GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
AA.14 Template Version 6.0
RESTRICTED
International Roaming Agreement - Individual Annexes
6.0
November 2008
This is a non-binding permanent reference document of the GSM Association.
Security Classification Category:
Restricted - Members
X
Restricted - Associate Members
X
NOTE: The normal security markings for RESTRICTED documents are waived on this document to allow for ease of
duplication. This waiver does not release the control requirements for GSM Association RESTRICTED documents.
Copyright Disclaimer
© GSM Association 2008
The information in this document and the GSM logo are the property of the GSM Association. Access to and distribution of this
document is restricted as specified by guidelines established by the GSM Association.
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
AA.14 Template Version 6.0
RESTRICTED
Annex I.0 Revision Sheet for Individual Annexes
Annex00
Individual Annex Name
Annex no: (Section Name)
Annex
Reference
Revision
Status
(Enter TADIG (YYYY-MM-DD)
Revised
this
Version
Code/s and IOT
represented)
0
Revision Sheet for Individual Annexes
0.1
Changes Since Last Version
1
Agreement Management Principles
1.1
2013-08-15
Yes
Contact Points for Agreement Management
2014-01-31
Yes
1.2
International Roaming Contact List
2014-01-31
Yes
2
Services
2.1
Services Supported
2013-08-15
No
2.2
Services Requested
2013-08-15
No
3
Billing and Accounting
BRACL
3.1
International Roaming Inter Operator Tariffs For Circuit Switched Traffic
Standard
2013-08-15
No
3.1
International Roaming Inter Operator Tariffs For Packet Switched Traffic
Standard
2013-08-15
No
3.1
International Roaming Inter Operator Tariffs For Reciprocating IOT
N/A
No
3.2
Mailing List for TAP and Bulk SMS Data Transfer
2014-01-31
Yes
3.3
Mailing List for Inter PMN Operator Invoice
2014-01-31
Yes
3.4
Application Of Taxes
2014-01-31
Yes
3.5
Payment Information
2014-01-22
Yes
4
Customer Care
4.1
Inter Operator Customer Care Contact
2014-01-31
Yes
4.2
Customer Service Numbers
2013-08-15
No
4.3
Customer Care Contact Numbers
2014-01-22
Yes
4.4
General Customer Care Information
2014-01-22
Yes
5
Technical Aspects
5.1
Contact Points for Handling Test SIM and/or USIM Cards
2014-01-31
Yes
5.2
Security
2009-06-01
No
6
Data Privacy
6.1
National Requirements Impacting Subscribers
2009-01-15
No
7
Fraud Prevention Procedures
7.1
Information on Fraud Prevention Procedures
2014-02-05
Yes
7.2
Information on NRTRDE Procedures
2014-01-31
Yes
8
Billing Annexes
8.1
Billing & Transfer Information
2014-02-05
Yes
9
BID Annexes
Version: 2014-02-07
BRACL
BRACL
BRACL
BRACL
BRACL
BRACL
BRACL
BRACL
Page 2
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
9.1
Billing Identifier (BID) Information (optional)
Version: 2014-02-07
Page 3
AA.14 Template Version 6.0
RESTRICTED
N/A
No
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
AA.14 Template Version 6.0
RESTRICTED
Multiple networks can only be added into this AA.14 where they are in the same country. By entering more than one country into
your AA.14 you are in breach of the GSMA antitrust rules and legislation.
I.0.1 Changes Since Last Version
Annex0.10
Individual
Annex no:
Annex Name
(Section Name)
Changes Effected
0.1
Changes Since Last Version
1.1
Contact Points for Agreement Management (BRACL)
1.2
International Roaming Contact List (BRACL)
2.1
Services Supported (BRACL)
2.2
Services Requested (BRACL)
3.1
General IOT Definition (BRACL)
3.1
International Roaming Inter Operator Tariffs (BRACL)
3.2
Mailing List for TAP and Bulk SMS Data Transfer (BRACL)
3.3
Mailing List for Inter PMN Operator Invoice (BRACL)
3.4
Application Of Taxes (BRACL)
3.5
Payment Information (BRACL)
4.1
Inter Operator Customer Care Contact (BRACL)
4.2
Customer Service Numbers (BRACL)
4.3
Customer Care Contact Numbers (BRACL)
4.4
General Customer Care Information (BRACL)
5.1
Contact Points for Handling Test SIM and/or USIM Cards
(BRACL)
5.2
Security (BRACL)
6.1
National Requirements Impacting Subscribers (BRACL)
7.1
Information on Fraud Prevention Procedures (BRACL)
7.2
Information on NRTRDE Procedures (BRACL)
8.1
Billing & Transfer Information (BRACL)
9.1
Billing Identifier (BID) Information (optional) (BRACL)
Please note: It is possible to repeat all Annexes where the information differs between TADIG codes.
