YEAR XII • N. 115
Apr/May/Jun 2013
THE HIGHEST
TELESCOPIC
BOOM IN THE
WORLD
TFD LANDED SOLUTIONS IN PORTONOVE PORT TERMINAL
AERIAL WORK PLATFORMS
THE HIGHEST OF THE WORLD MARKET
During Bauma 2013, Genie presented the highest telescopic boom of
the world, SX-180, which has vertical range of 54.9 meters
B
reaking through all industry
records at 54.9m (180 ft), the
revolutionary new Genie ® SX180 self-propelled telescopic boom
lift was introduced today at the bauma
2013 tradeshow in Munich, Germany.
The largest of its kind in the market, the
boom lift is suited for applications in
the oil and gas industries, commercial
construction, industrial construction
and maintenance, and general maintenance. The SX-180 may be seen publicly for the first time by visiting stand
F7 – 710/711.
The Genie SX-180 is designed to be
productive, reliable and easy to transport. “Customers are always looking
for new and innovative ways to carry
out their work more efficiently and
more effectively. In concert with customer input, our engineers have been
able to reach new heights for this next
GENIE SX-180: IDEAL
PLATFORM FOR THE
HARDEST ACCESS
02
generation of Genie telescopic boom
lifts,” said Scott Krieger, Senior Product Manager, Booms and Telehandlers,
Terex Aerial Work Platforms (AWP). “We
have pushed the limits of innovation in
the aerial industry by successfully producing results beyond expectations.”
The Genie SX-180 is built to safely
and quickly lift operators higher than
any previously offered self-propelled
boom lift. With a 54.9 meter (180 ft)
vertical reach and 24.4 meter (80 ft)
horizontal reach, the Genie SX-180
provides a working envelope ideal for
the most extreme access jobs. The
2.44m (8 ft) by 0.91 m (3 ft) platform
has an unrestricted capacity of 340 kg
(750 lb). The 3.05 m (10 ft), 180 degree, rotating jib positions workers and
gear exactly where they are needed.
The machine is designed to be driven
at full height. Travel speeds vary based
on boom position and range from 4.02
km/h (2.5 mph) with the boom in the
stowed position, 0.65 km/h (0.4 mph)
below 38.1 m (125 ft) and 0.17 km/hr
(0.1 mph) above 38.1 m (125 ft).
The newly designed X-chassis extends and retracts to provide both stability on the job and a narrow profile
for transport. The boom lift’s stowed
dimensions are 3.05m (10 ft) in height
and 2.5 m (8 ft 2 in) wide. With a stowed
length of 12.98 m (42 ft 7 in), the 24,494
kg (54,000 lbs) machine requires no
over width or over height permits allowing it to be easily transported on
a truck. “This X-chassis design is also
used on our new Genie® ZX™-135 articulating boom introduced earlier this
year,” said Krieger. “This allows our big
booms to share many design features
providing parts and operating commonality.”
The Genie SX-180 is designed with
reliability and serviceability in mind.
There is easy access to important sys-
GENIE TAKING YOU
HIGHER AT BAUMA
tems and components, robust hose
and harness routings and access to
slew bearing bolts from topside. The
rotating jib offers a robust slew bearing
and worm drive arrangement.
New platform controls consist of
toggle switches and fully proportional
jib and boom controls. The ground
controls offer an updated function
diagram layout and tactile membrane
switches. Customers may choose from
either a Deutz or Perkins engine. A
50 gallon fuel tank for longer run time
and a 7.5 KW generator are standard
equipment.
Worldwide availability will begin in
the second half of 2013. ■
Two Electric Scissor Lifts showed
that Genie is further elevating the
standard technological market
G
enie® branded products, manufactured by Terex AWP, will be
“taking you higher” at this year’s
Bauma show by enabling customers to
reach new heights.
The display will introduce several new
products and feature a special service
corner highlighting how Terex AWP adds
value to customers by providing new after
sales service solutions, updated website
services, and new training, parts and financing solutions.
For zero-emissions operation, Terex
AWP will also exhibit two new electric
scissors, the Genie ® GS™-4047 and
GS™-3369DC.
