Roger Nem, ZCE, ICS
Globe IS/IT Services - Senior B2C Specialist at Nestlé
[email protected]
Summary
People/results driven profile, team player, multidisciplinary approach and aligned with the business/operational
strategies facing global markets. A proven problem solver and awarded Engineer with great knowledge and
strong experience with Project Management, ITIL, Continuous improvement methodologies and Root Cause
analysis and elimination. Skilled communicator, persuasive and adaptable. Self motivated with great energy,
initiative and focus. Alert and interested in the needs and options of others. Capable of listening and identity
issues or defective areas and take creative solutions. Fluent English with international experiences.
Specialties
19 years of professional experience coordinating and managing multidisciplinary teams and IT projects (ERP,
CRM, E-Commerce, B2B, B2C, B2E) around the Globe. Extensive knowledge in programming languages
(PHP, .Net, ASP, Sharepoint, Java, Actionscript, JavaScript, XML, Delphi, Visual Basic, HTML 5), Database
Administration (MySQL, Postgres, SQL Server, Oracle, Firebird, Interbase, DB2) and System Administration
(Windows Servers, Linux). Knowledge of systems and projects based on open software.
Certifications
Virtualization
Intel, IDG ComputerWorld & Nextgeneration
IT Change & Release Coordinator
Nestlé GLOBE
Zend Certified Engineer (ZCE) - ZEND019559
Zend | The PHP Company License Registration ID 247615134 | Candidate ID: ZEND019559
Code of Business Conduct & Ethics
Wipro Technologies
SQL Server 2008 ICS Advanced
Impacta Tecnologia License Candidate ID: 2300/2011 | # 896030 - 58440
SQL Server 2008 ICS Essentials
Impacta Tecnologia License Candidate ID: 2277/2010 | # 896030 - 56983
Windows 7
Impacta Tecnologia
Logic Programming
Impacta Tecnologia License # 896030 - 56869
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Proficiency in Business English (BULATS CEF/ALTE Level: C1/4)
University of Cambridge License Candidate #: 210906GB21096NEMR599
E-Business
Intel, IDG ComputerWorld & Nextgeneration
Business Intelligence
Intel, IDG ComputerWorld & Nextgeneration
Business Value
Intel, IDG ComputerWorld & Nextgeneration
Business English Teacher
CNA English Center
Exchange Student Certificate
ASPECT FOUNDATION
Experience
Globe IS/IT Services - Senior B2C Specialist at Nestlé S.A.
January 2011 - Present (2 years 1 month)
Senior B2C Specialist offering Global support to Nestlé´s markets and teams (AMS, EMEA and APAC) via
FTS mode, on various technologies specially PHP, .NET, MOSS / SQL Server and various solutions.
Responsabilities
• Senior B2C Specialist
- System Administrator
- Support to Windows technologies (.net – IIS 6 and 7.5, asp & aspx, Sharepoint, SQL Server)
- Support to Open Source technologies: PHP and MySQL
- Windows Server 2003, 2008 and 2008 R2 Maintenance
- CaaS – Computing as a Service
• Project Manager
• Project Coordinator
• PHP/Drupal/Facebook - AMS SPoC | LAMP Administrator
• AMS LAMP SME (Subject Matter Expert)
• Business Partner Coordinator
• Brazil, Canada and LATAM Single point of contact
• AMS MOSS Single point of contact for www.nestle.com
• AMS Dispatcher
• Support to the Offshore team (Wipro)
4 recommendations available upon request
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IT / ICS Certified - Senior System Analyst at Sollustech
April 2010 - November 2010 (8 months)
Responsibilities:
• Coordination and control of support requests, created by end users and São Paulo, Rio de Janeiro and
Mexico representatives through Service Desk
• Responsibility for the project and development of new versions of the softwares
• Coordination and execution of projects (Team of 10 people from different areas)
• Data modeling of projects (DBA/DA)
• General programming (clients, company)
5 recommendations available upon request
IT Coordinator at PMK Involvement Marketing
January 2009 - April 2010 (1 year 4 months)
Responsibilities:
• Expansion, improvement and implementation of the company´s and international clients’ B2C systems to
converge donations. Clients were based in Italy, Spain, Poland, Germany and France.
