2011 HIGHLIGHTS – MAIN FACTS East Monorail Express Barra Subway Via Mangue The project is the first of its kind in Brazil and the world´s largest in passenger capacity. It is expected to transport up to half million people per day between the districts of Vila Prudente and CidadeTiradentes, in São Paulo’s state capital. Line 4 of Rio de Janeiro’s subway will be approximately 16 kilometers long and will be delivered in time for the Olympic Games. It will have six stations along the route between the district of Barra da Tijuca and the city’s south side. The project, in northeast Brazil, comprises the construction of roads over the mangroves in order to improve traffic in the south side of Recife. The project, which has sensitive environmental and social characteristics, will be 4.7 kilometers long and includes bike lanes. International Comperj Oil and Gas Expansion of business in Angola and the Dominican Republic and structuring of the Argentinean operation. In Peru, the Group is for the first time part of a concession outside Brazil, in a section of the Interoceânica Sur highway. The QGGI Consortium, led by CQG, is responsible for the construction of two Hydrotreater Units (HDTs) and their respective power substations. These units will remove sulfur from the fuel, making it less pollutant. Net income of the oil and gas services segment increased by 70.5%. In the same period, the company expanded its operational fleet by 50%, totaling nine onshore drilling rigs and six offshore drilling rigs. 1 Exploration and Production Wind Power Biomass Energy QGEP made a public offer of shares in February 2011 in what was considered the largest IPO of the year, raising a total of BRL 1.5 billion, and currently operating with an estimated market cap of BRL 4 billion. It is the first Brazilian operator in ultradeep waters after the acquisition of the BS-4 block. Part of Queiroz Galvão Energias Renováveis (Renewable Energies), a company born as one of the largest in the segment in Brazil, with assets of 810 megawatts of total capacity. Pilot project in the state of Maranhão for the production of energy using biomass from the waste of planted forests or short-cycle crops. Agribusiness São Paulo Urban Cleaning Sanitation The verticalization process of Queiroz Galvão Alimentos (Foods) sealed its transformation from agriculture to an agribusiness activity with the production of fruit juice concentrates to supply national and international demand. The company Vital Engenharia Ambiental participates in the consortium that operates 50% of the urban cleaning in the city of São Paulo, providing services to 13 administrative regions. Approximately 3,500 kilometers of public streets are swept every day, and other special services are also provided, such as the cleaning of monuments. The company Saneamento Ambiental Águas do Brasil (Saab) was successful in the bid for sewage treatment and collection in the west side of the city of Rio de Janeiro, benefiting close to 1.8 million people. 1 2011 ANNUAL REPORT QUEIROZ GALVÃO GROUP PRESENTATION 03 CONSOLIDATED FINANCIAL INDICATORS 04 MESSAGE FROM THE BOARD OF DIRECTORS 06 THE GROUP Profile 12 Values 13 Corporate Structure 14 Governance Structure 15 BUSINESS AREAS Construction Brazil 16 Construction International 24 Shareholding and Concessions 26 Environmental Engineering 34 Real Estate Development 40 Oil and Gas 46 Exploration and Production 52 Business Development 58 RESPONSIBLE PROJECTS Social Integration 66 Environmental Initiatives 70 Cultural Actions 74 CREDITS AND CONTACT INFORMATION 2 Queiroz Galvão Group – 2011 Annual Report 76 PRESENTATION This 2011 report brings the consolidated information about and disseminate guidelines for the creation of sustainability the economic performance and the main operational reports, which are voluntarily adopted by major companies in highlights of Queiroz Galvão Group business areas, including the world. the economic, environmental, and social dimensions to all its stakeholders and the public in general. The period comprises The scope used to collect information on the performance the initiatives developed between January 1 and December and sector indicators initially corresponds to Construtora 31, 2011. Queiroz Galvão (Construction) – the largest business area of the Group in terms of revenue – and to Queiroz Galvão This is the first company report that follows the principles Exploração e Produção (Exploration and Production - QGEP) of the Global Reporting Initiative (GRI), an international – the first publicly traded company of the organization. non-governmental organization, with headquarters in The information is available on the website: Amsterdam, Holland, whose mission is to globally develop www.queirozgalvao.com Laying of beams in the worksite of the East Monorail Express, São Paulo (SP). 3 CONSOLIDATED FINANCIAL INDICATORS EBITDA REVENUE (BRL million) 2008 2009 6,955 2010 2011 (BRL million) 2008 2009 839 865 7,404 2010 2011 968 6,330 5,526 218 NET CURRENT ASSETS TOTAL ASSETS (BRL million) 2008 2009 2010 2011 (BRL million) 2008 2009 2010 2011 10,648 9,091 7,045 2,261 5,952 1,981 1,468 NUMBER OF EMPLOYEES 2008 2009 35,000 2010 37,000 30,000 4 Queiroz Galvão Group – 2011 Annual Report 2011 40,000 1,584 REVENUE BY BUSINESS AREA 61% % 10 10% 9% 4% 6% Construction (61%) Shareholding and Concessions (10%) Environmental Engineering (10%) Real Estate Development (9%) Business Development (6%) Exploration and Production (4%) 5 MESSAGE FROM THE BOARD OF DIRECTORS In addition to the constant search for reduction in the growth rate and the increase of efficiency in all operations, our decisions systemic risks. have been guided by a long term view that supports development in the countries Brazil started 2011 fueled by a solid growth of the GDP in where we operate 2010 and inflation pressures caused by the strengthening of the domestic market, especially due to the large The effects of the 2008 global economic downturn, contrary availability of credit, which reflected in the prices of goods to projections by analysts, were not attenuated in 2011. and services. At the same time, the transition of state and The signs of aggravation of the situation persisted, market federal governments also brought a change in pace, inherent recovery did not occur and stagnation continued dominating to the first year of administration, mainly in the infrastructure Europe. In the United States, the slight improvement in sector. In the second half of the year, the credit restriction some indicators was not enough to drive a consistent measures adopted to offset the pressure of inflation and the recovery. Consequences of the downturn also ended up continuous international instability caused a reduction in the reaching developing countries. Studies by the International level of economic activity. Monetary Fund about the economic outlook pointed to an increase in the level of activities, albeit uneven: stronger For Queiroz Galvão Group, these factors combined also in developing economies and less intense in advanced created impacts, which are reflected both in the revenue and economies. Throughout the year, however, the situation in the EBITDA calculated at the end of the fiscal year. There became increasingly difficult with the identification of was also another decisive element: 1 Maurício José de Queiroz Galvão 2 Marcos de Queiroz Galvão 3 Fernando de Queiroz Galvão 4 Ricardo de Queiroz Galvão 5 Carlos de Queiroz Galvão 6 Roberto de Queiroz Galvão 7 Antônio Augusto de Queiroz Galvão 1 6 6 Queiroz Galvão Group – 2011 Annual Report 2 3 the performance of Estaleiro Atlântico Sul (Shipyard) which P-55, P-58, P-62 and P-63, which will have a production faced the challenge to be constructed at the same time that capacity of up to 720,000 barrels of oil per day, a significant it built its first large ship. The learning curve, a characteristic number, equivalent to more than 30% of the current national of the shipbuilding industry recovery process, contributed production, estimated in 2 million barrels per day. to negatively affect the result determined. This was a phase According to data from the National Petroleum, Natural in which the great effort made was to overcome obstacles, Gas and Bio-fuel Agency (ANP), demand for investments such as the gap in specialized labor and the development of for the pre-salt region should exceed US$ 400 billion, in a supply chain for adequate inputs, mainly to comply with materials, equipment, systems and services as of 2020. the national content policy. However, even in this adverse Thus, the companies established in Brazil will have priority environment, the shipyard delivered to Petrobras the largest in the supply of goods and services for the growing oil semi-submersible platform hull ever built in Brazil, the so- and gas activities. In this scenario, once again, one of the called lowerhull, for P-55, as well as the João Cândido oil main characteristics of the Group stand out: the strong tanker delivered to Transpetro, which successfully passed all and synergetic performance in the entire production chain its sea trials and obtained all the most relevant certifications. from the exploration and production up to the building of refineries, and including operation of rigs and the In addition to relying on Estaleiro Atlântico Sul, producing construction of oil tankers and platforms. oil tankers, drill ships and offshore platforms to support the oil industry, the Group also has the affiliated company Quip S.A., responsible for the construction of platforms 4 5 6 7 7 Considering these great perspectives for oil exploration in problems of the city and also prepare it to host the Olympic the country, we acquired a stake in the BS-4 and BM-S-8 Games in 2016. In the state of Pernambuco, the Via Mangue blocks through QGEP, the first publicly held company of the project consists of the development of routes over the Group. Both blocks are located in a premium area of the mangroves to improve traffic in the south side of Recife. Brazilian pre-salt region in the Santos Basin. In the international market, we were awarded a contract in In the Oil and Gas Services segment we presented the the Dominican Republic with the National Institute of Water largest operational and financial growth in Brazil since Resources (INDRHI), responsible for the execution of the the beginning of our operations in 1980. It is important to work and the supply of all goods and services necessary mention the beginning of the operation of five new drilling for the conclusion of the Azua II Agricultural Development rigs: three onshore, QG-V, QG-VIII and QG-IX; and two Project; in Argentina, we obtained the National Register for offshore rigs for ultra-deep waters, Lone Star and Alpha Constructors of Public Work; and in Peru and Venezuela, Star, the latter delivered to Petrobras before the deadline we maintained a consistent performance. In Angola, established. we expanded the business by signing contracts for the construction of new roadways. Africa and the Middle East The excellence in drilling services and the installation of oil remain in perspective, within a market expansion strategy. wells, as well as the exploratory campaigns in the pre-salt Thus, we once again demonstrate our commitment to the area give us the confidence that the outlook for 2012 and the development of all the countries in which we operate. coming years will turn into very positive results for the entire Group. With focus on the trends that point to an increasingly sustainable development, we direct investments to the In the Construction segment, the Group had once again the production of renewable energies – wind power opportunity to present its credentials in the area of solutions and biomass. for urban mobility – one of the major issues of large cities that interferes directly in the quality of life of millions In this line, we consolidate significant results through of people. the incorporation of Queiroz Galvão Energias Renováveis (QGER), a company that was born among the country’s The East Monorail Express, in São Paulo, should be largest in its segment, with a portfolio that will generate 810 highlighted as the first project for this transportation modal MW within the next five years. Similarly, we proceed with in Brazil, and the one with the largest passenger capacity in the plan to build small hydroelectric plants – PCHs, such as the world. Barra Subway, Line 4 of Rio de Janeiro subway the one in Mucuri, in the state of Minas Gerais. system, is part of the initiatives that aim to tackle the traffic 8 Queiroz Galvão Group – 2011 Annual Report Another good result achieved in 2011 was the expansion of Queiroz Galvão Group has a strategy to concentrate Queiroz Galvão Desenvolvimento Imobiliário (Real Estate investments in segments that are complementary and that Development - QGDI) in the area of construction and sale form the basis for development: infrastructure, energy, and of residential, commercial and leisure real estate, which oil and gas. A good example is the decision to become a may be confirmed both in terms of launches (31.4%) and in relevant player in the production of cement, in partnership terms of contracted sales (64.4%), compared to the previous with an important Brazilian economic group. The first year. This is a sector that continues to point to increasingly production unit is being built in São Luís (MA), with the promising performance in the coming years, considering beginning of operations scheduled for the end of 2013. the demand for housing projects and a credit policy that facilitates the acquisition process – a scenario that becomes The recognition for