3"/4-) 4-) .++*"# %5!#$ 5$)6 !#$!"- =(( "' $6%!%$%5!#$ !H#6 !)6%!%!+ 6B!%3"%$ 6 6B!% 2!%$/=!%E% *JP!6 !#$!1$%!%"#$656$$%5$%$%( 1$%!%"#$656$$%5$%$%( " $%5!#$ $%5!#$ "!%" E%>6 E% !#$! "- 1 !!%6 $%5!#$ ) %!#- ( 6 $%5!#$ %!#8 K$ % '%$%"#%! '%$%"#% $%5!#$ L % 6 6 !#$ #%/% !% $%5!#$ ("(% + ! 6 !#$! ( 6 $%5!#$ ! ("(% ! !- E%! (3 $%5!#$ "- ' $%/ E%#B6":/%%%!%61%"; %%!%61%"; 2C (!!'(,- % (3( (3( 6%$(8,- %!#&/% %!%J<MJ4MJJ>+1B"(%*$%( $%( "!"- =(( "' $6%! 2!%$/!E"# $%5!#$ + Não-conformidades de Registro [%] 30,0 25,0 15,1 20,0 15,0 10,2 8,9 10,0 5,0 0,0 Novembro / 2009 Dezembro / 2009 Janeiro / 2010 5$)D- =( "' $6%!%$%5!#$ $%5!#$ !!6 !#$!( %#!+ %#! #F$%,F$%,- !1$ # !$%5!#$ !"1 %$&!%$(%!!" %$& %"%$%, %%#$U"( F ;##1FMMVVV+"1+5 /+2$M$51 > .++"# ?# O61 $#"#%$%!!#$E%E"# E"# A"&!%%$?# A '' $6/!1%"!!6 !#$!( !#$! 6$%5!#$ " + 1$%!%"# !1%$(%"#!%"!1%$(%"#!% =( "' $6%!%$?# !6 !6 !#$!"!! !H#6 ! 5$.1$%!%"# #$B!6%!%!+ Não-conformidades de Rótulo [%] 30,0 25,0 20,0 9,8 15,0 5,0 10,0 6,6 5,0 0,0 Novembro / 2009 Dezembro / 2009 Janeiro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ão-conformidades conformidades de Qualidade 27,7 [%] 30,0 18,8 25,0 17,9 20,0 15,0 10,0 5,0 0,0 Novembro / 2009 Dezembro / 2009 Janeiro / 2010 5$9D 61$#/ !"- =(( "' $6%!%6E%!6 !#$!$%5!#$!"+ !#$! !!%5"#%!1$G6%#$ !' $6"! !1$/%$'(,!1$/%$'(,- E% !2$'("#%!F !2$'("#%! a#/,#/,- 1 $6% "&!% !!%!( 61 "%"#%!#/ "%"#% !F5Q"%RR a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