BÎÍPOPTTFHVJOUFTUFSNPT
(i)/PQSB[PEFDBUPS[F
EJBTBDPOUBSEBEBUBEFBEFTÍPËTDPOEJÎÜFTDPOUSBUVBJT
TBMWP TF B JOTUBMBÎÍP FPV BUJWBÎÍP EP TFSWJÎP UFOIB UJEP JOÓDJP DPN P TFV BDPSEP
BOUFTEFFTHPUBEPBRVFMFQSB[PTFBBEFTÍPËT$POEJÎÜFT(FSBJTFPVËT$POEJÎÜFT
&TQFDÓmDBTGPSSFBMJ[BEBBEJTUÉODJB
(ii)/PQSB[PEFDBUPS[F
EJBTBDPOUBSEBEBUBEBBEFTÍPËTDPOEJÎÜFTDPOUSBUVBJT
PVEFJOÓDJPEBQSFTUBÎÍPEPTFSWJÎPDBTPFTUBEBUBTFKBQPTUFSJPSËBEFTÍPËTDPOEJÎÜFT
DPOUSBUVBJTTFBBEFTÍPËT$POEJÎÜFT(FSBJTFPVËT$POEJÎÜFT&TQFDÓmDBTGPSSFBMJ[BEB
BPEPNJDÓMJP
17.4.1BSBFYFSDFSPEJSFJUPEFMJWSFSFTPMVÎÍPP$-*&/5&EFWFSÈSFNFUFSË15OPQSB[P
QSFWJTUPOPOÞNFSPBOUFSJPSDBSUBSFHJTUBEBDPNBWJTPEFSFDFÎÍPNBOJGFTUBOEPBTVB
WPOUBEFEFFYFSDFSBRVFMFEJSFJUP
18. VIGÊNCIA
"TQSFTFOUFT$POEJÎÜFT(FSBJTQSPEV[FNFGFJUPTOBEBUBEBBEFTÍPQFMP$-*&/5&BPT
QSJNFJSPT
TFSWJÎPT
OPTUFSNPTEBTSFTQFUJWBT$POEJÎÜFT&TQFDÓmDBTFWJHPSBNQPS
QFSÓPEPJOEFUFSNJOBEPDBEVDBOEPOBEBUBEFDFTTBÎÍPEFQSFTUBÎÍPEPT
ÞMUJNPT
TFSWJÎPT
DPOUSBUBEPT
QFMP$-*&/5&Ë15
19. ALTERAÇÃO DAS CONDIÇÕES CONTRATUAIS E CESSAÇÃO DA OFERTA
19.1. " 15 QPEFSÈ BMUFSBS BT QSFTFOUFT $POEJÎÜFT (FSBJT CFN DPNP BT $POEJÎÜFT
&TQFDÓmDBTBQMJDÈWFJTBDBEBTFSWJÎP
19.2./PDBTPQSFWJTUPOPOÞNFSPBOUFSJPSEFTUB$POEJÎÍPP$-*&/5&TFSÈOPUJmDBEP
BUSBWÏTEPTNFJPTQSFWJTUPTOB$POEJÎÍPDPNBBOUFDFEÐODJBNÓOJNBEFVN
NÐT TPCSF B EBUB EF FOUSBEB FN WJHPS EBT OPWBT DPOEJÎÜFT DPOUSBUVBJT $BTP EFMBT
EJTDPSEFP$-*&/5&EJTQÜFEFVNQSB[PEFRVJO[F
EJBTQBSBQPSFTDSJUPSFTDJOEJS
PT Comunicações, S.A.4FEF3VB"OESBEF$PSWP-JTCPB1PSUVHBM
QUFNQSFTBTQU
BSFMBÎÍPDPOUSBUVBMFNDBVTBTFNRVBMRVFSQFOBMJEBEFBTTPDJBEB"SFGFSJEBSFTDJTÍP
QSPEV[JSÈFGFJUPTËEBUBEBFOUSBEBFNWJHPSEBTBMUFSBÎÜFTDPOUSBUVBJT
19.3. 2VBMRVFS BMUFSBÎÍP SFBMJ[BEB OPT UFSNPT EPT OÞNFSPT BOUFSJPSFT RVF TFKB
GVOEBNFOUPEFSFTDJTÍPEPDPOUSBUPOÍPBGBTUBPSFHJNFEFDPOUSBQBSUJEBTQSFWJTUP
OBT$POEJÎÜFT&TQFDÓmDBTQBSBSFTDJTÍPBOUFDJQBEBDBTPFTUFKBFNDVSTPVNQFSÓPEP
DPOUSBUVBMNÓOJNP
19.4.4FNQSFRVFVNBBMUFSBÎÍPDPOUSBUVBMDPOTUJUVBVNBWBOUBHFNPCKFUJWBQBSBP
$-*&/5&OÍPÏBQMJDÈWFMPEJTQPTUPOPOÞNFSPEFTUB$POEJÎÍP
19.5. &N DBTP EF DFTTBÎÍP EB PGFSUB EF RVBMRVFS TFSWJÎP B 15 DPNQSPNFUFTF B
OPUJmDBS P $-*&/5& QPS FTDSJUP DPN VNB BOUFDFEÐODJB NÓOJNB EF RVJO[F
EJBT
TPCSFBEBUBEBTVBWFSJmDBÎÍP
4.2.$BTPP$-*&/5&QSFUFOEBQÙSmNËQSFTUBÎÍPEPTFSWJÎPEF'&EFWFSÈFOWJBSVNB
DBSUBEJSJHJEBË15"QBSUBEP&$1FESP)JTQBOP1PSUP
4.3. " DFTTBÎÍP EP TFSWJÎP '& QSPEV[ FGFJUPT SFMBUJWBNFOUF Ë GBUVSB B FNJUJS
QPTUFSJPSNFOUF BP QFEJEP EF DFTTBÎÍP 1PEF OP FOUBOUP TVDFEFS RVF P $-*&/5&
SFDFCB B GBUVSB TVCTFRVFOUF FN GPSNBUP FMFUSØOJDP TF B DFTTBÎÍP GPS GFJUB FN EBUB
QSØYJNBËEBFNJTTÍPEBGBUVSB
4.4.4FNQSFKVÓ[PEPEJTQPTUPOPTOÞNFSPTBOUFSJPSFTB15QPEFSÈBUPEPPNPNFOUP
TVTQFOEFSPVGB[FSDFTTBSPBDFTTPË'&OPNFBEBNFOUFOPTDBTPTEFJNQPTTJCJMJEBEF
EFFOUSFHBEB'&OBDBJYBEFDPSSFJPFMFUSØOJDPJOEJDBEBQFMP$-*&/5&
4.5.$FTTBOEPPTFSWJÎP'&P$-*&/5&QBTTBBSFDFCFSBGBUVSBFNGPSNBUPQBQFMOB
NPSBEBEFGBUVSBÎÍPRVFFTUFJOEJRVFË15
20. RESOLUÇÃO DE LITÍGIOS
20.1. 4FN QSFKVÓ[P EP SFDVSTP BPT USJCVOBJT KVEJDJBJT PV BSCJUSBJT F ËT FOUJEBEFT
SFTQPOTÈWFJTQFMBEFGFTBFQSPNPÎÍPEPTEJSFJUPTEPTDPOTVNJEPSFTEFTJHOBEBNFOUFB
%JSFÎÍP(FSBMEP$POTVNJEPSP$-*&/5&QPEFTVCNFUFSRVBJTRVFSDPOnJUPTDPOUSBUVBJT
BPT NFDBOJTNPT EF BSCJUSBHFN F NFEJBÎÍP RVF TF FODPOUSFN PV WFOIBN B TFS
MFHBMNFOUFDPOTUJUVÓEPTCFNDPNPSFDMBNBSKVOUPEB15EFBUPTFPNJTTÜFTRVFWJPMFN
BTEJTQPTJÎÜFTMFHBJTBQMJDÈWFJTËQSFTUBÎÍPEPTFSWJÎP
20.2."SFDMBNBÎÍPBBQSFTFOUBSQFMP$-*&/5&EFWFSÈTFSBQSFTFOUBEBOPQSB[PNÈYJNP
EFUSJOUB
EJBTDPOUBEPTBQBSUJSEPDPOIFDJNFOUPEPTGBDUPTQFMP$-*&/5&TFOEP
SFHJTUBEBOPTTJTUFNBTEFJOGPSNBÎÍPEB15RVFEFWFSÈEFDJEJSBSFDMBNBÎÍPFOPUJmDBS
PJOUFSFTTBEPOPQSB[PNÈYJNPEFUSJOUB
EJBTBDPOUBSEBEBUBEBTVBSFDFÎÍP
20.3. "T SFDMBNBÎÜFT TPCSF GBUVSBÎÍP EFTEF RVF BQSFTFOUBEBT BUÏ Ë EBUB MJNJUF
EF QBHBNFOUP TVTQFOEFN B PCSJHBUPSJFEBEF EF QBHBNFOUP EB QBSDFMB EB GBUVSB
SFDMBNBEBBUÏËTVBEFDJTÍPQFMB15
CONDIÇÕES ESPECÍFICAS DE PRESTAÇÃO DO SERVIÇO DE VOZ
DA PT COMUNICAÇÕES, S.A..
21. CESSÃO DA POSIÇÃO CONTRATUAL
0 $-*&/5& BVUPSJ[B EFTEF KÈ B 15 B DFEFS B QPTJÎÍP DPOUSBUVBM RVF FTUB BTTVNF OP
DPOUSBUPBP.&0o4FSWJÎPTEF$PNVOJDBÎÜFTF.VMUJNÏEJB4"
22. DEPÓSITO
/PTUFSNPTMFHBJTBTQSFTFOUFT$POEJÎÜFT(FSBJTF&TQFDÓmDBTEF1SFTUBÎÍPEF4FSWJÎPT
EF$PNVOJDBÎÜFT&MFUSØOJDBTGPSBNEFQPTJUBEBTKVOUPEP*$1"/"$0.o"VUPSJEBEF
/BDJPOBMEF$PNVOJDBÎÜFTFEB%JSFÎÍP(FSBMEP$POTVNJEPS
ANEXO I
ADMINISTRADOR DE CONTA
1. "BEFTÍPB4FSWJÎPT15QPSQBSUFEF$MJFOUFTFNQSFTBSJBJTJNQMJDBPCSJHBUPSJBNFOUF
B JOEJDBÎÍP OP 'PSNVMÈSJP EBT
QFTTPBT
RVF TFSÈÍP
PT
SFQSFTFOUBOUFTT
EP
$-*&/5& BEJBOUF EFTJHOBEBT
QPS "ENJOJTUSBEPS EF $POUB QBSB RVBMRVFS QFEJEP
SFMBDJPOBEPDPNPTTFSWJÎPTDPOUSBUBEPTË15
2.0$-*&/5&QPEFSÈJOEJDBSFMJNJOBSPVBMUFSBSQPSFTDSJUPVNPVNBJT"ENJOJTUSBEPSFT
EF $POUB PT
RVBMBJT
TFSÈÍP
QBSB UPEPT PT FGFJUPT MFHBJT F DPOUSBUVBJT PT
SFQSFTFOUBOUFT
EP$-*&/5&PVTFKBBT
QFTTPBT
DPNQPEFSFTQBSBBUVBSOPÉNCJUP
EBFYFDVÎÍPDPOUSBUVBMFNOPNFFSFQSFTFOUBÎÍPEP$-*&/5&
3."15BEWFSUFP$-*&/5&EFRVFPT
"ENJOJTUSBEPSFT
EF$POUBQPSTJJOEJDBEPT
TFSÈÍP
JHVBMNFOUF PT
MFHBMBJT
SFQSFTFOUBOUFT
EP $-*&/5& OP SFMBDJPOBNFOUP
DPOUSBUVBMRVFUFOIBPVWFOIBBFTUBCFMFDFSDPNB.&0o4FSWJÎPTEF$PNVOJDBÎÜFTF
.VMUJNÏEJB4"FNQSFTBEP(SVQP1PSUVHBM5FMFDPN
ANEXO II
CONDIÇÕES DE DISPONIBILIZAÇÃO DA FATURA ELETRÓNICA
1.OBJETO
1.1.0TFSWJÎPEF'BUVSB&MFUSØOJDBi'&w
DPOTJTUFOBEJTQPOJCJMJ[BÎÍPHSBUVJUBQFMB15
BP$-*&/5&EFVNBGBUVSBFNJUJEBFNGPSNBUPFMFUSØOJDPSFMBUJWBNFOUFBPTTFSWJÎPT
15FNDBEBNPNFOUPDPOUSBUBEPTQFMP$-*&/5&EFBDPSEPDPNPTQSFTFOUFTUFSNPT
FDPOEJÎÜFT
1.2. " '& UFN P NFTNP WBMPS RVF B GBUVSB FNJUJEB FN QBQFM QPJT DPOUÏN UPEBT BT
NFOÎÜFTPCSJHBUØSJBTQSFWJTUBTOB-FJ"EJDJPOBMNFOUFDPOUFOEPB'&VNBBTTJOBUVSB
FMFUSØOJDB P EPDVNFOUP FNJUJEP QFMB 15 TBUJTGB[ BT DPOEJÎÜFT FYJHJEBT OB -FJ QBSB
HBSBOUJSBBVUFOUJDJEBEFEBTVBPSJHFNFBJOUFHSJEBEFEPTFVDPOUFÞEP
01.14
CLIENTE
Mod. C 1001786
/*1$t$3$EF-JTCPBt$BQJUBM4PDJBMȽ
2. ADESÃO
2.1."BEFTÍPË'&QSPEV[FGFJUPTSFMBUJWBNFOUFËGBUVSBBFNJUJSQPTUFSJPSNFOUFËEBUB
EBBEFTÍPQFMPRVFP$-*&/5&EFJYBSÈEFSFDFCFSBGBUVSBFNQBQFM1PEFOPFOUBOUP
TVDFEFSRVFP$-*&/5&SFDFCBVNBGBUVSBFNQBQFMTFBBEFTÍPË'&GPSGFJUBFNEBUB
QSØYJNBËEBFNJTTÍPEBGBUVSB
2.2. " BEFTÍP Ë '& DPOTJEFSBTF FGFUVBEB BQØT BDFJUBÎÍP EBTi$POEJÎÜFT EP 4FSWJÎP
'BUVSB&MFUSØOJDBw
2.3."BEFTÍPË'&OPÉNCJUPEBVUJMJ[BÎÍPEFVNTFSWJÎPQSFTUBEPQFMB15QSFTTVQÜFB
BEFTÍPË'&FNSFMBÎÍPBUPEPTPTTFSWJÎPTQSFTUBEPTQFMB15BCSBOHJEPTQFMBNFTNB
DPOUBEFGBUVSBÎÍP
