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Pan American School of Porto Alegre
I.T Planning
2011 – 2014
Version 1.2 (March 2012)
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1. PROPOSAL FOR A MASTER PLAN IMPLEMENTATION OF INFORMATION
TECHNOLOGY FOR THE NEXT THREE YEARS
1.1.
I.T MISSION
Facilitate the integration of new technologies in an effective and efficient way, in all
aspects of the educational community, to increase learning opportunities for all students,
promoting lifelong learning for members of the Pan American community, and support
efficient use of resources.
1.2.
I.T VISION
Panamerican School recognizes that the use of technology plays an important role in
improving the quality of teaching, and is a tool for the entire community. Students graduating
from the PAS must possess knowledge, skills and attitudes needed to succeed in an
increasingly complex, global and information-based society.
1.3.
STATUS OF I.T RESOURCES
1.3.1. WORKSTATIONS
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Number of Workstations: 120;
Panorama
2
Ms Hs Lab
26
22
1
Elementary Lab
Library
Classrooms
15
23
25
6
Laptops
Art Room
Administration
Teacher Room
Workstations Distribution
3
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1.3.2.
Number of Laptops: 14
SERVERS
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SERVER2 (Authentication, Print Server, Antivirus server, Map test server,
Telephone system, Spiceworks Helpdesk System );
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SERVER4 (Data files server, TOTVS RM Server, SQL Database server);
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SERVER5 (Powerschool Server);
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Automation Server;
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Firewall (Internet Distribution, content filtering);
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Security Server.
1.3.3.
COMMUNICATION
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Website;
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Newsweek;
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Newsfeed in the school lobby;
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Email;
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Internet;
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Digital Telephone System;
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I.T Helpdesk System;
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Intranet;
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Voice Over Internet Protocol (VOIP).
1.3.4.
EQUIPMENTS
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12 Laser Printers Lexmark E250;
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3 Laser Multifuncional Brother 8085;
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1 Copier Toshiba e-Studio 520
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1 Color Print/Copier e-Studio351C
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23 Interactive Projector Epson Brighlink 450Wi
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1 SmartBoard
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2 Interactive Pen MIMIO.
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7 Normal Projectors;
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2 Document Camera
1.3.5.
SOFTWARES
The main softwares used by the school are:
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Microsoft Windows 7;
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Mac Os X Snow Leopard;
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Microsoft Office 2010;
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Follet Destiny (gerenciamento de biblioteca);
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TOTVS RM ( ERP para gestão financeira e pessoal);
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Joomla (Intranet, Website, Newsweek).
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Powerschool
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Moodle
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Google Apps
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Smart Notebook
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Naviance
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Panda Antivirus
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MAP Test
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Cubase
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Scratch
1.3.6.
HUMAN RESOURCES
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I.T Coordinator;
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I.T Assistant;
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I.T Trainee;
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I.T Teacher.
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1.4. POLICIES, GUIDELINES AND PRINCIPLES THAT WILL GUIDE THE I.T
PLANNING
The priorities will always be the one that is more closely linked to school goals.
Investments will be made preferably in areas that generate higher value, causing a greater
impact in achieving the objectives.
1.5.
OVERALL PROJECT PRESENTATION
The overall goal is to develop a global project of computerization of school, to develop,
control and meet school needs. The specific objective is to assess the current demand for
technology resources, data flow, systems and equipment available in order to promote an
orderly planning, harmonizing the current situation to immediate needs and also to align with
the goals set by the policies and strategies. For the development of action plans for Systems
and Technology was used the 5W2H tool, which consists of answering the following
questions for each action: What? Where? Why? Who? When? How? How much?
The I.T Planning should have duration of tree years when it will lose its validity and
should have to be performed again.
1.6.
INFORMATION PLAN
Definition of basic actions for the implementation of technological solutions and
details of the policy that will be adopted for the school information flow. Information systems
should:
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Integrate school systems (student records, grades, absences, etc.) with the
systems of administrative support (accounting, treasury, payroll, accounting,
etc);
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Historical data shall be retained in decision support systems Os dados
históricos deverão ser mantidos em sistemas de suporte à decisão.
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Automate the admission process of school;
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The flow of information should be reviewed by all involved in order to check
possible problems of redundancy;
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Delegate responsibility for the data of each area;
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1.7.
Review the Acceptable Use Policy for students and faculty.
SYSTEMS PLAN
The Systems Plan should detail the solutions of systems capable of supporting the
flow and information processing and also supports the strategic actions of Information
Technology. Here are the actions to be taken to address the systems and information flow.
What
Improve management and communication of Academic Area
Where
Academic Area
Why
There is a lack of integration between the areas. Data is stored on systems
without any intelligence, difficult decision making. Redundancy and
rework is a constant in the current system.
