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– “Consegue ouvir-me ai?” 45 a 54 – Pouco 35 a 44 – Suficiente 25 a 34 – Bom 15 a 24 – Excelente &' " ( " ) " / " F ' DE F /G ! " 2 % $ H% * 4 , 10 ( * " ) + , / - 2 3( 3( 6 ( 0 4 - A 0 (5 - ". "1 , 7 "" 4 3 C < C3 % % > ' A @ 6 * & A & 11 ( ( " " 08 % " " " 2 " " ) !, 4% 3 , 4 08 9 , / I% @ ' ' / ( % 7 7 ' , 7 " ) D J2 D/ D D# D6 12 6 @ " : D/ " ;) 0: D 3 DE 3 H% DE 3 % DE 3 % 3 3 ' K % 2 L M ! F< % K 3 4% 2 ! 4 M 3 / 3> N * M 3 / H K L O 2> M K 42 4 Palavras ______% Tom de Voz ______% Linguagem Corporal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