3. SERVIÇO DE FE
3.1./PÉNCJUPEPTFSWJÎPEF'&B15EJTQPOJCJMJ[BBP$-*&/5&B'&BUSBWÏTEF
(i)&OWJPEB'&QBSBPFOEFSFÎPEFFNBJMJOEJDBEPQFMP$-*&/5&QSØQSJPPVEFUFSDFJSP
BVUPSJ[BEPQBSBPFGFJUP
F(ii)$POTVMUBOB«SFBEF$MJFOUFEB'&CBTUBOEPQBSBUBMP
$MJFOUFJOUSPEV[JSPTTFVTEBEPTEFBDFTTPË«SFBEF$MJFOUFDBTPFTUFKBSFHJTUBEPOB
NFTNBEJTQPOÓWFMFNNFPQU
3.2."USBWÏTEPTFSWJÎPEF'&P$-*&/5&QPEFSÈBJOEBJNQSJNJSPVHVBSEBSFNGPSNBUP
1%'
OPTFVDPNQVUBEPSBTGBUVSBTFMFUSØOJDBT1BSBJNQSJNJSFPVHVBSEBSBTGBUVSBT
P$-*&/5&OFDFTTJUBEFUFSJOTUBMBEBBBQMJDBÎÍP"EPCF"DSPCBU3FBEFSWFSTÍPPV
TVQFSJPS
3.3. 0 $-*&/5& SFHJTUBEP OB «SFB EF $MJFOUF QPEFSÈ DPOTVMUBS BT TFJT
ÞMUJNBT
GBUVSBTFMFUSØOJDBTFNJUJEBT1BSBDPOTVMUBSGBUVSBTFNJUJEBTIÈNBJTEFTFJT
NFTFT
P$-*&/5&QPEFSÈDPOUBDUBSB15BUSBWÏTEPTDPOUBDUPTJOEJDBEPTOPNFOV4FSWJÎPBP
$MJFOUF$POUBDUPTEB«SFBEF$MJFOUFNFPQU
3.4./BEBUBEFFOWJPEB'&B15FOWJBQBSBPOÞNFSPEFDPOUBDUPUFMFGØOJDPJOEJDBEP
QFMP$-*&/5&FTFNRVBMRVFSDVTUPVNBOPUJmDBÎÍPJOGPSNBOEPEBFNJTTÍPEB'&1BSB
FTUFFGFJUPP$-*&/5&EFWFSÈNBOUFSPTSFTQFUJWPTDPOUBDUPTBUVBMJ[BEPTTFOEPBJOEB
SFTQPOTÈWFMQPSBTTFHVSBSFTQBÎPEJTQPOÓWFMQBSBBSFDFÎÍPEBTGBUVSBTOBTVBDBJYB
EFDPSSFJPFMFUSØOJDPCFNDPNPDPNVOJDBSË15BBMUFSBÎÍPEPFOEFSFÎPEFDPSSFJP
FMFUSØOJDP
3.5. $VNQSJOEPB15BTPCSJHBÎÜFTSFGFSJEBTOPTOÞNFSPTFBDJNBP$-*&/5&Ï
SFTQPOTÈWFMQFMPQBHBNFOUPEBTGBUVSBTFNJUJEBTFFOWJBEBTQFMB15
4. DURAÇÃO, SUSPENSÃO E TERMO DO SERVIÇO
4.1. " QSFTUBÎÍP EP TFSWJÎP '& Ï QPS QFSÓPEP JOEFUFSNJOBEP QPEFOEP B 15 PV P
$-*&/5&QÙSmNËTVBQSFTUBÎÍPFNRVBMRVFSNPNFOUP
1. OBJETO
1.1. "T QSFTFOUFT $POEJÎÜFT &TQFDÓmDBT PT "OFYPT * F ** F P 'PSNVMÈSJP EF "EFTÍP
B 4FSWJÎPT EF $PNVOJDBÎÜFT &MFUSØOJDBT i'PSNVMÈSJPw
WJTBN SFHVMBS PT UFSNPT F BT
DPOEJÎÜFTQPSRVFTFSFHFSÈBQSFTUBÎÍPQFMB15$PNVOJDBÎÜFT4"i15w
BP$-*&/5&
EPTFSWJÎPEFWP[iTFSWJÎPw
1.2. 0TFSWJÎPQFSNJUFBP$-*&/5&GB[FSFSFDFCFSFNMPDBMmYPDIBNBEBTOBDJPOBJT
F JOUFSOBDJPOBJT F BDFEFS BPT OÞNFSPT EF FNFSHÐODJB BUSBWÏT EF VN OÞNFSP PV EF
OÞNFSPTJODMVÓEPTOVNQMBOPEFOVNFSBÎÍPUFMFGØOJDBOBDJPOBMPVJOUFSOBDJPOBM
1.3.0$-*&/5&QPEFSÈBJOEBBEFSJSBTFSWJÎPTBEJDJPOBJTRVFB15UJWFSEJTQPOÓWFJTOPTFV
QPSUGPMJPNFEJBOUFBBDFJUBÎÍPEBTDPOEJÎÜFTQBSUJDVMBSFTRVFMIFTTFKBNBQMJDÈWFJT
1.4. &N UVEP P RVF OÍP TF FODPOUSBS QSFWJTUP OBT QSFTFOUFT $POEJÎÜFT &TQFDÓmDBT
BQMJDBSTFÈPEJTQPTUPOBT$POEJÎÜFT(FSBJTEF1SFTUBÎÍPEF4FSWJÎPTEF$PNVOJDBÎÜFT
&MFUSØOJDBTEB15i$POEJÎÜFT(FSBJTw
2. ACESSO
2.1.0TFSWJÎPRVBOEPQSFTUBEPTPCSFQBSEFmPTEFDPCSFEJTQÜFEFDPCFSUVSBFN
UPEP P UFSSJUØSJP OBDJPOBM TFOEP QSFTUBEP EF GPSNB SFHVMBS F DPOUÓOVB F EF BDPSEP
DPN PT JOEJDBEPSFT EF RVBMJEBEF F PCKFUJWPT EF EFTFNQFOIP FTQFDÓmDPT mYBEPT F
QVCMJDBEPTQFMP*$1"/"$0.
2.2. 0 TFSWJÎP RVBOEP QSFTUBEP DPN SFDVSTP BP QSPUPDPMP *1 i*OUFSOFU 1SPUPDPMw
BQFOBTFTUÈEJTQPOÓWFMOBT[POBTHFPHSÈmDBTDPNDPCFSUVSBEFSFEFRVFQPEFSÍPTFS
DPOTVMUBEBTOBTMPKBT.&0BUSBWÏTEPOÞNFSPEFBQPJPBPDMJFOUFFFNNFPQUFQPEF
TFSQSFTUBEPDPNBUSJCVJÎÍPEFOVNFSBÎÍPOÍPHFPHSÈmDBi7P*1/ØNBEBw
DBTPFN
RVFÏQPTTJCJMJUBEPPBDFTTPBPTFSWJÎPBQBSUJSEFEJGFSFOUFTMPDBMJ[BÎÜFTHFPHSÈmDBT
PV DPN BUSJCVJÎÍP EF OVNFSBÎÍP HFPHSÈmDB i7P*1 'JYPw
DBTP FN RVF P BDFTTP BP
TFSWJÎP TØ QPEFSÈ TFS FGFUVBEP B QBSUJS EF VN ÞOJDP MPDBM mYP F TVQPSUBEP OVN
BDFTTP*1EB15QPEFOEPBRVFMFTFSQSFTUBEPBQFOBTFORVBOUPFTUFÞMUJNPTFSWJÎPTF
NBOUJWFSBUJWP
2.3. 4FN QSFKVÓ[P EP SFHJNF MFHBM FN WJHPS B 15 QPEF EJTQPOJCJMJ[BS P TFSWJÎP DPN
SFDVSTP BP QSPUPDPMP *1 i7P*1w
OB DPOEJÎÍP EP $-*&/5& TVCTDSFWFS VN PV NBJT
TFSWJÎPTEFDPNVOJDBÎÜFTFMFUSØOJDBTEB15RVFBTTFHVSFNBDPOFDUJWJEBEF*OUFSOFU
FOUSF B NPSBEB EF JOTUBMBÎÍP EP TFSWJÎP F B DFOUSBM UFMFGØOJDB EB 15 TFOEP OFTUF
DBTPBQMJDÈWFJTËQSFTUBÎÍPEPTFSWJÎPDVNVMBUJWBNFOUFDPNBTQSFTFOUFT$POEJÎÜFT
&TQFDÓmDBTBTDPOEJÎÜFTQBSUJDVMBSFTDPOTUBOUFTEP"OFYP*
2.4.4FNQSFRVFQSFTUBEPTPCSF*1BQSFTUBÎÍPEPTFSWJÎPQSFTTVQÜF
a)RVFP$-*&/5&EJTQPOIBEFFRVJQBNFOUPDPNQBUÓWFMDPNBSFEF*1EJTQPOJCJMJ[BEP
QFMB15OBNPEBMJEBEFEFBMVHVFSDPNPEBUPPVDPNQSB
b)TFNQSFRVFQSFTUBEPDPNSFDVSTPBOVNFSBÎÍPOØNBEBBBUJWBÎÍPEPTFSWJÎPQFMP
$-*&/5&POMJOFOBÈSFBSFTFSWBEBEFDMJFOUFOB*OUFSOFUBQØTPDVNQSJNFOUPEFUPEPT
PTQSPDFEJNFOUPTQBSBBJOTUBMBÎÍPEPTPGUXBSFOFDFTTÈSJPQBSBBVUJMJ[BÎÍPEPTFSWJÎP
2.5.0TFSWJÎPTFNQSFRVFQSFTUBEPTPCSF*1QPEFSÈTFSJODPNQBUÓWFMDPNFRVJQBNFOUPT
RVFOÍPPCTFSWFNBTOPSNBTEFMJHBÎÍP*1EFTJHOBEBNFOUFmTDBMJ[BEPSFT
3. NÍVEIS DE QUALIDADE, UTILIZAÇÃO, RESTRIÇÕES E SEGURANÇA DO SERVIÇO
3.1. "15DPNQSPNFUFTFBBTTFHVSBSPTTFHVJOUFTOÓWFJTEFRVBMJEBEFEFTFSWJÎP
a)5FNQPNÈYJNPQBSBMJHBÎÍPJOJDJBMEPTFSWJÎPUSJOUB
EJBTÞUFJT
b) 5FNQPNÈYJNPEFSFQPTJÎÍPEPTFSWJÎPRVJO[F
EJBTÞUFJT
3.2.0UFNQPNÈYJNPQSFWJTUPOBBMÓOFBB
EPOÞNFSPBOUFSJPSEFTUB$POEJÎÍPOÍPTFSÈ
BQMJDÈWFMOBTTJUVBÎÜFTFNRVFBUFOEFOEPBPMPDBMEFJOTUBMBÎÍPEPTFSWJÎPTFSFWFMF
OFDFTTÈSJP B SFBMJ[BÎÍP EF USBCBMIPT FTQFDJBJT DBTP FN RVF B EBUB EF JOTUBMBÎÍP EP
TFSWJÎPTFSÈBBDPSEBEBDBTVJTUJDBNFOUFQFMBT1BSUFT
3.3. " DPOUBHFN EP QSB[P QSFWJTUP OB BMÓOFB C
EP OÞNFSP EFTUB $POEJÎÍP JOJDJB
TFOPNPNFOUPFNRVFP$-*&/5&DPNVOJDBBBWBSJBOPTUFSNPTEB$POEJÎÍPEBT
QSFTFOUFT$POEJÎÜFT&TQFDÓmDBT
3.4.$BTPB15WFSJmRVFRVFBSFQPTJÎÍPEPTFSWJÎPOÍPPDPSSFSÈOPQSB[PmYBEPOB
BMÓOFB C
OÞNFSP EFTUB $POEJÎÍP DPNQSPNFUFTF B DPOUBDUBS P $-*&/5& BUÏ BP
UFSNPEPNFODJPOBEPQSB[PQBSBJOGPSNBSTPCSFPQPOUPEFTJUVBÎÍPEBBWBSJB
3.5.4FNQSFKVÓ[PEPEJTQPTUPOPOÞNFSPTFHVJOUFÏHBSBOUJEPBP$-*&/5&PBDFTTP
JOJOUFSSVQUPFHSBUVJUPBPOÞNFSPÞOJDPEFFNFSHÐODJBFVSPQFVo
3.6.4FNQSFRVFPTFSWJÎPÏQSFTUBEPDPNSFDVSTPBPQSPUPDPMP*1B15EFTEFKÈJOGPSNB
P$-*&/5&RVFRVBMRVFSGBMIBOPGPSOFDJNFOUPEFFOFSHJBFMÏUSJDBQPEFSÈJNQMJDBSB
JOUFSSVQÎÍPEPTFSWJÎPBUÏBPSFTUBCFMFDJNFOUPEBRVFMF
3.7."15QPEFSÈOPTUFSNPTEBMFJQSPDFEFSËBOVMBÎÍPEBFMJNJOBÎÍPEBJEFOUJmDBÎÍP
EB MJOIB DIBNBEPSB CFN DPNP SFHJTUBS F EJTQPOJCJMJ[BS PT EBEPT EF MPDBMJ[BÎÍP EP
$-*&/5& RVBOEP FTUF SFBMJ[F DIBNBEBT QBSB PSHBOJ[BÎÜFT DPN DPNQFUÐODJB MFHBM
QBSB SFDFCFS DIBNBEBT EF FNFSHÐODJB DPN B mOBMJEBEF EF USBOTNJUJS UBJT EBEPT ËT
PSHBOJ[BÎÜFTBDJNBSFGFSJEBTQBSBFGFJUPTEFSFTQPTUBBFTTBTDIBNBEBT
3.8./PDBTPEFPTFSWJÎPTFSQSFTUBEPDPNSFDVSTPBPQSPUPDPMP*1FDPNBUSJCVJÎÍPEF
OVNFSBÎÍPOÍPHFPHSÈmDBOÍPÏBTTFHVSBEBBMPDBMJ[BÎÍPEBPSJHFNEBTDIBNBEBT
QBSBBDFTTPBPTTFSWJÎPTEFFNFSHÐODJB
3.9. " 15 SFTFSWBTF P EJSFJUP EF SFDVTBS P BDFTTP F FGFUVBS B EFTBUJWBÎÍP EP TFSWJÎP
RVBOEPDPOTJEFSFRVFBTVBVUJMJ[BÎÍPDPMPDBFNDBVTBBTFHVSBOÎBFJOUFHSJEBEFEB
SFEFDBVTBJOUFSGFSÐODJBTOPDJWBTPVEFUFSJPSFBRVBMJEBEFEPTFSWJÎPEBSFEFPVEP
TFV GVODJPOBNFOUP CFN DPNP OBT TJUVBÎÜFT EF DPOWFSTÍP TPC RVBMRVFS GPSNB EF