the quality services in the areas of even more attractive given the trend of continuous reduction engineering and heavy construction, obtained throughout in interest rate. almost 60 years, also enables us to participate in the strong demand for infrastructure work which are essential We also expanded in the Environmental Engineering sector. for development in Brazil, Latin America, Africa, and Asia. Vital was awarded important contracts such as the operation These are projects that will streamline cargo transportation of 50% of urban cleaning in the city of São Paulo (SP), which (ports, airports, railways, roads and waterways), ensure serves 13 administrative regions; the contract renewal for urban sanitation and water supply, generate and transmit the public cleaning services of Vitória and Vila Velha (ES); and power from several sources and, above all, contribute to the the contract for public cleaning services, destination and final improvement in the quality of life of millions of people. treatment of waste in Foz de Iguaçu (PR). In addition to the constant search for efficiency and synergy Through its affiliate company Saneamento Ambiental Águas in all operations, our decisions have been guided by a long do Brasil, we were successful in the bid for the collection term view that supports transformations in the countries and treatment of sewage of the west side of Rio de Janeiro, where we operate – today and in decades which will serve approximately 1.8 million people. In addition, to come. the recent acquisition of a stake in the company Águas do Amazonas will allow the transfer of technology, which We are, therefore, certain of the path taken and aware of is essential to supply the demand for quality services for our potential which should and will be put to service for the a substantial part of the population of the largest state in construction of a solid foundation for progress and Brazil. Thus, the total number of people benefited by the social development. Group’s sanitation activities grows to approximately six million. 9 THE GROUP In its solid and responsible history, the company has always participated in projects that are essential for the growth of the many countries in which it operates. PROFILE For 59 years Queiroz Galvão Group has worked to provide One of the main characteristics of Queiroz Galvão Group infrastructure for the growth of Brazil and other countries, is its strong presence in the entire oil and gas production in several continents. From the beginning of its activities chain, with operations that range from the exploration in 1953, in Recife (PE), the Group has been committed to and production up to industrial assembly, including the development while respecting the environment and construction of oil tankers and platforms. QGEP is the only human beings. operator qualified by the National Petroleum, Natural Gas and Bio-fuel Agency (ANP) in level A, authorized for both onshore Headquartered in Rio de Janeiro, the Group gathers more and offshore exploration. than 50 companies from different areas, but operating with synergy: Construction, Real Estate Development, The qualification of human capital is seen as strategic, since Environmental Engineering, Oil and Gas, Shipbuilding, it is in the essence of the quality services and products Sanitation, Energy, Steel, and Food. for which the company is renowned. The integrated management systems use state-of-the-art technology and The construction company, for instance, records significant follow international standards for quality, environment, health numbers: 30,000 kilometers of highways, 95 kilometers and safety. of bridges and overpasses, 58 kilometers of tunnels, 200 kilometers of subway, 58 kilometers of railways, 3 million By investing in initiatives capable of providing more square meters of buildings, 600 kilometers of gas pipelines, just social, economic, and environmental conditions, 1,728 megawatts of energy generation, and 1,500 kilometers the organization seeks a transparent dialogue with the of transmission lines. communities that live in the areas of influence of its developments and with other stakeholders to achieve an Having in mind sustainable alternatives for power generation, the company also invests in wind farms, biomass thermoelectric power plants and small hydroelectric power plants – PCHs. Queiroz Galvão Group worldwide 12 Queiroz Galvão Group – 2011 Annual Report increasingly sustainable growth. VALUES For almost six decades the values that guide Queiroz Galvão Work: the password for achievement. It represents the Group are closely related to the lessons applied in the family path of persistence and dedication. For the Group, only the of the company founders. work executed with honesty and rectitude can yield the intended results. Moreover, the values are revealed as the secret of Queiroz Galvão’s progress, directly responsible for the position in Quality: the management of quality and the continuous which the organization is today, both in Brazil and abroad. improvement of the processes, products, and services This strong foundation, inserted in the Group’s governance allow the company to be recognized and increase its process, has allowed for the sustainable growth throughout competitiveness in the market. the years and represents a heritage filled with lessons that will ensure the continuity of its activities. Reliability: the goals and deadlines are met in all work relations, ensuring the reliability in the products and services The values are the foundation of the company’s plans provided by the Group. to face the instability of the markets. These values are: Unchangeable – regardless of the size or difficulty of the Loyalty: the principle that supports union – the driver that challenge –; Non-negotiable – the attitude toward business generates the energy to fulfill commitments and and relationships does not change –; Translation of the overcome challenges. brand essence – form the identity of the company and imply directly in the institutional image perceived by the public –; For Queiroz Galvão Group, values are not represented only Definition of ethics and morality – reveal the by plaques placed on the pillars of its constructions or on Group’s character. the walls of its offices worldwide. They are experienced and held as flag by thousands of employees, professionals to Regardless of the global scenario, the winds of economy, whom these values are transmitted, more than goals and hiccups in the market, the alternation of power or how this objectives, they are ideals shared by the company’s founders power is exercised, Queiroz Galvão's attitudes are always in the past and in the present. grounded on Work, Quality, Reliability and Loyalty. Antônio de Queiroz Galvão João Antônio de Queiroz Galvão 13 SHAREHOLDING STRUCTURE * *This total is equivalent to 51% of the common shares and gives Grupo Queiroz Galvão controlling interest in QGOG 14 Queiroz Galvão Group – 2011 Annual Report GOVERNANCE STRUCTURE SHAREHOLDERS' ASSEMBLY HONORARY ADVISORY COMMITTEE BOARD OF DIRECTORS LEGAL INSTITUTIONAL* Amílcar Falcão PLANNING, CONTROL & INFORMATION* Jones Reis CORPORATE COMMITTEE CORPORATE FINANCE* Bartolomeu Brederodes INSTITUTIONAL POLITICAL REPRESENTATION* Luiz Ronaldo Cherulli GENERAL OFFICE AND STRATEGIC HUMAN HERITAGE* Ricardo Parahyba INSTITUTIONAL COMMUNICATION* Márcio Victer CONSTRUCTION & ENVIRONMENT COMMITTEE OIL & GAS COMMITTEE REAL ESTATE DEVELOPMENT COMMITTEE Construction QUEIROZ GALVÃO Americas Petrônio Braz Jr. Construction QUEIROZ GALVÃO Brazil Ildefonso Colares QUEIROZ GALVÃO Oil and Gas Leduvy Gouvea Construction QUEIROZ GALVÃO Sub-Saharan Africa José Diniz Construction QUEIROZ GALVÃO North Africa and Asia Marcos Jordão QUEIROZ GALVÃO Exploration and Production Lincoln Guardado QUEIROZ GALVÃO Real Estate Development Frederico Pereira SHAREHOLDING & CONCESSIONS COMMITTEE BUSINESS DEVELOPMENT COMMITTEE QUEIROZ GALVÃO Business Development André Câncio INSTITUTIONAL LEVEL Vital Environmental Engineering Eduardo Sampaio EXECUTIVE LEVEL * SUPPORT TO INSTITUTIONAL MANAGEMENT 15 The company makes history with the construction of the Monorail in São Paulo, and Barra Subway, in Rio de Janeiro. Ponte do Saber – the first cable-stayed bridge in Rio de Janeiro. QUEIROZ GALVÃO CONSTRUCTION BRAZIL Construtora Queiroz Galvão (CQG), which originated the and completion scheduled for early 2013. The other 21.5 Group in 1953, in Recife, has been a driving force for new kilometers will be executed by the East Monorail Express businesses thanks to its solid work in the different areas Consortium, led by CQG, with completion scheduled for of infrastructure and the oil and gas private sector, creating 2015. The project’s budget is BRL 2.4 billion. synergy between the companies in the organization. Today it works in the following segments: sanitation, water The project is the first for this type of transportation in resources, ports, airports and highways, bridges, tunnels Brazil and the world’s largest in passenger capacity: up to and overpasses, buildings, industrial market, hydroelectric 48,000 per hour/direction, which corresponds to more than power plants and transmission lines, urban infrastructure, half a million passengers daily. environmental recovery, railways, and subway systems. In comparison to other modals, the project has less In 2011, the construction company began the structuring environmental impact: since it is electric, it does not of the public-private-partnerships (PPPs) and focused even contribute to increasing air emissions. Furthermore, it runs more on initiatives that require allocation of own resources. on tires that slide over beams, which generate low levels Among the most relevant projects in the infrastructure area, of noise. the company is making history with the construction of the monorail in São Paulo. The urban interventions were studied in a way that ensures a landscaping treatment to create a harmonious, pleasant A pioneer project in Latin America, the East Monorail environment, integrated to the daily life of the population. Express is a 24.5-kilometer-long urban mass transportation The construction method causes the lowest possible level project. Of the total extension, three kilometers have the of contamination during the production phase and increases work provided exclusively by CQG, with 450 employees the use of recyclable material in its construction. Monorail construction work, in São Paulo: pioneer technology in the country. 18 Queiroz Galvão Group – 2011 Annual Report The execution of the project is the consolidation of the The west section currently has close to 1,300 direct and partnership between CQG and the Canadian company indirect employees and should reach 2,200 with all service Bombardier, responsible for the design, supply and fronts in operation. In the south section (General Osório- installation of the system. Of the 54 trains in the system, Gávea), the estimated number of employees is 2,000 at the 53 are being produced in the company plant located in the peak of activities. municipality of Hortolândia, region of Campinas, upstate São Paulo. In the northeast region of the country, in addition to the construction of a 250 kilometer-long Canal do Sertão (Sertão In 2011, in Rio de Janeiro, CQG finished the construction of Canal), in the state of Alagoas, CQG is building Via Mangue, the first cable-stayed bridge in the state, Ponte do Saber – a in the state of Pernambuco. The project comprises the project developed simultaneously with the cleaning up of construction of routes to improve the traffic in the south Canal do Fundão (Fundão Canal). side of Recife, with sensitive environmental and social characteristics. Still in the urban solutions area, we point out the construction of Barra subway, also aimed at the 2016 Olympic Games. Line 4 of the subway will be approximately To preserve the environment, the company is developing the entire project of routes over the mangroves. 16 kilometers long and will be delivered in December 2015, with six stations built along the route. It is expected that 300,000 people will use the new line, taking approximately Approximately 1,100 families living in areas of risk are being transferred to safer and better locations. 