Curriculum Vitae
PERSONAL INFORMATION
Rui Miguel Ribeiro Aires
Rui Miguel Ribeiro Aires
Rua do Moinho nº 27-F, 2725-096 Algueirão, Portugal
(+351) 219 206 386
[email protected]
pt.linkedin.com/in/raires/
Sex: Male | Date of birth 06.03.1980 | Nationality Portuguese
WORK EXPERIENCE
Since August 2012
Duties
August 2004 – July 2012
Duties
August 2002 – July 2004
Duties
IT and Telecommunications Unit Coordinator
University of Lisbon - Faculty of Pharmacy
▪ Responsible for:
▫ recruitment and training of new staff
▫ searching for IT hardware, software and service providers
▫ Service Desk team for +1800 users (all academic community)
▫ coordination of the network infrastructure including firewalls, servers (physical and virtual) and
switches
▫ hardware and software set-up, maintenance and repair
▫ upgrade of the Faculty website
▫ surveillance of server software and backup routines
▫ designing and update IT procedures, security and disaster recovery documentation
▫ performing routine audits of systems and software
▫ software development
▫ day-to-day IT requirements of the Faculty of Pharmacy including the managing of desktop
applications, Local Area Networks, IT security and telecommunications
IT Specialist
University of Lisbon - Faculty of Pharmacy
▪ System Administrator (Windows & Linux), application developer and database administrator in a
wide variety of business applications
▪ 2nd line support provider (Windows, Linux and Mac OS users)
▪ Responsible for the implementation of ITIL Incident Management process (+ Service Desk)
▪ Member of the Follow-You Printing implementation team
▪ Member of the ISO 20000 implementation team at the University of Lisbon
IT Support Technician
University of Lisbon - Faculty of Pharmacy
▪ Screening of failures and troubleshooting (Infrastructure, Networks, Hardware and Software)
▪ 1st line support provider (Windows, Linux and Mac OS)
EDUCATION AND TRAINING
September 2005 – March 2008
MEng in Information Systems and Computer Engineering
Instituto Superior Técnico, Technical University of Lisbon
▪ Information Systems, ITIL, ISO20000, Organizational Engineering
September 1998 – March 2004
BEng in Computer Engineering
14/20
Instituto Superior de Engenharia de Lisboa, Polytechnic Institute of Lisbon
▪ Computer Programming and Information Systems, Computer Networks, Digital Signal Processing,
Electronics and Digital Circuits, Operating Systems, Artificial Intelligence
June 2014
ML 6427 - Configuring and Troubleshooting IIS in windows server 2008
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Curriculum Vitae
Rui Miguel Ribeiro Aires
Significado – Consultoria, Formação e Informática
June 2014
Configuring and Troubleshooting Windows Server 2008 Active Directory
Domain Services
Significado – Consultoria, Formação e Informática
February 2013
ISO/IEC 20000 Practitioner Certification
Graduated
OZONA Consulting SL
December 2011
EasyVista Foundation Certification
Staff&Line - Software e Soluções S.A
▪ IT Service Management solution Certified for ITIL® 2011 Compatibility in 11 Processes
November 2009
Communications and Networks: Configuration and Interconnection
Equipment
18.5/20
Institute for Public Business (INA) - Ministry of Finance
June 2009
Graduated in four modules of the CISCO CCNA
▪ Module 1 - Network Fundamentals (18/20)
▪ Module 2 - Routing Protocols and Concepts ( 18.8/20)
▪ Module 3 - LAN Switching and Wireless (19.8/20)
▪ Module 4 - Accessing the WAN (17.2/20)
Institute for Public Business (INA) - Ministry of Finance
July 2008
Managing and Maintaining a Microsoft Windows Server 2003 Environment
CapEduc – Consultoria e Formação
March 2008
Oracle Portal: Web page Design
Digitalis Informática
January 2008
SPSS for Windows
PSE – Produtos e Serviços de Estatística Lda.
November 2007
IT Service Management Foundation (based on ITIL®)
Graduated 80/100
EXIN - Examination Institute for Information Science
November 2006
Implementing and Administering Security in a Microsoft Windows Server
2003 Network
18/20
Institute for Public Business (INA) - Ministry of Finance
September 2006
Planning, Implementing, and Maintaining a Microsoft Windows Server 2003
Active Directory Infrastructure
19/20
Institute for Public Business (INA) - Ministry of Finance
PERSONALSKILLS
Mother tongue(s)
Portuguese
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Rui Miguel Ribeiro Aires
Curriculum Vitae
Other language(s)
English
Spanish
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
C1
C1
B1
B1
B1
A1
A1
A1
A1
A1
Levels: A1/2: Basic user - B1/2: Independent user - C1/2 Proficient user
Common European Framework of Reference for Languages
Communication skills
Organisational / managerial skills
Leisure activities
Driving licence
▪ Good communication skills got through my experience as Service Desk provider
▪ Leadership (currently responsible for a team of 7 people)
▪ Volleyball
▪ Swimming
▪ Category A: motorbikes with a power output more than 35kW / weight ratio more than 0.2kW/kg
▪ Category B: vehicles up to 3,500kg / 8 passenger seats.
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