USÈGFHPDPNPSJHFNFNSFEFTEFPVUSPTPQFSBEPSFTFEFTUJOPËTSFEFTmYBTOBDJPOBJT
FNUSÈGFHPDPNPSJHFNOBSFEF15FEFTUJOPËSFEFmYBOBDJPOBM
3.10."15SFTFSWBTFPEJSFJUPEFEFmOJSVNBQPMÓUJDBEFVUJMJ[BÎÍPSFTQPOTÈWFMQBSBB
VUJMJ[BÎÍPEPTFSWJÎPQPEFOEPGBUVSBSDPOTVNPTRVFFYDFEBNNFOTBMNFOUFPMJNJUF
QSFWJTUPOPSFTQFUJWPUBSJGÈSJPTFBQMJDÈWFM
3.11."15SFTFSWBTFPEJSFJUPEFBQMJDBSCBSSBNFOUPTQBSBEFUFSNJOBEPTEFTUJOPTFN
DBTPEFTJUVBÎÍPEFGSBVEF
4. REEMBOLSOS E INDEMNIZAÇÕES
4.1.&NDBTPEFJODVNQSJNFOUPEPUFNQPNÈYJNPmYBEPOBBMÓOFBB
EB$POEJÎÍP
QPSNPUJWPTDPNQSPWBEBNFOUFJNQVUÈWFJTË15P$-*&/5&QPEFSÈFYJHJSBSFEVÎÍPEP
NPOUBOUFDPSSFTQPOEFOUFBPQSFÎPEFJOTUBMBÎÍPFNDJORVFOUBQPSDFOUP
4.2. 4FNQSFRVFBJOTUBMBÎÍPOÍPQPTTBTFSFGFUVBEBQPSGBDUPJNQVUÈWFMBP$-*&/5&
PT Comunicações, S.A.4FEF3VB"OESBEF$PSWP-JTCPB1PSUVHBM
QUFNQSFTBTQU
QPEFSÈB15FYJHJSVNBTPCSFUBYBDPSSFTQPOEFOUFBDJORVFOUBQPSDFOUP
EPWBMPS
EPQSFÎPEFJOTUBMBÎÍP
4.3. " JOEJTQPOJCJMJEBEF EP TFSWJÎP DPN FYDFÎÍP EPT DBTPT QSFWJTUPT OB $POEJÎÍP EBT$POEJÎÜFT(FSBJTFNJODVNQSJNFOUPEPEJTQPTUPOB$POEJÎÍPBMÓOFBC
QPS
NPUJWPTDPNQSPWBEBNFOUFJNQVUÈWFJTË15EBSÈMVHBSBPEFTDPOUPEPWBMPSRVFDPN
CBTFOPQSFÎPEBBTTJOBUVSBNFOTBMEFMJOIBBOBMØHJDBDPOTUBOUFEPUBSJGÈSJPFNWJHPS
DPSSFTQPOEFSËEVSBÎÍPEBJOEJTQPOJCJMJEBEF
4.4.$BTPBJOEJTQPOJCJMJEBEFEPTFSWJÎPVMUSBQBTTFPEPCSPEPQSB[PFTUJQVMBEPOBBMÓOFBC
EB$POEJÎÍPP$-*&/5&QPEFSÈFYJHJSË15PQBHBNFOUPEFVNBJOEFNOJ[BÎÍPEFWBMPS
FRVJWBMFOUFBPEFTDPOUPDPODFEJEPOPTUFSNPTEB$POEJÎÍP
5. SUSPENSÃO DO SERVIÇO
%VSBOUFBTVTQFOTÍPEPTFSWJÎPFBUÏËTVBFYUJOÎÍPÏHBSBOUJEPBP$-*&/5&PBDFTTP
B DIBNBEBT RVF OÍP JNQMJRVFN QBHBNFOUP OPNFBEBNFOUF BT SFBMJ[BEBT QBSB P
OÞNFSPÞOJDPEFFNFSHÐODJBFVSPQFV
6. SERVIÇO DE ATENDIMENTO PERMANENTE
$BTP P $-*&/5& EFUFUF RVBMRVFS BWBSJB PV GBMIB OP GVODJPOBNFOUP EP TFSWJÎP EFWF
DPOUBDUBS B 15 BUSBWÏT EPT DPOUBDUPT EJTQPOJCJMJ[BEPT FN UFMFDPNQU PV BUSBWÏT EP
OÞNFSPEFBQPJPBPDMJFOUFRVFGVODJPOBWJOUFFRVBUSP
IPSBTQPSEJB
7. PREÇO
7.1.0QSFÎPBQBHBSQFMP$-*&/5&QFMBJOTUBMBÎÍPSFTUBCFMFDJNFOUPBTTJOBUVSBNFOTBM
DPNVOJDBÎÜFTFBMVHVFSPVWFOEBEFFRVJQBNFOUPDPSSFTQPOEFBPRVFFTUJWFSmYBEP
OPUBSJGÈSJPFNWJHPSPRVBMÏEJTQPOJCJMJ[BEPBP$-*&/5&OPNPNFOUPEBBEFTÍPBP
TFSWJÎPFRVFGB[QBSUFJOUFHSBOUFEBTQSFTFOUFT$POEJÎÜFT&TQFDÓmDBT
7.2. 1BSB PCUFOÎÍP EF JOGPSNBÎÜFT BUVBMJ[BEBT TPCSF P QSFÎP BQMJDÈWFM BP TFSWJÎP P
$-*&/5&QPEFSÈDPOTVMUBSFNNFPQUFQUFNQSFTBTQUPVMJHBSQBSBPOÞNFSPEFBQPJP
BPDMJFOUF
7.3. 0 QSFÎP EB BTTJOBUVSB RVBOEP BQMJDÈWFM Ï EFWJEP B QBSUJS EB EBUB EP JOÓDJP EB
QSFTUBÎÍPEPTFSWJÎP/PNÐTFNRVFPDPSSFSPJOÓDJPEBQSFTUBÎÍPEPTFSWJÎPPQSFÎP
EBBTTJOBUVSBDPSSFTQPOEFSÈBEPWBMPSEBBTTJOBUVSBNFOTBMQPSDBEBEJBFNRVF
PTFSWJÎPFTUJWFSBUJWP
7.4. 1BSBWFSJmDBÎÍPFDPOUSPMPEPTFODBSHPTBTTPDJBEPTBPTFSWJÎPB15EJTQPOJCJMJ[B
BP $-*&/5& QBSB BMÏN EF PVUSPT NFDBOJTNPT P CBSSBNFOUP TFMFUJWP F HSBUVJUP EF
DIBNBEBTEFTBÓEBEFUJQPTFQBSBUJQPTEFmOJEPTEFOÞNFSPTEFBDPSEPDPNPRVF
WJFSBTFSEFmOJEPQFMP*$1"/"$0.OPTUFSNPTEB-FJTJTUFNBTEFQSÏQBHBNFOUP
EPBDFTTPEBMJHBÎÍPËSFEFUFMFGØOJDBQÞCMJDBFEBVUJMJ[BÎÍPEPTFSWJÎPCFNDPNP
QBHBNFOUP FTDBMPOBEP EP QSFÎP EB MJHBÎÍP Ë SFEF UFMFGØOJDB QÞCMJDB FN UPEPT PT
DBTPTNFEJBOUFQFEJEPEP$-*&/5&
8. FATURAÇÃO
8.1.0$-*&/5&QPEFSÈPQUBSQFMPGPSOFDJNFOUPBUÓUVMPHSBUVJUPEFRVBMRVFSVNEPT
TFHVJOUFTUJQPTEFEFUBMIFEBGBUVSB
a)'BUVSB/ÓWFMBRVBMDPOUÏNPEFUBMIFEPTUPUBJTEFDPNVOJDBÎÜFTFWBMPSFTQPS
DBUFHPSJBTEFDPNVOJDBÎÍP
b)'BUVSB/ÓWFMBRVBMDPOUÏNPEFUBMIFEBTEJWFSTBTDBUFHPSJBTEFUSÈGFHPJOEJDBOEP
DBEBDIBNBEBSFTQFUJWPDVTUPIPSBEBDIBNBEBFEVSBÎÍPEBNFTNB
c)'BUVSB/ÓWFMBRVBMDPOUÏNBEJTDSJNJOBÎÍPQPSPSEFNDSPOPMØHJDBEFUPEBTBT
DPNVOJDBÎÜFT FGFUVBEBT JODMVJOEP PT OÞNFSPT DIBNBEPT SFTQFUJWP DVTUP IPSB EB
DIBNBEBFEVSBÎÍPEBNFTNB
d)'BUVSB/ÓWFMBRVBMDPSSFTQPOEFË'BUVSB/ÓWFMDPOUFOEPBTVQSFTTÍPEPTÞMUJNPT
RVBUSPEÓHJUPTEPTOÞNFSPTDIBNBEPT
8.2. /B GBUVSB TFSÍP JODMVÓEPT PT FMFNFOUPT DPSSFTQPOEFOUFT BP OÓWFM NÓOJNP EF
EFUBMIFQSFWJTUPOB-FJDPNFYDFÎÍPEBGBUVSB/ÓWFMBRVBMTFSÈGPSOFDJEBBP$-*&/5&
DBTPFTUFUFOIBNBOJGFTUBEPFYQSFTTBNFOUFBTVBWPOUBEFOFTTFTFOUJEP
9. VIGÊNCIA
9.1."TQSFTFOUFT$POEJÎÜFT&TQFDÓmDBTQSPEV[FNFGFJUPTOBEBUBEBBEFTÍPBPTFSWJÎP
FWJHPSBNQFMPQFSÓPEPEFVNNÐTBVUPNBUJDBNFOUFSFOPWÈWFMQPSJHVBJTQFSÓPEPT
TBMWP EFOÞODJB QPS RVBMRVFS VNB EBT 1BSUFT NFEJBOUF DPNVOJDBÎÍP WÈMJEB DPN
B BOUFDFEÐODJB NÓOJNB EF RVJO[F
EJBT SFMBUJWBNFOUF BP UFSNP EB WJHÐODJB PV
SFOPWBÎÍP
9.2.1BSBFGFJUPTEFSFOPWBÎÍPBTQSFTFOUFT$POEJÎÜFT&TQFDÓmDBTDPOTJEFSBNTFDPNP
UFOEPUJEPJOÓDJPOPQSJNFJSPEJBEPNÐTSFTQFUJWP
01.14
CLIENTE
Mod. C 1001786
/*1$t$3$EF-JTCPBt$BQJUBM4PDJBMȽ
ANEXO I
CONDIÇÕES PARTICULARES APLICÁVEIS AO SERVIÇO
PRESTADO SOBRE IP (“VoIP”)
1. CÓDIGOS DE ACESSO AO SERVIÇO
1.1.0BDFTTPBPTFSWJÎPBQFOBTÏQPTTÓWFMBQØTBBUJWBÎÍPEPNFTNPQFMP$-*&/5&
NFEJBOUF B FTDPMIB F JOUSPEVÎÍP EP OÞNFSP 7P*1 i/ÞNFSP 7P*1w
F EP DØEJHP EF
BDFTTPi$ØEJHPEF"DFTTP1BTTXPSEw
RVFDPOTUJUVFNPTFMFNFOUPTEFJEFOUJmDBÎÍP
EP$-*&/5&
1.2.0T$ØEJHPTEF"DFTTP1BTTXPSETUÐNDBSÈUFSQFTTPBMFJOUSBOTNJTTÓWFMTÍPQBSB
DPOIFDJNFOUP F VTP FYDMVTJWP EP $-*&/5& EFWFOEP FTUF BTTFHVSBS F QSPUFHFS FN
RVBJTRVFS DJSDVOTUÉODJBT B DPOmEFODJBMJEBEF EPT NFTNPT OPNFBEBNFOUF OÍP PT
SFWFMBOEPBUFSDFJSPTFOÍPPQFSBOEPFNDPOEJÎÜFTRVFQFSNJUBNBTVBEFTDPEJmDBÎÍP
FDØQJB
1.3."15OÍPTFSÈSFTQPOTÈWFMQPSRVBJTRVFSQFSEBTPVEBOPTDBVTBEPTQPSVUJMJ[BÎÜFT
BCVTJWBT EPT DØEJHPT SFGFSJEPT OPT OÞNFSPT BOUFSJPSFT RVF OÍP MIF TFKBN EJSFUB PV
JOEJSFUBNFOUFJNQVUÈWFJTBUÓUVMPEFEPMPPVDVMQBHSBWF
1.4."FWFOUVBMVUJMJ[BÎÍPEPTFSWJÎPQPSUFSDFJSPTDPNSFDVSTPBPT$ØEJHPTEF"DFTTP
1BTTXPSET BTTPDJBEPT BP NFTNP DPN PV TFN BVUPSJ[BÎÍP EP $-*&/5& DPOTJEFSBTF
SFBMJ[BEBQFMPNFTNPTBMWPQSPWBFNDPOUSÈSJP
1.5.1PSSB[ÜFTEFTFHVSBOÎBOÍPTFSÍPQFSNJUJEPTBDFTTPTBPTFSWJÎPFNTJNVMUÉOFP
DPNPNFTNPOÞNFSPFDØEJHPEFBDFTTP
2. TIPOS DE CHAMADAS
2.1.0TFSWJÎPQFSNJUFBSFBMJ[BÎÍPEPTFHVJOUFUJQPEFDIBNBEBT
(i) $IBNBEB 1$BUFMFGPOF o P DPNQVUBEPS QFTTPBM 1$
EF PSJHFN OFDFTTJUB EF UFS
JOTUBMBEPVNTPGUQIPOFRVFQFSNJUBJOJDJBSBDIBNBEB7P*1
(ii)$IBNBEBUFMFGPOFB1$oP1$EFWFUFSJOTUBMBEPVNQSPHSBNBBUSBWÏTEPRVBMTFKB
QPTTÓWFMUFSNJOBSBDIBNBEBPSJHJOBEBOPUFMFGPOF
(iii)$IBNBEBUFMFGPOFBUFMFGPOFoPFTUBCFMFDJNFOUPEBDIBNBEBSFBMJ[BTFBUSBWÏTEF
VNUFMFGPOFMJHBEPBVNSPVUFSDPNQPSUBT'9T
3. REGRAS DE UTILIZAÇÃO DO SERVIÇO
3.1. 0 $-*&/5& DPNQSPNFUFTF B PCTFSWBS UPEBT BT EJTQPTJÎÜFT MFHBJT BQMJDÈWFJT
OPNFBEBNFOUFBOÍPQSBUJDBSPVBGPNFOUBSBQSÈUJDBEFBUPTJMÓDJUPTEFWFOEPBJOEB
SFTQFJUBSBTQSFTFOUFT3FHSBTEF6UJMJ[BÎÍPEP4FSWJÎP
3.2.²JHVBMNFOUFWFEBEBBP$-*&/5&BVUJMJ[BÎÍPEPTFSWJÎPQBSBQSFTUBÎÍPEFTFSWJÎPT