Version: 2014-02-07
Page 4
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
AA.14 Template Version 6.0
RESTRICTED
Annex I.1 Agreement Management Principles (Operator Confidential) (BRACL)
Annex1955
I.1.1 Contact Points for Agreement Management (Operator Confidential)
Annex1.1955
Postal Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Delivery Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Registration Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Contact Person:
Claudia Gonçalves
Roaming Manager
Tel: 55-11-99415-7881
Email Address: [email protected]
Gustavo Cintra Alarcon
Roaming Coordinator
Tel: 55-11-99415-6246
Email Address: [email protected]
General Contact Information
Website
Email
Fax
http://www.claro.co internationalroaming
m.br
@claro.com.br
CAMEL
Rubens Ortolani Dias de Melo
Roaming Analyst
Tel: 55-11-99415-6241
Email Address: [email protected]
Version: 2014-02-07
Page 5
Phone from GSM
Phone from PSTN
Short Code
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
GPRS
Rubens Ortolani Dias de Melo
Roaming Analyst
Tel: 55-11-99415-6241
Email Address: [email protected]
WLAN
Fabio Araujo Gonçalves
Roaming Analyst
Tel: 55-11-99415-6794
Email Address: [email protected]
SMS Interworking
Aline Costa Macêdo
Roaming Analyst
Tel: 55-11-99415-6318
Email Address: [email protected]
MMS Interworking
Aline Costa Macêdo
Roaming Analyst
Tel: 55-11-99415-6318
Email Address: [email protected]
3G
Rubens Ortolani Dias de Melo
Roaming Analyst
Tel: 55-11-99415-6241
Email Address: [email protected]
Other
Gustavo Cintra Alarcon
Roaming Coordinator
Tel: 55-11-99415-6246
Email Address: [email protected]
Version: 2014-02-07
Page 6
AA.14 Template Version 6.0
RESTRICTED
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
I.1.2 International Roaming Contact List (Operator Confidential)
Annex1.2955
Postal Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Delivery Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Registration Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Contact Person:
Claudia Gonçalves
Roaming Manager
Tel: 55-11-99415-7881
Email Address: [email protected]
Gustavo Cintra Alarcon
Roaming Coordinator
Tel: 55-11-99415-6246
Email Address: [email protected]
International Roaming
Postal Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Contact Person:
Claudia Gonçalves
Roaming Manager
Tel: 55-11-99415-7881
Email Address: [email protected]
Version: 2014-02-07
Page 7
AA.14 Template Version 6.0
RESTRICTED
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
Gustavo Cintra Alarcon
Roaming Coordinator
Tel: 55-11-99415-6246
Email Address: [email protected]
Customer Care Aspects
Postal Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Contact Person:
Claudia Gonçalves
Roaming Manager
Tel: 55-11-99415-7881
Email Address: [email protected]
Aline Costa Macêdo
Roaming Analyst
Tel: 55-11-99415-6318
Email Address: [email protected]
Marketing Aspects
Postal Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Contact Person:
Aline Costa Macêdo
Roaming Analyst
Tel: 55-11-99415-6318
Email Address: [email protected]
Inter PMN Operator Invoices
Postal Address:
MACH Solutions Ltd
I-Labs Center, C&D Block, 9th Floor
Madhapur
Invoice Reconciliation Department
500 081 Madhapur - Hyderabad
India
Version: 2014-02-07
Page 8
AA.14 Template Version 6.0
RESTRICTED
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
Contact Person:
Ana Young Moura
Tel: 55-21-99591-0793
Email Address: [email protected]
Fraud Prevention Aspects
Postal Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Contact Person:
Marcos Alves Lima
Fraud Analyst
Tel: 55-11-99415-7643
Mobile: 55-11-97642-7981
Email Address: [email protected]
SIM Card Expert
Postal Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Contact Person:
Thomas Leutz Pereira
Trainee
Tel: 55-11-99415-7145
Email Address: [email protected]
Tape Delivery and Tape Return
Postal Address:
Syniverse - Claro S.A
c/o Syniverse Technologies GmbH
Eisenstr. 9b
D-65428 Russelsheim
Germany
Contact Person:
Client Support
Tel: +49 6142 7383 310
Fax: +49 6142 7383 184
Email Address: [email protected]
Version: 2014-02-07
Page 9
AA.14 Template Version 6.0
RESTRICTED
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
Customer Support
Tel: +1 813 233 7750
Email Address: [email protected]
Enquiries and Complaints about Tapes or EDI
Postal Address:
Syniverse - Claro S.A
c/o Syniverse Technologies GmbH
Eisenstr. 9b
D-65428 Russelsheim
Germany
Contact Person:
Client Support
Tel: +49 6142 7383 310
Fax: +49 6142 7383 184
Email Address: [email protected]
Customer Support
Tel: +1 813 233 7750
Email Address: [email protected]
IREG Testing
Postal Address:
Claro S.A. - Rio de Janeiro
Rua Alexandre Mackenzie, 75
Centro
6th floor
20221-410 Rio de Janeiro - RJ
Brazil
Delivery Address:
Claro S.A. - Rio de Janeiro
Rua Alexandre Mackenzie, 75
Centro
6th floor
20221-410 Rio de Janeiro - RJ
Brazil
Registration Address:
Claro S.A. - Rio de Janeiro
Rua Alexandre Mackenzie, 75
Centro
6th floor
20221-410 Rio de Janeiro - RJ
Brazil
Version: 2014-02-07
Page 10
AA.14 Template Version 6.0
RESTRICTED
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
Contact Person:
Roaming OMR
Tel: 55-21-2121-7612; 55-21-2121-7613; 55-21-2121-4745
Email Address: [email protected]
Public Mobile Network Faults
Roaming OMR
Tel: 55-21-2121-7612; 55-21-2121-7613; 55-21-2121-4745
Email Address: [email protected]
Contact Point for TADIG Testing
Postal Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Contact Person:
Artur Alves Marques Junior
Tel: 55-11-99358-7964
Email Address: [email protected]; [email protected]
Contact Point for MAP signaling, SS#7, Routing and ISC's
Mauro Rodrigues Raimundo
Tel: 55-21-2528-9090
Email Address: [email protected]
Other
Gustavo Cintra Alarcon
Roaming Coordinator
Tel: 55-11-99415-6246
Email Address: [email protected]
Rubens Ortolani Dias de Melo
Roaming Analyst
Tel: 55-11-99415-6241
Email Address: [email protected]
Version: 2014-02-07
Page 11
AA.14 Template Version 6.0
RESTRICTED
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
AA.14 Template Version 6.0
RESTRICTED
Annex I.2 Services (BRACL)
Annex2956
I.2.1 Services Supported (Public Domain)
Annex2.1_2956
Annex2.1956
Services supported as per:
2003-09-01
AUTHENTICATION
RAN
UTRAN
SIM
USIM
EAP-SIM
GSM
WLAN
(UMTS)
Please indicate that the Service is supported and therefore available by marking the appropriate box with an 'X'. Where 'N/A' is
shown, this indicates 'Not Applicable' and therefore information is not required.