The GS™-3369 DC Genie ® electric
Scissor Lift with 12 m working height, will
be on display. It is equipped as standard
with the patented full-time oscillating axle
that automatically adjusts the axle position to match the ground conditions, regardless of the scissor’s elevation, as well
as with the optional automatic leveling hydraulic outriggers.
Designed to meet the needs of indoor
and outdoor construction jobs, this new
GS™-69 DC series is bringing rough terrain ability and full height driving capability to the electric drive scissor market. The
innovative approach sees the adoption of
its highly-efficient and zero emission AC
drive system to rough terrain scissor lifts
thanks to the patented full-time oscillating
axle.
From the current range, the long awaited and recently released, new generation
European GS™-4047 compact electric
slab scissor lift with 14 m working height
will be exhibited. Manufactured at the
Terex facility in Coventry, UK, the Genie ®
GS™-4047 allows the operator to reach
a height of almost 14 m (45 ft) in under
70 seconds, provides a comfortable platform with a 91 cm extension deck, and
can reposition the vehicle at its full working height. ■
03
TEREX UTILITIES
TRAINING AT FURNAS
Terex performs at Marimbondo Hidroeletric Plant, another action training
to help their customers get the best from your equipment
T
erex sponsored theoretical
and hands-on training on the
230 kV to 500 kV mobile switch at the Furnas electric power utility. Held at the Marimbondo Hydroelectric Plant in Fronteira/MG - on the
border between the states of Minas
Gerais and São Paulo - the event
was attended by about 30 people,
including engineers, technicians,
electricians and supervisors.
The mobile switch is a long distance control device for connecting
and disconnecting capacitor voltage
transformers (CVTs) and lightning
rods (LRs) on bus bars and energized transmission line terminals of
230kV to 500kV substations. Used
with live wire technology, mobile
switches make it possible to maintain or replace equipment without
disconnecting circuits.
The theoretical training covered
the project stages and the partnerships established, as well as the
awards received by this product at
04
national and international conferences.
The hands-on training covered all the
steps involved in installation, with full
explanations and comments on every
step. The attendees were able to operate the switch and have their questions
answered.
The Terex team members in charge
of the training were Wagner Diniz, Engineering Supervisor; Bruno Monteiro
Costa, Project Designer; João Donizetti do Prado, Training Consultant;
and Carlos Alberto Garcia Junior, Laboratory Technician. ■
DISCONNECTOR
MOBILE: THEORETICAL
AND PRACTICAL
TRAINING
TEREX RUNS TESTS
To meet NBR standard 16092/2012 of the Ministry of Labor, Terex offers testing and
inspections to help its clients maintain the safety of their aerial buckets
U
nder Ordinance 293, the Ministry of Labor and Employment has imposed a new
standard on the Brazilian market. The
NBR standard 16092/2012, replacing
NBR 14631/2000, cited in addendum
XII of NR-12, has established the requirement and obligation to carry out
periodic and occasional inspections
and tests for equipment used for elevating people, especially aerial buckets designed for working at height.
The purpose of the new legislation is
to standardize the operational procedures involving this type of equipment
to better ensure the safety of operators.
Each bucket must be subjected to
a battery of inspections and tests at
least once every twelve months. Inspections must be conducted every
48 months to monitor noise levels. In
both cases, properly prepared, dated
and signed files of these inspections
must be maintained either electroni-
SET UP
YOUR
SKYRITZ
Terex has launched the
Terex® Skyritz aerial bucket
configurator, which makes
it possible to configure
equipment to match individual
technical specifications
A
erial bucket customers now
have an important new product
selection tool with the launch
of the Skyritz hotsite (www.terexritz.
cally or in hard copy for at
least five years.
“This regulation brings
Brazil up to the level of international markets that already guarantee the highest level of worker safety,
and we at Terex, with our
decades of experience
in manufacturing aerial
buckets, can offer a genuine testing and inspection
‘package’ fully covering all
the legal requirements,”
says Gilvan Nogueira Fonte Boa, Terex Business
Manager at Betim, Minas
Gerais.
With its full-service operational
structure, Terex is capable of carrying
out all the inspections required under
NBR 16092 at its clients’ premises.
