This information is also available in Anacom's Internet website in: http://www.anacom.pt/template12.jsp?categoryId=238942 3 STUDY SAMPLE A sample representing the use of these services in Mainland Portugal was chosen for a proper assessment of the quality of Voice (GSM), Video-telephony (UMTS) and Network Coverage (GSM and UMTS) services. 3.1 TESTED AREAS This study aims to assess the quality of the services provided by mobile networks, as it is perceived by consumers. It would be thus be desirable to conduct measurements in all location where this type of communications is or could be provided, at the limit, considering the whole of Portugal’s geographical area, including the interior of buildings. Understandably, making tests on all these locations is unfeasible. However, the purpose is not to make exhaustive measures, but to collect an adequate sample that can be used as an indicator of the networks’ overall performance. In this sense, locations where the service is more intensely used were chosen, i.e., the larger urban agglomerations and the major roads. However, the exclusive adoption of this criterion would lead to an excessive concentration of measurements in the coastline’s most densely populated areas, and therefore, besides this criterion, we decided to consider a geographical distribution of the locations, as a way to contemplate inland regions. Thus, tests were made in all of the country’s district capitals, thereby broadening the collection area to the greatest Lisbon and Porto areas, and also to the major roads of Mainland Portugal. The population of the urban agglomerations that make up the selected sample stand for 41.7% of the Portuguese population, according to the results of the last Census (2001). Survey of Voice, Video-telephony and Network Coverage Services / Nov.-Dec. 2006 23 Table 3 – Locations and corresponding population. Territorial Unit Resident Population Present Population Total 73,136 35,659 163,981 34,689 55,909 148,122 56,359 57,151 43,759 119,319 25,814 63,418 113,480 88,409 49,928 93,259 1,222,392 76,415 37,001 165,048 37,170 56,280 159,039 58,564 59,527 44,593 119,065 26,511 63,106 112,227 86,355 52,129 93,041 1,246,071 Total 262,928 163,462 119,718 166,275 287,597 999,980 266,790 159,547 117,539 162,671 280,466 987,013 Total 556,797 174,788 168,827 198,685 160,147 363,556 159,550 150,095 132,971 2,065,416 559,248 169,507 166,539 193,320 157,152 351,976 156,746 146,843 130,569 2,031,900 Overall Total 4,287,788 4,264,984 Aveiro Beja Braga Bragança Castelo Branco Coimbra Évora Faro Guarda Leiria Portalegre Santarém Setúbal Viana do Castelo Vila Real Viseu Greater Porto Porto Gondomar Maia Matosinhos Vila Nova de Gaia Greater Lisbon Lisbon Amadora Cascais Loures Oeiras Sintra Almada Seixal Odivelas Source: INE - Instituto Nacional de Estatística 24 QoS - Mobile Networks and Services / GSM-UMTS Table 4 – Major Roads Approximate Distance (Km) Major Roads Lisbon-Cascais-Sintra-Lisbon (A5 / IC19) Lisbon-Porto (A1) Oeiras-Castelo Branco-Guarda (A9 / A1 / A23) Lisbon-Vila Real de Sto. António (A2 / A22) Vila Real de Sto. António-Faro-Lagos (EN 125) Lisbon-Évora-Elvas (A2 / A6) Lisbon-Leiria (A8) Porto-Braga-Valença-Viana do Castelo-Porto (A3 / IC1) Porto-Bragança (A4 / IP4) Aveiro-Viseu-Vilar Formoso (IP5 / A25) Vila Real-Figueira da Foz (IP3 / A24 / A14) Total 3.2 60 325 330 320 130 210 140 240 240 200 215 2,410 SAMPLE SIZE Table 5 – Sample, for the three analyzed operators. Urban Agglomerations Hours of Measurements Aveiro Beja Braga Bragança Castelo Branco Coimbra Évora Faro Guarda Leiria Portalegre Santarém Setúbal Viana do Castelo Vila Real Viseu Greater Porto Greater Lisbon 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 18 36 Major Roads Urban Agglomerations Total Lisbon-Cascais-Sintra-Lisbon (A5 / IC19) Lisbon-Porto (A1) Oeiras-Castelo Branco-Guarda (A9 / A1 / A23) Lisbon-Vila Real de Sto. António (A2 / A22) Vila Real de Sto. António-Faro-Lagos (EN125) Lisbon-Évora-Elvas (A2 / A6) Lisbon-Leiria (A8) Porto-Braga-Valença-Viana do Castelo-Porto (A3 / IC1) Porto-Bragança (A4 / IP4) Aveiro-Vilar Formoso (IP5 / A25) Vila Real-Figueira da Foz (IP3 / A24 / A14) Video-telephony Calls Coverage Measurements GSM WCDMA Measurements in Kilometers 24 08 08 19 08 28 08 08 19 11 13 17 11 06 11 23 23 08 380 359 361 372 359 375 363 362 372 362 364 368 365 360 364 378 1,082 2,129 331 311 316 324 314 328 320 314 330 321 316 320 311 316 321 323 936 1,851 70,488 66,808 66,925 68,269 67,616 70,272 66,760 67,339 68,416 67,823 67,808 68,750 67,940 65,866 67,303 69,133 200,251 396,048 27,787 25,107 26,349 27,232 25,533 27,692 22,429 23,200 26,355 26,522 26,618 26,591 26,135 26,138 26,439 26,983 78,653 151,672 185 123 204 155 129 191 133 105 154 139 112 173 128 129 138 190 532 793 154 h 13 9,075 7,903 1,683,815 647,435 3,713 385 384 393 393 278 234 177 298 341 218 304 340 338 346 338 244 201 153 253 296 193 268 71,635 71,308 72,022 71,945 51,939 43,490 32,691 54,911 62,442 40,451 55,300 28,217 27,293 23,107 27,954 20,031 15,830 12,602 21,859 24,563 16,091 21,573 342 657 663 640 263 421 292 484 484 401 429 6 6 6 6 4 4 3 5 5 3 5 h h h h h h h h h h h h h h h h h h Voice Calls h h h h h h h h h h h 35 35 45 41 47 00 01 05 47 46 07 Major Roads Totaç 58 h 09 3,405 2,970 628,134 239,120 5,076 Overall Total 212 h 22 12,480 10,873 2,311,949 886,555 8,789 Survey of Voice, Video-telephony and Network Coverage Services / Nov.-Dec. 2006 25 3.3 DATA COLLECTION CONDITIONS The field work took place on working days between 13 November and 20 December. In the Greater Lisbon and Greater Porto regions, measurement sessions were made from 8h00 to 12h00 and from 16h00 to 20h00. In the remaining urban agglomerations, measurement sessions were made during normal hours on working days. On each major road, data collection was made in two series of runs, except for the A5/IC19 route, where several runs were made along one day (6h30). 26 QoS - Mobile Networks and Services / GSM-UMTS