How
Installing a School Management System (Powerschool).
Who
I.T Commieettee
When
08/2011
How Much
R$40.000,00
S001
What
Improve management and communication of Administrative Area
Where
Administrative Area
Why
Processes need to be automated and optimized in order to obtain better
efficiency and better management besides productivity gains.
How
Reviewing all of the administrative processes and suggesting specific
improvements in terms of optimization of information systems, mainly
using the software Totvs RM. Hire the RM consultant company in order
to help configuring new processes into the system
Who
I.T Area + Administrative Area + RM Consultant
When
08/2011
How Much
R$20.000,00
S002
What
Integrate academic and administrative areas.
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Where
Academic and Adminsitrative Areas
Why
The school core systems (registration of students, grades, student records)
are not integrated with the systems of administrative support (accounting,
treasury, payroll, accounting) generating extra work for the management
of information besides the data redundancy and rework that often
happens.
The redundancy information is viewed in different sectors of the
company, because its flow is very deficient in some points. The same data
is inserted in different information systems with no integration. The
information is stored in different databases, and when a user updates this
information it is often not propagated to other systems, as they are not
integrated and information flow is not well defined.
How
Develop an integrator that will make the different systems access the data
from the same database, avoiding redundancy and data inconsistency.
Assign responsibility for each information
Who
I.T Area
When
03/2013
How Much
R$10.000,00
S003
What
Improve communication and management of classroom activities
Where
Academic Area
Why
Each teacher has his own framework of communication with students,
using various tools (Blogger, Google Pages, Personal websites), making a
macro management over the classes complicated. This makes the control
of the classes more complicated because students and parents wants to
access the activities anywhere and sometimes it´s not possible.
If the school for any reason need to be closed, it should maintain the
activities in a virtual environment.
How
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Participate of AASSA Virtual School Project (Moodle)
The main goal of the project is to provide a means for schools to continue
teaching and learning if the campus is temporarily shut down, such as for
quarantine, or damaged. This project includes:
1. A virtual learning environment (Moodle instance) for each school that the
school can manage, but that also has support from the hosting company as well
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as the regional coordinator (me).
2. Virtual and face-to-face training for the technology as well as suggestions for
getting teachers up and running.
3. Encouragement to use the virtual learning environment as a routine part of
school so that everything is ready if the school shuts down.
Who
Coordenador de TI e Tiago Cassol Severo
When
04/2011
How Much
$ 1.800,00 anual fee
S004
What
Improve communication
Where
All school
Why
The Intranet is a main way of internal communication of the school.
Developed like a blog, each user sends its message that is read by others.
There are links to other school systems such as, library management,
helpdesk, Webmail, Pwerschool, Maintenance Request, etc.
How
Continue adding new features to improve the day-to-day of school staff.
The system will remain Joomla (opensource) that has been meeting all
needs.
Who
Coordenador de TI
When
01/07/2010
How Much
R$ 0
S005
What
Improve the safety of users and equipment
Where
All School
Why
The purpose of the policy is to guide students in correct use of
computational resources. The school can control, monitor and, as
appropriate, terminate the access of the student if deemed necessary to
protect the security, availability and the integrity of data, systems and
equipment.
How
Improve the Acceptable Use Policy for Technological Resources
Who
I.T Committee
When
5/2012
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R$ 0
How Much
S006
What
Update Computers Operational Systems
Where
All School
Why
Not only to follow the technological development, but also to avoid
problems and to have the support and benefits that manufacturers offer.
With the constant threats and demands for more security, especially when
we talk to corporate network environments, one of the first things to do is
upgrade the operating system.
How
Upgrade to the latest version of Microsoft operating system
Who
Coordenador de TI
When
01/07/2012
How Much
R$15.000,00
S007
What
Update Microsoft Office
Where
All School
Why
Continue using the tool that is most used in the world in order to facilitate
the day-to-day of students and staff lives
How
Continue partnership with Microsoft, always updating to the latest
version of the software
Who
IT Coordinator
When
07/2012
How Much
R$11.200,00
S008
What
Academic Reports
Where
All School
Why
Report Cards, Transcripts, Attendance Reports, Class Report are core
reports that the school must deliver for students and parents. All this data
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are inside the School Management System (Powerchool) and should be
delivered through those reports.
How
Developing Reports with the help of Pearson.
Who
IT Coordinator
When
07/2012
How Much
R$20.000,00
S009
1.8.
TECHNOLOGY PLAN
The Technology Plan addresses issues relating to equipment and devices that will
support the systems defined in the Systems Plan and the targets established in the Information
Plan. The 5W2H tool will be used for each plan.