EF UFMFNBSLFUJOH TPOEBHFOT QSPTQFÎÍP UFMFGØOJDB F UFMFWFOEB
FN $ZCFSDBGÏT
MPDVUØSJPTQBSBFOWJPNBTTJWPEFGBYFTPVBmOT
3.3.0$-*&/5&FYQSFTTBNFOUF SFDPOIFDF FBDFJUBRVFB3FEF*1DPOTUJUVJVNB SFEF
EFDPNVOJDBÎÜFTQÞCMJDBTTVTDFUÓWFMEFVUJMJ[BÎÍPQPSWÈSJPTVUJMJ[BEPSFTFDPNPUBM
TVKFJUBBTPCSFDBSHBTJOGPSNÈUJDBTQFMPRVFB15OÍPHBSBOUFOFTUFTDBTPTBQSFTUBÎÍP
EPTFSWJÎPTFNJOUFSSVQÎÜFTQFSEBEFJOGPSNBÎÍPPVBUSBTPTOÍPTFOEPJHVBMNFOUF
QPTTÓWFMË15HBSBOUJSBRVBMJEBEFEBJOUFSMJHBÎÍPEB3FEF*1Ë351$3FEF5FMFGØOJDB
1ÞCMJDB$PNVUBEB
3.4./ÍPÏQFSNJUJEPBPVUJMJ[BEPS
a)*OUFSDFUBSNPOJUPSBSEBOJmDBSPVNPEJmDBSRVBMRVFSDPNVOJDBÎÍPEBRVBMOÍPTFKB
SFNFUFOUFPVEFTUJOBUÈSJP
b)4FMFDJPOBSPVVTBSVN/PNFEF6UJMJ[BEPSEFPVUSBQFTTPBDPNBJOUFOÎÍPEFGB[FS
QBTTBSTFQPSFTTBQFTTPB$BMMFS*E4QPPmOH
c)&OWJBSDPNVOJDBÎÜFTDPNFSDJBJTOÍPQFSNJUJEBTQPSMFJUBJTDPNPNFOTBHFOTOÍP
TPMJDJUBEBT41*5o41".PWFS*OUFSOFU5FMFQIPOZ
d) *OUFSGFSJS JOUFODJPOBMNFOUF OP CPN GVODJPOBNFOUP EF TFSWJEPSFT TFSWJÎPT PV
SFEFTEFTJHOBEBNFOUFBÎÜFTEFTPCSFDBSHBDPNCJOBEBTPVOÍPDPNFYQMPSBÎÍPEF
WVMOFSBCJMJEBEFTEFTJTUFNBTRVFWJTFNTBCPUBSPGVODJPOBNFOUPEFTFSWJÎPT%FOJBM
PG4FSWJDF
3.5."PVUJMJ[BEPSOÍPÏQFSNJUJEPVUJMJ[BSFRVJQBNFOUPTDPNMJHBÎÍPËSFEF*OUFSOFU
QBSBmOTEFFODBNJOIBNFOUPEFUSÈGFHP
ANEXO II
CONDIÇÕES PARTICULARES APLICÁVEIS AO SERVIÇO NÚMERO VERDE
(800), NÚMERO AZUL (808) E NÚMERO ÚNICO (707)
1. OBJETO
1.1. " QSFTUBÎÍP EP 4FSWJÎP /ÞNFSP7FSEF /ÞNFSP "[VM /ÞNFSP ÁOJDP
BEJBOUF i4FSWJÎPw
QFMB 15 BP $-*&/5& SFHFTF QFMBT DPOEJÎÜFT HFSBJT EF
QSFTUBÎÍP EF TFSWJÎPT EF DPNVOJDBÎÜFT FMFUSØOJDBT QFMBT DPOEJÎÜFT FTQFDÓmDBT EF
QSFTUBÎÍP EP TFSWJÎP EF WP[ F QFMBT QSFTFOUFT DPOEJÎÜFT QBSUJDVMBSFT F FODPOUSBTF
DBSBDUFSJ[BEPOPT
SFTQFUJWPT
'PSNVMÈSJPT
EFBEFTÍPBP4FSWJÎPRVFEBTQSFTFOUFT
DPOEJÎÜFTQBSUJDVMBSFTGB[FN
QBSUFJOUFHSBOUF
1.2.0/ÞNFSP7FSEF
DPOTJTUFOVN4FSWJÎPQFMPRVBMB15EJTQPOJCJMJ[BBP$-*&/5&
VNOÞNFSPEPUJQPYYYYYYQBSBFGFJUPTEFSFDFÎÍPQFMP$-*&/5&EFDIBNBEBT
UFMFGØOJDBT TFN DVTUPT QBSB P DIBNBEPS PT RVBJT TÍP TVQPSUBEPT OB TVB UPUBMJEBEF
QFMP$-*&/5&UJUVMBSEP/ÞNFSP7FSEF
1.3.0/ÞNFSP"[VM
DPOTJTUFOVN4FSWJÎPQFMPRVBMB15EJTQPOJCJMJ[BBP$-*&/5&
VN OÞNFSP EP UJQP YYY YYY QBSB FGFJUPT EF SFDFÎÍP QFMP $MJFOUF EF DIBNBEBT
UFMFGØOJDBT DVKPT DVTUPT TÍP QBSUJMIBEPT FOUSF P DIBNBEPS F P $-*&/5& UJUVMBS EP
/ÞNFSP"[VM
1.4.0/ÞNFSPÁOJDP
DPOTJTUFOVN4FSWJÎPQFMPRVBMB15EJTQPOJCJMJ[BBP$-*&/5&
VN OÞNFSP EP UJQP YYY YYY QBSB FGFJUPT EF SFDFÎÍP QFMP $MJFOUF EF DIBNBEBT
UFMFGØOJDBTTFOEPPTDVTUPTTVQPSUBEPTOBTVBUPUBMJEBEFQFMPDIBNBEPS
2. LIGAÇÃO INICIAL DO SERVIÇO
"15BTTFHVSBSÈBMJHBÎÍPJOJDJBMEP4FSWJÎPOPQSB[PBBDPSEBSDPNP$-*&/5&
3. PREÇO
0 QSFÎP B QBHBS QFMP $-*&/5& QFMB QSFTUBÎÍP EP 4FSWJÎP QFMP SFTUBCFMFDJNFOUP F
QFMBEJWVMHBÎÍPOPTTFSWJÎPTJOGPSNBUJWPTEB15DPSSFTQPOEFBPRVFFTUJWFSmYBEPOP
UBSJGÈSJPFNWJHPSUFOEPTJEPFOUSFHVFBP$-*&/5&OBEBUBEBDFMFCSBÎÍPEP$POUSBUP
DØQJBEPNFTNPRVFEBRVFMFGB[QBSUFJOUFHSBOUF
4. FATURAÇÃO
4.1.1BSBP4FSWJÎP/ÞNFSP7FSEF
FQBSBP4FSWJÎP/ÞNFSP"[VM
P$-*&/5&
TØQPEFPQUBSQFMPGPSOFDJNFOUPEFVNEPTTFHVJOUFTUJQPTEFGBUVSB
a)'BUVSB/ÓWFMBRVBMDPOUÏNPEFUBMIFEPTUPUBJTEFDPNVOJDBÎÜFTFWBMPSFTQPS
DBUFHPSJBTEFDPNVOJDBÎÍPEBTDIBNBEBTSFDFDJPOBEBT
b) 'BUVSB/ÓWFMBRVBMDPOUÏNBEJTDSJNJOBÎÍPQPSPSEFNDSPOPMØHJDBEFUPEBTBT
DPNVOJDBÎÜFT SFDFDJPOBEBT JODMVJOEP PT OÞNFSPT DIBNBEPSFT DPN TVQSFTTÍP EPT
ÞMUJNPTRVBUSPEÓHJUPTSFTQFUJWPDVTUPIPSBEBDIBNBEBFEVSBÎÍPEBNFTNB
5. VIGÊNCIA
5.1.0DPOUSBUPQSPEV[FGFJUPTOBEBUBEFTVCTDSJÎÍPQFMP$-*&/5&EPT
SFTQFUJWPT
'PSNVMÈSJPT
EFBEFTÍPBP4FSWJÎPFWJHPSBSÈQFMPQSB[PEFVNNÐTTBMWPBDPSEPFN
TFOUJEPDPOUSÈSJPEBT1BSUFTFSFOPWBTFBVUPNBUJDBNFOUFQPSJHVBJTQFSÓPEPTTBMWPTF
GPSEFOVODJBEPQPSRVBMRVFSVNBEBT1BSUFTNFEJBOUFDPNVOJDBÎÍPWÈMJEBSFNFUJEB
ËPVUSB1BSUFDPNBBOUFDFEÐODJBNÓOJNBEFRVJO[F
EJBTSFMBUJWBNFOUFBPUFSNP
EPQFSÓPEPEFWJHÐODJBJOJDJBMEP$POUSBUPPVEFRVBMRVFSVNBEBTTVBTSFOPWBÎÜFT
5.2.1BSBFGFJUPTEFSFOPWBÎÍPPTDPOUSBUPTNFOTBJTDPOTJEFSBNTFDPNPUFOEPJOÓDJP
OPQSJNFJSPEJBEPNÐTSFTQFUJWP
CONDIÇÕES ESPECÍFICAS DE PRESTAÇÃO DO SERVIÇO
DE ACESSO À INTERNET EM BANDA LARGA DA PT COMUNICAÇÕES, S.A..
1. OBJETO
1.1."TQSFTFOUFT$POEJÎÜFT&TQFDÓmDBTPT"OFYPT*F**FP'PSNVMÈSJPEF"EFTÍPB
4FSWJÎPT EF $PNVOJDBÎÜFT &MFUSØOJDBT i'PSNVMÈSJPw
WJTBN SFHVMBS PT UFSNPT F BT
DPOEJÎÜFTQPSRVFTFSFHFSÈBQSFTUBÎÍPQFMB15$PNVOJDBÎÜFT4"i15w
BP$-*&/5&
EP TFSWJÎP EF BDFTTP Ë *OUFSOFU FN #BOEB -BSHB P RVBM JODMVJ OPNFBEBNFOUF B
EJTQPOJCJMJ[BÎÍPEFTFSWJÎPTEFDPSSFJPFMFUSØOJDPFQÈHJOBTQFTTPBJTBEJBOUFiTFSWJÎPw
1.2. 0 $-*&/5& QPEFSÈ BJOEB BEFSJS B TFSWJÎPT BEJDJPOBJT RVF B 15 UJWFS EJTQPOÓWFJT
OP TFV QPSUGPMJP NFEJBOUF B BDFJUBÎÍP EBT DPOEJÎÜFT QBSUJDVMBSFT RVF MIFT TFKBN
BQMJDÈWFJT
1.3. 0 $-*&/5& QPEFSÈ UBNCÏN DPOUSBUBS B QSFTUBÎÍP EP TFSWJÎP EF JOTUBMBÎÍP EPT
FRVJQBNFOUPT VUJMJ[BEPT QBSB BDFTTP F VUJMJ[BÎÍP EP TFSWJÎP EFTEF RVF PT NFTNPT
PCTFSWFNPTSFRVJTJUPTUÏDOJDPTFSFDPNFOEBÎÜFTEB15FNNFPQU
1.4. &N UVEP P RVF OÍP TF FODPOUSBS QSFWJTUP OBT QSFTFOUFT $POEJÎÜFT &TQFDÓmDBT
BQMJDBSTFÈPEJTQPTUPOBT$POEJÎÜFT(FSBJTEF1SFTUBÎÍPEF4FSWJÎPTEF$PNVOJDBÎÜFT
&MFUSØOJDBTEB15i$POEJÎÜFT(FSBJTw
2. ADESÃO E ATIVAÇÃO DO SERVIÇO
2.1. "OUFT EF QSPDFEFS Ë BUJWBÎÍP EP TFSWJÎP P $-*&/5& EFWFSÈ BTTFHVSBS RVF TF
FODPOUSBN QSFFODIJEPT PT SFRVJTJUPT NÓOJNPT QSFWJTUPT OP "OFYP * F BDFTTÓWFJT FN
NFPQU
2.2. 0QFEJEPEFBUJWBÎÍPEPTFSWJÎPFGFUVBEPQFMP$-*&/5&JNQMJDBPDPOIFDJNFOUP
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01.14
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3. CÓDIGOS DE ACESSO AO SERVIÇO
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4. UTILIZAÇÃO E SEGURANÇA DO SERVIÇO
4.1. 4FNQSF RVF P TFSWJÎP Ï QSFTUBEP DPN SFDVSTP Ë UFDOPMPHJB "%4- P $-*&/5&
DPNQSPNFUFTFBVUJMJ[BSPTFSWJÎPTFNQSFOB-JOIB5FMFGØOJDBJOEJDBEBË15OP1FEJEP
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RVF JOUFSmSBN PV TFKBN TVTDFUÓWFJT EF JOUFSGFSJS DPN P TFSWJÎP EFTJHOBEBNFOUF BT
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5. SERVIÇO DE ATENDIMENTO PERMANENTE
$BTP P $-*&/5& EFUFUF RVBMRVFS BWBSJB PV GBMIB OP GVODJPOBNFOUP EP TFSWJÎP EFWF
DPOUBDUBS B 15 BUSBWÏT EP DPOUBDUP EJTQPOJCJMJ[BEP FN UFMFDPNQU RVF GVODJPOB WJOUFFRVBUSP
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6. PREÇO E FATURAÇÃO
6.1. 0TQSFÎPTEFWJEPTQFMP$-*&/5&Ë15QFMPT
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EJTQPOJCJMJ[BEP BP $-*&/5& OP NPNFOUP EF BEFTÍP BP TFSWJÎP F RVF EBT QSFTFOUFT
