=[ij€eZ[9edÔ_jei[JƒYd_YWiZ[D[]eY_W‚€e
9JG6vÀD
&+]dgVh
9ZhXdcidheVgV
^chXg^ZhYZ'dj
bV^heVgi^X^eVciZhYV
bZhbVZbegZhV
EgZdhZheZX^V^h
eVgV[dgbVZh
^cigV"ZbegZhV
9:HI>C6IÛG>DH
9^g^\^YdVidYdhdhegdÒhh^dcV^hfjZegZiZcYVb
bZa]dgVgVhhjVhXdbeZi„cX^VhYZcZ\dX^Vd
XdbZgX^Va#
D7?:8I>KDH
CdÒcVaYVVXddh[dgbVcYdhYZkZbZhiVg
VeidhV/
n9ZÒc^gZVcVa^hVgdheg^cX†e^dh!bZidYdad\^Vh
Zi‚Xc^XVhYVcZ\dX^VdXdbZgX^VaVYZfjVYdh
|XdchZXjdYZVXdgYdhgZci{kZ^heVgVVbWVh
VheVgiZh0
n6YVeiVgdhgZ[Zg^Ydheg^cX†e^dh!bZidYdad\^Vh
Zi‚Xc^XVh|eZghdcVa^YVYZ!cVijgZoVYVh[jc"
Zh!Zi^edYZXdciVXidhXdbZgX^V^hfjZXVYV
eVgi^X^eVciZgZVa^oV0
nIgZ^cVgZbh^bjaVZhYZcZ\dX^Vd!ZVcV"
a^hVgedcidh[gVXdhZedcidh[dgiZhcVeZgheZXi^kV
YVZkdajdegdÒhh^dcVaYdheVgi^X^eVciZh#
8DCI:å9DEGD<G6BÛI>8D
n>cigdYjd
nI‚Xc^XVhYZcZ\dX^Vd"dXdcXZ^id
n6hY^[ZgZcVhZcigZi‚Xc^XVhYZcZ\dX^Vd
ZVhi‚Xc^XVhYZkZcYV!ZVhjV^ciZga^\Vd
n6Y^c}b^XVZbegZhVg^VaZVZkdajd
YVhi‚Xc^XVhYZcZ\dX^Vd
nEZgÒaYdcZ\dX^VYdg
n:higVi‚\^VhYZcZ\dX^Vd
n7VggZ^gVhbV^hXdbjchVjbV
cZ\dX^VdZÒXVo
n6egZeVgVdYZjbVcZ\dX^Vd
n8dcYjdYVcZ\dX^Vd
n6HVi^h[VdYdXa^ZciZ
n;ZX]d
n;daadl"jeYVcZ\dX^Vd
;dgbVd"7jgZVjKZg^iVh
/)
Download

Gestão de Conflitos e Técnicas de Negociação