What
Improve quality of computers
Where
I.T Lab
Why
Keep computers with ideal requirements to run actual softwares
How
Install new Dell Optiplex computers
Who
IT Coordinator
When
10/01/2011
How Much
R$60.000,00
T001
What
Improve quality of computers
Where
Classroom
Why
The current computers in the classrooms are old and do not have required
capacity to run current software
How
Relocating computers from the lab and performing hardware upgrade
Who
I.T Coordinator
When
25/01/2011
How Much
R$5.000,00
T002
What
Improve quality of offered services
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Where
All School
Why
The current application server has reached its maximum processing
capacity. Applications are starting to have performance problems and low
efficiency. Moreover, the authentication server needs to be replicated on
this new server, because if a problem arises in the authentication server,
the backup automatically takes over and users will continue to be able to
access the network.
How
Approval and acquisition of new application server with following
features:
• Memory Capacity: 8 Gigabyte;
• Fault Tolerance Technology;
• Backup Device capable of performing automatic backup and
restore;
• Windows 2008 and SQL Server database
Who
IT Coordinator
When
25/02/2011
How Much
R$ 20.000,00
T003
What
Improve quality of offered services
Where
Server Room
Why
The current servers are shutting down after just 10 minutes without
power. The UPS today are low-capacity causing sudden shutdowns of
servers and possible loss of data or damage to equipment. It´s needed to
increase the availability of services.
How
Acquisition of three new 3 KVA UPS and install in the Server Room,
distributing the load among the servers.
Who
IT Coordinator
When
25/08/2011
How Much
R$ 9.000,00
T004
What
Improve quality of offered services
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Where
All School
Why
The current data server has reached its maximum storage capacity.
Constantly the server crashes due to lack of physical space on the hard
disk. Furthermore, the data server and application server are in the same
machine, they must be separated, for serve different purposes.
How
Approval and acquisition of a new data server with the characteristics:
• Memory capacity: 8 Gigabyte;
• Fault Tolerance Technology;
• Storage capacity: One Terabyte
• Backup device capable of performing automatic backup and restore;
Who
IT Coordinator
When
25/07/2011
How Much
R$ 9.000,00
T005
What
Improving learning through new technologies
Where
All Classroom
Why
Increase student engagement in the classroom, motivating and promoting
enthusiasm for learning. Through new technologies the teacher can be
more efficient and increases productivity.
How
• Installation of Interactive Projectors;
• Installation of Document Cameras;
• Installation of sound system.
Who
IT Coordinator
When
01/08/2011, 01/01/2012, 01/07/2013
How Much
R$ 120.000,00
T006
What
Improve the quality of services and resource savings
Where
All School
Why
Each time the school have a power outage the equipment’s that don´t
have UPS connected can be damaged, causing financial losses and data
loss.
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How
• Stabilize the entire power grid of the school acquiring a 100KVA micro
stabilizer controlled
• Or to put UPS equipment in every individual machine
Who
Mario Clemente
When
01/06/2012
How Much
R$ 50.000,00
T007
What
Improve quality of offered services
Where
All School
Why
The Internet provider is a not professional link, in other words, we have
no guarantee of speed or stability. Several times the school has no
Internet access harming the progress of activities that need it. Many
services that the school uses (Intranet, Website, Emails, Research, Follet,
Powerschool) depend on the stability of Internet services.
Hiring of a second ISP, for load balancing and backup.
How
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Dedicated link with at least 4 Mbit/s of speed;
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Ensuring delivery of contracted speed;
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Uptime guaranteed in contract.
Who
IT Coordinator
When
01/07/2011
How Much
R$ 3.000,00 por mês
T008
What
Improve quality of offered services
Where
All School
Why
The school has several wireless devices that need the wireless signal to
access the network. Our Access Points covers a limited area and support a
few concurrent accesses.
How
Acquisition of six new Access Points + controller that supports at
least 200 concurrent users per Access Point.
Who
IT Coordinator
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When
01/03/2011
How Much
R$ 20.000,00
T009
What
Replace all CRT monitors to LCD or LED
Where
All School
Why
LCD / LED consume less energy. Produces less radiation (which causes
health problems, especially eye problems), users be less tired and occupy
less physical space in the workspace.
How
Acquisition of 30 LCD Monitors
Who
IT Coordinator
When
01/12/2011
How Much
R$ 12.000,00
T010
What
Improve quality of communication and reduce cost with telephone
Where
All School
Why
The current phone system is analogic without any cost control, causing
high costs. Since there is no control over phone calls made, users
extrapolate and use much more than they should, often using for
unrelated to school subjects. Furthermore, the PABX station does not
accept any new extensions, resulting in some cases, two or more users to
share the same extension number.
How
Purchase and installation of Digital PABX with software
managing.
Who
IT Coordinator
When
01/10/2011
How Much
R$ 7.000,00
T011
What
Improve services for students
Where
Library
Why
Currently have only three computers in the library available for students
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to do researches and school related work. Constantly students can´t
access those computers because there are only three. The arrangement of
the tables does not make proper use of library space.