35 minutes to go from the district of Barra to the south side of the city. Construction work is at a fast pace. Totaling 4.7 kilometers, Via Mangue is composed of lanes for vehicles, sidewalks for pedestrians and bike lanes. It also The tunnel excavations in the route going to the district of includes the construction of two overpasses, eight bridges, São Conrado, at Emboque Barra, completed 1,400 meters. A 379-meter-long tunnel for the parking of trains and another 280-meter-long service tunnel were finished. At the São Conrado Station work front, the retaining walls to stabilize the hillside region are being finalized. In December 2011, the construction of the service tunnel was completed. It is 177 meters long and the excavations of the tunnels on the route going to the Barra and Gávea districts have already reached 540 meters. The total extension of excavated tunnels, including all service fronts, amounts to 2,559 meters. Barra Subway: the excavation of tunnels advances at a fast pace. 19 and two access roads, and the widening of Paulo Guerra beginning of its construction in 2010, prioritizing the use of bridge and the Capitão Temudo overpass. local workforce. In the energy generation sector, the company also had a Construtora Queiroz Galvão plays a relevant role in the significant performance in 2011. Group’s operations in terms of the oil and gas production chain, complementing the areas of exploration and The work in the Belo Monte Hydroelectric Power Plant, production; operation services for onshore and offshore located in the Xingu River (PA), were initiated by the Norte drilling rigs; and shipbuilding industry. One of the leaders in Energia Consortium, with participation of CQG. The project the oil and gas industrial market, the company stood out in will have a total installed capacity of 11,233.1 megawatts, 2011 for the following projects. and the operation of its first unit is scheduled to start in 2015. The implementation of the hydroelectric power plant Abreu e Lima Notheast Refinery (RNEST), in Pernambuco will add 4,571 average megawatts of power to the Brazilian grid, which is sufficient to supply 40% of the households in the country. Located in the city of Ipojuca, in the Metropolitan Region of Recife, RNEST will be the first refinery built with national technology and the only one adapted to process 100% With operation start-up scheduled for the first half of 2012, of heavy crude with minimum environmental impacts, in the Mucuri Small Hydroelectric Power Plant (PCH), located addition to producing fuels with lower sulfur content than in Carlos Chagas (MG), is the company’s own investment. the level required by the strictest international standards. The project has a total installed capacity of 22.5 megawatts and already boosts the economy of the cities in the Mucuri Valley region, with the creation of 500 direct jobs since the The Ipojuca Consortium, led by CQG, is building the interconnection of the refinery through pipelines to supply all The construction of Via Mangue also includes eight bridges and two overpasses, in addition to access ways. 20 Queiroz Galvão Group – 2011 Annual Report units. It is more than 30,000 tons of pipes and approximately in neighboring municipalities, which minimizes social- 10,000 men working on the job. Completion of the project is environmental impacts. scheduled for 2014. Rio de Janeiro Petrochemical Complex (Comperj) Quip: expertise IN EPC Located in an area of 45 million square meters in the city Created in 2005, Quip S.A., with headquarters of Itaboraí, the project is the largest in Latin America, and its in the New Port of the city of Rio Grande (RS), processing capacity will be 165,000 barrels of oil daily, in the is a company formed by the expertise of four first phase. national groups. CQG has 33% of ownership interest. Specializing in implementing EPC The QGGI Consortium, led by CQG, is responsible for the (Engineering, Procurement and Construction) construction of two Hydrotreater Units (HDTs) and their projects, the company takes on engineering respective power substations, which will remove sulfur from development and detailing of the work, the fuel, making it less pollutant. provides procurement, oversees suppliers and conducts logistics management. In addition, it In order to support the operations, a 50,000-square-meter executes the construction, assembly, training, construction site was built near the units. According to the performance test and, when necessary, the CQG environmental management policy, the facilities have assisted operation. a wastewater treatment station and storage system for chemical products, as well as a conscious team in terms of selective collection. Most of the employees hired live RNEST – the construction of pipelines is one of CQG’s activities in the refinery. 21 Duque de Caxias Refinery (Reduc), in Rio de Janeiro SUSTAINABILITY POLICY Also in the industrial market area, the construction company finished, in 2011, two important projects at Reduc, which will have relevant impacts for economy and the public. CQG decided to implement a sustainability policy in its entire corporate management system. Through a clear and objective The Hydrodesulfurization Unit (HDS) has a processing capacity of up to 5,000 cubic meters of naphtha daily in order to significantly reduce the level of sulfur in gasoline, from 1,000 to 30 parts per million (ppm), without altering the characteristics of the fuel. language, it defines the guidelines of a company that is economically viable, environmentally correct, and socially fair in order to raise awareness of all its employees in terms of making the company’s processes more sustainable. The Gas Production Anticipation Plan (Plangás), carried out through a consortium, covered the services of engineering, procurement, constructions, commissioning and assisted operation to the project. These contracts received “Quality and Safety” and “Environment and Health” awards, respectively as the best in 2011, in an event organized by the Reduc Enterprises Implementation program (IERC). Quip S.A., New Port in the city of Rio Grande (RS). 22 Queiroz Galvão Group – 2011 Annual Report In the offshore market, the company is also working on four major projects: the construction of platforms P-55, P-58, P-62 and P-63, all managed by the affiliated company Quip S.A. These four units will have a combined production capacity of up to 720,000 barrels per day, a significant number that represents more than 30% of the current national production, of 2 million barrels a day. In 2011, CQG also maintained its investments in the In 2012, the company will continue with the implementation construction of platforms P-59 and P-60. These are two jack of an occupational health and safety software to gain more up platforms, with completion scheduled for April and July control and speed in the transfer of data between the 2012, respectively, through the Rio Paraguaçu Consortium, construction sites and the headquarters. Check lists will which has interest in the Group. also be applied in all projects, with the objectives of forming compliance indices and facilitate the identification of projects Excellence in process management that need more support. To ensure standardized results in all its projects, CQG People Management implements the Integrated Management System (SGI) in full compliance with the legislation of the countries in Focused on the well-being and training of its employees, which it operates. Certified by the international standards CQG believes that respect to life is an essential aspect in ISO 9001 (quality management), ISO 14001 (environmental the development of work. In 2011, the company offered management) and OSHAS 18001 (occupational health and more than 42,000 hours of training, totaling an average of six safety management), and the PBQP-H (Brazilian Program hours per worker. for Quality and Productivity in the Habitat) Siac Level A, the company pursues excellence in the management of its processes. Risk Assessment Prior to the beginning of the construction of each project, CQG develops a risk assessment program, including the identification, quantification and control – in addition to promoting programs to prevent errors and risk factors for its employees and clients and for the business itself. The construction company and its consortiums have constant improvements in accident rates. Occupational disease rates decreased by 29.15% from 2009 to 2011, and the injury rate showed a 0.49% reduction in the same period. In 2011, there were no fatalities. Employee well-being is a priority of the health, training, and safety programs. 23 QUEIROZ GALVÃO INTERNATIONAL CONSTRUCTION Operating in the international market since 1984, Construtora first Hydroelectric Power Plant by Eletrobras outside Brazil. Queiroz Galvão (CQG) has different units which are in Also in Nicaragua, the company works in the geothermal responsible for business management abroad: power plant of San Jacinto-Tizate as the first Brazilian Latin America, Sub-Saharan Africa, North Africa and Asia. company to execute construction work in this segment. Latin America In Venezuela, the construction company proceeds with the Yacambú-Quibor project. Located in the state of Lara, its In 2011, the company consolidated its operation in Latin objective is to take advantage of the waters of the Yacambú America with significant revenue of more than 200 million River, diverting and storing these waters as far as the Quíbor dollars. The revenue resulted from the strategy to divide the Valley. Part of the water will be geared to direct irrigation region into four large areas – Southern Cone, Northern Cone, of 19,000 hectares, another part will be incorporated to Venezuela, and Central America and the Caribbean – with the existing groundwater aquifers, and a third part will be directors that gained more autonomy and the necessary integrated to the Barquisimeto metropolitan aqueduct. support from headquarters for local management of the projects. Sub-Saharan Africa In the Dominican Republic, the unit was awarded the In the Sub-Saharan Africa, CQG is developing businesses contract with the National Institute of Water Resources that aim to contribute to the economic and social growth (INDRHI). The work comprises the execution of the of the countries in the region. The beginning of the works construction work and the supply of all goods and services occurred in Luanda, capital of Angola, and in the province of required for the completion of the Agricultural Development Kwanza Sul, in 2006. The projects expanded rapidly to other Project Azua II – Pueblo Viejo. regions such as Benguela, Bié and Moxico. In 2011, the company decided to expand its presence in more locations. In Peru, CQG is participating, for the first time, of a concession outside Brazil. The company worked in the construction project of the Inambari-Azangaro section of the Southern Interoceanic Corridor, which connects the country to Brazil and, since July 2011, has been operating in the SurPeru’s toll. In Argentina, the company obtained the National Register for Constructors of Public Works. In Nicarágua, the company is participating in the project for the construction of the Tumarin Hydroelectric Power Plant, in association with Eletrobras and the local government. Tumarin, which has a 253-megawatt capacity – energy sufficient to supply 30% of the country’s demand –, is the Interoceânica Sur Highway – Peru. 24 Queiroz Galvão Group – 2011 Annual Report The company opened offices in Mozambique, Ghana and With an office already established in Dubai, the company Gabon in order to operate respectively in Southern Africa, opened a branch in Abu Dhabi, capital of the United Arab Western Africa and Central Africa. Emirates, and a representative’s office in Doha, capital of Qatar. CQG signed contracts for the construction of new roads in Angola, such as the construction of 7th Avenue, an important Based on these countries, the company began to develop roadway to serve the population in the outskirts of Luanda, commercial actions in other regions, such as Saudi Arabia, and resumed work in sections of the Quibala-Gabela and Oman, Iraq, Bahrein and Turkey. Cariango-Mussende highways, both in Kwanza Sul. The economic stability of the Middle East and the The company diversified its operation in other infrastructure demand for investments in infrastructure projects helped segments such as the real estate area, with the construction the business area to gain new markets as early as 2012, of the Brazilian Embassy Building in Luanda, and Residencial signing contracts for projects that are in the bidding process. Morabeza, a high-end real estate project. The operations in Libyan territory are still on focus, and, therefore, the local situation continues to be monitored. It prospected businesses in Ghana, Equatorial Guinea, Gabon, São Tomé and Príncipe, Namibia, Botswana, Mozambique, Tanzania and Kenya. CQG’s Angola branch has approximately 80% of local employees in its staff. The administrative employees participate in all training programs. The operational staff in the field receives guidance on health and safety, with special attention given to fight against the endemic diseases common to the region, and sexually transmitted diseases. Northern Africa and Asia In 2011, the political conflicts in Libya started, which led to the interruption of CQG’s contracts in the country. From then on, the board of directors of the region’s business unit decided to reinforce the commercial operation in the countries of the Persian Gulf: United Arab Emirates, Qatar, and Saudi Arabia, whose economy and politics are more stable. All the company’s programs, in 2011 aimed at consolidating the expansion towards the Middle East. Road project in Angola. 25 The company consolidated great achievements in 2011 in the segments of energy, highways, sanitation and the shipbuilding industry. Rio-Teresópolis Road, section managed by CRT. Engaged in the process of intensification of public In June, the company signed a contract with Sete Brasil concessions since the 1990´s, the Group participates in for the construction of seven drill ships, projects that are in Brazil´s growth with significant investments in infrastructure advanced detailing phase. areas. Queiroz Galvão Participações e Concessões (QGPC) operates in the business areas of energy, highways, sanitation, and shipbuilding industry. In December, EAS delivered to Petrobras the largest semi-submersible platform hull ever built in Brazil, with total quality assurance and compliance with safety, Shipbuilding Industry environmental, and health aspects – this lowerhull of the P-55 platform weighs a total of 25,000 tons, measures 44 In the shipbuilding sector, the company holds a 50% interest meters in height and has a 94 x 94 meter base. in Estaleiro Atlântico Sul (EAS), the largest shipyard in the Southern Hemisphere, located in the Suape port complex The international certifier American Bureau of Shipping in Pernambuco. In 2011, the shipyard consolidated great (ABS), one of the main shipbuilding industry classification achievements. societies in the world, certified all phases of the João Cândido vessel, the first built by EAS. After successful sea trials, the project was delivered to the client, Transpetro. P-55 platform under construction at Estaleiro Atlântico Sul (PE). 