Hosted by The Faculty of Pharmacy, University of Lisbon Department of Social Pharmacy Lisboa, Portugal Proceedings 16th International Social Pharmacy Workshop Edited by Afonso Miguel Cavaco Fernando Fernandez-Llimos Organizing Committee Afonso Miguel Cavaco Fernando Fernandez-Llimos Filipa Costa Sofia Oliveira Martins Ema Paulino Scientific Committee Afonso Miguel Cavaco (Portugal) Fernando Fernandez-Llimos (Spain) José Cabrita (Portugal) Maria Augusta Soares (Portugal) Margarida Caramona (Portugal) Paula Fresco (Portugal) Kath Ryan (UK) Janie Sheridan (New Zealand) Margaret Watson (UK) Pauline Norris (New Zealand) Anne Granås (Norway) www.pharmacypractice.org (ISSN: 1886-3655) 5