These inspections will be carried out
by technical specialists using the latest equipment and software. ■
com/skyritz). The new tool, developed by Terex, lets users configure the
aerial bucket to match their specific
needs, and operate more effectively
in different situations, such as maintenance on energized and deenergized
lines and public lighting, among other
operations. Users can also choose the
cabinets and accessories to match the
trucks they use for installation.
“With this new resource, our objective is to make it easy for customers to configure a Terex Skyritz aerial
bucket to meet their technical specifications for each individual activity, with
or without chassis, and with shorter
delivery times,” says Gilvan Nogueira
Fonte Boa, Terex Business Manager at
Betim, Minas Gerais.
Terex Skyritz aerial buckets are
equipped with single-person buckets
and fully hydraulic articulated booms
MEETING THE
REQUIREMENTS OF
NR-12: ISSUANCE OF
REPORTS FACILITATE
THE OPERATIONS OF THE
CUSTOMER
for continuous rotation. They are
recommended for maintenance work
on aerial energized power distribution
lines. They are designed, manufactured and tested in compliance with
ANSI and NBR standards to meet the
requirements of the NR-12 norm of the
Ministry of Labor and Employment.
Terex will expand the operational
scope of this configurator, by extending it to other lines of aerial buckets
and to digger derricks, designed for
the construction and maintenance of
power distribution networks. ■
05
TEREX UTILITIES
TEREX LATIN AMERICA
NEWSLETTER
YEAR XII • N. 115
Apr/May/Jun 2013
TEREX LA NEWS is a newsletter
published by Terex Latin America,
with an edition of 600 copies for free
distribution..
MARKETING
DEPARTMENT:
Avenida Tamboré, 290
ZIP Code: 06460-000
Tamboré - Barueri
São Paulo - Brasil
Phone: +55 11 4082 5600
Fax: +55 11 4082 5630
DDG: 0800 602 5600
EDITOR:
Daniela Lemes,
Marketing Manager
([email protected])
Bruno Picini
Marketing Analyst
([email protected]
GRAPHIC PROJECT,
DIAGRAMMING
AND TEXT EDITION:
Compass Comunicação
R. Tibagi, 294 - Conj. 1702
ZIP Code: 80060-110
Curitiba - PR - Brasil
Phone/Fax: +55 41 3015 1777
[email protected]
REPORTER
IN CHARGE:
Jorge Javorski
Professional Reporter,
member of FENAJ-PR
Registry n. 1,103
The articles herein
may be reproduced,
provided the source is quoted.
Terex Latin America
0800 602 5600
www.terex.com.br
© Terex Corporation 2011. Terex is a registered trademark of Terex Corporation in the
United States of America and many other
countries.
MEETING AT COPEL
Terex strengthens its important partnership with Copel,
presenting its product portfolio and participating in
discussion of the electricity sector
D
uring the Transmission Line
Maintenance Meeting, held
by Copel - Companhia Paranaense de Eletricidade [Paranaense
Electric Company] - in Curitiba, Paraná on the 10th and 11th of April, Terex presented its latest maintenance
technologies for energized systems.
Jacob Thomas, President of Terex
Latin America, was at the meeting
and described the company’s service structure and action plan for Latin
America.
Célio Gonçalves, Business Director
for Terex Utilities, took the opportunity to present new Terex® products,
highlighting the high capacity aerial
buckets for work with extra-high voltages and explaining their characteristics and applications. The event also
provided an opportunity for important
discussions on current issues pertaining to the electricity sector, such
as the service life of hardware and
in-sourcing and mechanizing work on
energized lines.
Much more than just presenting the
vast portfolio of products that Terex
has to offer, this meeting highlighted
the excellent relationship between
Copel and Terex. ■
JACOB THOMAS,
PRESIDENT OF TEREX
LATIN AMERICA
PARTS AND SERVICE
NEWS AROUND
TEREX LA
TRAINING
OPPORTUNITIES
Terex Latin America hires new Services
Manager for the AWP business segment
T
W
ith the deployment of new operational processes and to meet the increasing needs
of our customers, Terex Latin America
has hired Sérgio Yassui as Services manager for the
AWP segment in Latin America. Yassui and his team
will focus to improve
customer
responsiveness in the areas
of Customer Service,
Fieldwork Support,
Quality Assurance
and Technical Training areas.