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EP TFSWJÎP /P NÐT FN RVF PDPSSFS P JOÓDJP EB QSFTUBÎÍP EP TFSWJÎP P WBMPS EB
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6.4. 0 $-*&/5& QPEF WJTVBMJ[BS P EFUBMIF EB GBUVSB FN NFPQU RVF JODMVJ P WBMPS EB
DPOFDUJWJEBEF EF BDPSEP DPN B NPEBMJEBEF EF UBSJGÈSJP FTDPMIJEB QFMP $-*&/5&
TFSWJÎPT BEJDJPOBJT TVCTDSJUPT F BJOEB DPOTVNPT BEJDJPOBJT EF DPOFDUJWJEBEF PV EF
TFSWJÎPDBTPFYJTUBN
7. SUSPENSÃO E DESATIVAÇÃO DOS SERVIÇOS
7.1.4FNQSFKVÓ[PEPEJTQPTUPOB$POEJÎÍPEBT$POEJÎÜFT(FSBJTB15QPEFQSPDFEFS
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$POEJÎÍPBMÓOFBTD
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7.2. 4FNQSF RVF P TFSWJÎP Ï QSFTUBEP DPN SFDVSTP Ë UFDOPMPHJB "%4- RVBMRVFS
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BMÏN EF QPEFS SFTVMUBS OB JNQPTTJCJMJEBEF EF P $-*&/5& VUJMJ[BS P TFSWJÎP JNQMJDB P
QBHBNFOUP EF VNB OPWB BUJWBÎÍP EF BDPSEP DPN P UBSJGÈSJP FN WJHPS OB EBUB EB
BMUFSBÎÍP
8. POLÍTICA DE UTILIZAÇÃO RESPONSÁVEL
8.1."DPOUSBUBÎÍPEPTFSWJÎPQSFTTVQÜFVNOÓWFMEFVUJMJ[BÎÍPSB[PÈWFMQBSBRVFTFKB
QPTTÓWFMHBSBOUJSVNBFMFWBEBRVBMJEBEFOBQSFTUBÎÍPEPNFTNPËHFOFSBMJEBEFEPT
DMJFOUFTEB15
8.2. "T WFMPDJEBEFT EF *OUFSOFU BTTPDJBEBT B DBEB UBSJGÈSJP TÍP BT WFMPDJEBEFT
NÈYJNBTQBSBVUJMJ[BÎÍPQFMP$-*&/5&EFBDPSEPDPNBTDBSBDUFSÓTUJDBTEPTFSWJÎP"T
WFMPDJEBEFT EF EPXOMPBE F EF VQMPBE QPEFSÍP WBSJBS FN GVOÎÍP EP UJQP EF MJHBÎÍP
VUJMJ[BEBDPOmHVSBÎÍPEPDPNQVUBEPSBQMJDBÎÜFTRVFFNDBEBNPNFOUPP$-*&/5&
FYFDVUFDPOHFTUJPOBNFOUPEFUSÈGFHPOBSFEF*OUFSOFUCFNDPNPEPEFTFNQFOIPF
EBWFMPDJEBEFEFBDFTTPEPTTFSWJEPSFTPOEFFTUÍPBMPKBEPTPTTÓUJPTFDPOUFÞEPTBRVF
P$-*&/5&QSFUFOEBBDFEFS1BSBHBSBOUJSVNBFMFWBEBRVBMJEBEFEPTFSWJÎPBUPEPTPT
DMJFOUFTTFNQSFRVFB15WFSJmRVFBPDPSSÐODJBEFTJUVBÎÜFTTVTDFUÓWFJTEFUFSJNQBDUP
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EBT$POEJÎÜFT(FSBJTPVJJJ
GBUVSBSDPOTVNPTRVFFYDFEBNNFOTBMNFOUFPMJNJUF
QSFWJTUPOPSFTQFUJWPUBSJGÈSJPTFBQMJDÈWFM
9. REEMBOLSO
&NDBTPEFJODVNQSJNFOUPEPUFNQPNÈYJNPmYBEPOB$POEJÎÍPQBSBBUJWBÎÍP
EPTFSWJÎPQPSNPUJWPTDPNQSPWBEBNFOUFJNQVUÈWFJTË15P$-*&/5&QPEFSÈFYJHJSË
15PSFFNCPMTPEPNPOUBOUFDPSSFTQPOEFOUFBPWBMPSEBBUJWBÎÍPEPTFSWJÎP
10. VIGÊNCIA
10.1. "T QSFTFOUFT $POEJÎÜFT &TQFDÓmDBT FOUSBN FN WJHPS OB EBUB EF BEFTÍP
F WJHPSBN QFMP QFSÓPEP NÓOJNP JOJDJBM RVF OBRVFMB EBUB FTUJWFS EFmOJEP OBT
DPOEJÎÜFT EF PGFSUB EP TFSWJÎP EFWJEBNFOUF QVCMJDJUBEBT QFMB 15 TF OBEB FTUJWFS
EFmOJEP OBT DPOEJÎÜFT EF PGFSUB EP TFSWJÎP DPOTJEFSBTF RVF UBM QFSÓPEP Ï EF EP[F
NFTFT
10.2. /PDBTPEFDMJFOUFTRVFTFKBNDPOTVNJEPSFTB15QPEFSÈNFEJBOUFBDPSEPEP
$-*&/5&FFNDBTPEFBEFTÍPBTFSWJÎPTBEJDJPOBJTPVBPGFSUBTDPNFSDJBJTFTQFDÓmDBT
SFMBDJPOBEBTDPNPTFSWJÎPQSPSSPHBSPQFSÓPEPNÓOJNPJOJDJBMEFWJHÐODJBmYBEPOPT
UFSNPTEPOÞNFSPBOUFSJPSEFTUB$POEJÎÍPBUÏQFSGB[FSVNQFSÓPEPNÈYJNPEF
WJOUFFRVBUSP
NFTFT
10.3."TQSFTFOUFT$POEJÎÜFT&TQFDÓmDBTSFOPWBNTFBVUPNBUJDBNFOUFTFKBBQØTP
EFDVSTPEPQFSÓPEPEFWJHÐODJBJOJDJBMQPSQFSÓPEPTJHVBJTFTVDFTTJWPTEFVN
NÐTTBMWPEFOÞODJBQPSRVBMRVFSVNBEBT1BSUFTOPTUFSNPTEPTOÞNFSPTTFHVJOUFT
10.4. $BEBVNBEBT1BSUFTQPEFSÈGPSBEPQFSÓPEPNÓOJNPEFWJHÐODJBEBTQSFTFOUFT
$POEJÎÜFT &TQFDÓmDBT QSPDFEFS Ë TVB EFOÞODJB FN RVBMRVFS NPNFOUP NFEJBOUF
DPNVOJDBÎÍPWÈMJEBDPNBBOUFDFEÐODJBNÓOJNBEFRVJO[F
EJBTSFMBUJWBNFOUF
BPUFSNPEPNÐTDJWJM
10.5.&NDBTPEFSFTDJTÍPEBTQSFTFOUFT$POEJÎÜFT&TQFDÓmDBTQFMP$-*&/5&PVQPS
NPUJWP BP NFTNP JNQVUÈWFM BOUFT EF EFDPSSJEP P QFSÓPEP NÓOJNP EF WJHÐODJB B
15 UFSÈ EJSFJUP B SFDFCFS VNB JOEFNOJ[BÎÍP DBMDVMBEB EB TFHVJOUF GPSNB QFSÓPEP
NÓOJNPEFWJHÐODJBoOEFNFTFTFNRVFPTTFSWJÎPTFTUJWFSBNBUJWPT
YWBMPSEB
NFOTBMJEBEF
10.6. 1BSBFGFJUPTEPEJTQPTUPOB$POEJÎÍPBOUFSJPSPWBMPSBUPNBSFNDPOTJEFSBÎÍP
TFSÈPWBMPSEBNFOTBMJEBEFEFUBSJGÈSJPQØTQBHPNBJTCBJYBRVFFTUFKBFNWJHPSË
EBUBEFSFTDJTÍP
5
PT Comunicações, S.A.4FEF3VB"OESBEF$PSWP-JTCPB1PSUVHBM
QUFNQSFTBTQU
10.7. 0QFSÓPEPNÓOJNPEFWJHÐODJBEBTQSFTFOUFT$POEJÎÜFT&TQFDÓmDBTKVTUJmDBTF
QFMBFYJTUÐODJBEFDVTUPTEFJOWFTUJNFOUPOPFRVJQBNFOUPJOEJTQFOTÈWFMËQSFTUBÎÍP
EP TFSWJÎP CFN DPNP QFMPT DVTUPT EF BUJWBÎÍP EP TFSWJÎP F BJOEB EF BOHBSJBÎÍP
QPEFOEPP$-*&/5&BUPEPPNPNFOUPBUSBWÏTEPOÞNFSPEFBQPJPBP$MJFOUFTBCFS
RVBOEPTFDPODMVJPQFSÓPEPNÓOJNPEFWJHÐODJBFNDVSTPCFNDPNPRVBMPWBMPS
RVF UFSÈ EF QBHBS B UÓUVMP EF JOEFNOJ[BÎÍP QPS SFTDJTÍP BOUFDJQBEB EBT QSFTFOUFT
$POEJÎÜFT&TQFDÓmDBT
Anexo I
REQUISITOS MÍNIMOS
t4PGUXBSF£8JOEPXT917JTUBPV.BDJOUPTIYY
t)BSEXBSF
1SPDFTTBEPS1FOUJVNFRVJWBMFOUFPVTVQFSJPS
-FJUPSEF$%30.
.FNØSJB.#
.#EFFTQBÎPMJWSFFNEJTDP
t5PNBEBTUFMFGØOJDBTEPUJQP3*5"3+
t4PGUXBSFRVFQFSNJUBPBDFTTPBPTFSWJÎPDPNBTFHVSBOÎBBEFRVBEB
t1PSUB64#QBSBUBSJGÈSJPQSÏQBHP
PV&UIFSOFUQBSBUBSJGÈSJPQØTQBHP
EJTQPOÓWFJT
t
t
t
t
Anexo II
CONDIÇÕES PARTICULARES DO TARIFÁRIO FREE
1. CONTA DE ACESSO
1.1.4FNQSFKVÓ[PEBT$POEJÎÜFT&TQFDÓmDBTBQMJDÈWFJTËQSFTUBÎÍPEPTFSWJÎPDBTPP
$-*&/5&BEJSBBPUBSJGÈSJP'SFFBVUJMJ[BÎÍPEPTFSWJÎPJNQMJDBPBQSPWJTJPOBNFOUPEB
DPOUB EF BDFTTP BP TFSWJÎP i$POUB EF "DFTTPw
RVF TFSÈ FGFUVBEP EF BDPSEP DPN P
QSFWJTUPOPUBSJGÈSJPBQMJDÈWFMFNDBEBNPNFOUPFNWJHPSFRVFDPOTUBEBFNCBMBHFN
EPSFGFSJEPQSPEVUPFNNFPQUFOPTMPDBJTEFWFOEBEFQSPEVUPT15
1.2.0TNPOUBOUFTEFWJEPTQFMBVUJMJ[BÎÍPEPTFSWJÎPTFSÍPQBHPTBUSBWÏTEBSFTQFUJWB
EFEVÎÍPOPTBMEPEB$POUBEF"DFTTPEP$-*&/5&TFOEPFTUFSFTQPOTÈWFMQPSNBOUFS
VN TBMEP EB $POUB EF "DFTTP RVF UFOIB VN WBMPS TVmDJFOUF QBSB P QBHBNFOUP EPT
EJWFSTPTTFSWJÎPTBRVFUFOIBBEFSJEPFRVFQSFUFOEBVUJMJ[BS
1.3. 1BSB FGFJUPT EP EJTQPTUP OP OÞNFSP TFSÈ BUSJCVÓEP BP $-*&/5& DPN B
BEFTÍPBPTFSWJÎPVNOÞNFSPEFDPOUBDVKPWBMPSEPTBMEPQPEFTFSBVNFOUBEPQPS
DBSSFHBNFOUPFGFUVBEPBUSBWÏTEP.VMUJCBODP
2. DESATIVAÇÃO DO SERVIÇO
$BTPP$-*&/5&OÍPFGFUVFRVBMRVFSMPHJOEFBDFTTPË*OUFSOFUDPNPTEBEPTEBTVB
$POUB EF "DFTTP OVN QFSÓPEP DPOUJOVBEP EF DFOUP F PJUFOUB EJBT
PT DSÏEJUPT
EF RVF EJTQPOIB TFSÍP BVUPNBUJDBNFOUF QFSEJEPT B GBWPS EB 15 "QØT P SFGFSJEP
QFSÓPEPDBTPP$-*&/5&QSFUFOEBBDFEFSË*OUFSOFUBUSBWÏTEPTFSWJÎPQSÏQBHPEFWFSÈ
BQSPWJTJPOBSBTVB$POUBEF"DFTTP
3. DENÚNCIA
" EFOÞODJB EP $POUSBUP OPT UFSNPT EB $MÈVTVMB EBT $POEJÎÜFT &TQFDÓmDBT OÍP
JNQMJDBPEJSFJUPBRVBMRVFSJOEFNOJ[BÎÍPPVPVUSBDPNQFOTBÎÍPBQBHBSQFMB15F
JNQPSUB B QFSEB EF UPEPT PT NPOUBOUFT RVF DPOTUFN EP TBMEP EB $POUB EF "DFTTP
OBEBUBFNRVFBNFTNBQSPEV[BFGFJUPTOPTUFSNPTEB$MÈVTVMBEBT$POEJÎÜFT
&TQFDÓmDBT
CONDIÇÕES ESPECÍFICAS DE PRESTAÇÃO DO SERVIÇO
DE TELEVISÃO E MULTIMÉDIA DA PT COMUNICAÇÕES, S.A..