CIRCUIT SWITCHED Services
Telephony
X
X
N/A
X
X
N/A
Emergency Calls
X
X
X
X
Short Message Service MT/PP
X
X
N/A
X
X
N/A
Short Message Service MO/PP
X
X
N/A
X
X
N/A
Voice Messaging
X
X
N/A
X
X
N/A
Alternate speech and facsimile gr. 3
N/A
N/A
N/A
Automatic facsimile gr. 3
N/A
N/A
N/A
Asynchronous Data
X
X
N/A
X
X
N/A
Synchronous Data
X
X
N/A
N/A
X
N/A
PACKET SWITCHED Services (Note:
X
X
X
X
This includes GPRS)
CAMEL
CAMEL PHASE 1
X
X
X
X
N/A
CAMEL PHASE 2
X
X
X
X
N/A
CAMEL PHASE 3
X
X
X
X
N/A
CAMEL PHASE 4
N/A
SUPPLEMENTARY SERVICES
Calling line identification presentation
X
X
X
X
N/A
(CLIP)
Calling line identification restriction
X
X
X
X
N/A
(CLIR)
Connected line identification presentation
N/A
(CoLP)
Connected line identification restriction
N/A
(CoLR)
Calling Name Presentation (CNAP)
N/A
Call forwarding unconditional (CFU)
X
X
X
X
Call forwarding on mobile subscriber busy
X
X
X
X
N/A
(CFB)
Call forwarding on no reply (CFNRy)
X
X
X
X
N/A
Call forwarding on mobile subscriber. not
X
X
X
X
N/A
reachable (CFNRc)
Call waiting (CW)
X
X
X
X
N/A
Call hold (HOLD)
X
X
X
X
N/A
Multiparty (MPTY)
X
X
X
X
N/A
Closed user group (CUG)
N/A
Completion of Calls to Busy Subscribers
X
X
X
X
N/A
Call Deflection
N/A
Explicit Call Transfer
N/A
Barring of all outgoing calls (BAOC)
X
X
X
X
N/A
Barring of all outgoing international calls
X
X
X
X
N/A
(BOIC)
Barring of all outgoing international calls
X
X
X
X
N/A
FEATURE
Version: 2014-02-07
Page 12
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
except (BOIC-ex HC)
Barring of all incoming calls (BAIC)
Barring of all incoming calls when roaming
outs. HPMN Operator (BAIC-Roam)
User to User Signaling (UUS)
USSD /MO
USSD /MT (i.e. network initiated)
EMLPP (Enhanced Multi-Level Procedure
and Pre-emption)
NETWORK FEATURES
HSCSD Asymmetric
HSCSD Symmetric
ECSD
EDGE
UDI
HSDPA
HSUPA
ADDITIONAL NETWORK FEATURES
Multicall
LCS
AVAILABLE
TECHNOLOGIES
GSM
UTRAN (UMTS)
WLAN
450
AA.14 Template Version 6.0
RESTRICTED
X
X
X
X
N/A
N/A
X
X
X
X
X
X
N/A
N/A
N/A
X
X
N/A
X
X
X
X
X
X
N/A
N/A
N/A
N/A
N/A
N/A
N/A
X
X
N/A
N/A
N/A
N/A
N/A
N/A
N/A
X
X
X
N/A
N/A
700
710
850
FREQUENCY
900
1700
1800
X
X
X
1900
2100
2400
5000
X
Short Code Services
VPMN indicates what Short Codes are supported.
Maximum number of short codes per HPMN Operator:
0
Limitations to short code implementation:
Yes
Short codes starting with * or # supported:
Yes
Short codes starting with 0 supported:
No
Short codes with variable long codes(e.g. part of MSISDN) supported:
No
Local Services of the VPMN
Short Code
VPMN indicates what local services are supported
Version: 2014-02-07
Page 13
Long Code
Service Type
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
AA.14 Template Version 6.0
RESTRICTED
I.2.2 Services Requested (Public Domain)
Annex2.2956
Services requested as per:
2013-08-15
AUTHENTICATION
RAN
UTRAN
SIM
USIM
EAP-SIM
GSM
WLAN
(UMTS)
This is a list of the Services requested for the roaming subscribers of HPMN. Indicate that the Service is requested by marking the
appropriate box with an 'X'. Where 'N/A' is shown, this indicates 'Not Applicable' and therefore information is not required.