28 Queiroz Galvão Group – 2011 Annual Report People Management professionals work in integration with the operational teams, identifying, analyzing, treating and controlling risks Workforce training and empowerment are priorities for in order to eliminate them. Hence, the company conducts EAS. Thus, the shipyard chose to use local labor, a bet in inspections, monitoring, preliminary risk assessments and the region's economic development. It currently generates training to perform dangerous tasks. approximately 5,000 direct jobs with qualified professionals for the shipbuilding industry. In 2011, several programs were In 2011, EAS also maintained environmental monitoring developed, such as: promotion of leaders and supervisors, and control in partnership with local universities through the Work Market Moment Program and a partnership with the implementation of eight basic environmental programs Rio de Janeiro Federal University (UFRJ) for a vacation (PBAs): environmental management; solid waste internship in the shipyard. management; determination of the level of toxicity in wastewater; determination of the survival rate of nektonic In addition to the training of the workforce, EAS has invested organisms; monitoring the quality of surface and ground in the mapping of processes, assessment of operational water; monitoring of the biotic environment in the estuary risks, and in the implementation of operating procedures in of the Tatuoca River; environmental education program and quality, safety, environment, and health, which are the basis social communication for the environmental area. for obtaining the Integrated Management System (SGI) certifications. Risk management at Atlântico Sul is made through a multi-disciplinary team comprised of engineers, doctors, biologists, safety technicians and firefighters. The AWARDS Top HR ADVB-PE 2011: thanks to the EAS Professional Training Program, which hired more than 3,000 people, previously with low level of education and no professional qualification, from the municipalities of Ipojuca, Cabo de Santo Agostinho, Jaboatão dos Guararapes, Escada and Moreno. Largest and Best in Transportation and Logistics: Granted by the Transporte Moderno magazine, an award in the Largest and Best Shipbuilding Industry category. Sea trial of the João Cândido ship. 29 Sanitation book and production of a documentary named Tragédia e reconstrução – O desafio das águas (In loose translation: QGPC holds a 24.17% interest of the holding Saneamento Tragedy and reconstruction – The challenge of the waters). Ambiental Águas do Brasil (Saab), which is present in eight municipalities in the state of Rio de Janeiro and four in The company was successful in the bid for sewage São Paulo. Nearly 2 million inhabitants are served by the treatment and collection in the western side of Rio de company, with treated water and sewage collection. In Janeiro, the AP-5, which comprises 21 districts. The region 2011 the 11 concessionaires of the organization invested has an area of 592.33 square kilometers and corresponds approximately BRL 84 million in their operation areas. See to almost half of the city area (48.4%). The area has a below the highlights of the year. population of more than 1.8 million inhabitants, which represents 27.6% of the municipality. Pro-activity and dedication of the teams in the recovery of the damaged water supply structures and the fast service The creation of Soluções Ambientais Águas do Brasil (Saal), provided to the population affected by the tragedy caused a company operating in the industrial sector developing by the heavy rains in Nova Friburgo (RJ) in the beginning projects for the treatment of industrial effluents and the of 2011. The experience resulted in the publication of a management of environmental liabilities. In fact, the new company has already signed a contract with Pepsico. Water treatment station, Niterói (RJ). 30 Queiroz Galvão Group – 2011 Annual Report Environmental education the 2014 World Cup and the 2016 Olympic Games. Therefore, it is in this market niche that Saab intends to concentrate its Aware of its social role and the preservation of natural investments in the coming years. resources in the communities in which it operates, Saal has been developing several projects in these areas investing, Currently, in the public sector, the company´s greatest mainly, in environmental education. The program of visits to challenge is to start the implementation of the project in the water and sewage treatment stations (ETAs), for example, west side of Rio de Janeiro, while in the private sector it is is carried out by the utility companies of Águas do Brasil, the consolidation of Saal. in association with the municipal Board of Education and Environmental Department. It works with students from In addition, the signing of the contract with Águas do public schools, private institutions, technical schools Amazonas is planned for the first half of 2012, and should and universities. increase the total number of people benefited by the Group´s sanitation work to more than six million people. Every week, students visit stations and listen to explanations outdoors, touring the facilities and closely following every step of the treatment processes. Visits are followed by presentations of videos and animations about the importance and the care that should be given to water and the environment. At the end, booklets with games and pastimes that stimulate students to memorize what they just learned are distributed, as well as brochures with information on how to save water, identify leaks and correctly wash water tanks and reservoirs (read about other Saab programs in chapter Responsible Projects). Perspectives According to the Brazilian Association of Private Water and Sewerage Utilities (Abcon), the private sector serves today approximately 10% of the Brazilian urban population in the provision of public services in the area of sanitation, whether through concession contracts or through public-privatepartnerships (PPPs). The association foresees a 30% to 40% increase in the participation of private companies in the basic sanitation sector to serve the urban population in the next ten years, especially due to the major events to occur in Brazil, such as Águas de Nova Friburgo – Treatment Station. 31 Energy Highways In the energy sector, QGPC continued, in 2011, with the In the southeast, Queiroz Galvão participates in the operation of the three hydroelectric power plants controlled management of the Rio-Teresópolis Concessionaire (CRT), by the company: Santa Clara, in Minas Gerais, Quebra which has 142.5 km of lanes and runs across several Queixo, in Santa Catarina, and Jauru, in Mato Grosso. The municipalities between Baixada Fluminense (Lowlands) and company also advanced with the construction of the Mucuri the Região Serrana (Highlands), in Rio de Janeiro. In the Small Hydroelectric Power Plant (PCH), in the municipality of south of Brazil, the company participates in the Integrated Carlos Chagas (MG), built by CQG. Highways of Paraná S.A. (Viapar), which manages sections of federal highways BR-369, BR-158 and BR-376; and of state According to data from the state government, Minas Gerais highways PR-444 and PR-317. has the largest number of PCHs in Brazil. There are 89 in operation, with generation capacity of 589,205 kilowatts In January 2011, CRT faced the great challenge of recovery of power, which corresponds to 3.19% of all the energy of the highway along some 40 kilometers, in the Teresópolis- produced in the country. Além Paraíba section, due to the strong rains that fell in the highland areas in that month, in what was considered the Risk Management greatest weather-related tragedy in the country´s history. The procedures of the contingency management and risk Risk management of the plants managed by QGPC is done control plan enabled a series of initiatives that resulted in the in the areas of assets, personnel, environmental, and dam nonexistence of victims and damages in the users’ vehicles. safety. The environmental procedures are highlighted: Recovery actions in the affected areas allowed for the agreements with the Environmental Police of Chapecó; normalization of traffic in a short period of time, as well as contract with the company that implements and monitors the improvement and reinforcement in the affected areas for the environmental programs determined by the Santa the preservation of the structural conditions of the highway. Catarina agency, the Environment Foundation - Fundação do Meio Ambiente (Fatma); implementation of the Safety, The risk classifying organization Fitch Ratings increased Contingency and Emergency Manual; and implementation of CRT’s national rating from A+(bra) to AA- (bra), which means oil contention tanks and storage for flammable substances, that the level of reliability of the concessionaire increased in in order to minimize environmental damages. respect to image, risk, credit, transparency, governance and risk assessment by users, among other factors. Dam safety acts in the implementation of the Emergency Operation System (Sosem), which should be triggered in CRT completed the construction of the first section of the case of great inflows in the reservoir, and in the report of third lane in the uphill direction to Teresópolis and initiated periodic readings of the dam's instruments, which are sent the second section, which will improve the flow by allowing for specialized analysis and issuance of technical reports. heavy vehicles to travel on the right lane, allowing for safer overtaking. 32 Queiroz Galvão Group – 2011 Annual Report Viapar also highlights remarkable facts in 2011. The route, with a two-lane 9.9 kilometer section, will be connected by the city`s south side at kilometer 210.7, near Increase in traffic due to increased harvest in the state of Jandaia do Sul. Paraná and the 7.63% increase in the state’s vehicle fleet, resulting in greater use of the highway and consequently Risk Management better economic result. In terms of traffic accidents on the highway, CRT relies on Completion of 131 kilometers of pavement restoration, a multi-disciplinary team (Vida na Preferencial – Life on the improving traffic conditions and providing more safety Preferential Lane), which deals with the spots with abnormal to users. occurrence of accidents. Based on the Highway’s Monitoring Policy, an evaluation and classification of the existing Start of the construction in the Mandaguari contour, in risks is carried out through the monitoring of climate and the north of Paraná. The work is a long-time aspiration of geotechnical conditions, establishing an annual monitoring the municipality and users of BR-376, starting at kilometer program integrated to the company’s strategic planning. 203 of the highway, in the Maringá-Mandaguari direction. In terms of environmental risks, training on accidents with cargo is developed involving the Civil Defense, the environmental organizations and the Highway Police, in addition to the environmental preservation in the right-of-way and the permanent inspection of the environmental liabilities near the location. In terms of safety, the company´s Safety Engineering and Labor Medicine Specialized Service (SESMT) trains employees on signaling traffic due to incidents and highway construction work, fire brigade, hazardous cargo and defensive driving. Concerned about minimizing the environmental impacts of their activities, the concessionaires carry out, among other initiatives, the following: Fauna Viva (Living Fauna) Project, work in rescuing animals found on the highway; and the Environmental Education Program, aimed at developing awareness of the parties directly involved with the project's execution and operation, who are the workers, users of the highway, and the local population (read about other programs in chapter Responsible Projects). Rio-Teresópolis Road, portion managed by CRT. 33 The company stands out in the market for urban cleaning, destination and treatment of solid waste in Brazil. Employee in action at the Waste Treatment Center of Juiz de Fora (MG). Vital Engenharia Ambiental S.A. was created in 2007 as a result of more than 15 years of the expanding operations of the Environmental Department of Queiroz Galvão Group. Among many challenges that were overcome, the company was born with the know-how gained from the recovery of what was the largest open-air dump in Brazil: The Jardim Gramacho landfill, in the city of Duque de Caxias, in Rio de Janeiro. Currently, the company is one of the largest in the segment of public cleaning services and treatment of solid waste in Brazil, operating in several states. In 2011, Vital grew in its sector with important achievements. The most relevant of which are: Creation of EcoNit, through a Public-Private-Partnership (PPP), a company responsible for all waste management of the city of Niterói for the next 20 years, from collection to final destination, including transportation. Vital is part of the company Inova Gestão de Serviços Urbanos which operates 50% of the urban cleaning in the city of São Paulo, providing services to 13 administrative regions. Approximately 3,500 kilometers of public streets are swept every day, distance equivalent to a round trip between the states of São Paulo and Bahia. In the Candeias Treatment Center, in Jaboatão dos Guararapes, the company is responsible for receiving residential waste from the Greater Recife Area, with a capacity of 120,000 tons per month. CTR (Waste Treatment Center) has a leachate treatment station, in addition to a license for recycling inert waste. According to the Brazilian Institute of Geography and Statistics (IBGE), based on data from the 2010 census, Vitória is the cleanest capital city in the country. This result is the recognition of Vital´s work, which collects waste and performs other cleaning services in the municipality. Cleaning of monuments, São Paulo (SP). 