With Sérgio Yassui,
Terex
Latin
America will have
a dedicated team
focused on AWP
customers and their
business
needs,
which will help increase
response
time to service requests. Yassui will
also deploy Service
Accounts and regional structures, working in line with
the Business Managers. In addition, by working directly with US team members in Redmond, Washington, he will standardize and align the processes with
Genie’s services area.
Sérgio Yassui majored in Mechanical Engineering
at Faculdade de Engenharia Industrial and has more
than 20 years of experience in the areas of Applications Engineering, Quality & Post-Sales in Services
and Parts. He has worked in the automotive and industrial segments for companies like Delphi Lucas,
Nissan and International Trucks (Navistar), both in
managing dealers and interacting with major customers and fleets. ■
he Terex Training Center continues to offer
comprehensive training specifically focused
on the Genie® product line. In the first quarter
of 2013, 27 companies from Peru, Chile, Argentina
and Brazil attended seven different kinds of training.
A total of 112 participants attended technical training
and 20 participants attended the S100 business training. There are more professional improvement opportunities yet to come. Check our training schedule
for July, August and September below. ■
SCHEDULE
EQUIPMENT
01-05 July
Perkins Engines
15-16 July
TTT (Train the Trainer)
18-19 July
WEB GPI
12-16 August
Big Boom Lifts (over 60 feet)
15-16 August
S-100 (commercial)
2-6 September
Basics (electric and hydraulic)
12-13 September
TTT (Train the Trainer)
23-27 September
Scissor Lifts (GS™ models)
07
CRANES
STRENGTH IN THE AMAZON REGION
Landfill of the
new Terex
Crane AC 5002 acquired by
ENTEC shows all
the strength that
the company is
putting to their
customers
E
NTEC recently acquired a new
Terex® AC 500-2 all terrain
crane to expand their heavy lifting capabilities. But before the new
crane could be put to work, its new
owner had to unload it from a cargo ship in a precise tandem lift that
showcased the full range of capabilities that ENTEC puts within the reach
of its clients
With 35 years of experience in the
market, Manaus-based ENTEC specializes in heavy-load transportation
and equipment leasing throughout the
Amazon region. With its vast range of
top-level services offered to numerous clients throughout the Amazon
region, the company is constantly
making new investments, especially
in the expansion and improvement of
its equipment fleet. ENTEC received
its latest acquisition at the beginning
08
of May - a new, fully-loaded, 500-ton
Terex AC 500-2 all terrain crane.
The crane, which was transported by ship directly from the port of
Antwerp to Manaus, was purchased
to work on new cargo transport projects that ENTEC is undertaking for
Petrobras. It will be used in support
operations for the construction of new
thermal power plants in the northern
region of the country.
The state-owned port commissioned ENTEC itself to unload the
crane from the ship.. To remove the
96-ton AC-500-2 crane, the weight of
the load needed to be distributed be-
TREX TO ATTEND EXPONOR
WITH TEREX AC
500-2: ENTEC
EXPANDS ITS
STRENGTH IN THE
NORTHERN STATES
tween the two cranes which were positioned together alongside the ship
on the fixed dock.
The work was executed so as not to
remove the telescopic boom in order
to decrease the weight of the load being moved. The operational radius was
11 meters and the work was carried
out successfully, within the specifications of the workload table. The entire
operation was closely monitored by
Reinaldo Longhi, ENTEC’s Business
Director, together with an operations
team especially trained for this type of
work. They were all able to show how
precise and reliable the equipment
was when working together.
The arrival of the Terex AC 500-2 all
terrain crane in Manaus is an example
of how seriously ENTEC is committed to
maintaining its position as the best cargo transporter in the Amazon region. ■
Terex participates with its distributor TREX
one of the most important events in the mining industry
and presents two important news for the customers
T
erex Cranes is pleased to announce that TREX, the authorized
distributors of Terex products in
Chile, will be attending EXPONOR 2013,
to be held at Recinto Ferial y Recreacional AIA in Antofagasta, Chile, from 17 to 23
June, on Stand 1 of the exterior exhibition
area. Highlighting its presence, TREX will
be exhibiting a Terex® RT 780 rough terrain crane, together with a Genie® S-125
telescopic boom lift aerial work platform.