01.14
CLIENTE
Mod. C 1001786
/*1$t$3$EF-JTCPBt$BQJUBM4PDJBMȽ
1. OBJETO
1.1. "T QSFTFOUFT $POEJÎÜFT &TQFDÓmDBT F P 'PSNVMÈSJP EF "EFTÍP B 4FSWJÎPT EF
$PNVOJDBÎÜFT &MFUSØOJDBT i'PSNVMÈSJPw
EFTUJOBNTF B SFHVMBS PT UFSNPT F BT
DPOEJÎÜFT QPS RVF TF SFHFSÈ B QSFTUBÎÍP QFMB 15 $PNVOJDBÎÜFT 4" i15w
BP
$-*&/5&EPTFSWJÎPEFEJTUSJCVJÎÍPEFUFMFWJTÍPFRVBOEPBQMJDÈWFMBDPMPDBÎÍPË
EJTQPTJÎÍPEF DPOUFÞEPTÈVEJP FWÓEFP FEJTQPOJCJMJ[BÎÍPEF TFSWJÎPTJOUFSBUJWPT F
PVUSPTSFMBDJPOBEPTiTFSWJÎPw
1.2.4ÍPJHVBMNFOUFSFHVMBEPTPTUFSNPTFDPOEJÎÜFTBQMJDÈWFJTËEJTQPOJCJMJ[BÎÍP
QFMB 15 BP $-*&/5& EBT JOGSBFTUSVUVSBT F FRVJQBNFOUPT
EF TVQPSUF BP TFSWJÎP
JEFOUJmDBEPTOFTUBT$POEJÎÜFT&TQFDÓmDBTiFRVJQBNFOUPw
1.3.0$-*&/5&QPEFSÈUBNCÏNDPOUSBUBSBQSFTUBÎÍPEPTFSWJÎPEFJOTUBMBÎÍPEP
FRVJQBNFOUP VUJMJ[BEP QBSB BDFTTP F VUJMJ[BÎÍP EP TFSWJÎP EFTEF RVF P NFTNP
PCTFSWFPTSFRVJTJUPTUÏDOJDPTFSFDPNFOEBÎÜFTEB15FNNFPQU
1.4.0$-*&/5&QPEFSÈBJOEBBEFSJSBTFSWJÎPTBEJDJPOBJTRVFB15UJWFSEJTQPOÓWFJT
OP TFV QPSUGPMJP NFEJBOUF B BDFJUBÎÍP EBT DPOEJÎÜFT QBSUJDVMBSFT RVF MIFT TFKBN
BQMJDÈWFJT
1.5.&NUVEPPRVFOÍPTFFODPOUSBSQSFWJTUPOBTQSFTFOUFT$POEJÎÜFT&TQFDÓmDBT
BQMJDBSTFÈPEJTQPTUPOBT$POEJÎÜFT(FSBJTEF1SFTUBÎÍPEF4FSWJÎPTEF$PNVOJDBÎÜFT
&MFUSØOJDBTEB15i$POEJÎÜFT(FSBJTw
2. ADESÃO E ATIVAÇÃO DO SERVIÇO
2.1. 0 $-*&/5& Ï SFTQPOTÈWFM QPS GB[FS DFTTBS BOUFT EB EBUB EF BEFTÍP BP TFSWJÎP
FWFOUVBJT DPOUSBUPT SFGFSFOUFT B TFSWJÎPT RVF TF NPTUSFN JODPNQBUÓWFJT DPN B
QSFTUBÎÍPEPTFSWJÎPUBJTDPNP
(i)EJTUSJCVJÎÍPEPTFSWJÎPEFUFMFWJTÍPDPNSFDVSTPBSFEFDPBYJBMEP$-*&/5&TFNQSFRVF
PTFSWJÎPQSFTUBEPQFMB15TFKBUBNCÏNQSFTUBEPDPNSFDVSTPBFTTBSFEF
(ii)TFSWJÎPEFBDFTTPË*OUFSOFUBUSBWÏTEF"%4-EFQSFTUBEPSEFTFSWJÎPRVFOÍPB15
(iii)TJTUFNBTEFBMBSNFTFSWJÎPTEFUFMFWJHJMÉODJBTFSWJÎPTEF%BUBPWFS7PJDF%07
UBJT DPNP UFSNJOBJT EF QBHBNFOUP .VMUJCBODP
PV PVUSPT RVF VUJMJ[FN B HBNB
EF GSFRVÐODJBT TVQSBWPDBM BDFTTPT QSJNÈSJPT 3%*4 mTDBMJ[BEPSFT B LI[ TFSWJÎPT
CBTFBEPTFNUFDOPMPHJBY%4-DJSDVJUPTBMVHBEPTPVQPTUPTQÞCMJDPT
2.2.0$-*&/5&BVUPSJ[BB15BSFBMJ[BSUPEBTBTJOUFSWFOÎÜFTOBTSFEFTEP$-*&/5&RVF
TFSFWFMFNOFDFTTÈSJBTFBEFRVBEBTËQSFTUBÎÍPEPTFSWJÎP
2.3.1BSBBQSFTUBÎÍPEPTFSWJÎPWJBTBUÏMJUFP$-*&/5&UFSÈEFEJTQPSEFVNBBOUFOB
EF TBUÏMJUF F EFNBJT BDFTTØSJPT OFDFTTÈSJPT QBSB B QSFTUBÎÍP EP TFSWJÎP EFWFOEP PT
NFTNPTPCTFSWBSPTSFRVJTJUPTUÏDOJDPTFSFDPNFOEBÎÜFTEB15FNNFPQU
2.4.0TFSWJÎPRVBOEPQSFTUBEPDPNSFDVSTPËUFDOPMPHJB"%4-PVTPCSFSFEFEFmCSB
ØUJDBi'0w
BQFOBTFTUÈEJTQPOÓWFMOBT[POBTHFPHSÈmDBTDPNDPCFSUVSBEBSFTQFUJWB
SFEFRVFQPEFSÍPTFSDPOTVMUBEBTOBTMPKBT15BUSBWÏTEPOÞNFSPFFNNFPQU
2.5. 0 TFSWJÎP FTUÈ UBNCÏN BDFTTÓWFM FN FRVJQBNFOUPT DPN BDFTTP Ë *OUFSOFU
DPN PT TJTUFNBT PQFSBUJWPT JOEJDBEPT FN NFPQU F DPN B BQMJDBÎÍP OFDFTTÈSJB QBSB
FRVJQBNFOUPT DPN BDFTTP Ë *OUFSOFU 0 BDFTTP BP TFSWJÎP FN FRVJQBNFOUPT DPN
BDFTTP Ë *OUFSOFU TØ FTUÈ EJTQPOÓWFM QBSB DMJFOUFT SFTJEFOUFT FN 1PSUVHBM F P BDFTTP
BPTFSWJÎPUFNRVFTFSSFBMJ[BEPBQBSUJSEFUFSSJUØSJPQPSUVHVÐTFTUBOEPWFEBEBBTVB
DPOUSBUBÎÍPQBSBmOTQSPmTTJPOBJTFPVDPNFSDJBJT
2.6.2VBOEPPTFSWJÎPÏBDFEJEPBUSBWÏTEFFRVJQBNFOUPTDPNBDFTTPË*OUFSOFU
a) P $-*&/5& EFWFSÈ WFSJmDBS TF EJTQÜF EF FRVJQBNFOUP F BDFTTP Ë *OUFSOFU DPN BT
DBSBDUFSÓTUJDBTNÓOJNBTRVFTFFODPOUSBNQVCMJDBEBTFNNFPQU
b) " 15 SFTFSWBTF P EJSFJUP EF MJNJUBS P OÞNFSP EF DPNQVUBEPSFT QFTTPBJT
FRVJQBNFOUPTDPNQBUÓWFJTBUSBWÏTEPTRVBJTÏSFBMJ[BEPPBDFTTPBPTFSWJÎP
c)0$-*&/5&ÏFYDMVTJWBNFOUFSFTQPOTÈWFMQFMPTFODBSHPTFNRVFJODPSSFBPBDFEFS
BPTFSWJÎPBEWFOJFOUFTEBVUJMJ[BÎÍPEPTFSWJÎPEFBDFTTPË*OUFSOFUDPOUSBUBEPBVN
*OUFSOFU4FSWJDF1SPWJEFSi*41w
BVUPSJ[BEP
d) 0 $-*&/5& SFDPOIFDF RVF B RVBMJEBEF EP TFSWJÎP QPEF TFS BGFUBEB QPS GBUPSFT
FYUFSJPSFT UBJT DPNP FWFOUVBJT TPCSFDBSHBT JOGPSNÈUJDBT F GBMIBT UÏDOJDBT EB
SFTQPOTBCJMJEBEFEFTJHOBEBNFOUFEP*41DPOUSBUBEP
2.7. 4BMWP OPT DBTPT FN RVF B JOTUBMBÎÍP EP TFSWJÎP TFKB FGFUVBEB QFMP $-*&/5& P
TFSWJÎPTFSÈJOTUBMBEPFBUJWBEPOBEBUBBDPSEBEBFOUSFB15FP$-*&/5&QBSBPFGFJUP
OVNQSB[PNÈYJNPEFUSJOUB
EJBTÞUFJTBDPOUBSEBEBUBEFBEFTÍPBPTFSWJÎPTBMWP
JNQPTTJCJMJEBEFUÏDOJDBPVNPUJWPEFGPSÎBNBJPS
2.8."BEFTÍPBPTFSWJÎPJNQMJDBPDPOIFDJNFOUPFBDFJUBÎÍPQFMP$-*&/5&EPEJTQPTUP
OBT QSFTFOUFT $POEJÎÜFT &TQFDÓmDBT F $POEJÎÜFT (FSBJT RVF TF FODPOUSBN OBT
FNCBMBHFOTEFDPNFSDJBMJ[BÎÍPEPTFSWJÎPRVBOEPBQMJDÈWFMFFTUÍPEJTQPOÓWFJTQBSB
DPOTVMUBFNNFPQU
2.9.2VBOEPPTFSWJÎPÏQSFTUBEPDPNSFDVSTPËUFDOPMPHJB"%4-PVTPCSFSFEFEF'0
PFRVJQBNFOUPÏJOTUBMBEPQFMB15FNEBUBBBDPSEBSFOUSFB15FP$-*&/5&2VBOEPP
TFSWJÎPÏQSFTUBEPQPSWJBTBUÏMJUFPFRVJQBNFOUPÏJOTUBMBEPQFMP$-*&/5&DBTPFTUFKÈ
EJTQPOIBEFBOUFOBTBUÏMJUFJOTUBMBEBDPNQBUÓWFMPVQFMB15DBTPP$-*&/5&PTPMJDJUF
$BTPP$-*&/5&OÍPUFOIBBOUFOBJOTUBMBEBEFWFSÈTPMJDJUBSË15BJOTUBMBÎÍPEBBOUFOB
FEPFRVJQBNFOUP
2.10.0$-*&/5&BOUFTEFQSPDFEFSËBUJWBÎÍPEPTTFSWJÎPTEFWFSÈBTTFHVSBSRVFTF
FODPOUSBNQSFFODIJEPTPTSFRVJTJUPTSFGFSJEPTOBQSFTFOUF$POEJÎÍPFBDFTTÓWFJTFN
NFPQU
2.11. 2VBOEP P TFSWJÎP Ï QSFTUBEP QPS WJB TBUÏMJUF Ï BUJWBEP DPN B FOUSFHB EP
FRVJQBNFOUP TBMWP RVBOEP BERVJSJEP FN MPKBT OÍP 15 TFOEP OFTTFT DBTPT BUJWBEP
NFEJBOUF DPOUBDUP UFMFGØOJDP EP $-*&/5& Ë 15 2VBOEP P TFSWJÎP Ï QSFTUBEP DPN
SFDVSTPËUFDOPMPHJB"%4-PVTPCSFSFEFEF'0PFRVJQBNFOUPÏJOTUBMBEPFPTFSWJÎP
ÏBUJWBEPQFMB15
2.12.2VBOEPPTFSWJÎPÏQSFTUBEPDPNSFDVSTPËUFDOPMPHJB"%4-PVTPCSFSFEFEF
'0B15QPEFSFDVTBSBBUJWBÎÍPEPTFSWJÎPBQØTBSFBMJ[BÎÍPEFBOÈMJTFTFUFTUFTEF
DPOFDUJWJEBEFOPNFBEBNFOUFOPTTFHVJOUFTDBTPT
(i) *OFYJTUÐODJBEFDPCFSUVSBOPTUFSNPTSFGFSJEPTOPOÞNFSP
(ii) *OFYJTUÐODJB EF BDFTTP RVF TFSWF EF TVQPSUF BP TFSWJÎP FOUSF BT JOTUBMBÎÜFT EP
$-*&/5&FBDFOUSBMEB15
(iii) 2VBOEP B JOGSBFTUSVUVSB EF TVQPSUF OÍP QFSNJUB B QSFTUBÎÍP EP TFSWJÎP
OPNFBEBNFOUF EFWJEP ËT DBSBDUFSÓTUJDBT UÏDOJDBT JOUFSGFSÐODJBT PV SVÓEP
FMFUSPNBHOÏUJDPOBDPNQPOFOUFEFBDFTTPMPDBM
(iv)2VBOEPPBDFTTPBGFUPËQSFTUBÎÍPEPTFSWJÎPTFKBVUJMJ[BEPQBSBPVUSBTmOBMJEBEFT
RVF JOUFSmSBN PV TFKBN TVTDFUÓWFJT EF JOUFSGFSJS DPN P TFSWJÎP JODMVJOEP TJTUFNBT
EFBMBSNFTFSWJÎPTEFi%BUBPWFS7PJDFwi%P7w
UBJTDPNPUFSNJOBJTEFQBHBNFOUP
.VMUJCBODP
PV PVUSPT RVF VUJMJ[FN B HBNB EF GSFRVÐODJBT TVQSBWPDBM BDFTTPT
QSJNÈSJPT3%*4mTDBMJ[BEPSFTB,I[TFSWJÎPTCBTFBEPTFNUFDOPMPHJBY%4-DJSDVJUPT
BMVHBEPTPVQPTUPTQÞCMJDPT
(v) 2VBOEPP$-*&/5&OÍPBVUPSJ[FRVBMRVFSJOUFSWFOÎÍPOBTSFEFTEP$-*&/5&RVFTF
SFWFMFOFDFTTÈSJBPVBEFRVBEBËQSFTUBÎÍPEPTFSWJÎP
2.13. "SFDVTBEFBUJWBÎÍPEPTFSWJÎPQSFWJTUBOPOÞNFSPEFWFTFSDPNVOJDBEB
BP $-*&/5& OP QSB[P NÈYJNP EF PJUP
EJBT TPCSF B EBUB EB TVB WFSJmDBÎÍP PV
DPOIFDJNFOUPQPSQBSUFEB15EJTQPOEPP$-*&/5&OPDBTPEBTBMÓOFBTJ
JJ
FJJJ
EFTTFOÞNFSPEFVNQSB[PEFRVJO[F
EJBTBDPOUBSEBEBUBEFUBMDPNVOJDBÎÍP
QBSBTPMJDJUBSPSFFNCPMTPEPTNPOUBOUFTSFMBUJWPTËBEFTÍPBPTFSWJÎP
2.14.$BTPB15SFDVTFBBUJWBÎÍPEPTFSWJÎPDPNGVOEBNFOUPOBWFSJmDBÎÍPEFBMHVNB
EBTTJUVBÎÜFTQSFWJTUBTOBTBMÓOFBTJW
FW
EB$POEJÎÍPP$-*&/5&QPEFSÈFGFUVBS
OPWPQFEJEPË15EFTEFRVFQSPDFEBËDPSSFÎÍPEBTTJUVBÎÜFTRVFMIFTFKBNJNQVUÈWFJT
FRVFPSJHJOBSBNBSFDVTBJOJDJBMEBBUJWBÎÍPEPTFSWJÎP
2.15. " BEFTÍP BP TFSWJÎP QPEF TFS DPOEJDJPOBEB BP QBHBNFOUP JNFEJBUP EF VN
WBMPSEFBUJWBÎÍPPVEPQBHBNFOUPDPOUSBFOUSFHBEPFRVJQBNFOUPEFBDPSEPDPN
PUBSJGÈSJPFNWJHPS
3. CONDIÇÕES DE INSTALAÇÃO DO SERVIÇO
2VBOEPPTFSWJÎPÏQSFTUBEPDPNSFDVSTPËUFDOPMPHJB"%4-PVTPCSFSFEFEF'0