36 Queiroz Galvão Group – 2011 Annual Report Integrated services and mechanical sweeping of public streets, complementary services (cleaning of beaches, street market and slopes, Based on the needs and characteristics of each municipality, trimming of trees and removal of yard waste, maintenance Vital integrates a wide range of services for planning and of parks and gardens, clearing of storm drains, painting of management of urban cleaning, which reduces costs to the curbsides), transportation and final destination of waste, with contracting parties. Furthermore, the company optimizes the the proper treatment. The company also provides services execution of activities, such as: collection of residential and for washing and conservation of monuments, contributing to commercial solid waste, hospital waste collection, selective the preservation of the historical and cultural heritage, as it is collection, collection and destination of inert waste, manual done in the city of São Paulo. Seedling greenhouse for reforestation at the CTR in Juiz de Fora (MG). 37 Waste Treatment Center Environmental Education Program The implementation of the National Solid Waste Policy in In its CTRs the company adopts environmental education 2010 foresees the eradication of open-air dumps in the programs aiming to comply with the following guidelines: country and the creation of appropriate landfills for the final destination of waste by 2014. Based on these two major challenges, Vital focuses its strategy on the implementation To promote critical reflection on solid waste, reviewing the relationship between man/nature and considering a global of new Waste Treatment Centers (CTRs). To this end, the company invests in technological innovation through research and partnerships with universities, to search for PROJECT CRIAR economically viable solutions in Brazil, both for waste treatment and the production of energy. Vital Engenharia Ambiental participates in Project Criar – Brazilian acronym for Center for Recycling, Innovation, Learning, and The units built and operated by Vital are committed to social well-being and are licensed by the competent environmental agencies. The facilities comprise environmental education centers open to visits from schools, public institutions, associations, universities and researchers. Renovation - in Linhares (ES), in partnership with the municipality’s Department of the Environment and Water Resources, the company Sucos Mais (SABB Coca-Cola), the Coca-Cola Brazil Institute and the NGO Doe seu Lixo (Donate your Waste). The aim of the program is to implement and operate an innovative system of selective collection and recycling of solid waste in the city, generating social benefits to the registered pickers. Methane gas burners at the CTR in Juiz de Fora (MG). 38 Queiroz Galvão Group – 2011 Annual Report reinterpretation of social-economic, political and cultural relations, as well as their impacts on the environment. Disseminate information about environmental and solid EMPLOYEE HEALTH In 2011, Vital carried out a pilot project on Analysis of Ergonomics at Work (AET) with waste issues, contributing to form a critical awareness of the some employees (environmental agents, public in general. chainsaw operators, among others). It is a methodology that studies the operating method to understand the interaction of Encourage a change of concepts, actions, and attitude workers with technology, organization and in employees, the communities, and the public as a the work environment, seeking to make whole in terms of environmental control and mitigation of activities simpler, safer, more comfortable and environmental impacts in the project's activities. productive. In addition to reducing leave of absence resulting from injuries or traumas, the program contributed to improving the quality People Management of life and health of professionals. With approximately 25% of the number of employees in the Group, Vital demonstrates that the cleaning activity is The company further invests in the development of always labor intensive. The contract for urban cleaning in the awareness campaigns to turn the population into partners city of São Paulo, for example, is the largest ever managed in the conservation and cleaning work. In all places where by the company in terms of personnel: more than 5,000 it operates, Vital, inspired by the quality of the work it employees. provides, seeks to stimulate residents of the communities to also contribute to a cleaner city by not littering public streets. Residential waste collection, São Luís (MA). 39 In terms of launches and sales, the numbers for 2011 reflect the results that keep the company among the largest growing in the sector. First building tower completed at Centro Empresarial Queiroz Galvão in Recife (PE). The expansion of Queiroz Galvão Desenvolvimento 310% in contracted sales. These indicators measure the Imobiliário (Queiroz Galvão Real Estate Development - QGDI) excellent results that keep QGDI among the companies in the domestic market, in its area of work – construction with the largest growth rate in the sector. The assertive and and marketing of residential, commercial and leisure real planned launches were very well accepted by the market estate –, continues at a fast pace. The large growth in 2011 in 2011: can be evidenced both in terms of launches (31.4%) and in contracted sales (64.4%), compared to the previous year. The first project of the Rio de Janeiro office, the Barra The numbers for these two variables in 2011 can also be Village House Life, had all its units (324) sold on the compared to those reached in 2009: 402% in launches and launch day. Aquarela Paulistana project, São Paulo (SP). 42 Queiroz Galvão Group – 2011 Annual Report In the Pernambuco office, where QGDI started its The main investments of QGDI in 2011 focused on operations, the company launched a project – Maria expanding operations to new cities, on training of teams Carmem, Maria da Glória, Maria Lina and Maria Lara – with and on improvement of internal processes, as well as new 412 units. More than 70% of the total offered to the market technologies. Considered one of the differentials to leverage was sold in the first month. good performance, the company continued investing in the pool of lots for its real estate developments, adding BRL 328 The São Paulo office, in turn, innovated by launching a million to the existing volume. As a result, the company’s project in the city center, the Aquarela Paulistana, in the Bom total pool of lots increased by 20.5% when comparing the Retiro district, which also obtained great results, having sold volume in December 2011 to the volume registered in the more than 60% of the units in eight months. same month in 2010. Another highlight of the company in 2011 was the delivery Excellence in Management of 11 projects, totaling more than 288,000 square meters of total built-up area: seven in Pernambuco and four in In order to better understand its clients’ needs and offer São Paulo. what the market is really interested in buying, the company listens to the clients before, during, and after the acquisition NATIONAL RECOGNITION In Pernambuco: the Ademi Trophy, the most relevant award in the real estate market, for the Maria Angela Lucena project, and also 3rd place for Maria Edicta, both located in the best residential area in the city: Boa Viagem avenue. In Rio de Janeiro: Ademi Trophy in the category Large Residential Building Project, with the first launch in the city – the Barra Village House Life. In the Northeast: Anuário Valor 1000, by the Valor Econômico newspaper – QGDI was chosen the region’s best company in its sector. Prospection of areas. 43 of the property. In 2011, the company developed the Engineering Notebook, a document for the specific control of the construction work, through which the daily activities are systemically monitored. The company also finished the first module of the Leader Development Program (PDL), with the participation of 111 employees, from the Pernambuco, São Paulo, Rio de Janeiro and Bahia offices. Still in the context of management training, several executives participated in the holding’s Executive Development Program. For senior management, the Managing Committee discusses strategic issues of the company's business through monthly meetings in which indicators of the QGDI’s Dashboard are analyzed – monthly metrics focused on annual goals. In 2011, a new moment for the discussion of the company’s most detailed operation was created, the Operational Managing Committee. In addition, QGDI conducted meetings with the Expanded Managing Committee in the regional offices to align the annual strategy. The meetings involved the Managing Committee, managers, engineers and architects. Certified by ISO 9001 (Quality) since 2008 and by the Programa Brasileiro de Qualidade e Produtividade do Habitat (Brazilian Program for Quality and Productivity - PBQP-H) since 2003, the company has processes that are mapped and controlled in order to advance in the continuous improvement of products and services. In 2011, the company obtained recertification of the quality norm. Sustainability Aware of its social and environmental responsibilities, QGDI initiated, in 2011, discussions about the creation of a Sustainability Committee to consolidate the good practices Luiz Dias Lins and Maria Angela Lucena Buildings, Recife (PE). 44 Queiroz Galvão Group – 2011 Annual Report related to the subject that have already been performed in its 2011, management level achieved more than 1,000 hours projects, such as: of training in all regional offices. Furthermore, the company supports postgraduate courses for employees and promotes Selective collection in construction sites, with indicators to monitor and minimize the generation of waste. Use of wood from reserves legalized by Ibama in the program Jovem Talento (Young Talent) with engineering interns. Perspectives its projects. Despite all the discussions concerning the depletion of the Reduction of impact in areas neighboring QGDI funding that fuels the real estate market, perspectives are developments through noise control and physical good, since there is characterized demand and, especially protections, in addition to precautions for the preservation of political will of the federal government to maintain the traffic routes and care for pedestrians. housing issue in the country’s priority agenda. In 2012, the major companies in the market estimate an average growth Saving of water (individual water meters, double-phase toilet flushes, aerators in faucets, among others) and of 5% to 10%. However, some of them estimate to grow more, and QGDI is included in this group. power in projects (lighting control system through presence sensors, distributed lighting command in the garages, VFD In the program Minha Casa, Minha Vida (My House, My elevators – variable-frequency-drive –, prioritization of light Life), the company is responsible for the construction of colors in the façade to reduce heat absorption, a project in the city of Abreu e Lima, in Pernambuco, with among others). approximately 2,300 units and delivery scheduled for 2014. Following the market demand, QGDI will launch the first Training and lectures to raise awareness among employees on the need to adopt environmental best practices. In project in the Federal District, and is already planning units in Ceará, still with no defined date for the launch. Barra Village House Life, Rio de Janeiro (RJ). 