CIRCUIT SWITCHED SERVICES
REQUESTED
PACKET SWITCHED SERVICES
REQUESTED
CAMEL Phases Requested
CAMEL PHASE 1
X
X
X
X
N/A
CAMEL PHASE 2
X
X
X
X
N/A
CAMEL PHASE 3
X
X
X
X
N/A
CAMEL PHASE 4
N/A
FEATURE
Requested Short Codes
Short Code
Customer Care Consumer *468
Long Code
+55 11 99199 5555
Requested Local Services
Short Code
Short Code Type
Customer Care Consumer
Long Code
Service Type
Local Services which the HPMN Operator would like to have implemented for its customer in the VPMN Operator
Version: 2014-02-07
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GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
AA.14 Template Version 6.0
RESTRICTED
Annex I.3 Billing and Accounting (Operator Confidential) (BRACL)
Annex3957
I.3.1 International Roaming Inter Operator Tariffs
Annex3.1957
General IOT Definition
Currency Used
US Dollar (USD)
VPMN Markup
Regulation Information
Currency Used
Does EU Circuit Switched Regulated roaming IOT apply to all roaming partners?
No
Does EU Circuit Switched Regulated roaming IOT apply to some roaming partners?
No
IOT's represented within this Annex
IOT Type
IOT Name
Standard
Standard IOT For Circuit Switched Traffic for Circuit Switched Traffic Services
Standard
Standard IOT For Circuit Switched Traffic for Circuit Switched Traffic(TS.00)
Standard
Standard IOT for GPRS, WLAN, And/Or 3GSM PS Traffic (Operator Confidential)
Tax Listings:
Time Bands (National & International):
Complete call will be charged according to the time band of the start of the call
Standard
00:00:00 to 23:59:59
Mon,Tue,Wed,Thu,Fri,Sat,Sun
National holidays and non working days of the VPMN Country
International Confraternization
(January 1st )
Carnaval
(March 4th to March 5th )
Saint Friday
(April 18th )
Tiradentes
(April 21st )
Labour Day
(May 1st )
Corpus Christi
(June 19th )
Brazil vs. Croatia
(June 12th )
Brazil vs. Mexico
(June 17th )
Brazil vs Cameroon
(June 23rd )
Independecy Day
(September 7th )
Nossa Senhora Aparecida
(October 12th )
All Saints Day
(November 2nd )
Republic Proclmation
(November 15th )
Christmas
(December 25th )
Reveillon
(December 31st )
Version: 2014-02-07
Page 15
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
CAMEL Invocation Fee
Charging of Camel Invocation Fee
No
Version: 2014-02-07
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AA.14 Template Version 6.0
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GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
AA.14 Template Version 6.0
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I.3.1.1 Standard IOT For Circuit Switched Traffic for Circuit Switched Traffic Services
Standard
IOT Updated On
2013-08-15
IOT Applicable as from
2013-08-15
Currency Used
US Dollar (USD)
Charging of unsuccessful call attempts
No
Charging for channel seizure for successful calls
No
Application Of Taxes
Tax Included in stated tariffs:
No
Charging Intervals (in seconds)
Initial National Charging Interval
60
Subsequent National Charging Interval
60
Initial International Charging Interval
60
Subsequent International Charging Interval
60
Charging of Incoming calls
Yes
Tariffs and Services
Charging of emergency services
No
Charging of Toll Free Numbers
Yes
Version: 2014-02-07
Page 17
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
AA.14 Template Version 6.0
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Tariff Overview Table for Circuit Switched Traffic Services
Time Band
Call Type Levels
1
Services
All call barring (SS.90)
All call forwarding (SS.20)
Call waiting (SS.41)
Multi party service (SS.51)
Short Message MO/PP (TS.22)
3
Duration Based Tariffs
Excl. Taxes
Incl. Taxes
Event or Fix Based Tariff
(per call)
Excl. Taxes
Free of charge
Charged according to tariffs for national and international telephony
Charged according to tariffs for national and international telephony
Charged according to tariffs for national and international telephony
Standard
.3
Short Message MT/PP (TS.21)
Version: 2014-02-07
2
Charging Interval
Free of charge
Page 18
Incl. Taxes
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
AA.14 Template Version 6.0
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I.3.1.1 Standard IOT For Circuit Switched Traffic for Circuit Switched Traffic(TS.00)
Standard
IOT Updated On
2013-08-15
IOT Applicable as from
2013-08-15
Currency Used
US Dollar (USD)
Charging of unsuccessful call attempts
No
Charging for channel seizure for successful calls
No
Application Of Taxes
Tax Included in stated tariffs:
No
Charging Intervals (in seconds)
Initial National Charging Interval
60
Subsequent National Charging Interval
60
Initial International Charging Interval
60
Subsequent International Charging Interval
60
Charging of Incoming calls
Yes
Tariffs and Services
Charging of emergency services
No
Charging of Toll Free Numbers
Yes
Version: 2014-02-07
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GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
AA.14 Template Version 6.0
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Tariff Overview Table for Circuit Switched Traffic (TS.00)
Time Band
Call Type Levels
1
Incoming (MTC)
2
