19.5 SCHOOLS OF THOUGHT ON
QUALITY OF WORK LIFE MANAGEMENT:
an organizational typology proposal
Ana Cristina Limongi-França
[email protected]
www.usp.br/fea
Economic globalization,
the new economics of the digital era,
the new paradigms of organizational management,
post-modernity of culture
difficult union between quality of life and financial stability
…..end up boosting complex actions, information
exchange, virtual systems and a great number of
ways of making survival possible with
new characteristics of the ill-being of civilization.
These facts cause new attitudes on companies and
a consequent change on people’s way of living,
continuously making room for the discussion and
the search for quality of life within and outside the
workplace.
Capa Revista Inovação 1997
Observing any organizational environment leads to
identifying a large amount of information related to quality of
life. There is restlessness, both individual and collective,
concerning pressure, conciliating expectations towards
work, family and consuming, stress signals, eating habits
and physical self-care, life styles, technological impacts. All
of this tends towards the pursuit of physical well-being.
This scenario of values and practices regarding Management of
Quality of Work Life may be seen in a clear way
especially through interfaces deriving from :
the health field, benefits, personnel management,
engineering of production, ergonomics,
quality management systems,
research, technological innovations,
social balance, marketing,
and socially responsible activities.
The new complexity
The variety of activities creates a
diffusive complex that
contains voids and overlaps.
Such complex makes it difficult
to spot the locus of decision
on life quality related
activities of programs in the
companies and to the
employees, family and
comunity.
(What is about tomorrow?)
The typology of Schools of Thought on Quality of
Work Life Management is used on three
fundamental guidelines:
1. The Socioeconomic
2. The Organizational
3. The Human Condition at Work
• development of citizenship;
• responsibility and social
projects;
• equality with freedom;
• environmental protection;
• sustainable development.
• extension of the processes of quality and
productivity to that of personal quality;
• policies of personnel management – valorization
and qualification;
• marketing – corporate and internal
communication image;
• free-time – cultural developments, habits of
leisure and sports;
• risk and challenge as factors for motivation and
commitment.
• The biological stratum refers to the physical
characteristics inherited or acquired at birth
or during the entire life.
• The psychological stratum refers to the
affective, emotional and conscious or
unconscious reasoning processes.
• The social stratum refers to the
culture and the beliefs, the role of
the family and the
other forms of social organization in the
work place.
Foto Márcio Fernandes/Folha Imagem
The idea of proposing a typology is to locate and understand the demands in the
company environment, in the workplace and in the post-industrial society.
Especially to assess data about effort in comparison with wellness of employees.
Ana Cristina Limongi-França,
associate professor São Paulo University
www.fea.usp.br
www.g-qvt.com.br
[email protected]
Tel: 55-11-30915908
Av. Mercedes, 1018 , São Paulo, SP
05081-060 Brazil
Técnicas
Conhecimento
do Negócio
Conjunto de técnicas
para resolver as
questões levantadas
pelo tema/assunto
Fatos
‘Estado da Arte’
Estratégia de
Negócio
Conjunto de
procedimentos para atingir
os objetivos estabelecidos
Como se Lida:
Estratégico
Tático-operacional
Aleatório
Incidente
E escolhas casuais
The model of the investigation
Escolas de
Pensamento
Socioeconômica
Organizacional
Condição Humana
Estudos,
Conceitos e
Eventos QVT
Nova Economia
e Paradigmas
Organizacionais
Conjunto
difuso de
Informações
Objeto
Práticas e
Percepções QVT
Fatores Críticos
Conceito QVT
Produtividade
Legitimidade
Perfil do
Administrador
Práticas e Valores
Objetivo
Interface QVT e
Administração
Demandas
Empresariais
Hipótese
Gestão
Avançada QVT
Resultado
Gestão de Nova
Competência
GQVT