45 The significant growth in operational and financial indicators, in 2011, marks the company’s history. Alpha Star: offshore oil drilling rig. 2011 was a milestone for Queiroz Galvão Óleo e Gás Among the achievements in 2011, QGOG highlights: (Queiroz Galvão Oil & Gas - QGOG) as the year of largest growth of its operational and financial indicators since the In June and July the company initiated the operation of five beginning of its operations, in 1980. Net revenue had a new drilling rigs: three onshore, QG-V, QG-VIII and QG-IX, 70.5% variation. In the same period, the company expanded and two offshore for ultra-deep waters, the Lone Star and its operational fleet by 50%, reaching a total of 15 drilling the Alpha Star – the latter delivered to Petrobras before the rigs, nine onshore and six offshore. The growth is also established deadline. reflected in the number of employees, which is currently 2,100 and is expected to reach 2,500 in 2012. Lone Star was built in Abu Dhabi, with a capacity to operate in water depths of up to 2,400 meters and drill wells These results can be explained by the strengthening of the of up to 9,000 meters in depth. oil and gas market, which favors the plans for development and exploration of QGOG’s client companies, such as Alpha Star, built in the Keppel Fels shipyard in Singapore, Petrobras, which concentrates a major part of the company’s is capable of operating in water depths of up to 2,700 businesses, in addition to OGX and HRT, two new clients meters and drill wells up to 9,000 meters deep. The new rig undergoing an expansion and consolidation process of their is the company's third semi-submersible platform for deep operations in the Brazilian oil and gas sector. waters, joining the Lone Star, which started to operate in the beginning of 2011, and its twin sister, the Gold Star, which has been operational since 2010. Workers during oil drilling performed by the Alpha Star. 48 Queiroz Galvão Group – 2011 Annual Report In 2012, QGOG should receive two new drilling units for ultra-deep waters to operate for Petrobras, the drill ships Amaralina Star and Laguna Star. In addition to these, the company was awarded three other ultra-deep water rigs, in association with the company Sete Brasil, in the bid carried out in 2011 by Petrobras for the supply of up to 21 rigs, which will be built in Brazil in an operation scheduled to start in 2016. In the segment of Floating Production, Storage and Offloading units for oil and gas (FPSO), the company continues to grow. In 2011, the company, along with its partners SBM and Mitsubishi, signed a new contract with Petrobras, for the construction and chartering of the FPSO Cidade de Ilhabela, which, along with the FPSO Cidade de Paraty, in which QGOG also participates, will be the largest and most modern production units to operate in the world. Excellence in Management Excellence in drilling services and the completion of oil and gas onshore and offshore wells significantly contributed for QGOG to achieve its recertification of its Integrated Management System (SGI) in 2011. This result confirmed, once again, that the company complies with and follows the international requirements of the norms ISO 9001 – Quality Management, ISO 14001 – Environmental Management and OSHAS 18001 – Occupational Health and Safety Management. SGI's main focus is on stakeholders (clients, shareholders, the community, suppliers and employees), and the results achieved for Quality, Health, Environment, and Safety (QSMS) show that the company is on the right track. QGOG considers safety assurance in its operations as one of its main objectives. For this purpose, it has been continuously working on improving its Integrated Management System, prioritizing aspects related to risk management in operations. In 2011, the company Alpha Star: offshore oil drilling rig. 49 invested more than BRL 5 million in training courses, which (Education Journey), an integral part of the Project for Risk corresponded to more than 4% of the hours worked to Management in Operations. The methodology, acquired maintain and improve competencies of its employees. through São Paulo University (USP), has been applied worldwide, with significant results, and is being customized The following initiatives can be highlighted: according to the specificities of the oil and gas sector and QGOG´s characteristics. The journey is comprised of The safety campaign Nossos Valores, Nossa Segurança an intensive training program on risk management, and (Our Values, Our Safety), which was conducted between it shows results that go beyond training of employees. March and December 2011, covered essential topics It contributes to the development of a self-diagnosis of such as technical auditing, training for perception of the company, which may be related to SGI´s maturity. In risks, development of the operational risk assessment addition, it provides the establishment of action plans to lead methodology, training in investigation of incidents and the company to higher levels of maturity in the management accidents, among others. The initiatives received formal of its processes, mitigating risks in the operations and recognition both from Petrobras, onshore and offshore, and allowing for sustainable growth. This process of evolution from OGX, being presented as Best Management Practices. can last from five to ten years, and QGOG is the first Brazilian company in the oil and gas sector to adopt In terms of evolution and consolidation of the SGI, the major highlight is the application of the Jornada de Educação Control room of the Gold Star platform. 50 Queiroz Galvão Group – 2011 Annual Report this methodology. Perspectives In the light of this expansion, QGOG develops its strategic positioning based on the medium and long terms. In After 2011, a year of significant growth for the company, December 2011, the company started the planning of the QGOG continues to operate in a fast pace to enable new 2012 to 2020 period, to be finalized in the beginning of leaps. In Brazil, the onshore and offshore business sectors the second semester of 2012. The assumptions prepare remain strong, as well as the opportunities in projects to the company for the internationalization of its operations operate FPSOs. For 2012, the expected growth rate for the and incorporate guidelines to strengthen the sustainability company is of 20% to 25%. culture in the organization. QG-IX: onshore oil drilling rig in the Amazon region. 51 In 2011, the company went public, in what was considered the largest IPO of the year, and consolidated its portfolio of assets. PMNT-1: exploration in Manati (BA). The only publicly traded company in the Group, Queiroz The Manati Field, 45% owned by QGEP, is located in the Galvão Exploração e Produção (Queiroz Galvão Exploration Camamu basin, off the coast of Bahia. In operation since and e Production - QGEP) made an initial public offering of 2007, it is considered one of the largest non-associated shares in February 2011, in what was considered the largest natural gas production fields in Brazil. The company´s IPO of the year. The company raised a total of BRL 1.5 billion revenue is mainly from a take or pay contract for the sale to and operates with an estimated market cap of BRL 4 billion Petrobras of gas produced in the field. Also in the Camamu (12/31/2011), with 30% of its capital traded in the market. basin, and originating in the same block (BCAM-40), the This is a positive result for a recently and independently company partly owns a stake in the Camarão Norte gas field, created company, from the spin-off of exploration and which is currently in the development phase. production assets of Queiroz Galvão Óleo e Gás drilling activities, which occurred in 2010. With the initial offering of shares, through which QGEP raised BRL 1.5 billion, approximately 45% of these resources QGEP is one of the largest Brazilian privately-held companies were used in the acquisition of assets. In 2011, through in the oil exploration and production sector, in annual farm-in (process of acquisition of concession rights held by production of barrels of oil equivalents (“boe”). In 2011, the another company), QGEP added blocks BS-4 and BM-S-8 to company consolidated its business portfolio: the portfolio, both located in a premium area of the Brazilian pre-salt region, in the Santos basin. QGEP has concession rights in seven exploration blocks, distributed in the Santos (SP), Jequitinhonha (BA) and Camamu-Almada (BA) basins. QGEP is the only Brazilian independent company qualified as Operator A by the National Petroleum, Natural Gas and Bio-fuel Agency (ANP), which means that it can operate in all environments: onshore, shallow, deep and ultra-deep waters. Seismic analysis at QGEP´s office, Rio de Janeiro (RJ). 54 Queiroz Galvão Group – 2011 Annual Report In 2011, the company had a positive cash flow for its operational activities, reaching BRL 194.2 million. Furthermore, QGEP´s net revenue totaled BRL 289 million. In terms of net earnings, the company totaled BRL 92.1 million and net margin reached 32%. Commitment to sustainability In its first year of existence, QGEP states that sustainability is one of the basic principles of its work: QGEP chose to join BM&FBovespa´s Novo Mercado (New Market), known for gathering the companies that are most committed to best practices in corporate governance, and that already have an Ethics Code of Conduct, produced with the participation of all its employees. In 2011, the company also prepared itself to develop its first sustainability report, following the international standard of the Global Reporting Initiative (GRI). In December of the same year, the Sustainability and Communication Coordination was created, reporting to the Safety, Environment, and Health (SMS) Management and directly linked to the executive board Aware of its social-environmental responsibility, the company chose to maintain some projects in the area of influence of Block BM-J-2 (Ilhéus, Una, Canavieiras and Belmonte), located in the Jequitinhonha basin, in southern Bahia, where the company has a 100% ownership. The Fish Offloading Monitoring Project, for example, which seeks to contribute to creating statistical data about the fish production in the region. QGEP is a signatory to the Pact for the Eradication of Bonded Labor and to the UN Global Compact, having an integrated management system that guides its performance in terms of the environment, quality, safety and health of workers. Preservation: biologist studies the carcass of a marine specimen. 55 Transparent dialogue achievement of the objective set forth in the company´s vision: to be among the three largest Brazilian oil and gas With ethics and transparency, QGEP builds solid relations of companies by 2020, being recognized by society for its trust and respect. transparent and responsible management. All QGEP´s external stakeholders were mapped based The current portfolio is geared toward the reduction of risk in on an internal survey, a sectoral benchmark study and an the short term and a significant growth in the medium term. analysis of the sector. As a result, new opportunities for portfolio expansion are still under consideration especially in the offshore sector. The The company has always operated in a participatory company concentrates its attention in the Brazilian market manner with local communities. In Manati, for example, and is prepared to actively participate in the next rounds of where Petrobras is an operator, and in the BM-J-2 Block biddings to be carried out by ANP without losing sight of the area, residents took part in debates about the company´s international scenario. local operations. In 2011, QGEP acquired two important shares in blocks Perspectives located in the Santos basin, using part of the resources raised in the IPO. The first one, which took place in mid 2011, Maintain growth through the current exploratory campaign was the acquisition of a 10% interest in the BM-S-8 Block, and the acquisition of assets. This is one of QGEP´s main the largest in the basin, with approximately 2,400 square aspirations for the coming years, whose focus is the kilometers and located in a premium area of the pre-salt Production control panel for the Manati field (BA). 56 Queiroz Galvão Group – 2011 Annual Report region. The block´s operator is Petrobras, with 66% interest, volumes in excess of 2.1 billion barrels of oil. To face this and the other partners are Galp, with 14%, and Barra major challenge, the company is reinforcing its technical staff Energia, with 10%. The block has made three discoveries, by hiring new professionals. Bem-te-vi, Biguá and Carcará, and six other promising and independent prospects have been identified, in addition to In 2011, following its strategic planning, QGEP reinforced the a potential extension of the West Abaré discovery, in the commitment to continuously generate value. The company adjacent block, BM-S-9. obtained success when it reached profits and positive operational cash flow, even under the limited production Later, the company acquired a share in the BS-4 Block, conditions of the Manati Field, in addition to expanding its located to the North of the Santos basin. This important portfolio of assets and diversifying the potential sources acquisition was concluded in the beginning of 2012. QGEP of future revenue. For 2012, the company is confident is the block´s operator, with 30% interest, and its partners and expects another year of success, with the return of are Petrobras, with 40%, and Barra Energia, with 30%. The the natural gas production to the recurrent levels and the block´s area includes the Atlanta and the Oliva fields, which advancement of the E&P activities. total, according to the development plans approved by ANP, Gas Treatment Station in the Manati Field – Camamu Basin (BA). 57 Investments in renewable energies, wind power and biomass and entry into the cement production sector were highlights in the New Business area. Queiroz Galvão Desenvolvimento de Negócios (Queiroz Galvão Business Development - QGDN) is organized as follows: New Business and Business in Operation. New Business The mission in this area is to attract and develop new business, by prospecting developments in select areas of interest and supporting other areas or companies of Queiroz Galvão Group. Focused on infrastructure, the area developed two important business segments that became part of the Group in 2011: Cement In partnership with an important national economic group, the company started, in São Luís (MA), the construction of a milling unit for the production of cement, with production capacity of 500,000 tons per year. This investment is part of a plan that aims to reach the production of 8.5 million tons of cement per year to supply the main consumer markets in Brazil. Renewable Energies The creation of Queiroz Galvão Energias Renováveis (Queiroz Galvão Renewable Energies - QGER) represents the entry of the Group in the wind and biomass energy production segment. This new company was born among the country’s largest in its sector, with a significant potential for growth and a sustainability vision. Processed renewable biomass, Pindaré-Mirim (MA). 