Charging Interval
3
Duration Based Tariffs
Excl. Taxes
Incl. Taxes
Standard
Outgoing Calls
Within VPMN network
Within VPMN Network
Standard
60 sec
.66/min
To Other Mobile Networks
Standard
60 sec
.66/min
To PSTN
Standard
60 sec
.66/min
Zone 01
Standard
60 sec
1.3/min
Zone 02
Standard
60 sec
1.45/min
Zone 03
Standard
60 sec
1.55/min
Zone 04
Standard
60 sec
3.15/min
Zone 05
Standard
60 sec
2.6/min
Zone 06
Standard
60 sec
6/min
International Calls
Customer Care
Customer Care
08000360707
Customer Care
1052
Directory Services
Calls To
102
Emergency
Version: 2014-02-07
Free of charge
Free of charge
60 sec
Standard
Page 20
.66/min
Event or Fix Based Tariff
(per call)
Excl. Taxes
.2
Incl. Taxes
GSM International Roaming Agreement
Individual Annex for CLARO BRAZIL, Brazil
AA.14 Template Version 6.0
RESTRICTED
Tariff Overview Table for Circuit Switched Traffic (TS.00)
Time Band
Call Type Levels
1
Public Services
Women´s Police Department
180
Public Services
Witness Direct Dial
181
Public Services
Police Department
190
Public Services
Federal Highway Police Department
191
Public Services
Ambulance (911)
192
Public Services
Fire Department
193
Public Services
Federal Police Deparment
194
Public Services
Civil Police Deparment
197
Public Services
State Highway Police Department
3
Duration Based Tariffs
Excl. Taxes
Incl. Taxes
Free of charge
Free of charge
Free of charge
Free of charge
Free of charge
Free of charge
Free of charge
Free of charge
Free of charge
198
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Event or Fix Based Tariff
(per call)
Excl. Taxes
Incl. Taxes
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Tariff Overview Table for Circuit Switched Traffic (TS.00)
Time Band
Call Type Levels
1
Public Services
Emergency Management
199
Premium Rate Numbers
Calls To
0300
Toll Free Numbers
Local
0800
3
Duration Based Tariffs
Excl. Taxes
Incl. Taxes
Free of charge
Standard
60 sec
1.66/min
Standard
60 sec
.66/min
MTC per Terminated Call (per event - one time charge) = 0.2
For international calls the customer must dial:
00 + Country Code + Area Code + Phone Number
or
'+' + Country Code + Area Code + Phone Number
For national calls (between different states) the customer must dial:
0 + Area Code + Phone Number
or
0 + National voice carrier code + Area Code + Phone Number
For national calls (local calls) the customer must dial:
0 + Area Code + Phone Number
or
Phone Number
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International Zones
Zones
Countries
Zone 01
Argentina (54), Canada (1), Chile (56), Paraguay (595), United States (1), Uruguay (598)
Zone 02
Anguilla (1264), Antigua and Barbuda (1268), Aruba (297), Bahamas (1242), Barbados (1246), Belize (501),
Bermuda (1441), Bolivia (591), Cayman Island (1345), Colombia (57), Costa Rica (506), Cuba (53),
Dominica (1767), Dominican Republic (1809; 1829; 1849), Ecuador (593), El Salvador (503), Falkland
Islands (Malvinas) (500), French Guiana (594), Grenada (1473), Guadeloupe (590), Guatemala (502), Guyana
(592), Haiti (509), Honduras (504), Jamaica (1876), Martinique (596), Mexico (52), Montserrat (1664),
Netherlands Antilles (599), Nicaragua (505), Northern Mariana Islands (1670), Panama (507), Peru (51),
Puerto Rico (1787; 1939), Saint Kitts and Nevis (1869), Saint Lucia (1758), Saint Pierre and Miquelon (508),
Saint Vincent and the Grenadines (1784), Suriname (597), Trinidad and Tobago (1868), Turks and Caicos
Islands (1649), Venezuela (58), Virgin Islands (British) (1284), Virgin Islands (U.S.) (1340)
Zone 03
Albania (355), Andorra (376), Armenia (374), Austria (43), Belarus (375), Belgium (32), Bosnia and
Herzegovina (387), Bulgaria (359), Croatia (local name: Hrvatska) (385), Cyprus (357), Czech Republic
(420), Denmark (45), Estonia (372), Faroe Islands (298), Finland (358), France (33), Georgia (995), Germany
(49), Gibraltar (350), Greece (30), Holy See (Vatican City State) (39), Hungary (36), Iceland (354), Ireland
(353), Italy (39), Latvia (371), Liechtenstein (423), Lithuania (370), Luxembourg (352), Macedonia (389),
Malta (356), Moldova - Republic (373), Monaco (377), Netherlands (31), Norway (47), Poland (48), Portugal
(351), Romania (40), Russian Federation (7), San Marino (378), Serbia (381), Slovakia (Slovak Republic)
(421), Slovenia (386), Spain (34), Svalbard and Jan Mayen Islands (47), Sweden (46), Switzerland (41),
Ukraine (380), United Kingdom (44)
Zone 04
Algeria (213), Angola (244), Ascension Islands (247), Bahrain (973), Benin (229), Botswana (267), Burkina
Faso (226), Burundi (257), Cameroon (237), Cape Verde (238), Central African Republic (236), Chad (235),
Comoros (269), Congo (242), Congo - The Democratic Republic (243), Cote D'Ivoire (225), Djibouti (253),
Egypt (20), Equatorial Guinea (240), Eritrea (291), Ethiopia (251), Gabon (241), Gambia (220), Ghana (233),
Guinea (224), Guinea-Bissau (245), Iran (Islamic Republic of) (98), Iraq (964), Israel (972), Jordan (962),
Kenya (254), Kuwait (965), Lebanon (961), Lesotho (266), Liberia (231), Libyan Arab Jamahiriya (218),
Madagascar (261), Malawi (265), Mali (223), Mauritania (222), Morocco (212), Mozambique (258), Namibia