(i)BJOTUBMBÎÍPJODMVJPGPSOFDJNFOUPFJOTUBMBÎÍPEPDBCPOFDFTTÈSJPËSFEFEF$-*&/5&
FBDFTTØSJPTEFJOTUBMBÎÍPTFTPMJDJUBEBJOTUBMBÎÍPDPNUPNBEB
FSFTQFUJWBMJHBÎÍPOB
NPSBEBEFJOTUBMBÎÍP
(ii) P DBCP TFSÈ JOTUBMBEP Ë WJTUB TBMWP TF P MPDBM KÈ EJTQVTFS EF JOGSBFTUSVUVSBT EF
QBTTBHFNTFOEPBTTPMVÎÜFTFTQFDJBJTEFJOTUBMBÎÍPBQFEJEPEP$-*&/5&PCKFUPEF
PSÎBNFOUBÎÍP
(iii) ËT UPNBEBT BEJDJPOBJT F PVUSPT FRVJQBNFOUPT BEJDJPOBJT BMÏN EPT QSFWJTUPT
OBT $POEJÎÜFT &TQFDÓmDBT TÍP BQMJDÈWFJT PT QSFÎPT F BT DPOEJÎÜFT EF GPSOFDJNFOUP
FTQFDÓmDPTFNWJHPSF
(iv) P $-*&/5& Ï SFTQPOTÈWFM QFMB PCUFOÎÍP KVOUP EF UFSDFJSPT EF BVUPSJ[BÎÜFT
FWFOUVBMNFOUFOFDFTTÈSJBTOÍPQPEFOEPB15TFSSFTQPOTBCJMJ[BEBQFMBJOFYJTUÐODJB
EBTNFTNBT
4. CÓDIGOS DE ACESSO AO SERVIÇO
4.1.0BDFTTPBEFUFSNJOBEPTDPOUFÞEPTPVDPNQPOFOUFTEPTFSWJÎPQPEFSÈJNQMJDBSB
VUJMJ[BÎÍPEFVNDØEJHPEFJEFOUJmDBÎÍPFPVDØEJHPEFBDFTTP0TDØEJHPTDPOTUJUVFN
PT FMFNFOUPT EF JEFOUJmDBÎÍP EP $-*&/5& F DPNP UBM TÍP QBSB DPOIFDJNFOUP F VTP
FYDMVTJWPEPNFTNPFUÐNDBSÈUFSQFTTPBMFJOUSBOTNJTTÓWFMEFWFOEPP$-*&/5&BTTFHVSBS
FQSPUFHFSFNRVBJTRVFSDJSDVOTUÉODJBTBTVBDPOmEFODJBMJEBEFOPNFBEBNFOUFOÍPPT
SFWFMBOEPBUFSDFJSPTFOÍPPQFSBOEPFNDPOEJÎÜFTRVFQFSNJUBNBTVBEFTDPEJmDBÎÍP
PVDØQJB"15SFTFSWBTFPEJSFJUPEFMJNJUBSPBDFTTPBPTFSWJÎPFNTJNVMUÉOFPDPNP
NFTNPDØEJHPEFJEFOUJmDBÎÍPFEFBDFTTP
4.2."15OÍPTFSÈSFTQPOTÈWFMQPSRVBJTRVFSQFSEBTPVEBOPTDBVTBEPTQPSVUJMJ[BÎÜFT
BCVTJWBTEPTDØEJHPTSFGFSJEPTOPTOÞNFSPTBOUFSJPSFTRVFOÍPMIFTFKBNJNQVUÈWFJT
EJSFUBPVJOEJSFUBNFOUFBUÓUVMPEFEPMPPVDVMQBHSBWFDPOTJEFSBOEPTFSFBMJ[BEBQFMP
$-*&/5&BVUJMJ[BÎÍPEPTFSWJÎPQPSUFSDFJSPTDPNSFDVSTPBPTDØEJHPTEJTQPOJCJMJ[BEPT
QFMB15TBMWPQSPWBFNDPOUSÈSJP
5. CONDIÇÕES DE UTILIZAÇÃO
5.1.0TWÈSJPTQBDPUFTEFDBOBJTEJTQPOÓWFJTFODPOUSBNTFJEFOUJmDBEPTFNNFPQU
5.2. 0 $-*&/5& OÍP QPEF BMUFSBS B DPNQPTJÎÍP EPT QBDPUFT EF DBOBJT QPEFOEP
RVBOEP EJTQPOÓWFM TVCTDSFWFS DBOBJT 1SFNJVN DBOBJT BEJDJPOBJT PV TVCTUJUVJS P
QBDPUFEFDBOBJTTVCTDSJUPQPSPVUSP
5.3. 0T DBOBJT 1SFNJVN QBDPUFT EF DBOBJT UFNÈUJDPT F DBOBJT BEJDJPOBJT
EJTQPOJCJMJ[BEPT BP BCSJHP EFTUBT $POEJÎÜFT &TQFDÓmDBT QSFTTVQÜFN VN QFSÓPEP
NÓOJNP EF TVCTDSJÎÍP JEFOUJmDBEP OP NPNFOUP EB TVCTDSJÎÍP OP FDSÍ EP
FRVJQBNFOUPVUJMJ[BEPQFMP$-*&/5&FEJTQPOÓWFMFNNFPQU
5.4. " 15 SFTFSWBTF P EJSFJUP EF MJNJUBS P OÞNFSP EF FRVJQBNFOUPT DPNQBUÓWFJT
BUSBWÏTEPTRVBJTÏWJTVBMJ[BEPPTFSWJÎP
5.5. " 15 QPEFSÈ BEJDJPOBS TVCTUJUVJS PV FMJNJOBS DBOBJT EB HSFMIB EF DBOBJT
EJTQPOJCJMJ[BEBOPÉNCJUPEPTFSWJÎPOPNFBEBNFOUFFNDPOTFRVÐODJBEFBMUFSBÎÜFT
6
PT Comunicações, S.A.4FEF3VB"OESBEF$PSWP-JTCPB1PSUVHBM
QUFNQSFTBTQU
EBSFMBÎÍPDPOUSBUVBMDPNBTFOUJEBEFTRVFMIFEJTQPOJCJMJ[BNUBJTDPOUFÞEPT"15
PCSJHBTFBOPUJmDBSQPSFTDSJUPFTUBTNPEJmDBÎÜFTBUSBWÏTEPTÓUJPNFPQUPVOPFDSÍ
EPFRVJQBNFOUPVUJMJ[BEPQFMP$-*&/5&QBSBBDFTTPBPTFSWJÎPFOBGBUVSBDPNVNB
BOUFDFEÐODJBEFUSJOUB
EJBTSFMBUJWBNFOUFËSFTQFUJWBEBUBEFFOUSBEBFNWJHPS
TBMWPRVBOEPBBMUFSBÎÍPOÍPQPTTBTFSQSFWJTUBDPNFTTBBOUFDFEÐODJBDBTPFNRVF
B15BEJWVMHBSÈBTTJNRVFGPSEPTFVDPOIFDJNFOUP
5.6. $PN FYDFÎÍP EPT DBTPT FN RVF P TFSWJÎP Ï QSFTUBEP TPCSF SFEF EF '0 F WJB
TBUÏMJUFBWJTVBMJ[BÎÍPEFDBOBJTFN"MUB%FmOJÎÍPi)%w
FTUÈTVKFJUBBVNBBWBMJBÎÍP
UÏDOJDBBSFBMJ[BSQFMB15TFOEPBWJTVBMJ[BÎÍPEFTUFTDBOBJTOPTQSJNFJSPTUSJOUB
EJBTBQØTBJOTUBMBÎÍPEPTFSWJÎPNFSBNFOUFFYQFSJNFOUBMQPEFOEPFTUFTDBOBJTTFS
SFNPWJEPTEBHSFMIBQPSGPSNBBNFMIPSBSBRVBMJEBEFEFTFSWJÎPEFTJHOBEBNFOUF
EBFNJTTÍPUFMFWJTJWB
5.7. 0 BDFTTP BP TFSWJÎP BUSBWÏT EF FRVJQBNFOUP DPN BDFTTP Ë *OUFSOFU RVBOEP
FGFUVBEP BUSBWÏT EF TUSFBNJOH BEBQUBUJWP Ë MBSHVSB EF CBOEB QSFTTVQÜF RVF P
$-*&/5&EJTQPOIBOPNPNFOUPEPBDFTTPEFVNBMBSHVSBEFCBOEBNÓOJNBEF
.CQTQBSBWJTVBMJ[BÎÍPEPTDBOBJTFDPOUFÞEPT
5.8. " 15 OÍP Ï SFTQPOTÈWFM QFMPT DPOUFÞEPT F QSPHSBNBÎÍP EBT USBOTNJTTÜFT RVF
JOUFHSBN P TFSWJÎP OFN QFMP DVNQSJNFOUP EPT SFTQFUJWPT IPSÈSJPT EF FNJTTÍP
OPNFBEBNFOUFEBPSEFNFIPSÈSJPTEBTFNJTTÜFTUFMFWJTJWBTUSBOTNJUJEBT
PVQFMP
DBODFMBNFOUPDFTTBÎÍPJOUFSSVQÎÍPPVBEJBNFOUPEFTTBTUSBOTNJTTÜFT
5.9."15OÍPFTUÈPCSJHBEBBSFBMJ[BSBNPOJUPSJ[BÎÍPEPTDPOUFÞEPTEJTQPOJCJMJ[BEPT
QPSUFSDFJSPTBUSBWÏTEPTFSWJÎPOÍPTFOEPSFTQPOTÈWFMQFMPTNFTNPT
5.10. $BTP P $-*&/5& VUJMJ[F P TFSWJÎP QBSB mOT DPNFSDJBJT OPT UFSNPT EB BMÓOFB
F
EB $POEJÎÍP EBT $POEJÎÜFT (FSBJT B 15 SFTFSWBTF P EJSFJUP EF FYJHJS VNB
JOEFNOJ[BÎÍPQPSRVBJTRVFSEBOPTEJSFUPTPVJOEJSFUPTEBÓEFDPSSFOUFT
6. EQUIPAMENTO E INFRAESTRUTURAS
6.1.2VBOEPPTFSWJÎPÏQSFTUBEPDPNSFDVSTPËUFDOPMPHJBTBUÏMJUFPFRVJQBNFOUP
TFSÈEJTQPOJCJMJ[BEPBP$-*&/5&OBTNPEBMJEBEFTEFBMVHVFSPVDPNQSBFFODPOUSB
TFDPOmHVSBEPQBSBVUJMJ[BÎÍPFYDMVTJWBOPTTJTUFNBTFNRVFTFTVQPSUBPTFSWJÎPF
OÍPQPEFTFSEFTCMPRVFBEPQPSTFUSBUBSEFFRVJQBNFOUPFODSJQUBEPFÏJOTVTDFUÓWFM
EFVUJMJ[BÎÍPOPÉNCJUPEFTFSWJÎPTQSFTUBEPTQPSUFSDFJSPT
6.2.2VBOEPPTFSWJÎPÏQSFTUBEPDPNSFDVSTPËUFDOPMPHJB"%4-TPCSFSFEFEF'0
PVWJBTBUÏMJUFBTPMVÎÍPEFJOGSBFTUSVUVSBTEFSFEFEFVTPQSJWBUJWPEP$-*&/5&TFSÈ
EFmOJEB QFMB 15 UFOEP FN DPOTJEFSBÎÍP BT DBSBDUFSÓTUJDBT EP MPDBM EF JOTUBMBÎÍP F
QPEFSÈJNQMJDBSPEFTMJHBNFOUPEPTFRVJQBNFOUPTPVJOGSBFTUSVUVSBRVFTFNPTUSFN
JODPNQBUÓWFJTDPNBJOTUBMBÎÍPMJHBÎÍPEPTFSWJÎPFBQBTTBHFNEFDBCPTBEJDJPOBJT
JODMVJOEPBUSBWÏTEFEJWJTØSJBT
FPVBDPMPDBÎÍPEFUPNBEBTBEJDJPOBJT
6.3.2VBOEPPTFSWJÎPÏQSFTUBEPDPNSFDVSTPËUFDOPMPHJB"%4-TPCSFSFEFEF'0PV
WJBTBUÏMJUFFNDBTPEFDFTTBÎÍPEBQSFTUBÎÍPEPTFSWJÎPB15OÍPSFBMJ[BBSFQPTJÎÍP
EBTJOGSBFTUSVUVSBTEFUFMFWJTÍPQSÏFYJTUFOUFTOBNPSBEBEFJOTUBMBÎÍPEPTFSWJÎP
6.4. 4FN QSFKVÓ[P EP QSFWJTUP OP OÞNFSP BOUFSJPS EFTUB $POEJÎÍP DBTP P $-*&/5&
DPOUSBUF DPN B 15 B QSFTUBÎÍP EP TFSWJÎP QPS WJB TBUÏMJUF DPN VUJMJ[BÎÍP EP TFV
FRVJQBNFOUP %5) TFUUPQCPY
FN DBTP EF DFTTBÎÍP EB QSFTUBÎÍP EP SFGFSJEP
TFSWJÎP B 15 QSPDFEFSÈ Ë SFDPOmHVSBÎÍP EP TFV FRVJQBNFOUP %5) OP QSB[P EF TFUFOUB F TFJT
IPSBT B DPOUBS EB EBUB FN RVF B DFTTBÎÍP EB QSFTUBÎÍP EP TFSWJÎP
PDPSSB
6.5.2VBOEPPTFSWJÎPÏQSFTUBEPQPSWJBTBUÏMJUFPBDFTTPBPTFSWJÎPBQBDPUFTEF
DBOBJTFDBOBJT1SFNJVNQSFTTVQÜFBVUJMJ[BÎÍPQBSBBMÏNEPFRVJQBNFOUPEFVN
DBSUÍPPRVBMÏTFNQSFQSPQSJFEBEFEB15
6.6. " 15 SFTFSWBTF P EJSFJUP EF FYJHJS BP $-*&/5& B EFWPMVÎÍP EP DBSUÍP F
EFTDPEJmDBEPSFNDBTPEFDBODFMBNFOUPEBTVCTDSJÎÍPEPTQSPEVUPTFTFSWJÎPTQBSB
PTRVBJTPDBSUÍPFEFTDPEJmDBEPSGPSBNEJTQPOJCJMJ[BEPT
6.7.2VBOEPPTFSWJÎPÏQSFTUBEPDPNSFDVSTPËUFDOPMPHJB"%4-PVTPCSFBSFEFEF
'0PTNBUFSJBJTFFRVJQBNFOUPTGPSOFDJEPTQBSBBSFEFEF$-*&/5&FYDFUPUPNBEBT
BEJDJPOBJT DPOTUJUVFN QSPQSJFEBEF EB 15 mDBOEP EVSBOUF P QFSÓPEP EF QSFTUBÎÍP
EPTFSWJÎPËEJTQPTJÎÍPFTPCHVBSEBFSFTQPOTBCJMJEBEFEP$-*&/5&QBSBTFVVTP
FYDMVTJWP
01.14
CLIENTE
Mod. C 1001786
/*1$t$3$EF-JTCPBt$BQJUBM4PDJBMȽ
7. CONSERVAÇÃO E REPARAÇÃO
7.1.0$-*&/5&OÍPQPEFSÈBMUFSBSBTDBSBDUFSÓTUJDBTFPVGVODJPOBMJEBEFTEPTFSWJÎP
BUJWBSPVUFOUBSBBUJWBÎÍPGPSBEPTQSPDFEJNFOUPTFTUBCFMFDJEPTQFMB15PVFNHFSBM
BDFEFSBTFSWJÎPTOÍPDPOUSBUBEPTTFOEPSFTQPOTÈWFMQFSBOUFB15FUFSDFJSPTQFMPT
EBOPTDBVTBEPTQPSUBJTBUPTJODMVJOEPRVBOEPQSBUJDBEPTQPSPVUSPTVUJMJ[BEPSFT
7.2. $BTP P $-*&/5& EFUFUF RVBMRVFS BWBSJB PV GBMIB OP GVODJPOBNFOUP EP TFSWJÎP
EFWFDPOUBDUBSB15BUSBWÏTEPDPOUBDUPEJTQPOJCJMJ[BEPFNUFMFDPNQURVFGVODJPOB
WJOUFFRVBUSP
IPSBTQPSEJB
7.3. 0T DVTUPT EB JOUFSWFOÎÍP JODMVJOEP EFTMPDBÎÍPÜFT
TFSÍP TVQPSUBEPT QFMP
$-*&/5& RVBOEP B BWBSJB MIF TFKB EJSFUB PV JOEJSFUBNFOUF JNQVUÈWFM PV BPT