• Analysis of data with Adwords and Analytics integrated in the system
• Coordination and execution of projects (Team of 20 people from different areas)
• Data modeling of projects (DBA/DA)
• General programming (clients)
2 recommendations available upon request
IT Project Manager at Agencia Web Inteligência Criativa
2008 - 2010 (2 years)
1 recommendation available upon request
IT Project Manager at Uninove
2008 - 2009 (1 year)
Responsibility for architecting and implementing one of the largest Brazil University Portals using SharePoint
2007, coordinating multiple teams throughout the project.
IT Senior System Analyst at Caffè Digital
January 2007 - December 2008 (2 years)
Responsibilities:
• Coordination of international teams based in the U.S., Europe and Asia
• Management of B2C and B2B projects working with credit card companies and implementing solutions to
provide the best option to meet the client´s needs and expectations
• Support of solutions, working directly with national and international clients
• Negotiation of contracts and deadlines for national and international projects
• Development of all of the company´s internal systems
• Data modeling of projects (DBA/DA)
• General programming (clients, company)
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Highlights:
- The company gained over 82 clients after implementing and selling the systems I developed (CRM, ERP,
E-commerce B2B, B2C, among others).
- I led the team and the sales strategy to negotiate and close the company´s largest contract with the largest
Latin America hardware supplier.
1 recommendation available upon request
IT Project Manager / Engineer Programmer at 10 Clic Comunicação
June 2005 - December 2006 (1 year 7 months)
Responsibilities:
• Coordination of teams and B2C projects
• Direct support of national clients
• Negotiation of contracts and deadlines for national projects
• Data modeling of projects (DBA/DA)
• General programming (clients, company)
Highlight: This was the first company in Brazil to offer an e-commerce system where people could buy with
only one click. This functionality was one of several I developed while with the company.
1 recommendation available upon request
IT Senior Programmer Analyst at Fluor Rich Media
November 2004 - April 2005 (6 months)
Responsibilities:
• Project Management
• Coordination with multiple teams
• Creation, coordination and negotiation of local contracts and timelines
• Involved in and supervision of Internet projects focused on B2B and B2C
• Data modeling of projects (DBA/DA)
• General programming (clients, company)
Highlight: I led the team and the sales strategy to negotiate and close the company´s largest contract with
Colgate to develop a solution to promote and sell their new line of products. The first ad generated more than
100,000 registrations in only one day.
IT Chief Programmer at EZHost
February 2003 - April 2004 (1 year 3 months)
Responsibilities:
• Actioning and supervision of Internet projects
• Direct support of American clients
• General programming (clients, company)
Highlight: I negotiated and closed a US$ 1.5 Million per month contract for developing Wal-Mart’s ERP
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software.
Global Account Manager at MCI / UUNET
2000 - 2002 (2 years)
• Responsibility for top Global Accounts with presence in Latam.
• Position reported to the Latin America Global Sales Director and to the Global Account Manager.
Skills & Expertise
Apache
AJAX
ASP.NET
Account Management
Administration
ActionScript
B2C
B2B
Coordination
Customer Relations
CSS
C#
Documentation
Database Administration
Databases
Delphi
E-commerce
ERP
Eclipse
Firebird
Flash
Hosting
HTML
IIS
Interbase
jQuery
Java
JavaScript
Linux
MySQL
.NET
Oracle
PHP
PostgreSQL
Powershell
SharePoint
Subversion
SEO
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Troubleshooting
Visual Studio
Windows Server
Web Development
Web Design
Web Services
XML
XHTML
ITIL
Project Management
Microsoft SQL Server
Languages
English
Spanish
Portuguese
(Native or bilingual proficiency)
(Professional working proficiency)
(Native or bilingual proficiency)
Education
FEI - Faculdade de Engenharia Industrial
Bachelor of Telecomunications Engineer, Electrical and Electronics Engineering, 1998 - 2003
Greenleaf Friends Academy - U.S.A
1995 - 1996
1 recommendation available upon request
Honors and Awards
Certified teacher by CNA;
GPA: 3.98 out of 4.00;
Condecorated with 5 awards in the U.S;
Included in “Who´s Who among American Students”
Interests
technology, programming, entrepreneurship, music, international travel, professional networking
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Roger Nem, ZCE, ICS
Globe IS/IT Services - Senior B2C Specialist at Nestlé
[email protected]
15 people have recommended Roger
"Roger is a dedicated profissional with an amazing capability of understanding the business needs of Clients
and transform this in results. Fully commited with results. I recomend him for any one."