Situated at the heart of Chile’s mining
region, that with an 18 per cent share
of global copper production produces
more copper than anywhere in the world,
EXPONOR is one of the world’s largest
single trade events dedicated
to the mining sector. Counting
more than 1,000 exhibitors
and over 90,000 m² of showground, this year’s event is
expected to bring together up
to 40,000 senior executives,
mining industry operators and
supplier company operators,
among other visitors - from 30
countries. Local market specialists from the TREX team
look forward to the opportunity of meeting customers and
mining industry representatives during this year’s event.
Providing the rugged versatility customers need to
work productively for long
hours in tough conditions, the 73-t (80
US t) RT 780 rough terrain crane combines heavy lifting power with built-in features designed to optimize uptime and
increase return on investment. Powered
by a choice of a 194 kW Tier 4i or 205
kW Tier 3 engine, and featuring a 38.4 m
(126 ft) telescopic main boom providing
a maximum length of 55.8 m (183 ft), the
RT 780 offers a tip height of up to 57.9 m
(190 ft) using extensions. Three steering
modes, six speeds, and a comfortable,
ergonomic operator cab with intuitive
controls provide the environment op-
erators need to reduce fatigue and work
productively and safely over long periods.
The Terex RT 780 is one of the heaviest
lifting cranes among a comprehensive
range of 16 other Terex rough terrain
crane models.
Providing industry-leading outreach
and maneuverability with the ability to lift
loads up to 227 kg (500 lb), the S™-125
combines a maximum horizontal reach of
24.38 m (80 ft) with a working height of
up to 40.15 m (131 ft 2 in). Particularly well
suited for jobs in rugged out-door conditions, four-wheel steer (front, rear, crab
and coordinated steer functions), with
four-wheel drive and a four-wheel brakTEREX RT 180:
VERSATILITY,
STRENGTH AND
GREAT LIFTING
POWER
ing system offer excellent maneuverability. Equipped with a standard 2.44 m (8
ft) self-leveling platform, its 360° hydraulic, rotating turntable swings full circle for
quick and flexible positioning. Fully proportional platform controls include ramp
up/down and an axle extend/retract feature to optimize stability while driving, and
make transport easier. Additional options
include the choice of three quiet, powerful diesel engines and an optional outand-up articulating jib to provide a further 1.52 m (5 ft) of horizontal reach and
height, plus 135˚ of working range. ■
09
MATERIAL HANDLING
HANDLING BRAZIL
OFFSHORE SHOW
Terex Material Handling participates of the Brazil Offshore,
the international exhibition held in Macaé / RJ, for present
the proof explosions equipments
T
erex Material Handling will present its Demag® products and
services on Stand B 05 at Brazil
Offshore, an International Oil & Gas
Industry Exhibition and Conference,
a leading event ofbrazilian market
and the third largest one in the world.
The show will be held from 11th June
to 14th June in Rio de Janeiro.
The exhibit will focus on actions
operators should take across mature
offshore fields, in order to maintain
the production levels required, as
per the proper SMS Policy (Safety,
Environment and Health) standards.
Terex Material Handling will highlight
its explosion-proof equipment as a
key offering to satisfy the needs of
the industry. The MHE Demag explosion-proof equipment has been
designed to provide the proper
protection upon usage of specific
features, thus meeting international
requirements. Hoists and winches
with wire cables provide reliable,
safe and flexible operations. In addition, they offer two levels of precision positioning speeds, a brake
system and continuous temperature
monitoring, besides the automatic
10
shut-off to ensure lifting and lowering movements within their limit
stroke. They offer total explosionproof protection.
The basic element for the design
of explosion proof crane systems is
the Demag FDM footmounted hoist,
which is employed in the four sizes 3,
5, 10 and 20 – derived from the DRrange. Thanks to its modular design
and the existing coupling solution
from the company’s construction kit
system, the rope hoist can be supplied with a universal interface for
ATEX-compliant brakes and motors.