60 Queiroz Galvão Group – 2011 Annual Report Wind Power Energy QGER has a portfolio of projects with sales contracts in the regulated and free markets that total 810 MW capacity to be installed. Biomass Energy Pilot project in operation for the production of energy, with 5 MW of installed capacity, using biomass from the waste of planted forests or short-cycle cultivars. Business Plan Cosima – Biomass Thermoelectric Power Plant (UTE). Maranhão. QGER’s business plan foresees the operation of more than 1.100 MW produced from renewable sources by 2017. Queiroz Galvão Energias Renováveis +1 .1 G Evolution of Installed Capacity (MW) W rs yea 5 in 1,131 664 346 135 135 2012 2013 205 2014 2015 2016 2017 Wind farms. 61 Businesses in Operation Food Agro-industry The strategy adopted by the company in 2011 marked the transformation of its agricultural activity into agro-industry. As a result of this change, the current focus of Queiroz Galvão Alimentos (Queiroz Galvão Foods -QGA) was expanded, Queiroz Galvão Alimentos has an irrigated cultivation area of 1,000 hectares for the production of grapes, mangoes and coconuts. Cattle raising Developed in the Arataú farm, in Pará, the raising of the Nelore breed cattle presents state-of-the-art technology, such as transfer of embryos and in vitro fertilization for the genetic improvement of the herd. adding fruit pulp concentrate to table fruit. The increase in consumption of natural, preservative-free fruit juices follows a global trend of healthier eating habits. The company’s verticalization process aims to supply the NATURAL HERITAGE The Natural Heritage Private Reserve (RPPN) of Esperança, located in the municipality of national demand, the North American and European markets Carnaubais (RN), created by Queiroz Galvão and three emerging markets: India, China and Russia. Alimentos (QGA), received a certificate of recognition from the Chico Mendes Institute QGA‘s production of high quality fruit remains at full force, also operating in the domestic market. The distribution for the Conservation of Biodiversity. This is due to the relevance of the reserve for the conservation of the remaining forests of the logistics, the continuing supply and the traceability of the Caatinga biome, with a rich variety of wildlife process with certification of chain are characteristics that and flora, typical of the regions, to benefit guide the entire operation. current and future generations. Production of fruit pulp concentrate... 62 Queiroz Galvão Group – 2011 Annual Report ...such as mango, Petrolina (PE). Shrimp Farming Steel QGA’s shrimp farming activity directed its focus to the By combining its high productivity and competitiveness to domestic market. The strong demand of Brazilian consumers strict environmental and social management, Queiroz Galvão drove the activity to full operation. The Potiporã farm, with Siderurgia (Steel) – with an installed capacity of 860,000 960 hectares of cultivation, in Rio Grande do Norte, is an tons/year of pig iron – is still focused on a sustainable integrated project that comprises laboratories for post-larvae operation. Concerned with the environmental preservation, production, grow-out unit and processing unit. the well-being and livelihood of the population in the vicinity of its plants in Maranhão – Simasa, Pindaré and Cosima –, the company currently has 42,000 hectares of reforestation. All charcoal used in the production of pig iron comes SUSTAINABILITY For the third consecutive year, the company Vale granted the Sustainability Bonus to from company-owned forests, planted with eucalyptus. The workforce hired in this activity comes from Energia Verde (Green Energy), a Queiroz Galvão Siderurgia affiliate company that strictly complies with the current labor Queiroz Galvão Siderurgia (Steel), the first legislation and does not use outsourcing. Energia Verde Brazilian company to receive this recognition. invests in technology for the carbonization process, which It represents an important incentive to ensures better return in the conversion of wood into charcoal sustainable production processes – in this and, consequently, a significant reduction of CO2 emission. case, the use of charcoal from company- This initiative was recognized and certified by the UN, owned forests planted for the production of enabling the company to generate and market pig iron in Maranhão. carbon credits. CO2 REDUCTION Project Mecanismo de Desenvolvimento Limpo (Clean Development Mechanism - MDL) – monitoring of carbonization and improvement in the conversion of wood into charcoal – from Queiroz Galvão Siderurgia, certified the reduction of 84,000 tons of CO2 equivalents, in 2011. The expectation is a total reduction of 2.2 million tons of CO2 equivalents by 2021. Eucalyptus forest (MA). 63 Responsible Projects Queiroz Galvão Group invests in the development of the communities in the vicinities of its projects and of society as a whole. Cleaning of the Fundão Canal, Rio de Janeiro (RJ). SOCIAL INTEGRATION The companies work in favor of the training of workers and Recovery of the Pedra Bonita Road of all family members residing in areas near its projects, In partnership with the Rio Barra Concessionaire, the State supporting professional training programs and stimulating Department of Transportation, the Tijuca National Park (Parna- sports and culture: Tijuca), the Chico Mendes Institute for the Conservation of Biodiversity (ICMBio) and the Environmental State Institute Children´s Health (Inea), the Rio Barra Construction Consortium (CCRB) The Renascer Child Health Association develops work with executed the recovery of the Pedra Bonita Road, route to families of children hospitalized at the Lagoa Hospital in one of the main tourist spots in Rio de Janeiro: the hang Rio de Janeiro. The objective is to avoid that after being glider launch ramp in São Conrado. The Pedra Bonita Road, discharged, patients return to the poor conditions of which is approximately 600 meters long, gained new paving, treatment, nutrition and hygiene that cause successive reconstruction of the curb, renewal and creation of new relapses. Partner of the association, CQG participates in water draining ducts, installation of signage along the entire projects for renovation and construction of houses for these route and demarcation of parking spots. A new guardhouse families. Quality of life, health, professionalization, housing, was also built in the entrance of the Pedra Bonita trail. The education and citizenship are the five vectors upon which the existing guardhouse, near the Canoas Road was renewed institution operates. and the place gained an access gate. Selective waste bins were also installed along the way. The Children's Health Project promotes the renovation of houses for families in situations of social risk. 66 Queiroz Galvão Group – 2011 Annual Report Football school CCRB also participated in the social project to create a football school – a sports, culture and leisure training center for youths from Vila da Pedra Bonita, Vila Canoas and Rocinha – donating a pair of galvanized goal posts. This project enables youths to practice sports, promoting discipline and self-esteem. Professional Training EAS gave total support to the training of workers to meet the demands of the major investments that turn Pernambuco – and more specifically the Suape Complex – into the largest emerging center for the recovery of the shipbuilding industry in the country. Following this guideline, the shipyard donated next generation equipment to the laboratory of the shipbuilding technical course at the Federal Institute of Education, Science and Technology of the state (IFPE), Ipojuca campus. In all, there were approximately 30 machines, among which a computerized steel cutting machine, an automatic four-roll calender (machine for the production of curved metal panels), a tube bender, a press brake for steel profiles and a heating blowtorch. Also with the support of EAS, Pernambuco Federal University, in a pioneer initiative in the northeast of Brazil, created the graduate course on Naval Architecture. Workshop on Carpentry and IT By using dynamic methods associated with day-to-day activities, this workshop, a partnership between CRT and the Pestalozzi Association of Magé, in the state of Rio de Janeiro, works with the training of students in carpentry and computer skills along with the institution´s pedagogical content. Support to the fishing activity in Salvador (BA). 67 SOCIAL INTEGRATION Projects Som da Serra and Meu Primeiro Instrumento of practical and theoretical classes about the best use of The objective of the Som da Serra project is to develop branches in food preparation; hygiene and conservation; and artistic- educational activities, giving popular music a priority prevention of non-communicable diseases such as diabetes, role in education. The partnership between CRT and the hypertension and heart disease. food, such as the use of vegetable peels, stems, seeds and Grêmio Musical Guapiense also develops the project Meu Primeiro Instrumento (My First Instrument) which aims to Play Viagem à Terra (Journey to Earth) professionally train 80 adolescents and youths from the A part of the CRT Portas Abertas (Open Doors) event, the municipality of Guapimirim and neighboring areas. The play Journey to Earth, sponsored by the Rouanet Law, 12-month course expands their references about art, ethics has the objective of showing children the importance of and aesthetics, stimulating knowledge and reflection on respecting the environment and the planet where they live. several artistic demonstrations. The show leads the children to an understanding of what there is on the planet: the diversity of animals and natural Olhares (Glances) resources, the different ways of life, its problems and the CRT´s project seeks to develop initiatives to recover local solutions. The project, taken to public schools of Rio de history and give basic notions of photography techniques Janeiro, strengthens the cultural development of children to adolescents from the Tia Anastácia Home, in Teresópolis deprived of such access mechanisms. In 2011, it was also (RJ). In addition, it provides knowledge about the lives performed at Sesi in Duque de Caxias (RJ). of women in the community, improving self-esteem and stimulating community actions. The result of the project Viva Vôlei is the development of community bulletins and a public Through a project made possible by the Sports Incentive photography exhibition. Law (Law 11,438/06), QGEP supported the implementation of the Viva Vôlei project in the municipalities of Canavieiras Sewing Workshop and Ilhéus, allowing children and adolescents from these Aimed at teaching women how to sew, this CRT workshop, communities to live in a teaching-learning process through developed at the Ciep Procópio Ferreira, in Duque de Caxias the practice of volleyball. In one year of project, 295 children (RJ), provides basic and introductory elements for the from public schools of the two municipalities started to marketing of products and services in associations. It also practice the sport. In addition to socialization and stimulus to recovers autonomy as an alternative for the generation of motor skills, social assistants deal with local family issues. jobs and income, and women´s self-esteem. The goal is to continue this program in 2012. Cozinha Brasil (Brazil Kitchen) Program Sol A partnership between CRT and Sesi, the Cozinha Brasil Quip, in partnership with the Public Attorney's Office of program, carried out at the Pestalozzi Association of Magé, is the state of Rio Grande do Sul (MPE/RS), supports the Sol one of the initiatives carried out by the Firjan System to help educational program, which is intended for children and the population adopt healthy eating habits. It is an education youths, presenting measures to prevent the use of narcotics. course on nutrition that lasts 8 to 10 hours, and is comprised 68 Queiroz Galvão Group – 2011 Annual Report Tarifa Social (Social Tariff) Relocation of the Quilombola community The project, implemented by all Águas do Brasil PCH Mucuri relocated the Quilombola community Marques, concessionaires, is aimed at serving families with low social- preserving the occupation of traditional territory and economic profile and, in some municipalities, education promoting sustainability in the community through the institutions. The partnership with the Board of Education and implementation of agriculture and livestock programs, the Municipal Foundation of Education in Niterói with the technical training, community center, and the production of a Águas de Niterói concessionaire also involves 35 day care documentary about the history of the Marques community. centers that take care of the community children aged 0 to 6 years old, with reduction of monthly costs for water consumption. Associação Beneficente de Amparo e Solidariedade (Abas) This association maintains the Elza G. Branco day care center Cordas da Grota Project– Multiplying in São Paulo, which is dedicated to care for children aged This project is supported by the Águas do Brasil Group, six months up to four years of age, providing education, a partnership between Águas de Niterói and the NGO food, and basic health services. The day care center offers Reciclarte, whose main proposal is the social-cultural workshops on music, movement, mathematics, oral intervention through music, expanding the cultural and language, nature and society, among others. educational reference for children, adolescents and youths from the community to create opportunities and income. The project works with students aged 7 to 18 from public schools. Viva Vôlei Project, Canavieiras/Ilhéus (BA). 