VUJMJ[BEPSFT EP TFSWJÎP F OÍP QPTTB DPOTJEFSBSTF DPOTFRVÐODJB EF VNB VUJMJ[BÎÍP
MÓDJUB OPSNBM F EJMJHFOUF EP TFSWJÎP F PV FRVJQBNFOUP 0T DVTUPT EBT JOUFSWFOÎÜFT
NPUJWBEBT QPS BWBSJBT EP FRVJQBNFOUP RVF TFKB QSPQSJFEBEF EP $-*&/5& TFSÍP
TFNQSFTVQPSUBEBTQPSFTUFFYDFUPEVSBOUFPQFSÓPEPEFHBSBOUJBEPFRVJQBNFOUPF
EFTEFRVFBTJOUFSWFOÎÜFTSFBMJ[BEBTFTUFKBNBCSBOHJEBTQFMBTDPOEJÎÜFTEBHBSBOUJB
EPFRVJQBNFOUP
7.4. 4FNQSF RVF QPS NPUJWPT EF DPOTFSWBÎÍP NBOVUFOÎÍP F EFTFOWPMWJNFOUP EB
SFEF F TJTUFNBT EF JOGPSNBÎÍP TFKB OFDFTTÈSJP TVTQFOEFS P TFSWJÎP TFSÈ BQMJDÈWFM P
EJTQPTUPOBT$POEJÎÜFTF
8. QUALIDADE DO SERVIÇO
8.1. " 15 DPNQSPNFUFTF B QSFTUBS P TFSWJÎP EF GPSNB SFHVMBS F DPOUÓOVB FYDFUP
RVBOEPUBMOÍPTFKBQPTTÓWFMQPSSB[ÜFTEFTPCSFDBSHBJNQSFWJTÓWFMEPTTJTUFNBTFN
RVFPTFSWJÎPTFTVQPSUBPVEFWJEPBTJUVBÎÜFTEFGPSÎBNBJPSTJUVBÎÜFTEFOBUVSF[B
FYUSBPSEJOÈSJB PV JNQSFWJTÓWFM FYUFSJPSFT Ë 15 F RVF QFMB NFTNB OÍP QPTTBN
TFS DPOUSPMBEBT
DBTPT FN RVF B 15 OÍP TF PCSJHB B BTTFHVSBS OÓWFJT NÓOJNPT EF
RVBMJEBEF
8.2."15DPNQSPNFUFTFOÍPPCTUBOUFPFTUBCFMFDJEPOPOÞNFSPBOUFSJPSBSFQPSP
TFSWJÎPJOEJTQPOÓWFMQPSNPUJWPRVFMIFTFKBDPNQSPWBEBFFYDMVTJWBNFOUFJNQVUÈWFM
OP QSB[P NÈYJNP EF DJODP
EJBT ÞUFJT B DPOUBS EP NPNFOUP EB SFDFÎÍP QFMB 15
EBDPNVOJDBÎÍPEP$-*&/5&FYDFUPRVBOEPTFKBOFDFTTÈSJPBDFEFSËTJOTUBMBÎÜFTEP
$-*&/5& F PV TVCTUJUVJS P FRVJQBNFOUP DBTP FN RVF TFSÈ BDPSEBEP FOUSF B 15 F P
$-*&/5&EBUBFIPSBQBSBPFGFJUP
10. PREÇO E FATURAÇÃO
10.1. 0T QSFÎPT EFWJEPT QFMP $-*&/5& Ë 15 QFMPT
TFSWJÎPT
F TFSWJÎPT BEJDJPOBJT
QFMBBUJWBÎÍPEPXOHSBEFSFTUBCFMFDJNFOUPFSFJOTUBMBÎÍPEPTFSWJÎPQFMBJOTUBMBÎÍP
FEFTNPOUBHFNBRVJTJÎÍPPVBMVHVFSEPFRVJQBNFOUPSFFNCPMTPEPFRVJQBNFOUP
OÍP FOUSFHVF PV EBOJmDBEP QFMPT TFSWJÎPT EF SFQBSBÎÍP PV NBOVUFOÎÍP DBTP
BQMJDÈWFM TÍP PT RVF SFTVMUBN EPT UBSJGÈSJPT FN WJHPS FN DBEB NPNFOUP TFNQSF
EJTQPOÓWFJTEFUBMIBEPTFBUVBMJ[BEPTFNNFPQUPVBUSBWÏTEPTOÞNFSPTEFUFMFGPOF
DPOTUBOUFT EP SFGFSJEP TÓUJP UFOEP TJEP FOUSFHVF BP $-*&/5& KVOUBNFOUF DPN BT
QSFTFOUFT $POEJÎÜFT &TQFDÓmDBT VN EPDVNFOUP B EFUBMIBS P UBSJGÈSJP FN WJHPS
EJTQPOJCJMJ[BEPBP$-*&/5&OPNPNFOUPEBBEFTÍPBPTFSWJÎPFRVFEBTQSFTFOUFT
$POEJÎÜFT&TQFDÓmDBTGB[QBSUFJOUFHSBOUF
10.2. 0 WBMPS EB NFOTBMJEBEF EP TFSWJÎP Ï EFWJEP B QBSUJS EB EBUB EP JOÓDJP EB
QSFTUBÎÍPEPTFSWJÎP/PNÐTFNRVFPDPSSFSPJOÓDJPEBQSFTUBÎÍPEPTFSWJÎPPWBMPS
EBNFOTBMJEBEFDPSSFTQPOEFSÈBEBNFOTBMJEBEFQPSDBEBEJBFNRVFPTFSWJÎP
FTUJWFSBUJWP
10.3. 4FN QSFKVÓ[P EP EJTQPTUP OPT OÞNFSPT TFHVJOUFT QFMB QSFTUBÎÍP EP TFSWJÎP
P $-*&/5& QBHBSÈ Ë 15 VNB NFOTBMJEBEF EFmOJEB EF BDPSEP DPN P UBSJGÈSJP FN
DBEBNPNFOUPFNWJHPSEJTQPOÓWFMFNNFPQUUFOEPFNDPOUBPQBDPUFEFDBOBJT
FTDPMIJEP QFMP $-*&/5& ® NFOTBMJEBEF SFGFSJEB BDSFTDF P QSFÎP EPT TFSWJÎPT PV
DPNQPOFOUFT EF TFSWJÎP OÍP DPNQSFFOEJEPT OP QBDPUF EF DBOBJT FTDPMIJEP QFMP
$-*&/5& P RVBM TFSÈ DPCSBEP QFMB 15 EF BDPSEP DPN PT DPOTVNPT EP $-*&/5& OP
NÐTBRVFTFSFQPSUBBGBUVSBFTFHVOEPPUBSJGÈSJPEJTQPOÓWFMFNNFPQU
10.4.0$-*&/5&QPEFTPMJDJUBSPGPSOFDJNFOUPEPTTFHVJOUFTUJQPTEFGBUVSB
a) /ÍP %FUBMIBEB DPOUÏN P WBMPS EB NFOTBMJEBEF EF BDPSEP DPN B NPEBMJEBEF
EF UBSJGÈSJP FTDPMIJEB QFMP $-*&/5& BMVHVFSDPNQSB EF FRVJQBNFOUP F PT UPUBJT
SFMBUJWPT B TFSWJÎPT BEJDJPOBJT TVCTDSJUPT DPOTVNPT BEJDJPOBJT EF DPOUFÞEPT F PV
TFSWJÎPTDBTPFYJTUBNTFNEFUBMIF
b)%FUBMIBEBDPOUÏNPTFMFNFOUPTEFTDSJUPTOBGBUVSB/ÍP%FUBMIBEBFPEFUBMIFEF
BMVHVFSEFWÓEFPTEBUBIPSBFUÓUVMPEPBMVHVFS
c) %FUBMIBEB DPN TVQSFTTÍP EPT DPOUFÞEPT QBSB BEVMUPT DPOUÏN PT FMFNFOUPT
EFTDSJUPT OB GBUVSB /ÍP %FUBMIBEB F P EFUBMIF EF BMVHVFS EF WÓEFPT EBUB IPSB F
UÓUVMPEPBMVHVFS
DPNBTVQSFTTÍPEPTDPOUFÞEPTiBEVMUPTw
11. PROPRIEDADE INTELECTUAL
11.1.0$-*&/5&BDFJUBRVFPTDPOUFÞEPTÈVEJPFWÓEFPBRVFBDFEFPVRVFMIFTÍP
EJTQPOJCJMJ[BEPT OP ÉNCJUP EP TFSWJÎP TÍP FYDMVTJWBNFOUF QBSB TFV VTP QFTTPBM
F QSJWBEP F FODPOUSBNTF QSPUFHJEPT QPS EJSFJUPT EF QSPQSJFEBEF JOUFMFDUVBM
EFTJHOBEBNFOUFEJSFJUPTEFBVUPSFPVEJSFJUPTDPOFYPTQFMPRVFRVBMRVFSVUJMJ[BÎÍP
EPT NFTNPT QBSB mOT EJTUJOUPT EB VUJMJ[BÎÍP QSJWBEB BQFOBT QPEFSÈ PDPSSFS DPN
BVUPSJ[BÎÍPFYQSFTTBEPTSFTQFUJWPTUJUVMBSFT
11.2. /PT UFSNPT MFHBJT EFQFOEF EF BVUPSJ[BÎÍP EPT SFTQFUJWPT UJUVMBSFT B
DPNVOJDBÎÍPEBPCSBFNRVBMRVFSMVHBSQÞCMJDPQPSRVBMRVFSNFJPRVFTJSWBQBSB
EJGVOEJSTJOBJTTPOTPVJNBHFOT&OUFOEFTFQPSMVHBSQÞCMJDPUPEPBRVFMFBRVFTFKB
PGFSFDJEPPBDFTTPJNQMÓDJUBPVFYQMJDJUBNFOUFNFEJBOUFSFNVOFSBÎÍPPVTFNFMB
BJOEBRVFDPNSFTFSWBEFDMBSBEBEPEJSFJUPEFBENJTTÍP
11.3.²EBFYDMVTJWBSFTQPOTBCJMJEBEFEP$-*&/5&RVFVUJMJ[BPTFSWJÎPOPÉNCJUPEB
TVBBUJWJEBEFDPNFSDJBMTPMJDJUBSFQBHBSKVOUPEB4PDJFEBEF1PSUVHVFTBEF"VUPSFT
41"
F EBT EFNBJT FOUJEBEFT EF HFTUÍP DPMFUJWB RVF FTUÍP SFHJTUBEBT KVOUP EB
*OTQFÎÍP(FSBMEBT"UJWJEBEFT$VMUVSBJTBTMJDFOÎBTSFMBUJWBTBPTEJSFJUPTEFFYFDVÎÍP
EFPCSBTNVTJDBJTFPVBVEJPWJTVBJTUSBOTNJUJEBTFNMPDBJTQÞCMJDPTEFBDPSEPDPN
BTUBCFMBTFBTBWFOÎBTUBSJGBTmYBEBTQFMBTNFODJPOBEBTFOUJEBEFT²EBFYDMVTJWB
SFTQPOTBCJMJEBEF EP $-*&/5& GB[FS QSPWB KVOUP EBT BVUPSJEBEFT DPNQFUFOUFT EB
SFHVMBSJ[BÎÍPEPTQBHBNFOUPTBTTPDJBEPTËFYFDVÎÍPQÞCMJDBEFPCSBTBVEJPWJTVBJT
FPVNVTJDBJT
12. VIGÊNCIA, DENÚNCIA E RESCISÃO
12.1. "T QSFTFOUFT $POEJÎÜFT &TQFDÓmDBT FOUSBN FN WJHPS OB EBUB EF BEFTÍP F
WJHPSBNQFMPQFSÓPEPNÓOJNPJOJDJBMEFWJOUFFRVBUSP
NFTFTTBMWPOPTDBTPTFN
RVFP$-*&/5&PQUFQPSDPOUSBUBSPTFSWJÎPQFMPQFSÓPEPNÓOJNPJOJDJBMEFEP[F
NFTFTEFBDPSEPDPNPUBSJGÈSJPFNDBEBNPNFOUPFNWJHPS
12.2. "T QSFTFOUFT $POEJÎÜFT &TQFDÓmDBT SFOPWBNTF BVUPNBUJDBNFOUF BQØT P
EFDVSTPEPQFSÓPEPEFWJHÐODJBJOJDJBMQPSQFSÓPEPTTVDFTTJWPTEFVN
NÐTTBMWP
TFGPSEFOVODJBEPQPSVNBEBT1BSUFTOPTUFSNPTEPTOÞNFSPTTFHVJOUFT
12.3.$BEBVNBEBT1BSUFTQPEFSÈGPSBEPQFSÓPEPNÓOJNPEFWJHÐODJBEBTQSFTFOUFT
$POEJÎÜFT &TQFDÓmDBT QSPDFEFS Ë TVB EFOÞODJB FN RVBMRVFS NPNFOUP NFEJBOUF
DPNVOJDBÎÍP WÈMJEB DPN B BOUFDFEÐODJB NÓOJNB EF RVJO[F
EJBT SFMBUJWBNFOUF
BPUFSNPEPNÐTDJWJM
12.4. &N DBTP EF SFTDJTÍP EBT QSFTFOUFT $POEJÎÜFT &TQFDÓmDBT QFMP $-*&/5& PV QPS
NPUJWPBPNFTNPJNQVUÈWFMBOUFTEFEFDPSSJEPPQFSÓPEPNÓOJNPEFWJHÐODJBB15UFSÈ
EJSFJUP B SFDFCFS VNB JOEFNOJ[BÎÍP DBMDVMBEB EB TFHVJOUF GPSNB QFSÓPEP NÓOJNP EF
WJHÐODJBOEFNFTFTFNRVFPTTFSWJÎPTFTUJWFSBNBUJWPT
YWBMPSEBNFOTBMJEBEF
12.5. 1BSB FGFJUPT EP EJTQPTUP OP OÞNFSP BOUFSJPS P WBMPS B UPNBS FN DPOTJEFSBÎÍP
TFSÈPWBMPSEBNFOTBMJEBEFBQMJDÈWFMEFBDPSEPDPNBNPEBMJEBEFEFQSPEVUPUBSJGÈSJP
FTDPMIJEBQFMP$-*&/5&FNWJHPSËEBUBEBSFTDJTÍP
12.6.0QFSÓPEPNÓOJNPEFWJHÐODJBEBTQSFTFOUFT$POEJÎÜFT&TQFDÓmDBTKVTUJmDBTF
QFMBFYJTUÐODJBEFDVTUPTEFJOWFTUJNFOUPOPFRVJQBNFOUPJOEJTQFOTÈWFMËQSFTUBÎÍP
EP TFSWJÎP CFN DPNP QFMPT DVTUPT EF BUJWBÎÍP EP TFSWJÎP F BJOEB EF BOHBSJBÎÍP
QPEFOEPP$-*&/5&BUPEPPNPNFOUPBUSBWÏTEPOÞNFSPEFBQPJPBP$-*&/5&TBCFS
RVBOEP TF DPODMVJ P QFSÓPEP NÓOJNP EF WJHÐODJB FN DVSTP CFN DPNP RVBM P WBMPS
RVF UFSÈ EF QBHBS B UÓUVMP EF JOEFNOJ[BÎÍP QPS SFTDJTÍP BOUFDJQBEB EBT QSFTFOUFT
$POEJÎÜFT&TQFDÓmDBT
12.7.2VBOEPPTFSWJÎPÏQSFTUBEPBUSBWÏTEFFRVJQBNFOUPDPNBDFTTPË*OUFSOFUP
$-*&/5&QPEFTPMJDJUBSBUPEPPUFNQPPDBODFMBNFOUPEBTVCTDSJÎÍPEFTUFTFSWJÎP
NFEJBOUFQFEJEPWÈMJEPEJSJHJEPË15DPNVNBBOUFDFEÐODJBNÓOJNBEFRVJO[F
EJBTTPCSFBEBUBEFQSPEVÎÍPEFFGFJUPTEPDBODFMBNFOUP
9. REEMBOLSOS
9.1. &N DBTP EF JODVNQSJNFOUP EP UFNQP NÈYJNP mYBEP OB $POEJÎÍP QBSB
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