The compact design makes the hoist
suitable as a universal lifting appliance. This is also reflected in the
platform strategy. Two hoist speeds
facilitate
both rapid handling as well as
reliable and sensitive positioning. The heavy-duty
brake system also contributes towards the high
safety standard as do the
continuous
temperature
monitoring and the standard limit switches for the
highest and lowest hook
positions.
The company also offers
travel drives controlled by
frequency inverters up to 4
kW. The certification covers this control arrangement as well as the brake
resistors mounted inside the electrical enclosure. Programmable inverter ramps provide for smooth acceleration and deceleration.
Brazil Offshore — Oil & Gas Industry Exhibition and Conference Date:
From June 11 to June 14, 2013 Location: Macaé Centro - Macaé/RJ.
Booth: B 05 ■
GRADUATION
PARTY
DEMAG GRADUATES:
PERSONAL CONQUEST
BOOSTS TEREX VALUES
Education program conducted by Terex Material
Handling, in partnership with the Bradesco Foundation,
celebrates first graduating class
“T
o help improve the lives of
people around the world”.
This is Terex Corporation’s
purpose and it is widely publicized
wherever it operates around the
world. On April 30, Latin America
was the scene of a major milestone
in demonstrating this purpose. On
that day in Cotia, São Paulo state
at the Terex Material Handling main
office, a graduation ceremony was
held for the first group of team members in the adult secondary education program.
This education program, held
in partnership with the Bradesco
Foundation, began in 2006. From
Monday through Friday after business hours, teacher Claudia Cassi-
no taught classes ranging from literacy to the standard secondary
education curriculum. The program
participants dedicated two hours of
their time daily for two years to complete their studies, learn more and
acquire the diploma that testified
to their personal and professional
achievement.
The program participants were
Alberto Francischinelli Jr., Jordair
Ferreira, Juraci Souza Oliveira, Jurandir de Jesus, Nelson Pires da
Silva, Nilson Alves Capucho, Pedro
Ferreira da Silva, Gilberto Aparecido
Pacheco, João Carlos Barbosa Souza, Leandro Rocha e Silva, Michael
Apacite Carriel and Sergio Vieira da
Silva.
Terex congratulates all those involved in this project; they have
demonstrated that, along with a
high level of determination and competence, they incorporate many of
the company’s essential values that
guide the way in which we conduct
our business. These values are: Integrity, Respect, Improvement, Servant Leadership, Courage and Citizenship. ■
11
PORT SOLUTIONS
SUCCESSFUL OPERATIONS
TFD provides port
solutions for Portonave,
one of the most modern
and best-equipped
terminals in southern
Brazil
12
TFD - Terminal Full Dealer, is a distributor of Terex® port equipment
and has been carving out an important share of the market by providing
complete support to clients anywhere
in Brazil. One of TFD’s main clients is
Portonave, the port terminal at Navegantes, Santa Catarina, recognized
as one of the most modern and competitive in the country. With constant
investments in infrastructure, the terminal installed three new ship to shore
container cranes in April, along with five
new rubber-tired gantry (RTG) cranes
that went into operation as part of its
current equipment fleet. With the new
units, the Portonave terminal is now
the best-equipped in Santa Catarina.
The Terex ship to shore cranes purchased by Portonave are designed to
handle Post Panamax ships and can
hoist 75 tons. With these units, the
terminal has the capacity to handle
ships with 48-meter beams (19 rows
of containers). The new units were
loaded onto a special ship at the Terex
factory’s private pier in Xiamen, southwest China, and completed a 45-day
sea voyage to reach Navegantes. The
loading operation took ten days, the
TEREX PORT
SOLUTIONS: ARRIVAL
IN MARINERS
SPECIALLY
CHARTERED SHIP
technical requirements. With a bold
design, these solutions achieve high
rates of productivity and meet strict
market requirements, providing excellent availability, reliability and safety.
Terex had already provided the
same set of units to Portonave in 2008,
and this new shipment confirms client
satisfaction regarding the quality of the
products and support services provided to the Brazilian market. “At TFD,
we have the regular support of Terex
Latin America, and we have shown in
this operation that we have a united,
young and aggressive team. These
are essential qualities for ensuring the
success of a brand as bold as Terex,”
says Renato Macedo, TFD Director.