(264), Niger (227), Nigeria (234), Oman (968), Palestine (970), Qatar (974), Reunion (262), Rwanda (250),
Saint Helena (290), Sao Tome and Principe (239), Saudi Arabia (966), Senegal (221), Seychelles (248), Sierra
Leone (232), Somalia (252), South Africa (27), Sudan (249), Swaziland (268), Syrian Arab Republic (963),
Tanzania - United Republic (255), Togo (228), Tunisia (216), Turkey (90), Uganda (256), United Arab
Emirates (971), Western Sahara (212), Yemen (967), Zambia (260), Zimbabwe (263)
Zone 05
Afghanistan (93), American Samoa (1684), Australia (61), Azerbaijan (994), Bangladesh (880), Bhutan (975),
Brunei Darussalam (673), Cambodia (855), China (86), Cook Islands (682), Fiji (679), French Polynesia
(689), Greenland (299), Guam (1671), Hong Kong (852), India (91), Indonesia (62), Japan (81), Kazakhstan
(7), Kiribati (686), Korea - Democratic People's Republic (850), Korea - Republic (82), Kyrgyzstan (996),
Lao People's Democratic Republic (856), Macau (853), Malaysia (60), Maldives (960), Marshall Islands
(692), Mauritius (230), Mayotte (262), Micronesia - Federated States (691), Mongolia (976), Myanmar (95),
Nauru (674), Nepal (977), New Caledonia (687), New Zealand (64), Niue (683), Norfolk Island (6723),
Pakistan (92), Palau (680), Papua New Guinea (675), Philippines (63), Pitcairn (64), Samoa (685), Singapore
(65), Solomon Islands (677), Sri Lanka (94), Taiwan (886), Tajikistan (992), Thailand (66), Timor-Leste (East
Timor) (670), Tokelau (690), Tonga (676), Turkmenistan (993), Tuvalu (688), Uzbekistan (998), Vanuatu
(678), Vietnam (84), Wallis and Futuna Islands (681)
Zone 06
Sat-Asia Cellular Satellite (88220), Sat-British Telecommuncations (88210), Sat-Cable and Wireless (88222),
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Sat-Constellation Communications (88299), Sat-Deutsche Telekom (88228), Sat-Global Networks Antarctica
(88234), Sat-Global Networks SITA (On air) (88298), Sat-Global Networks Switzerland (882340), Sat-Global
Networks Telenor (88232), Sat-Maritime Partners Comm (88232), Sat-ON Air (88298), Sat-Oration
Technologies (88233), Sat-Seanet (88242), Sat-Sita-Equant Joint Venture (88223), Sat-Telekom Malaysia
(88231), Sat-Telenor Aeromobile (88299), Sat-Telespazio (EMSAT) (88213), Sat-Telia AB (88224), SatTelstra (88215), Sat-Thuraya (88216), Sat-Thuraya (88216)
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I.3.1.2 Standard IOT for GPRS, WLAN, And/Or 3GSM PS Traffic (Operator Confidential)
Standard IOT FOR GPRS/3GSM PS Traffic
Standard
IOT Updated On
2005-02-01
IOT Applicable as from
2005-02-01
Currency Used
US Dollar (USD)
GPRS/3GSM PS Tariffs
1 Gbyte (GB) = 1024 Mbytes (MB) and 1 Mbyte (MB) = 1024 Kbytes (KB) and 1 Kbyte (KB) = 1024 bytes
IOT for GPRS
Network Name: Any
Standard
Rating Type
Progressive
Tariff
10/MB u*
10/MB d*
Volume / Duration
>10 KB
Unitisation
10 KB
Rounded
10 KB
Initial Unitisation
100 KB
Daily Usage Charge
-
PDP Setup Charge
-
Call Type Level 1
-
Call Type Level 2
-
Call Type Level 3
-
Serving Location
-
* u = upload tariff; d = download tariff; t = total volume or duration.
Minimum (Initial Unitisation) = 100 kilobyte
Increments = 10 kilobyte
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Standard IOT FOR WLAN Traffic
Standard
IOT Updated On
2005-02-01
IOT Applicable as from
2005-02-01
Currency Used
US Dollar (USD)
WLAN Tariffs
1 Gbyte (GB) = 1024 Mbytes (MB) and 1 Mbyte (MB) = 1024 Kbytes (KB) and 1 Kbyte (KB) = 1024 bytes
No data available in AA.14
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I.3.2 Mailing List for TAP and Bulk SMS Data Transfer (Operator Confidential)
Annex3.2957
Transferred Account Procedure When EDI is Used
Postal Address:
Syniverse - Claro S.A
c/o Syniverse Technologies GmbH
Eisenstr. 9b
D-65428 Russelsheim
Germany
Contact Person:
Fernanda Santos Huet de Bacellar
Tel: 55-11-99415-7890
Email Address: [email protected]
Carlos Lima Pascoal
Tel: 55-11-99403-5877
Email Address: [email protected]
Transferred Account Procedure when the fallback procedure is used
Postal Address:
Syniverse - Claro S.A
c/o Syniverse Technologies GmbH
Eisenstr. 9b
D-65428 Russelsheim
Germany
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I.3.3 Mailing List for Inter PMN Operator Invoice (Operator Confidential)
Annex3.3957
Inter PMN Operator Invoices shall be sent to:
Postal Address:
MACH Solutions Ltd
I-Labs Center, C&D Block, 9th Floor
Madhapur
Invoice Reconciliation Department
500 081 Madhapur - Hyderabad
India
Contact Person:
Ana Young Moura
Tel: 55-21-99591-0793
Email Address: [email protected]
Mariana Araujo Barbosa
Tel: 55-11-99415-6628
Mobile: 55-11-99405-2633
Email Address: [email protected]
Syniverse
Tel: 55-21-3564-2332
Email Address: [email protected]
Customer Services
Tel: 00000000
Email Address: [email protected]
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I.3.4 Application of Taxes (Operator Confidential)
Annex3.4957
Application Of Taxes
Local Registration Number:
CNPJ/MF nº 40.432.544/0001-47
VAT Number:
40.432.544/0001-47
Tax Listings:
Refer to I.3.1 General IOT Definition section for more information.