How
Redefining the layout of tables, rebuilding cabling structure and
installing 10 new computers.
Who
IT Coordinator, Librarian, Maintenance
When
01/10/2012
How Much
R$ 25.000,00
T012
What
Increasing use of technology in the classroom
Where
Classrooms
Why
Improving the productivity of students increasing their interest with the
use of new technologies that enable greater cooperation and integration in
the classroom
How
Purchase and installation of "Student response system", where each
student has a control in hand and so the teacher asks a question and
students respond through the control and the results show up on time.
http://www.einstruction.com/products/student-response-systems
http://www.mimio.dymo.com/en-US/Products/MimioVoteAssessment-System.aspx
http://smarttech.com/us/
Who
I.T Coordinator
When
01/10/2012
How Much
??
T013
1.9.
PLANO DE ORGANIZAÇÃO E RECURSOS HUMANOS
1.10.
PLANO DE CAPACITAÇÃO
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Os Planos de Tecnologia de Informação não teriam sucesso sem um consistente
programa de capacitação dos funcionários e professores envolvidos com a nova tecnologia.
Dessa forma, seguem alguns pontos cruciais levando em conta a disponibilidade e cultura da
escola:
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Será realizada uma enquete para saber em qual área os usuários necessitam de
mais atenção.
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Serão realizados dois encontros mensais de 50 minutos para aperfeiçoamento
tecnológico.
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Os encontros serão coordenados pelo coordenador de tecnologia e terá o apoio
dos usuários mais experientes em cada assunto.
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Os programas de treinamento em novos sistemas serão realizados sempre
levando em consideração a data em que o novo sistema irá entrar em produção,
visto que o término do curso e a aplicação prática dos conhecimentos
adquiridos devem ter o mínimo de espaço de tempo para que os usuários não
esqueçam.
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Será criado um portal Colaborativo onde serão inseridos diversos artigos, dicas,
políticas e manuais referentes a diversos assuntos relacionados com o uso de
tecnologia em geral e em ambiente escolar.
1.11.
PLANO DE REVISÃO
1.11.1. SEMINÁRIO DE APRESENTAÇÃO DO PLANO
Assim que o PDTI estiver terminado, serão convocados todos interessados para
difundir as propostas tecnológicas, facilitando o comprometimento dos diversos setores da
empresa para o Planejamento Estratégico de Tecnologia de Informação.
1.11.2. SEMINÁRIOS DE APRESENTAÇÃO DOS RESULTADOS PARCIAIS
Sempre que houver o término de uma etapa do PDTI deverá ser apresentado aos
principais interessados, tendo como objetivo a compatibilização dos interesses dos usuários
com o andamento do plano.
1.11.3. REUNIÕES DE ACOMPANHAMENTO
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Em intervalos de 6 em 6 meses serão feitas as prestações de contas com o Board e a
diretoria. O objetivo é mostrar o andamento dos planos junto com a prestação de contas.
1.11.4. REUNIÃO ANUAL DE REVISÃO
Contará com a participação de todos os envolvidos no planejamento original e os
usuários que já foram beneficiados com os resultados gerados. Esta reunião deve ter
competência e autoridade para redefinir prioridades e alterar rumos, de acordo com a nova
realidade mercadológica da escola.
1.12.
CRONOGRAMA
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Atividades
2011/1
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S004
Compra de Software para
gerência da área Acadêmica
(powerschool).
Revisar processos e otimizar uso
ERP TOTVS
Integrar área educacional com a
área do apoio administrativo
AASSA Virtual School Project
S005
Atualização da Intranet
S001
S002
S003
S006
S007
T003
T004
Aquisição dos novos No Breaks
T005
Aquisição do servidor de Dados
T006
Instalação Projetores Interativos
T001
T002
T006
T007
T008
T009
T010
T011
T012
T013
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10
2011/2
11
12
1
2
3
4
2012/1
5
6
7
8
9
10
2012/2
11
12
Atualização das Políticas de
Segurança (AUP)
Aquisição do Software Naviance
Atualização dos Sistemas
Operacioanais
Aquisição de 30 computadores
Dell Optiplex
Realocação e upgrade dos
computadores existentes
Aquisição de servidor Aplicação
S008
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Instalação Cameras de
Documentos
Estabilização rede elétrica
Contratação segundo link de
Internet
Expandir rede Wireless
Troca dos monitores CRT para
LCD/LED
Instalação de Central Telefônica
Digital
Instalação novo laboratório
Biblioteca
Aquisição e instalação de
“Student response system”,
Tabela 23 – Cronograma de atividades do PDTI
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2
3
4
2013/1
5
6
7
8
9
10
2013/2
11
12
1
2
3
4
5
6
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