— Willian Valiante, LatAm Sales Head - Retail & Consumer Goods, Wipro Technologies, managed Roger
indirectly at Nestlé Business Services Ltd (Wipro)
"Roger has been a saviour to us and resolving many of the issues we have had in a timely manner. Roger is
always readily available to go above and beyond the call of duty to get an issue fixed. He is very easy to work
with, reliable and very good at what he does. I would recommend Roger to any team as his personality
meshes well with anyone. A great guy to have in your camp."
— Jason Abergel, eBusiness Analyst, Nestle Canada Inc., worked with Roger at Nestlé Business Services
Ltd (Wipro)
"Roger is a guy with a great and deep technical knowledge. He is very focused in delivery the best. He is also
very reliable and responsable. I strong recomend Roger Nem."
— Edvaldo Guimaraes Filho, Analista Senior de Share Point, Logica, worked directly with Roger at Nestlé
Business Services Ltd (Wipro)
"Roger is a professional, enthusiastic, hard-working individual who goes beyond the call of duty to resolve
issues. His analytic, troubleshooting, technical, communication and people skills are all extremely strong and
his perseverance and dedication to the job are exemplary. Roger has had a huge positive impact on our team
in a short time and despite being new to the position/group, has always been able to resolve all issues. Despite
the heavy workload of his team, he always manages to make himself available for critical issues. He has a
"never quit" attitude which has allowed him to resolve problems where others would have escalated or had to
seek assistance. I strongly recommend Roger to anyone seeking a dedicated professional with strong hard and
soft skills and a wonderful attitude."
— Deborah Wright, eBusiness Analyst, Nestle Canada Inc, worked with Roger at Nestlé Business Services
Ltd (Wipro)
"Roger é um grande profissional que possui muita experiencia em analise e desenvolvimento de sistemas."
— Julio Viana, Development Analist, DuoSystem, worked directly with Roger at Sollustech
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"Trabalhei com o Roger na Duosystem, posso afirmar que ele é um excelente profissional, comprometido
com suas obrigações e dedicado, é um rapaz tranqüilo, sabe ensinar com paciência, e tem um excelente
relacionamento com todos."
— Léia Ferreira, Assistente Administrativo financeiro, Duosystem, worked indirectly for Roger at Sollustech
"Profissional, capacitado e pontual quanto a seus deveres e obrigações profissionais, trabalhamos juntos por
um curto período de tempo, numa fase transitória da empresa, e não tem nada que desabone o Roger quando
suas atividades no período que trabalhava conosco."
— Guilherme Messias de Oliveira, Coordenador de TI, SBR IT BUSINESS, managed Roger at Sollustech
"The service provider by Roger was excellent. He has high understanding of the area. All the explanation are
very consistent and the the job was finished on time."
— Ariana Estevão Dias, was Roger's client
"Roger is a highly skilled IT professional and an excellent team player who has greatly lead teams around the
world and who likes to share knowledge with people. He is always trying to find the best alternative and
solution so companies and clients can achieve outstanding results. He is very responsible, compromised and
dedicated.""
— Debora Pacchioni, was Roger's client
"O Róger é um profissional competente e responsável, que domina as necessidades de um projeto que
envolve programação de web e webdesign."
— Guilherme Sardas, was Roger's client
"Ótimo funcionário, cumpre prazos tem um bom relacionamento entre os colegas, organizado e objetivo."
— Eric Fagner Lemes, analista de TI, pmk, worked directly with Roger at PMK Involvement Marketing
"Quando envio um trabalho para o Roger fico tranquilo. Nunca deixou de cumprir o prazo e suas
programações não dão problemas. É um profissional exemplar e espero tê-lo sempre prestando serviços para
minha empresa."
— Harlane Castro, was Roger's client
"Roger era um profissional com enorme conhecimento em TI, sempre estava atualizado com relação as novas
tecnologias. Dificilmente entrega os projetos além dos prazos estipulados. Um ótimo profissional."
— Bruno Totis, motion designer, Pixellabs, worked directly with Roger at Caffè Digital
"Excelente profissional com vasta experiência em desenvolvimento. Recomendo!"
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— Cristiano Martins Alves, Programador Senior, Sistemas Seguros, worked directly with Roger at 10 Clic
Comunicação
"I've had the pleasure of knowing Roger for almost 13 years both personally and professionally. In this time
period I owned a business with Roger and his brother Alan and found the experience of working with them to
be great! He is a hard worker, trustworthy and on top of it extremely bright."
— Andrew Mellos, Vice President, Mellos & Associates, studied with Roger at Greenleaf Friends Academy U.S.A
Contact Roger on LinkedIn
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