Postal Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Contact Person:
Mariana Araujo Barbosa
Tel: 55-11-99415-6628
Mobile: 55-11-99405-2633
Email Address: [email protected]
Note: The details provided above regarding recovery of Tax or other tax are given for information only. It is the responsibility of the
HPMN Operator to confirm directly with the tax authority in the VPMN Operator's Country that all the requirements for recovery of
Tax or other tax are satisfied.
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I.3.5 Payment Information
Annex3.5957
Payment information for payment of Inter PMN Operator Invoices
In the event of any inconsistency between the provisions of Payment information contained below and the provisions of the invoice
or alternative source, the data should be validated directly with the contact point for Agreement Management included within I.1.
The information contained herein shall only be considered to be valid if the AA.14 document has been downloaded directly from the
Infocentre. Operators should be aware that AA.14's received by e-mail may not be genuine.
Bank Account Information
Citibank, N.A.
London
Bank Code
CITIGB2L
Bank Account Name
SYNIVERSE TECHNOLOGIES REF CLARO SA
Main Bank Account
GB77CITI18500812682354(IBAN)
US Dollar(USD)
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Annex I.4 Customer Care (BRACL)
Annex4958
I.4.1 Inter Operator Customer Care Contact (Operator Confidential)
Annex4.1958
Aline Costa Macêdo
Roaming Analyst
Tel: 55-11-99415-6318
Email Address: [email protected]
Claudia Gonçalves
Roaming Manager
Tel: 55-11-99415-7881
Email Address: [email protected]
Service Hours
Mon,Tue,Wed,Thu,Fri,Sat,Sun: 09:00 to 18:00, Comments: Brazilian Time
Mon,Tue,Wed,Thu,Fri,Sat,Sun: 00:00 to 23:59, Comments: Customer Care Emergencies
Network Faults:
Postal Address:
Claro S.A. - Rio de Janeiro
Rua Alexandre Mackenzie, 75
Centro
6th floor
20221-410 Rio de Janeiro - RJ
Brazil
Contact Person:
Roaming OMR
Tel: 55-21-2121-7612; 55-21-2121-7613; 55-21-2121-4745
Email Address: [email protected]
Service Hours
Mon,Tue,Wed,Thu,Fri,Sat,Sun: 00:00 to 23:59
Inter Operator GPRS, WLAN and/or 3G PS Contacts(s):
Roaming OMR
Tel: 55-21-2121-7612; 55-21-2121-7613; 55-21-2121-4745
Email Address: [email protected]
International Roaming
Tel: 55-11-99415-7145
Email Address: [email protected]
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I.4.2 Customer Service Numbers (Public Domain)
Annex4.2958
Fire
193
Police
190
Ambulance (Emergency)
192
Calls to 102 (Directory numbers list) are charged as National Calls (0,66 per minute).
The charges are indicated in Annex I.3.1.
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I.4.3 Customer Care Contact Numbers (Public Domain)
Annex4.3958
Visitor Customer Care (Inbound)
Service Hours
Mon,Tue,Wed,Thu,Fri,Sat,Sun: 00:00 to 23:59
General Contact Information
Website
Email
Fax
www.claro.com.br
www.claro.com.br
[email protected]
Phone from GSM
Phone from PSTN
Short Code
0800 036 0707
0800 036 0707
+55 11 99199 5555
+55 11 99199 5555
*468
Phone from GSM
Phone from PSTN
Short Code
+55 11 99199 5555
+55 11 99199 5555
*468
Visitor Customer Care (Outbound)
General Contact Information
Website
Email
Fax
http://www.claro.co
[email protected]
m.br/roaming/
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I.4.4 General Customer Care Information (Public Domain)
Annex4.4958
I.4.4.1 Website(Public Domain)
URL
Content
Language
Can Link
www.claro.com.br
(PT)
Yes
http://www.claro.com.br/interna
tional-visitors/english/
(EN)
Yes
http://www.claro.com.br/interna
tional-visitors/espanol/
(ES)
Yes
I.4.4.2 Handset Display
724 05
BRA CL
Claro BR
I.4.4.3 SMS Interworking (Operator Confidential)
• Sending of SMS to other PMN Operator's subscribers:
Allowed
• Reception of SMS from other PMN Operator's SMSCs:
Allowed
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Annex I.5 Technical Aspects (Operator Confidential) (BRACL)
Annex5959
I.5.1 Contact Points for Handling Test SIM and/or USIM Cards (Operator Confidential)
Annex5.1959
Postal Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Contact Person:
Thomas Leutz Pereira
Trainee
Tel: 55-11-99415-7145
Email Address: [email protected]
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I.5.2 Security (Operator Confidential)
Annex5.2959
Technology/Function
GSM
Authentication
Enabled and fully compliant with PRD SG.15
Enabled and not fully compliant with PRD SG.15
COMP-128-1
COMP-128-2
COMP-128-3
Milenage
G-Milenage
Ciphering
Enabled and fully compliant with PRD SG.15
Enabled and not fully compliant with PRD SG.15
A5/1
A5/2
A5/3
GEA/1
GEA/2
GEA/3
Kasumi
IMEI Check
Enabled and fully compliant with PRD SG.15
Enabled and not fully compliant with PRD SG.15
Temporary Mobile Subscriber Identity (TMSI)
Enabled
Packet Temporary Mobile Subscriber Identity (PTMSI)
Enabled
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WLAN
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Annex I.6 Data Privacy (Operator Confidential) (BRACL)
Annex6960
I.6.1 National Requirements Impacting Subscribers
Annex6.1960
The current Data Protection for Claro is regulated by the article 5th, XII of the Brazilian Constitution and by Law n? 9.609 of 19th
February 1998 (Lei de Software) which is regulated by the decree n? 2.556 of 20th April 1998 as well as to eventual specific
requirements enacted by the regulatory authorities according to Brazilian Law.