With these new units, Portonave has
a total of six ship to shore container
cranes, the main equipment used for
loading and unloading ships, as well
as 18 RTG cranes, used to move containers around in the storage area. ■
same time required to unload the units
at the Portonave dock.
The unloading operation, fully coordinated by TFD, required the involvement of 60 technicians operating five
cranes, as well as Terex team members and TFD staff. As with any heavy
lifting loading and unloading operation
(in this case involving over 1,200 tons
of iron), assistance by highly-qualified
professionals was essential.
The Terex ship to shore cranes and
RTG cranes are tailor-made units designed to fit the needs of each customer, and they comply with established
13
MATERIAL PROCESSING
ON-LINE TOOLS FOR DISTRIBUTORS
A Powerscreen investe
em novas tecnologias
online para melhorar o
atendimento e diminuir o
tempo de resposta aos
seus distribuidores em
todo o mundo
SERVICES AVAILABLE
FROM POWERSCREEN’S
DISTRIBUTOR PORTAL
■
■
■
■
■
■
■
■
■
■
14
Technical specifications
Operations guides
Parts catalogs
Equipment Catalogs
Equipments Pictures
Videos
Hydraulic schematics
Electrical diagrams
Service Bulletins
Software updates
P
owerscreen invests in on-line
technologies to improve customer service and reduce response time for distributors worldwide
The Powerscreen Distributor Portal is available on-line. This website
contains Powerscreen’s most important resources for distributors to
quickly and easily find the information
they need. With the tool, new documents and files will be updated on a
regular basis. To access the portal,
you can contact the Marketing Department and request a user guide
and your company’s login name and
password.
Through the new tool, users can
access the latest Operations Manuals and Parts Illustrated Catalogs. In
addition, customers who want updated versions for their equipments’
manuals should send an e-mail request to [email protected],
providing the respective equipment’s
serial number.
The Powerscreen portal also offers a distributor tool application for
mobile devices. Powerscreen has designed this application based on cus-
tomers’ replies to a recent Customer
Satisfaction Research. Developed
and launched for the Apple® iPad,
the application can be downloaded from the Apple App Store. Just
search for Powerscreen in the search
box. It contains all of the most useful documents, pictures and videos
available, provided in user-friendly
formats. This is an excellent tool for
sales and resellers teams, allowing
them to quickly get the information
they need and share documents with
their clients, when needed. The application stores all documents to your
iPad device, which simplifies access
to them. Every time you open the application while connected to a Wi-Fi
network, the application checks for
updated or new content, thus assuring your application is always up-todate.
Powerscreen has also developed
a new Help-Desk tool, which can
be accessed from a link within the
Distributor Portal. This facilitates
sending questions on screening and
crushing equipment and applications
to the Help-Desk system. The new
system also enables a more effective
communication on updates and it will
be able to monitor our response time
to customers’ requests. All updates
and information regarding one question will be compiled into the same
area, thus enabling you to view all
your previous requests and open
orders. The new Help-Desk system
provides Powerscreen with a powerful tool to help solve any problems 24
hours a day. ■
NEW HELP-DESK SYSTEM:
TROUBLESHOOTING
24 HOURS A DAYS
15
TEREX LATIN AMERICA
FOLLOW US ON TWITTER
Users of the social network
Twitter can now monitor
real-time News, share
information about Terex and
its products
@terexla
Aerial Platform
Cranes
W
ant information or have a
question about our products
and services in Latin America? Then follow and interact with us
on Twitter to get the latest information
about Terex products, services and
events.
To follow Terex Latin America on
Twitter, users with existing accounts
only have to search for @TerexLA or
type the address www.twitter.com/
TerexLA in your internet browser. For
those who don’t have an account, setting one up is simple. Just go to www.
twitter.com/signup and follow the instructions.
For a company like Terex, with a vast
array of products and solutions for various industries and types of business,
Twitter is a great opportunity to post
an enormous variety of information related to the Latin American market in
real time. Stay in touch and follow our
“tweets”. ■
Port Solutions
Material Processing
Material Handling
For more information about
financial products and Terex Financial
Services ™, contact via email::
[email protected]
Aerials and Utilities