69 ENVIRONMENTAL INITIATIVES Based on the monitoring and fast solution to occasional most sensitive to hydrocarbon spills, and make an analysis incidents, the environmental management of Queiroz Galvão about the influence of climate changes upon the region based Group promotes initiatives for the preservation of natural on scenarios from the Intergovernmental Panel on Climate resources and awareness on environmental best practices: Change (IPCC). Letter of Socio-Environmental Sensitivity Noise and vibrations program QGEP decided to allocate resources from the production Implemented by the Rio Barra Construction Consortium of Manati Field to projects that bring social-environmental (CCRB), the program aims to keep the levels of noise and benefits to the region of the Jequitinhonha basin, where vibration caused by the operation within the legal thresholds the BM-J-2 Block is located. The investment went to a for inhabited areas, avoiding nuisance to the neighboring pioneer project in Brazil, developed by the Environmental communities. CCRB monitors, in several points, the level of Modeling Center (Numa), which is linked to the Laboratory sound pressure and vibration generated by its activities. of Engineering Computational Methods (Lamce) by COPPE/ UFRJ, and by the Environmental Studies Center (NEA) of Air quality monitoring station the Geosciences Institute (Igeo) of Bahia Federal University CCRB implemented in its work fronts an Air Quality (Ufba). The field of study comprises the coastal region of Una, Monitoring Station to monitor the quality of the air before and Canavieiras and Belmonte, which contains environments during the work conducted in the region, ensuring that they such as mangroves, estuaries, restingas and beaches. The comply with the established parameters. Other stations are purpose of the studies is to prepare a Letter of Social and being implemented according to the opening of new Environmental Sensitivity that will show the areas that are work fronts. Recovery of impacted areas – mangrove in the south of Bahia. 70 Queiroz Galvão Group – 2011 Annual Report Biodiversity monitoring and conservation Program To keep the integrity of the local wildlife and flora in the areas of intervention of the CCRB service fronts, a study is conducted to describe and analyze biodiversity in nearby areas, registering the occurrence and behavioral aspects of the wildlife, with emphasis on endemic species. The consortium seeks to cooperate for the conservation of flora in the region, in addition to proposing the planting, in appropriate locations, of species found in the areas of intervention. Water treatment system CCRB's water treatment station reuses all the water employed in the excavation of tunnels and that would be discharged. After the treatment, the water returns to the equipment for reuse. In the station the water is analyzed by environmental technicians to make sure that it meets certain parameters before it is returned to the equipment. It should be noted that 100% of the water used in the excavations of the Barra/São Conrado tunnel is reused. Water and oil separating boxes The separating boxes for water and oil were implemented in the construction sites of Line 4 of the Rio de Janeiro subway to separate water and oil in the activities using equipment such as excavators and jumbos. Effluents resulting from activities with this equipment are sent to the separating box, where the oil is collected and sent to refining companies. There, it is transformed into other products such as grease and returns to the market. The water separated is sent to the treatment station and subsequently returns to the processes. Support to the economic activity in the community, Canasvieiras (BA). 71 ENVIRONMENTAL INITIATIVES Fishway program Viva Água Project Companhia Energética Santa Clara (Cesc) develops, between The Águas do Brasil concessionaires visit communities with the months of November and February, the fishway program the Equipped Mobile Units. The objective is to bring the in the Mucuri River, to help the fish overcome the dam to company closer to its clients, provide information about its spawn, a phenomenon known as piracema. projects and initiatives, collect requests and suggestions, solve problems that are relevant to that region or to its Conservation and management of the terrestrial wildlife clients, and raise awareness within the community on the importance of environmental sustainability. The hydroelectric power plant of Jauru develops the program for the conservation and management of terrestrial wildlife Águas Limpas (Clean Waters) Project in order to make a consolidated evaluation of the project’s Aiming to collect waste in the Guanabara Bay, Rio de Janeiro repercussions in the habitat of this wildlife. The interactions (RJ), Águas de Niterói created the project Águas Limpas in between the populations and the environmental changes are association with NGO Instituto Rumo Náutico (Project Grael) analyzed, checking the inclusion of new species in and the Nitéroi Cleaning Company (Clin), and the support of each campaign. the Public Attorney's Office of Rio de Janeiro. The cleaning, study, and monitoring of the floating waste in the region are Mangue Vivo (Living Mangrove) carried out through the operation of an automated vessel. CRT and Fundação OndAzul (FOA) sponsor the Mangue Vivo project, aiming to promote environmental recovery of ReciclArte Project mangroves in the municipality of Magé, in Rio de Janeiro, Starting with the selective collection project, carried out and stimulate environmental awareness through joint efforts in partnership with public institutions and NGOs from the for planting native species, and lectures about the project. municipalities, Águas do Brasil developed a project to make toys out of recycled material, through which employees Água na Escola (Water in Schools) Program donate PET bottles and other materials. Conducted in the municipality of Niterói, in partnership with NGO Água e Cidade, the project aims to train educators Cooking oil collection by delivering educational material, teacher’s manual and In partnership with NGOs and municipal administrations, magazines to public and private schools. The objective is to the Águas das Agulhas Negras concessionaire establishes train teachers to become multipliers of the environmental cooking oil collection points in schools, restaurants, cause and to take a cross-disciplinary approach to industries, and hospitals, and transports this product for the subject of water in explanatory classes, lectures, storage, from where the product is collected and sent for demonstrations, etc. the production of biofuel. In addition, they disseminate information about the importance of such collection, of the construction of oil boxes, and the rational use of detergents. 72 Queiroz Galvão Group – 2011 Annual Report Transforming sludge into fertilizer Jacaré Project The Águas das Agulhas Negras concessionaire initiated The main objective of this project by the Águas do Brasil the process to remove all sludge in the Sewage Treatment Group is to interconnect all properties in the Jacaré Station Alegria (ETE Alegria), totaling an average of five community, in the district of Itaipu, in Niterói, to the sewage tons per day. Rich in organic matter, the waste is treated or network. Through the monitoring of the Jacaré River, a large processed in a way that allows for its recycling in a rational number of illegal connections were observed, discharging and environmentally-safe manner. sewage directly into the river. In order to raise awareness and to help the community make the sewage connections, Reforestation Programs the concessionaire hires local workforce and donates the Since 2002, reforestation programs have been carried out material needed for these connections with the necessary in watershed areas in Petrópolis (RJ) by the Águas do Brasil technical supervision. Group concessionaires. More than 20,000 seedlings have already been planted and stored in greenhouses near the replanting location, in the districts of Ponte de Ferro, Maria Comprida and Taquaril. The population supports the planting of native species and other species resistant to fire. The Fauna Viva project helps preserve native animals, in Serra dos Órgãos (RJ). 73 CULTURAL PROGRAMS In the regions where it operates, Queiroz Galvão Group by Vital Engenharia Ambiental. The book documents the sponsors several projects involving books, documentaries, delicate flower species from the central region of Minas theatrical shows and exhibitions: Gerais, captured from Nilson´s tours to the state. There are 207 photos of native species, with files containing Tragic flooding in Nova Friburgo information about the family, scientific name, popular name Águas do Brasil Group produced the book and documentary and comments about their striking features. For the author, Tragédia e reconstrução – O desafio das águas (In loose the book is an instrument to raise environmental awareness. translation: Tragedy and reconstruction – The challenge of the Some units were donated to approximately 300 schools in waters), reporting the plight of the victims, the struggle of the the Iron Polygon region. workers, and the attempt of the city of Nova Friburgo (RJ) to recover after the 2011 floods. The book, written by journalist A propósito de senhorita Júlia Aline Erthal, has 64 pages with photos of the tragedy, some The play A propósito de senhorita Júlia (In loose translation: of them shocking, and testimonials about the difficult mission About Ms Júlia), sponsored by Queiroz Galvão Group, is a of saving lives, recovering bodies, crossing over chaos, new interpretation of the text written by Swedish author recovering water supply: in short, surviving. August Strindberg. The Brazilian version aims to honor the author in the100th anniversary of his death in 2012 and who Plant species from the Quadrilátero Ferrífero (Iron Polygon) is considered one of the fathers of modern theater. The story The book Flores dos campos rupestres do Quadrilátero focusing on women´s behavior at the end of the 19th century. Ferrífero (In loose translation: Rupestrian wildflowers of This new version, starred by actress Alessandra Negrini, the Iron Polygon), written by Nilson Batista, was sponsored opened in Rio de Janeiro. depicts the conflict between gender and social classes, Play A propósito de senhorita Júlia, with Alessandra Negrini, Rio de Janeiro (RJ). 74 Queiroz Galvão Group – 2011 Annual Report Portinari for all QGPE is the only sponsor of the Portinari Project through several initiatives. The company supports the Portinari para Todos (Portinari for All) project, which in its first phase, in 2011, took environmental education to the communities in the vicinities of its activities in the municipalities of Una, Belmonte, Ilhéus and Canavieiras, on the southern coast of Bahia. The program comprises the traveling exhibition Art and the Environment, with 22 reproductions of Portinari works, as well as the free distribution of 210 small trunks with educational material, and the training of teachers of public schools, in partnership with the Municipal Departments of Culture of each location. The Portinari para Todos Project aims to contribute to improving the educational and cultural background of children, young people, and adults to build Book sponsored by Vital Engenharia. ethical and aesthetic values and allow for the dissemination of Brazilian art through the works of Candido Portinari. The second phase of the project is scheduled for 2012 and is going to concentrate its activities in the southeastern region of the country. War and Peace Project QGEP sponsored a special edition of the book War and Peace, about the history of the War and Peace panels, which were a present from the Brazilian government to the UN headquarters in New York, in 1956. After three years of effort and coordination involving the federal government, international organizations, state and private companies, UN delivered custody of the panels to the Portinari Project as of 2013. The masterpiece returned to Brazil to be restored and its traveling exhibition in Brazil and abroad will start in 2012. Book War and Peace. 75 CREDITS AND CONTACT INFORMATION General Coordination QUEIROZ GALVÃO S.A. Queiroz Galvão Group Institutional Communication Rio de janeiro Rua Santa Luzia, 651, 7º e 8º andares Text and Editing Centro Rio de Janeiro RJ Brazil 20030 041 Report Comunicação Phone / Fax +55 (21) 2131 7100 Graphic Design São Paulo The Way Up Design Av. Presidente Juscelino Kubitschek, 360, 17º andar Itaim Bibi São Paulo SP Brazil 04543 000 Review Phone / Fax +55 (11) 3131 1100 Assertiva Produções Editoriais Photography The addresses of other Queiroz Galvão Group offices in Ari Versiani Brazil and abroad are available on the website Queiroz Galvão Photo Collection www.queirozgalvao.com Preprinting and Printing Burti The financial statements of the areas of operation are available on the website www.queirozgalvao.com Print Run 2,000 copies in Portuguese 1,500 copies in English 1,500 copies in Spanish 2011 AR Contact Information Institutional Communication Department [email protected] 76 Queiroz Galvão Group – 2011 Annual Report This report was printed on paper produced with wood from reforestation certified with the FSC ® seal (Conselho de Manejo Florestal - Forest Stewardship Council ®) and from other controlled sources. The certification follows international environmental and social control standards.