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Annex I.7 Fraud Prevention Procedures (Operator Confidential) (BRACL)
Annex7961
I.7.1 Information on Fraud Prevention Procedures (Operator Confidential)
Annex7.1961
Threshold Currency Code
SDR
Definition of criterion(s) of suspected fraud
Circuit Switched Traffic
150
Definition Note
Daily charges for one IMSI that exceed 150 SDR during 24 hours
Send Method for High Usage Report
Send Method
Secure Email
Fraud Send Email
[email protected]
Fraud Send Fax
+55 11 99415 6610
Receive Method for High Usage Report
Receive Method
Secure Email
Fraud Receive Email
[email protected]
Fraud Receive Fax
+55 11 99415 6610
Postal Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Contact Person:
Marcos Alves Lima
Fraud Manager
Tel: 55-11-99415-7643
Mobile: 55-11-97642-7981
Email Address: [email protected]
Service Hours
Mon,Tue,Wed,Thu,Fri,Sat: 08:00 to 18:00
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I.7.2 Information on NRTRDE Procedures (Operator Confidential)
Annex7.2961
Authorised Receipt Point for NRTRDE Files and Reports
Postal Address:
Claro S.A. - São Paulo
Rua Flórida, 1970
Brooklin
04565-907 São Paulo - SP
Brazil
Contact Person:
Marcos Alves Lima
Fraud Analyst
Tel: 55-11-99415-7643
Mobile: 55-11-97642-7981
Email Address: [email protected]
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Annex I.8 Billing Annexes (BRACL)
Annex8962
I.8.1 Billing and Transfer Information
Annex8.1962
PMN Operator's Name
CL
Public Mobile Network Name
CLARO
Country Abbreviation
BRA
Mobile Country Code
724
Mobile Network Code
05
TAP Source Codes
BRACL
Country Code (ITU E. 164)
55
TAP version(s) able to send
3.11
TAP version(s) able to receive
3.11
Preferred TAP Currency to send
SDR
Preferred TAP Currency to receive
SDR
Preferred TAP Transfer frequency to
send
Daily
Preferred TAP Transfer frequency to
receive
Daily
Receipt of SMS MT TAP records
required
Yes
Receipt of SMS MT NRTRDE records
Yes
required
Preferred Settlement Currency on
Invoices
USD
Receipt of Paper Invoices Required
Yes
Different Invoices required for each
TADIG Code
N/A
Electronic Invoicing able to send
Yes
Electronic Invoicing able to receive
Yes
TADIG Code for Financial Clearing
Agent
BRACL
Financial Clearing Agent
Syniverse
TADIG Code for Data Clearing Agent
BRACL
Data Clearing Agent
Syniverse
TADIG Code for NRTRDE Agent
BRACL
NRTRDE Agent
Syniverse
Definition of Criteria for Suspected
Fraud
150
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International Direct Dialing Access
Code
55
Old Data (non-MTC) acceptable days
without contact
30
Old Data (MTC) acceptable days
without contact
30
Old Data (non-MTC) maximum
acceptable days with contact
60
Old Data (MTC) maximum acceptable
60
days with contact
UTC Information in list format
-300
NRTRDE Implementation Date
2009-04-01
RAEX Implementation Date
2009-04-01
Data Clearing House
Postal Address:
Syniverse - Claro S.A
c/o Syniverse Technologies GmbH
Eisenstr. 9b
D-65428 Russelsheim
Germany
Contact Person:
Customer Support
Tel: +1 813 233 7750
Email Address: [email protected]
Financial Clearing House
Postal Address:
MACH Solutions Ltd
I-Labs Center, C&D Block, 9th Floor
Madhapur
Invoice Reconciliation Department
500 081 Madhapur - Hyderabad
India
Contact Person:
Ana Young Moura
Tel: 55-21-99591-0793
Email Address: [email protected]
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Annex I.9 BID Annexes (BRACL)
Annex9963
I.9.1 Billing Identifier (BID) Information (Optional)
Annex9.1963
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